tmorse

I have been told that fixed it. she is not having anymore trouble. thank you

ok installed i'll let you know if it helped. thanks

any progress? I did the down load. does this only a client or does this go over the server?

any progress?

is that what you wanted?

Doc2.docx

it says that it has blocked it and will not let it open. The excel report that she is opening is from our internal server on my network.

I will but she will not be back to work until Monday the 30th.

this is the pc that is blocking. as you can see on the bottom. When I go in to alow it it tells me it is blocked. It will not let me unblock. It say already exempt. Doc1.docx

here are the logs hope you can help logs.zip

I have tried to exclude a server from being blocked. unblocked on the work station and on the malware server counsel. But when she tries to open it again it is blocked. i go into exclude it and it tells me it is already exclude. if it is why is it blocking it? If I shut down the software works fine. Have been using this for over a year with no problem now in the last 3 weeks it is not working right.