mavengroup

I just want to put this all in perspective. Perhaps I am the odd one out, but I want to just put this here - take it or leave it. This sucks. There is no other way to put it. Really SUCKS. (poor English, but that is the best word for it). I manage about 900 computers in a 4 state area. I noticed this issue on Saturday on my own computer and then spent the weekend figuring out what was going on and getting servers back up and running so Monday would not be a total loss. This morning I am getting my A$$ kicked with tickets and support calls regarding the issue. I am dealing with it and YES it is putting me behind on everything else. Yes, my customers are pissed and do not understand why this happened. Trying to turn lemons into lemonade. With that said, I have been doing this long enough to know (1990) that $hit happens. While I cannot say that I am happy that it did, MBAM was on it and working it through the weekend. They were pretty clear on what the issue was and seemed to be working hard to produce a fix. Was the response perfect... no. Was the communication perfect... no. Do I think WHEN this happens again it will be better... yes. Can I and do I expect it to be better... yes. I have clicked the wrong button more than once in my career. I am pleased that we have a partner that is at least willing to do their best, put it out there, help to resolve and work to be better. Not sure we can ask for more than that from any of our partners (or ourselves). I was a happy MABM Endpoint Protection customer prior to this issue and am still (perhaps even more). Thanks for letting me vent.

Hey KDawg, still not a solution. So this would mean I am scripting an uninstall for 900 systems (which may or may not be on). Then I am scripting an install for 900 systems. This is a recipe for more issues than I have now (as many of these systems a non-responsive due to the current issue). This would be the last resort. I am going to play with ShaunB script and wait to hear back from business support and their plan. I appreciate the help!

This manual process does work, but keep in mind that I have 900 endpoints and this is not a viable solution for a corporate deployment. We need a BAT or VBS to deploy by RMM that will run as a system user that will remediate the issue. SHAUNB posting in this thread might have a good start (I think it may be the fix), but I want something from Malwarebytes (M Sherwood has stated that something might be in process) that I can run and deploy that MBAM verifies is the solution and will resolve the issue as well as not affect working machines. Keep in mind this would be a mass deployment to 900 endpoints (some working and some not) covering a 3 state area. Thanks again for the help.

Hi ShaunB, Thank so much for this. I ran this on my own machine (as Admin) and it did not resolve for me. Let me know if you continue to have success with it I will report back anything I find out. Thanks!

The "fix" for the memory issue has not resolved the issue with customers using Malwarebytes Endpoint Protection (Cloud SAAS Service). I have done the process; stopped services, rebooted, etc. with no effect. I have tried to push protection updates through a task through the control panel, also with no effect. The Malwarebytes service still starts and spiked CPU and continues to Gobble memory until the system becomes unstable. I have been unable to reach anyone in business support and do not see any posts in reference to this product or how to remediate the issue for business users. Just looking to get some clarity on how to resolve this on the 900 endpoints and servers that we have that are affected. Thanks.

The "fix" has not resolved the issue with customers using Malwarebytes Endpoint Protection (Cloud SAAS Service). I have done the process; stopped services, rebooted, etc. with no effect. I have tried to push protection updates through a task through the control panel, also with no effect. The Malwarebytes service still starts and spiked CPU and continues to Gobble memory until the system becomes unstable. I have been unable to reach anyone in business support and do not see any posts in reference to this product or how to remediate the issue for business users. Just looking to get some clarity on how to resolve this on the 900 endpoints and servers that we have that are affected. Thanks.