According to my MBAM (220.127.116.113), my subscription expired on July 5, 2017. "Update Payment Information" is ineffective - the current information on file is 100% correct. MBAM support referred me to Cleveridge because this is a billing issue.
Here's what Cleveridge had to say:
cleverbridge (Customer Support)
Jul 14, 12:11 CDT
Thank you for contacting cleverbridge.
According to our records your Malwarebytes subscription is set to renew September 18, 2017 in the amount of CA$29.95. If you wish to update or change the payment method please use the link below: https://store.malwarebytes.com/342/scp/S10744361-iDq9ytRO720KNYUT
If you have further questions please do not hesitate to give us a call so that we may further assist you. For technical or product-related support please contact Malwarebytes directly at:
Support page: http://www.malwarebytes.com/support/
Knowledge base: https://support.malwarebytes.com/?b_id=6400
cleverbridge Customer Support
I responded by sending Giselle the attached screen shot. I do not know where the error lies. Here is what I DO know:
1. My payment information is correct and up to date.
2. MBAM & Cleveridge are not on the same page.
This needs to be fixed.