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About AlexLeadingEdge

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  1. Thanks for the work-around Dyllon, will do that for this incident. Unfortunately it still involves me connecting to the local machine, which is a hassle if the end user is not on a domain, which is the case with this machine.
  2. Hi guys, I'm just working on your cloud system and some files popped up last night that were flagged as malware and quarantined. That's fine, but I would like to take the MD5 or SHA256 hash of these files and put it into the likes of virustotal.com to see if it is a false positive, which I suspect they are. At the moment I can't see any details about the quarantined files other than a Detection ID and Scan ID, which seems meaningless to anyone outside of Malwarebytes. My only option seems to be to release the quarantined files and then upload them manually to virustotal from the end user's computer, which seems extremely risky.
  3. AlexLeadingEdge

    Machine Command Failed

    So other than reinstall it while on the machine itself, there is no other solution?
  4. Hi Malwarebytes, We have Clover running on hundreds of machines and it calls home every so often to check for updates. Each time it does this we are now seeing a popup that the website was blocked. Last year the admins removed it from the block list:
  5. AlexLeadingEdge

    Machine Command Failed

    Going by the failure log and comparing it to the scan log of the individual machines, it seems to be intermittent and usually runs the next time it is scanned. I wonder if the computers are simply being turned off during the scan and the console is reporting that as "machine.command.failed"? Maybe the error message is just not very helpful / self-evident?
  6. AlexLeadingEdge

    Machine Command Failed

    No, different companies, different domains. We have PDQ Deploy in some of our bigger client's premises. I have remote access to all of the computers, it's just a pain as there are quite a few. Just doing an audit, it's not as bad as I thought as some have the same error multiple times; it's 10 computers in 6 different companies.
  7. AlexLeadingEdge

    Machine Command Failed

    Thank you for your reply. I had hoped it wasn't the case as most of these machines with the issue are not local 😭
  8. AlexLeadingEdge

    Machine Command Failed

    Anyone? :(
  9. Hi guys, At the moment when I do a scan on a computer using the cloud console I'm getting emails like the one below. It's not every scan, maybe 1 in 30, but it's still significant since we have several hundred end points. Re-running the scan gives the same error message (below). Any idea as to how I can get them to work properly?
  10. AlexLeadingEdge

    ANSWERED False Positive - Google Uganda blocked

    Hi team, sorry, looks like the database was out of date. Seems to be fine now.
  11. Hi Malwarebytes team, We have a staff member in Uganda doing some work there and we are seeing "www.google.co.ug" being blocked as a malicious website. I assume that Google should be fine. Can we please get someone to fix this? Thanks.
  12. AlexLeadingEdge

    Malwarebytes Blocks Bitdefender install

    As of today the issue has returned, Bitdefender will no longer install if Malwarebytes is installed, despite Malwarebytes no longer being registered with the Windows Action Center.
  13. AlexLeadingEdge

    Malwarebytes Blocks Bitdefender install

    Hi guys, Yes, turning off Windows Action Center registration has fixed the issue.
  14. I would like to second this. All of our MSPs provide 2FA, except for Malwarebytes.
  15. AlexLeadingEdge

    Malwarebytes Blocks Bitdefender install

    What is the downside to not registering with the Windows Action Center?

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