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About Dragon40

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  1. This problem was addressed elsewhere in this forum, which resulted in an apparent "fix," but it was not to be: Web Protection switches off. Solution (Exit, re-start MBAM) sometimes works temporarily, but the issue always returns. Image and reports added. Addition.txt CheckResults.txt FRST.txt
  2. OK - No 1.75 on the system - must have been an ancient fragment. mb-clean-report attached, update installed - now running No issues so far. Thank you - I'll let you know if the problem persists. mb-clean-results.txt
  3. 6. I do not have C:\ProgramData\Malwarebytes Anti-Malware\Logs folder, nor a C:\ProgramData\ folder. (Win 7 Pro) 7. FARBAR logs attached. 8. CheckResults.txt attached. Addition.txt FRST.txt CheckResults.txt
  4. Please add me to the list. Looks like the latest update is broken.
  5. According to my MBAM (, my subscription expired on July 5, 2017. "Update Payment Information" is ineffective - the current information on file is 100% correct. MBAM support referred me to Cleveridge because this is a billing issue. Here's what Cleveridge had to say: cleverbridge (Customer Support) Jul 14, 12:11 CDT Hi Kenneth, Thank you for contacting cleverbridge. According to our records your Malwarebytes subscription is set to renew September 18, 2017 in the amount of CA$29.95. If you wish to update or change the payment method please use the link below: https://store.malwarebytes.com/342/scp/S10744361-iDq9ytRO720KNYUT If you have further questions please do not hesitate to give us a call so that we may further assist you. For technical or product-related support please contact Malwarebytes directly at: Support page: http://www.malwarebytes.com/support/ Knowledge base: https://support.malwarebytes.com/?b_id=6400 Sincerely, Giselle R. cleverbridge Customer Support ==30== I responded by sending Giselle the attached screen shot. I do not know where the error lies. Here is what I DO know: 1. My payment information is correct and up to date. 2. MBAM & Cleveridge are not on the same page. This needs to be fixed.
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