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rgam

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  1. There are THREE charges of more than $250 each on my credit card from merchant "2COCOM*MALEWAREBYTES.CO" that reference a phone number - 888-247-1614 - sorry your call cannot be completed to this phone number. I do not know what email address or what supposed Malwarebytes account these charges are for, and there is no way to contact Malwarebytes customer service without logging into the account - and one must know and have access to the email address associated with the account. I never received any notice of pending charges/renewals and I have no way to contact the company that posted these charges to my account. So, I guess my only alternative is to dispute charges. Have already spent more than an hour on phone with credit card company/ they cancel my card have to wait in mail for new one, etc., all thanks to this unfriendly way of doing business. This is the most ridiculous method of "customer service" I have ever seen, and this is the last straw for me with MBAM.
  2. I have similar issue on a Win10 Pro machine that I believe may be related to Malwarebytes auto-updates and possibly related to hibernation. Happened today shortly after I re-started from a hibernated Windows session - I got a security warning within a few minutes of starting up - After doing some investigating and several reboots, I would say this created a dangerous situation and in my opinion is likely to be the fault of MB in not taking into account ever possible scenario when doing an automatic version update. Shortly after one of the reboots having had to restore a lot of Windows security settings including those related to Windows Defender and memory protection - really serious stuff - I got message that MB had been updated to a new version and invited me to learn more about how it won't be slowing my computer down to do scans .... I'd rather have software that doesn't make me vulnerable when doing a hidden self update! This is not the first time this has happened. I think I need to turn off ability of MB to update versions and return to 'Notify me when a new version becomes available' because I think this didn't happen until I changed to the auto download and install application updates....
  3. (Also - it quarantines this item if I try and run it. It also quarantines the item if I try and add it to AllowList, by navigating to the file with MBAM app. Can't type in the path/file, have to navigate to the file. Can't navigate to the file. Workaround is to navigate almost to the file and then add the final details in the modal file selection window that allows typing) By the looks of recent posts here, the latest MBAM update is producing a lot of false positives using.
  4. Not a new file, but a new detection today. (I have used this software since at least 2012) This is small .exe that does only 1 thing - send a WOL packet to target device over LAN or WLAN. From the scan report: Malware.AI.3893563336, C:\....\WAKEONLANGUI.EXE, No Action By User, 1000000, 0, 1.0.48774, F10C3C0C70B1D7D1E8130FC8, dds, 01561870, C630AA964F6382710D0B65E460F69B41, B9D4E8821AE23564DAE6A45FEEED0FDEAA555548DD7B703EF61764A2F04F3B51 wolgui.zip
  5. Thanks for that - but, if it is turned off by default, why was it 'on'? I did not change or set it to 'on'.
  6. Do you mind giving a fuller explanation of what turning off "block penetration testing attacks" actually does? Thank you. I am able to load the sheet if I turn Exploit protection 'off' for the application 'MS Excel' , and I think it also works with protection on for Excel and the block penetration testing attacks 'off'/restored defaults.
  7. (And, sorry to keep posting replies, but can't edit/add to post) --- And, not only does MBAM block loading of the .xlsm file, IT SHUTS DOWN EXCEL ALTOGETHER so that ALL the open workbooks in other windows are TERMINATED without saving work!!!! Wow!
  8. (And, by the way, the 'Add a previously detected exploit to your Allow List does not work as there are "No exploits detected")
  9. Have a number of Excel sheets that I made with VBA macros and never had an issue until this morning. MBAM V 4.2.1 prevents loading the file at all! Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 10/23/20 Protection Event Time: 6:26 AM -Software Information- Version: 4.2.1.89 Components Version: 1.0.1070 Update Package Version: 1.0.31876 License: Premium -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Excel Protection Layer: Application Behavior Protection Protection Technique: Exploit payload macro process blocked File Name: URL: (end)
  10. Thanks - well, Brave already came out with a further update which didn't trigger a warning & I've deleted the file in question.
  11. File attachedbravedevsetup.zip
  12. How to supply the file? It is quarantined.
  13. The update to the 64-bit developer version of Brave browser quarantined by MBAM this AM - Installer/setup.exe ( v 84.1.13.72) - Malware.Heuristic.106
  14. Thanking both of you for the replies - I did see that you can export reports, it's just cumbersome, lot of steps, when in what I consider a Windows environment, text items should be able to be selected/copied. Things that I may want to copy/paste include any screen that has an IP address related to detection or block (so I can use tools like abuseipdb.com to get more info - cause I never expect MB to add such option to the spartan and difficult ui) How about the LICENSE KEY in the Account Details? I can't copy/paste that? And, yes, there are times I would want to do that. The Exclusions screen - "text box" to Select an Application, but I can't paste anything into it - I have to use the BROWSE button, which on my multi-monitor system opens a modal window on a totally different screen that looks like a real Windows Window, nothing like the MB crazy graphic interface, and then I am supposed to use this to navigate to what I want excluded (or, since it is actually calling a "real" Windows Window, I could paste in here - again, inefficient, ugly design - this is because of the choice to use cross-platform development environment that has different ui behavior. And just so you get my gist about how ugly this looks - here is the allow an application to connect to the Internet - to the developers actually intend that the text is supposed to look like a drunken CPU rendered it (you will notice a misalignment of all the text everywhere from one letter to the next vertically).
  15. Seems like entirely graphical interface - looks "blurry" doesn't act like a standard windows application with regard AND NOT A SINGLE DAMN THING IN THE ENTIRE APP CAN BE COPIED/PASTED as text! What a crappy idea, I can't believe I'm the only one who thinks the truly sucks. For example, suppose I look at the Scan report - presented with a fixed-size window, maybe I want to look at the log file named with about 30 seeming random letters, numbers and dashes - NO WAY to copy that text! I have a huge screen, but can't change the size of the report in any way and have to scroll. The interface feels like a browser, but unlike a browser, can't change the zoom level of the contents. I see from going through the forum that the interface was created using a cross-platform widget tool named QT that, in my opinion, should never have been used to create a Windows application like the Malwarebytes interface. Looks like a X-windows app (Linux). Linux is probably important to the company in developing the detection technologies, etc., but to make a UI that follows Linux's GUI seems like a bad choice to me.
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