Jump to content

dufferbro

Members
  • Posts

    2
  • Joined

  • Last visited

Reputation

0 Neutral
  1. I have been using MWB on my Win7 system for several years successfully. Yesterday I received a newsletter from Malwarebyte Products. At the bottom of the email I was given the opportunity to check out the newest version 3.0. I downloaded and installed the product then initiated a scan. It got 'hung up' in the middle of the scan and refused to continue on so I finally stopped it. Immediately my system ceased to be responsive and therefore not usable. I diagnosed the problem using the task manager and found multiple instances of a process called consent.exe. I searched for online solutions using my backup computer and found many suggestions about how to fix this problem. I booted into safe mode and found a 'restore point' that was only 4 days old. I performed the restore but it failed to successfully complete. I rebooted in regular mode and it worked fine for several minutems then slowed down again and sure enough there was another consent.exe in the task manager listing. I rebooted into SAFE mode and initiated a scan using the updated version of MWB. It ran about 5 minutes and looked normal then although the timer kept ticking the number of files checked stopped incrementing and the file name being scanned stayed the same. Now I am not blaming MWB version 3 for my difficulties but it was the last thing I did on my system before this problem occurred. So I am currently running in SAFE mode on that system. What I want to do is to REMOVE the Version 3 upgrade and return to the version that worked for me. If I UNINSTALL V3 will I have to REINSTALL the previous version or will it magically re appear? I do have a full system backup but it is from months ago. I do have a fairly recent backup of critical files but I really don't want to go through that process if I don't have to. I do appreciate your patience given the length of this post. Can you help me out? Thanks for anything you might be able to do.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.