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kieferschild

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About kieferschild

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  1. I've had no reports of BSOD since I turned off the scheduled hyper and threat scan. I will leave it without for a week before I schedule these scans again.
  2. Hi, I have a PC running Norton Internet Security and Malwarebytes Endpoint Protection Cloud. When MB is install the PC will BSOD. When I remove it and leave it off there is no problem with the PC. I have an existing case open with support already but wouldnt mind input of others. I have reinstalled the PC (Windows 10 64 bit) and the PC still BSOD. I have put exclusions in for both MB and Norton to no avail. At first I thought it was my scheduled scans causing the BSOD but I've ran both a threat scan and hyper scan and they go fine. 011019-28392-01.dmp 10/01/2019 16:00:26 KERNEL_DATA_INPAGE_ERROR 0x0000007a fffff6fc`40006f50 ffffffff`c0000185 00002001`6b2ce860 fffff880`00dea93c ataport.SYS ataport.SYS+1e93c ATAPI Driver Extension Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64 ntoskrnl.exe+93ba0 C:\Windows\Minidump\011019-28392-01.dmp 4 15 7601 306,272 10/01/2019 16:02:01 There are 5 PCs in this company all running NIS and MB and only this one is having the issue. thanks
  3. Thanks. i've tested the site on my PC running MBEP and it blocks it. It was also MBEP that picked up the submitted file. However, I was curious to see what this file actually did when executed as this file has been on the customer PC for weeks before I installed MBEP.
  4. Hi Guys, we've had a breach one a computer via RDP brute force they were able to get on. They downloaded this file from http://gear3.com Could you check it for me? Open it in a sandbox see what it does? Thanks, Protected.zip
  5. We use Endpoint Protection cloud and a few of our servers have had the same file detected and quarantined as a trojan. I need to know if this is a false positive. autochk.zip
  6. @BenCunn Dyllon told me yesterday that stopping the services via CMD whilst the problem is happening will not work. See his email:
  7. Got another PC from another site doing similar thing. Tried the commands to find that the protection -stop command hung and didnt do anything. had to reboot the PC 3 times.
  8. I have also partially replicated the problem on my own computer. If I go to task manager and kill MBAMService.exe, the symptoms are exactly what is happening. minus the immediate lock up. This does not happen if I I stop it via CMD or services. Do you think it could be an issue with this process starting up? @BenCunn I'm running ESET instead of Symantec now so it's not the same test. Could you enable protection on one of the PCs and change the startup delay from the console to say 90 seconds?
  9. @Bencunn I will keep you updated. The last thing Dyllon said to me was this:
  10. I spoke too soon. one of the affected PCs has again become unusable. Programs are not opening, explorer is crashing. Windows Defender is off. MSE is not installed. I need this resolving otherwise i'm removing it.
  11. UPDATE: It is now 4 days without incident. Fingers crossed that this no longer occurs since doing recent changes.
  12. For reference of the thread, I have changed MBAM Protection startup to delay by 30 seconds and i've updated MAE to version 1.09.2.1398. I have also enabled MBAM protection on the 4 computers so all machines on the network are running the same policy of MBAM.
  13. Dyllon, your reply is great - But, It fixes a different issue for one affect user. What about the original problem posted? I've got several machines with MBAM protection disabled as per your suggestion and they have not had any issues. What do I do now?
  14. I may have spoken too soon. The user is unable to browse "This PC" to show network drives or local drives. I've tried to log in as administrator but it just hangs "loading windows". Unable to do anything on this machine really so i've had to reboot it. And guess what happened when I told it to reboot? It hung. Had to force reboot the PC. Can we resolve this? Client getting frustrated, I'm too busy to keep dealing with this with no resolve. Disabling MBAM is not an option. Only other option is to remove malwarebytes and discontinue using it elsewhere.
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