Jump to content

ejbeak

Members
  • Content Count

    33
  • Joined

  • Last visited

About ejbeak

  • Rank
    New Member

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Thanks for the reply guys. I was referring to the just-released alleged stable version that I have been offered via the Windows update settings. After the last version debacle, I'm a little gun shy about pulling the trigger on this one. I usually click quit Malwarebytes before checking for minor updates if they haven't already auto installed themselves first. MBAM usually turns its self back on after the reboot. It's probably best to wait at least a week or so in case there's a recall like last time.
  2. Is it necessary to disable some of the modules or even uninstall MB Premium before updating to the new 1903 Windows build? I have never bothered in the past but I would just like to sure this time as I have control of when it installs. Thanks in advance. Ian
  3. I suggest that you go to your my account page and see if you can navigate the loop of links. Then you may get some idea of the frustration of coming to a dead end every time. I will not waste any more time chasing my tail on something that should be as simple as one or two mouse clicks. The example page that you posted earlier and highlighted in red, said that after you pay for your subscription, you can go to your my account page and change the renewal details. That is clearly not the case. I eventually navigated to a support box and I requested that I wanted auto-renewal disabled. That was early March, still no response. I have until August next year before my subscription runs out so hopefully a solution can be found by then. I understand that you are a fanboy for this company but there is no excuse for this practice. This is nothing but a sneaky sham.
  4. There was a balls-up with the provided link. It has been removed and all is good now apart from still not being able to disable auto-renew.
  5. I just tried that manage your subscription link and it said that my licence would expire on 8/21/2019 and won't be renewed. My licence doesn't expire until 8/17/2020 so I cancelled the request. Now it says it will auto-renew on 8/21/2019. Now I don't know what's going to happen. I was thinking of using the paid version for my phone. No chance of that now.
  6. Lately, I've noticed that a daily scan is being added to my scan schedule. I have it set up to scan once a week but it is now adding a once a day entry all by it's self. I'm guessing it's happening after a Windows update or the reboot that goes with it. Please don't ask for logs, I don't want to waste any more time on this troublesome program. Perhaps others are experiencing the same thing and the boffins can fix it in the next update.
  7. What a load of codswallop! The third party payment handler's instructions come directly from the first party. If it's possible to change payment methods easily via my account page, it should be just as easy to opt out of this unscrupulous practice. My payment method option is by PayPal, so I will be instructing them to refuse payment. Since I have had no reply from Cleverbridge, it appears that this is my only practical solution.
  8. I can't believe that the so called experts and trusted advisers can't give a straight answer to a simple question like how do I disable auto renew. The best you can provide is a link to a labyrinth page that leads to no useful information on the relevant subject. I sent a request to the Cleverbridge support team from that page three weeks ago and so far have not received a reply. If I can change my payment method in My account with the click of a mouse key then why can't I disable this dodgy arraignment the same way? And for the forum gurus supporting this shonky practice, shame on you.
  9. I intended to go back to Sophos Home Free when my MBAM subscription ended in a few weeks. They were offering everything MBAM does in a free version but recently, they started charging for some of the features that used to be free. I decided to give MBAM another chance to finally get their act together. I think Malwarebytes and Windows Defender will be adequate for my requirements. Sophos is a good product but I don't think that they have any intention of fixing the issue with Malwarebytes. It's up to Malwarebytes to ensure that their software doesn't battle with other AVs or AMs. To exnon2008. Try restarting your other computer and see if the problem arises. If you are running the same OS and browsers, the issue should appear after a reboot.
  10. Like I said in my last post. This issue is not new. Disabling the web module is only a temporary fix. Adding exclusions doesn't work. The only way to fix this conflict issue is to uninstall one of the programs. I ran the two for a few weeks without problems until a windows update and restart tripped the problem. At first, I blamed the update but after further investigation, I uninstalled Sophos Home. Problem solved. After reinstalling, the issue was back. I can't believe that this has not been reported before. It has been discussed at length in the Sophos forums.
  11. I used to run Sophos home alongside the old MB version 2. I experienced the same problems with my laptop. It would start with Chrome and eventually freeze the whole computer. After much frustration, I narrowed it down to the web protection modules conflicting with each other. If I switched one or the other off, I had no problems until Sophos released an update. After that, the two would not play together at all. Because I had eighteen months left on my MB subscription, it was Sophos that got the boot. Then MB version 3 came out and I regretted my decision. It definitely sounds like that there is still conflict issues between the two programs. Maybe the technology is too similar. I would have thought that somebody would have reported this problem a long time ago. I just assumed that it had been solved.
  12. I just received an email inviting me to create an account. I think that it can't do any harm so I click the link and I am told that there is already an account using my email address. OK, I already have an account, that is why I get an email each month. So I decide to access the account and I'm told that I need to verify my email address. There are no instructions to do this so I reset my password. After successfully doing that, I try again to log on to my account and I'm told again that I need to confirm my email. The old endless loop trick. I have just wasted another hour of my time on a futile attempt to find information that would probably have turned out to be useless anyway. Malwarebytes seems to be doing it's utmost to drive away anybody that just wants an easy to use, reliable security solution.
  13. Thank you exile360, for answering my query. I don't want to waste any more time, so I will just wait for them to contact me and see what they are offering before I commit to renewing.
  14. My two-year subscription runs out next month. I used Cleverbridge to purchase the licence. My credit card details have changed since then. What happens when they try to auto update? If I am offered the same two years for the price of one at the old price, I will consider renewing. If not, goodbye. All the bugs and compatibility issues have worn my patience thin.
  15. It's these type of bugs that have been driving me nuts ever since MB 3 was released. I wondered why CCleaner would not update lately and at first, I blamed it on Windows defender controlled folder access causing the problem. I should have known that it would be good old MB being the cause again. Without these forums, I would have no idea what was going on. I will definitely not be renewing my subscription when it is due. My patience threshold has been reached.
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.