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SamGill

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Everything posted by SamGill

  1. Hi Ron, Yes I started up the computer again today and dropbox most certainly seems to be syncing a lot quicker and since my last install of Firefox that does not appear to be upsetting dropbox now either. Thank you very much for your help, much appreciated. Please feel free to close this thread and thank you again. Kind regards, Sam
  2. Hi Ron, Thank you very much for your message and help and good to know that my computer does not look to be infected. Thank you for taking the time to see if we can speed up the dropbox. Perhaps me uninstalling dropbox and then reinstalling had upset the cart somewhat. I attach the fixlog.txt to this email and I look forward to hearing from you. Many thanks, Kind regards, Sam Fixlog.txt
  3. Hi, Thank you for your reply. I did not open another new topic as I opened a new one above. To answer your questions. I have 3 computers running on Premium Malwarebytes and this computer is the lifetime licence Premium Malwarebytes and the other two computers are paid subscriptions and are all up to date. I did not reinstall premium malwarebytes as per your link to do the threat scan as premium malwarebytes was already installed on this computer with the lifetime licence. I attach the threat scan with the other files. I also attach the FRST details. Thank you and I wait to hear from you. Kind regards, Sam Addition.txt FRST.txt threat scan malwarebtyes 060318.txt
  4. Hi, A couple of weeks ago I clicked on that video in facebook messenger and my computer is just not running well since. The reason I notice that it is not running well is that Dropbox now takes forever to sync and firefox most of all stops dropbox from working. I have tried everything uninstalling dropbox and firefox and reinstalling but dropbox is still very slow to sync so I imagine that there is still something lurking in my system. Please can you help me. I would be very grateful indeed for your help. Thank you and I look forward to hearing from you. Kind regards, Sam
  5. Hi Ron, Thank you very much and yes no problem we can close this ticket now and thank you for the information about Malwarebytes for when I reinstall Windows 7 back on my home machine. Have a great vacation and thank you for all your help. Kind regards, Sam
  6. Hi Ron, That's wonderful. Thank you very much. I have uninstalled all clean up programmes on my work computer now. Quick question if I may. I am going to be changing my computer at home back to Windows 7 as I really do not like the Windows 10! so I will be reloading the malwarebytes again after a fresh windows 7 install. Will malwarebytes recognise that it is the same computer ie: will I have a problem on reinstalling malwarebytes again after a fresh install? I am going to be doing this on my Christmas break as it takes a while to do and reload all my programmes back on again! Thank you and I look forward to hearing from you. Kind regards, Sam
  7. Hi Ron, In addition to my attachments and message above I thought I would attach the malwarebytes log for today. It is not popping up with the message on your website or smart hostings website anymore but I notice that the malicious website protection is starting and stopping all the time on the log. Is this normal for malwarebytes to do this ? Thank you and I look forward to hearing from you. Kind regards, Sam 141216malwarebyteslog.txt
  8. Hi Ron, Sorry about the wait! It took a little while as I had to run Sophos a couple of times. The first time it found 4 files in my D drive. These were in a folder called Jokes which was my late brothers folder that I had on my drive. I have now deleted the folders that these files were found in and then deleted them from in the trash can too because Sophos said it was unable to get rid of them! Then re run the scan and you will see the attached image now from Sophos does not find anything and sees it as clean. I attach the other files too, thank you Ron Kind regards, Sam Addition.txt AdwCleaner[C0].txt FRST.txt JRT.txt sophos_log.txt SophosVirusRemovalTool.log
  9. Hi Ron, Thank you for your email. I have got half way through your list above and I will be able to finish it tomorrow and then send you the files. Thank you again. Kind regards, Sam
  10. Hi Ron, Another update. I have just removed the tools on my home computer and all looks good and I will be using this computer a little on my next two days off so I will let you know how it goes. I don't think this computer at home is a problem because I have visited malwarebytes website and smart hosting website and it is not coming up with a malicious website notice on this computer as per the images in the above message. I think it is just my work computer misbehaving again as per my message above with images. I am back at my work computer on Tuesday so I will look Tuesday morning for your reply to my message above. Many thanks again and have a good weekend. Kind regards, Sam
