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et tu Brute!

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  1. @wpc09... oops , I meant to add a step. There is a MalwareBytes uninstall cleanup programme available which you should run to cleanup the failed install first before trying a fresh installation. I also sometimes do a fresh reboot and run ccleaner to be sure, however on this occasion it was not necessary, although it would have been the next step had my previous process had failed to resolve the problem. Anyway, that was my experience and my experience and I hope it may assist you. Regards et tu Brute!
  2. I have had the same issue, at the same time, as you have. Malwarebytes continues to disappoint me ever since the move from Ver 2.x to 3.x, I have had nothing but one issue after the other. I now no longer recommend to clients, family & friends their products unless they have spare time on their hands to sort out the issues they may encounter. It would appear to me that they no longer conduct alpha and beta testing and just leave it to the end user to report the issues encountered and expect the end user to share their fixes in the community forums. Anyway, back to our shared issue, I have had to do the follwing: 1) Download the free version (again). 2) Go searching for the original email/invoice from CleverBridge AG (who sold me the product) and locate and re-enter the original id key and licence key to the Subscription Details section in the 'My Account' tab of the Malwarebytes programme. 3) If you are reading this Malwarebytes, please test these upgrades/updates FIRST before releasing them onto the unsuspecting end user. Very disappointing that your processes appear to be getting worse rather than improving the end user experience. I would like to say it was a pleasure in trying to assist this user, however it would have been unnecessary if you had bothered to check your processes first.
  3. I agree with the other poster about having this issue for the 6th time this hezr, although it's about the 4th time I have experienced this same issue. Simply not good enough. WHY?1) Not good enough for a paid subscription product. 2) Not good enough to tell the poster to use another thread 3) Not good enough to have to go through an uninstal and then reinstall If this is a 'known' issue, which it should be by now judging by the frequency of complaints with this issue, then Malwarebytes need to correct the issue, and in the interim, post a clear set of instructions on how users should deal with the issue. Your response wasn't at all helpful and reminded me of the nonsense replies I used to witness with Nortons, McAfee, Trend Micro etc. McAfee were the worst, because their support centre was offshore in India and their staff would only read off a script and ignore everything you said to them. Please try beeter with this issue and your responses to people coming into this forum for answers.
  4. Same here, I have followed those instruction to the letter and no change. This issue bagan almost 24 hours aggo and I am amazed that it hasn;t been sorted by now. This is the sort of issue I came to expect from McAfee's pathetic security products and have dropped like the proverbial hot potato. On top of everything else, I did a complete uninstall, registry cleanup, then fresh install of MalwareBytes two weeks ago because of another recurring issue, but unrelated to this issue. I am beginning to get very annoyed by the performance of this (subscribed) product.
  5. This has been occurring with me, and not for the first time since purchasing the subscription version. A quick qoogle seaarch for "malwarebytes appcrash" has returned a few results (of the search) which may suggest that the problem in not uncommon. I just came into this forum as I figured that this forum may be the first place to look a solution. Instead, I am surprised that one first has to go through a lengthy click of cross posts, run diagnostic logs., post diagnostic logs, wait for answers, proceed to the next set of steps, wait for the next process yada yada yada. I may as well uninstall now...
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