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Everything posted by bill_k

  1. Glad that you were able to resolve the problem; it might be helpful for others if you would share the solution. TIA
  2. You can also see several existing threads where this issue was raised and is being discussed, here's one for reference.
  3. @dcollins - Wow, that is impressive troubleshooting; excellent and timely support Devin!
  4. @Orrymain - I'd recommend following the instructions for technical issues in post #2 above to get the needed support. Good luck and I'm confident you'll get it resolved with the support of the MB staff here.
  5. I hope posting this link is acceptable (some forums prohibit links to competitor sites but I don't see that in the guidelines here), I found mention of this issue on the ESET forum.
  6. From what I've read on some other security software sites, Chrome recently incorporated that feature which after a crash identifies potential 3rd party software installed on the system which may be the cause of the crash. It is not identifying a definitive cause but rather just a possibility. You may have another issue with your system or its installation of Chrome which is causing the instability and it's not necessarily being caused by MB.
  7. I'd suggest following the instructions posted above for licensing issues.
  8. I'm not using it myself yet, but according to post #255 above the beta which seems to have solved the BSOD issue is "mb3-setup-consumer-". Looks like you have to have the beta setting enabled to get it.
  9. Looks like the process for manually upgrading to the latest beta release is explained here.
  10. Quite a respectful and considerate response to this unfortunate situation by the Malwarebytes Team!
  11. I have to admire your patience and diligence, the MB user community will benefit and I'd like to give you my thanks for your continued effort. ?
  12. Click on your user name in the upper right corner of a forum page to access your Account Settings and then select Signature.
  13. You're not alone, many of us have had to uninstall MB and go with other alternatives due to this unresolved issue. ?
  14. Have you seen this existing thread? https://forums.malwarebytes.com/topic/232698-bsod-netiosys-driver-failure/
  15. Yes if you add it as an exception. If I recall once you encounter it if you right click on the MB icon in the notifications area it gives you an option to add it as an exception.
  16. Hello Yas, Regarding your licensing issue I'd suggest following the instructions provided in post #2 above: Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get helpIf you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Best regards, - Bill
  17. I believe the change you noticed to the appearance of MB is due to the most recent Component Update package 1.0.391 which was released last Monday and shouldn't be a cause of concern. Some issues regarding text spacing and scaling on the new screens are actively being worked on. I'm afraid I can't be of any help regarding your subscriptions, someone from MB customer support would be best to address that. Hope this helps!
  18. It really is a deal killer for many, as a longtime MB user with a lifetime subscription I've uninstalled it as I'm not willing to live with BSOD failures or deactivating functionality. ?
  19. Chris-G - The NETIO.SYS BSOD issue is still being worked on and tracked in this thread.
  20. I can't really blame you and give you credit for enduring the BSOD failures this long! Hopefully MB techs have enough data on this problem at this point to be able to debug the issue.
  21. Devin - Thanks for confirming that resolution of this issue is still being worked on. Keep up the good work!
  22. Is this NETIO.SYS BSOD issue resolved by the recent release of components package upgrade v1.0.391 announced here? TIA!
  23. You will find the current status on MB blocking of ucarecdn.com in this thread. Hope this helps to explain the situation you're encountering.
  24. I recently had the same problem, but when I changed the alpha characters in the key to lower case the activate option appeared so you might try that. Hope it works for you, but if not the MB team may have to resolve your license activation issue.
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