Jump to content

Deano99952

Members
  • Posts

    5
  • Joined

  • Last visited

Reputation

0 Neutral
  1. Hi Aura, After I posted my original question I then posted an update to say that I ran the MBAM cleanup tool from https://downloads.malwarebytes.org/file/mbam_clean and then re-installed Malwarebytes 3.0 successfully. After this I re-booted my pc and tried to delete mbae64.old but got a message that the file is in use. I asked if anyone could help with this but I have just tried again to delete the old file and it worked ok. No further issues with MBAM. Thanks for your help. Regards, Deano
  2. I ran the MBAM cleanup tool from xxxx link removed xxxx and then re-installed Malwarebytes 3.0 successfully. After this I re-booted my pc and tried to delete mbae64.old but got a message that the file is in use ! Can anyone help with this please ? Post updated [02/12/2021 - AdvancedSetup] The following MBST tool should be used to perform a clean removal and reinstall https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool
  3. Hi, I am running Windows 10 on my home Dell XPS laptop after re-configuring the pc a few days ago following a disk failure. All has been running fine for a few days and I installed MBAM version 3 a couple of days ago and decided to run a scan earlier today. When I tried to open MBAM (for the first time since it was installed) I got an error message that said something like Service error unable to start Malwarebytes Antimalware. I thought I would try to resolve this by uninstalling and re-installing the software and uninstalled using 'Uninstall a Program' but when I tried to re-install I got an error message, as follows: ‘C:\Windows\system32\drivers\mbae64.sys An error occurred while trying to replace the existing file: DeleteFile failed: code 5 Access is denied Click Retry to try again, ignore to skip this file (not recommended) or abort to cancel the installation. ‘ So, I aborted the re-install and followed this process: Navigate to C:\Windows\system32\drivers Find mbae64.sys, right click and select rename, and change it to mbae64.old Now try to install new Malwarebytes, it will be installed without any issues But, when I tried to rename the file in step 2 I got a message that I need administrator permission to rename this file. I was logged on to my system with my user account that has administrator rights so I am not sure what to do. Please would somebody be able to help me resolve this so I can re-install Malwarrebytes ? Thanks, Steve
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.