Jump to content

AlexLeadingEdge

Members
  • Content Count

    50
  • Joined

  • Last visited

Everything posted by AlexLeadingEdge

  1. Hi guys, I'm just working on your cloud system and some files popped up last night that were flagged as malware and quarantined. That's fine, but I would like to take the MD5 or SHA256 hash of these files and put it into the likes of virustotal.com to see if it is a false positive, which I suspect they are. At the moment I can't see any details about the quarantined files other than a Detection ID and Scan ID, which seems meaningless to anyone outside of Malwarebytes. My only option seems to be to release the quarantined files and then upload them manually to virustotal from the end user's computer, which seems extremely risky.
  2. Thanks for the work-around Dyllon, will do that for this incident. Unfortunately it still involves me connecting to the local machine, which is a hassle if the end user is not on a domain, which is the case with this machine.
  3. Hi guys, At the moment when I do a scan on a computer using the cloud console I'm getting emails like the one below. It's not every scan, maybe 1 in 30, but it's still significant since we have several hundred end points. Re-running the scan gives the same error message (below). Any idea as to how I can get them to work properly?
  4. AlexLeadingEdge

    Machine Command Failed

    So other than reinstall it while on the machine itself, there is no other solution?
  5. Hi Malwarebytes, We have Clover running on hundreds of machines and it calls home every so often to check for updates. Each time it does this we are now seeing a popup that the website was blocked. Last year the admins removed it from the block list:
  6. AlexLeadingEdge

    Machine Command Failed

    Going by the failure log and comparing it to the scan log of the individual machines, it seems to be intermittent and usually runs the next time it is scanned. I wonder if the computers are simply being turned off during the scan and the console is reporting that as "machine.command.failed"? Maybe the error message is just not very helpful / self-evident?
  7. AlexLeadingEdge

    Machine Command Failed

    No, different companies, different domains. We have PDQ Deploy in some of our bigger client's premises. I have remote access to all of the computers, it's just a pain as there are quite a few. Just doing an audit, it's not as bad as I thought as some have the same error multiple times; it's 10 computers in 6 different companies.
  8. AlexLeadingEdge

    Machine Command Failed

    Thank you for your reply. I had hoped it wasn't the case as most of these machines with the issue are not local 😭
  9. AlexLeadingEdge

    Machine Command Failed

    Anyone? :(
  10. Hi Malwarebytes team, We have a staff member in Uganda doing some work there and we are seeing "www.google.co.ug" being blocked as a malicious website. I assume that Google should be fine. Can we please get someone to fix this? Thanks.
  11. AlexLeadingEdge

    ANSWERED False Positive - Google Uganda blocked

    Hi team, sorry, looks like the database was out of date. Seems to be fine now.
  12. Hi guys, We use SolarWind's MSP for central management of computers, which uses Bitdefender as the antivirus. We also use Malwarebytes Endpoint Agent (Cloud). Recently we have found that if we install Malwarebytes before we install Bitdefender then Bitdefender won't install through the central console, stating that "the system is incompatible". Removal of Malwarebytes then allows the install of Bitdefender. We get no alerts from the Malwarebytes Agent that it is blocking the install. We build bespoke business computers so mass production via installation images isn't practical for us. Please get the developers to look at this incompatibility as it dramatically slows down our production of new computers.
  13. AlexLeadingEdge

    Malwarebytes Blocks Bitdefender install

    As of today the issue has returned, Bitdefender will no longer install if Malwarebytes is installed, despite Malwarebytes no longer being registered with the Windows Action Center.
  14. AlexLeadingEdge

    Malwarebytes Blocks Bitdefender install

    Hi guys, Yes, turning off Windows Action Center registration has fixed the issue.
  15. I would like to second this. All of our MSPs provide 2FA, except for Malwarebytes.
  16. AlexLeadingEdge

    Malwarebytes Blocks Bitdefender install

    What is the downside to not registering with the Windows Action Center?
  17. AlexLeadingEdge

    Website Blocked 255.255.255.255

    Is there an update for this issue?
  18. AlexLeadingEdge

    Website Blocked 255.255.255.255

    Do we have a fix for the Endpoint Protection yet? I would like to remove the exclusion when possible.
  19. AlexLeadingEdge

    Website Blocked 255.255.255.255

    Hi guys, We are seeing six machines with the dropbox blocked message on 255.255.255.255. For now we will uninstall Dropbox as it is annoying the end users but what can be done for them to resolve this? We are using the Malwarebytes Endpoint Protection cloud system. I have pushed an updated ("check for protection updates") and run a scan+quarantine, nothing has changed.
  20. AlexLeadingEdge

    Website Blocked 255.255.255.255

    Hi guys, We are seeing six machines with the dropbox blocked message on 255.255.255.255. For now we will uninstall Dropbox as it is annoying the end users but what can be done for them to resolve this? We are using the Malwarebytes Endpoint Protection cloud system. I have pushed an updated ("check for protection updates") and run a scan+quarantine, nothing has changed.
  21. I am running a Windows Server 2008 machine and we have Malwarebytes 3.0.6 Premium installed. The Web Protection won't turn on, the popups do nothing and clicking on Settings > Web Protection results in a "Starting..." message that never completes. We also have no Ransomware Protection, and we don't even get the option to turn it on.
  22. AlexLeadingEdge

    Cannot Turn Web Protection On

    This beta version / release candidate has fixed the issue:
  23. AlexLeadingEdge

    Cannot Turn Web Protection On

    Now that I'm looking for it I now see this on multiple Windows 10 Professional machines so it isn't just Server class machines.
  24. Hi guys, I was doing my daily backup check and saw a popup about a website blocked by Malwarebytes 3.0.6. GFI Software / LogicNow / SolarWinds is the company that provides our Advanced Monitoring Agent and Managed Antivirus products, so I believe this to be a false positive.
  25. AlexLeadingEdge

    Malwarebytes 3.0.6 blocking GFI Software Update Website

    Sorry about that, I went into the Malwarebytes 3.0 forum from a link in my browser history and didn't see any sub-forum for false positives. I should have gone up one level! Lesson learned!
×

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.