I have Windows 10 Pro 64-bit, which that tool doesn't seem to be compatible with. I have no VPN/VIrtual Machine software installed nor has there ever been on this PC. It is a clean install of Windows 10 on a Intel NUC I built myself back in February 2016. I am connected to an Active Domain server at my workplace, but I highly doubt that matters (nor has it ever mattered before with the dozens upon dozens of copies I have installed of Malwarebytes Anti-Malware 2.x on PCs here for protection).
As the IT guy, I decided to test out Malwarebytes 3.0 first before deploying it on the other desktops here. I'm glad I did as so far I am less than impressed. After work, what I will try next is completely uninstalling Malwarebytes 3.0, maybe run CCleaner, then reinstall it and see if it will take one of my activation codes.
Still no response from your support team...