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About SoCalDavid

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  1. I opened ticket #2341000 on June 11, got a followup email, I replied saying my problem wasn't solved and have emailed twice since then with no response. As a user for many years, I'm very disappointed with Malwarebytes Support. Here, again, is my original ticket: I'm going crazy; I'm a longtime subscriber, I just got a new computer and can't sign in to activate my old account. It doesn't recognize my password, I re-set the password and it says I have to "validate my email" but the only thing to do is enter the password, which doesn't work. Please *don't* send another "Reset password" link -- I've done it five times and can't get past the "validate email" screen. What can I do to access my account and get my license key?
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