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About rickmb

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  1. I think I've resolved my frequent random BSOD and it may not be a Malwarebytes issue after all. I ran a chkdsk /r and discovered that the volume bitmap on my boot drive was corrupted. This may be due to problems I was having with a bad memory stick that I identified by running memtest86. That stick is going back to G.Skill for RMA replacement. I've now resumed running Malwarebytes (with self-protection disabled) and so far the system has been stable. I'll revisit this thread if I encounter another BSOD or system freeze.
  2. Please note that this latest crash happened with MbamChameleon (self-protection) turned off.
  3. @LiquidTension I am having the same problem on component package 1.0.627 it does not resolve the problem. The entire system goes unresponsive, it won't respond to mouse clicks and I can't get into Task Manager for about 15-30 seconds at a time. I just disabled self-protection and I'll see if that helps. BTW I keep getting bugcheck 139 and WhoCrashed says the likely culprit is your drive MbamChameleon.
  4. OK I've done that and I'll let you know if problems persist. Question is how did Malwarebytes get corrupted?
  5. Here are the results from the Malwarebytes Support Tool. mbst-grab-results.zip
  6. I just got 179 eventID 2 and 164 eventID 1000 in the past hour, all from Malwarebytes, along with two BSOD. The eventID 2 entries are mostly Session "MBAMSwissArmy" failed to start with the following error: 0xC0000035 or Session "MBAMWebProtection" failed to start with the following error: 0xC0000035. The eventID 1000 entries look like this: Faulting application name: mbamservice.exe, version:, time stamp: 0x5d10ed55 Faulting module name: MBAMCore.dll, version:, time stamp: 0x5c7d3d3a Exception code: 0xc0000005 Fault offset: 0x0000000000052fdc Faulting process id: 0xf2c Faulting application start time: 0x01d55c5323dd02b2 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MBAMCore.dll Report Id: 070abc6b-80d6-4273-9cf5-c842e41983dd Faulting package full name: Faulting package-relative application ID: Can I please get some advice about how to proceed? I'm running Windows 10 Pro Version 1903.
  7. Well, I'm glad I have an active support ticket, because I think a whole bunch of people are soon going to encounter this issue. I explicitly updated to 3.8.3 by downloading the trial version. What is going to happen when 3.8.3 rolls out to everyone? When people see there's an update available, they will go ahead and install it and then run into this activation issue. I suspect there are a lot of folks with an old lifetime license that isn't in the My Account portal. This needs some proactive messaging from Malwarebytes. Otherwise, support is going to be overwhelmed.
  8. I thought people should hear about my experience with a support ticket. I provided support with my license ID and key, and they STILL wanted a proof of purchase! This is really unreasonable. Unbelievably, I found it. I bought my lifetime license from Newegg back on 3/4/2013. Thank goodness Newegg keeps order history from so long ago! By the way, it says it's only good for 1 PC. So hopefully now support will let me activate with my license ID and key.
  9. Hey Ron. I upgraded to 3.8.3 because I suddenly started getting frequent BSOD just the past two days. From previous experience, I'm quite sure it's Malwarebytes. Anyway, I'm having the same problem with activation. I put in my license key and license ID (it's a really old lifetime license) and it says something about too many activations. I can't use My Account because I bought Malwarebytes long ago when I used a different email address. I can remember the old email address but I don't have access to that old email account anymore. I also can't recall where I bought my license but it was legit. Obviously, I don't want to post my license ID and key here on the forum. Can you please help me?
  10. @dcollins thanks very much, I've installed the beta. If I don't post again, all is well. Why did it take 2 months to fix this?
  11. Glad I found this thread. I've been getting a wide variety of BSOD over the past several weeks and was just about to reinstall when I decided to check this forum. I did the usual troubleshooting updating device drivers, testing memory, sfc and dism, and so on. Why did I forget that Malwarebytes caused me a similar problem in the past? It's now my prime suspect going forward whenever I get BSOD. OK I've turned off web protection and so far things seem OK. I'm running I was getting several BSOD a day just surfing the web with Chrome, no other apps running. I don't run an anti-virus, just Malwarebytes. It's horrifying that this has gone unresolved for nearly 2 full months now.
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