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Geniuslink

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  1. Hi, I work for an link shortening service called Geniuslink (hxxps://www.geni.us) which provides our clients with the ability to create shortened links that automatically send their customers to the best destination to purchase their products or view their content. Several of our clients have recently reached out to us indicating that their links and our site are being blocked by Malwarebytes due to Riskware. Our site is only used to shorten and add custom rules to links, and we strictly monitor the links that are built to ensure that no one is using the service to create spam links. In the case that we do detect a malicious link or one is reported to us, we ensure that the link is taken down and the account terminated within 24 hours. Last year we reached out about a similar issue, and were told that we were previously unblocked as of the 16th of January, 2017. Is there any way we can get our Geniuslink domain (geni.us) removed from this Blacklist, and potentially Whitelisted with your service? We really don't want our customers to think that there's anything to be concerned about while using our service, so any help here would be most appreciated. Attached is the protection log from our repro of issue when it was reported by a client this morning - Let us know if there's any additional information we should provide in order to expedite this request. Thanks! -- Matt Mustarde Master of Client Success Geniuslink geni.usProtectionLog.txt
  2. Hi, I work for a link shortening service called Geniuslink (https://www.geni.us) which provides our clients with the ability to create shortened links that automatically send their customers to the best destination to purchase their products or view their content. Our site is only used to shorten and add custom rules to links, and we strictly monitor the links that are built to ensure that no one is using the service to create spam links. After a few customers reported that we were being flagged as a malicious site, we submitted a post requesting that our site be removed from the Malwarebytes blacklist. We talked with Zynthesist, as well as a member of the support team via (corporate-support@malwarebytes.org), and were told that our domain would be added to the whitelist. However, another one of our clients reached out to us today saying that they: We really don't want our customers to think that there's anything to be concerned about while using our service, so is there anyway to verify that we have been successfully removed from the blacklist? Thank you for you assistance, we'd appreciate getting this taken care of as soon as possible.
  3. Thank you so much for the rapid response, and for getting that resolved for us! I greatly appreciate it.
  4. Hi, I am working for an link shortening service called Geniuslink (https://www.geni.us) which provides our clients with the ability to create shortened links that automatically send their customers to the best destination to purchase their products or view their content. One of our larger clients reached out to me the other day, saying that their links were being blocked by Malwarebytes, and that Geniuslink had been blacklisted as a malicious site. Our site is only used to shorten and add custom rules to links, and we strictly monitor the links that are built to ensure that no one is using the service to create spam links. I reached out and spoke with one of the members on your Support team (Jacob), who told me I needed to post on this forum in order to get this resolved. Is there anyway we can get our Geniuslink domain (geni.us/) removed from this Blacklist, and potentially Whitelisted with your service? Thanks! Joe White -Mktg / Ops Manager - Geniuslink
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