RSNE

Hi, I posted a request about a week ago with some uploaded files. I'm curious whether this has been seen or do I need to start a new topic? Thank you!

Hello 1PW, I have had this problem re-emerge. The machine now comes up with the services disabled and I have to manually enable them. Sometimes that works, sometimes it does not. I continue to have all of the problems I described earlier (with the exception of additional blue screens). I have collected the files requested in the link you sent above and have posted them here. I am interested to know whether this may be the result of malware. I have run diagnostics on the hard drive (Dell diagnostics and CHKDSK) which have given me conflicting results regarding the health of the hard drive. I backed up my data but am interested to know whether I also backed up malware. Thank you for your time and assistance! MBAMSERVICE.zipAddition.txt FRST.txt MB-CheckResult.txt

The solution suggested to me worked initially, but I've seen some erratic behavior with it turning off on me once a few days after this fix was implemented. I am trying to gather the suggested scans logs and posted here, but the computer is locking up frequently.

Hello, I restarted the computer normally. It took three attempts to get it to come up. However, after it did I performed the first task and MB appears to be up and working nominally. I will attempt a full system scan to see how it behaves. If I experience other issues should I reply to this topic? Thank you for your help.

Trying again to attach screen shot...

Hi, Thank you for your help. I have tried both options you suggested, restarting into safe mode with networking each time. Neither made a difference. Here is what I'm seeing on my protection dashboard: I am able to turn on the exploit protection, but the others simply list as "Starting..." and never enable.

Hi, I have the premium version of MB and my Web and Malware protection buttons won't enable. I already ran through MBAM Clean Removal and reinstalled the software and I am still having the issue. My computer was so bogged down I restarted in safe mode and ran through the recommended diagnostic procedure and have attached the logs here. I would appreciate your help! Addition.txt FRST.txt MB-CheckResult.txt