  11. Hi Ron, I hope you are well. After uninstalling everything on my work computer this morning unfortunately I think I need it all back again. I have started getting the malwarebytes blocking firefox.exe and dropbox.exe again. I attach the log and two screen prints of when I accessed your website and logged in and also SmartHosting website. I have contacted smart hosting and they think it is a false positive (as they have had no one else report it to them) which sounds about right but could you possibly check the files for me please. I did uninstall firefox.exe and the firefox saved files and then reinstalled firefox again but it made no difference and the message of malicious website blocked came up again for your website and for Smarthosting website. Sorry about this and I really appreciate your help. Kind regards, Sam malwarebytes_report_101216.txt
  12. Hi Ron, I have just run the Delfix on my work computer and it uninstalled all ok and then I manually deleted the mbam-check-2.3.2.0 manually. I have deleted old System Restore Points and created a new system restore point afterwards. I do not have Java on my work or home computer now so all ok there and I updated my adobe flashplayer and quicktime on firefox. I will do the same on my home computer tonight. Thank you again, Kind regards, Sam
  13. Hi Ron, It is running great thank you and after the reboot and it had made its fixlog.txt I did a restart on it and I am pretty sure it started quicker as it was always a little slow before. Thank you very much, greatly appreciated. I can see no signs of infection and it seems pretty responsive. I am hoping you have a PayPal donation page so could you let me know your PayPal donation page or Paypal email address please? many thanks again Ron, kind regards sam
  14. Hi Ron, The malwarebytes scan just finished and all was good. Thank you and I look forward to hearing from you, Kind regards, Sam
  15. Hi Ron, Thank you I attach the fixlog.txt from my home computer. Before I ran it I uninstalled the Java, Google Earch, OneDrive and the WiseFixer programmes. I am just running a malwarebytes scan now and I will report back as soon as it has been done. Do you have a donations paypal link or paypal email address where I can donate to you for helping me please? thank you and I look forward to hearing from you. Kind regards, Sam Fixlog.txt
  16. Hi Ron, Thank you very much for doing that for me. Good point about Java and Wisefixer I will uninstall them and I have just uninstalled Wisefixer on my work computer too. When I get home tonight I will run the fixlist.txt on my computer there. Many thanks again, Kind regards, Sam
  17. Hi Ron, I am now at my home computer and I have just run the 3 files which I attach. Thank you and I look forward to hearing from you. Kind regards, Sam FRST.txt CheckResults.txt Addition.txt
  18. Hi Ron, That's great thank you. I will log into my home computer tonight and run the tests and send them to you. Interestingly I noticed that my ip address changed today! It's a learning curve all this!! and I managed to work out that if the BT broadband router gets rebooted then each time I get given a new IP address. Well this is very interesing and on the new ip address I have been given from my router it still has the same blacklisted accounts showing. Very odd. I wonder if it is stored in the router the blacklists? Anyways I better get some work done now Thank you and I will post here when I get back home tonight and run the tests on my home computer. Many thanks, Kind regards, Sam
  19. Hi Ron, Thank you very much for your help. I have run the FRST64 and I attach the fixlog.txt. I see that on MXToolBox that it is still showing as blacklisted with 4 providers. Do you know how I can get this lifted now hopefully the problem is solved? here it is: http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a86.178.147.184&run=toolpage Also I have the same problem with my computer at home which runs the same malwarebytes programme. I am only using one computer at a time whether it be home or at my work computer but it would be great to solve the home computer too. Would I run through the same process as we have done here and do you mind helping me with that too please? Thank you and I look forward to hearing from you. Kind regards, Sam Fixlog.txt
  20. Hi Ron, I have run the two tests and I attach the 3 files asked for. Thank you and I look forward to hearing from you. Many thanks, Kind regards, Sam Addition.txt CheckResults.txt FRST.txt
  21. Hi Ron, thank you very much for getting back to me. Yes it is strange that my computer IP address is blacklisted because you are correct I have no email MX records on this IP. i most certainly will run those and send back the logs to you. I am not back at work with that PC until on Tuesday so I will run them Tuesday morning and get back to you. thank you very much for your help. kind regards sam
  22. Hi, A little more detail. I notice that now my computer ip address is on 4 blacklists and this was clean when I last checked a week ago. Would this have something to do with the attacks yesterday? here is the details: http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a86.178.147.184&run=toolpage Thank you and I look forward to hearing from you. Kind regards, Sam
  23. Hi, Please can you check my log file for me. I attach it and you will see on there that yesterday I followed a link for Ashington Centre and it was a malicious website I assume being www.list.co.uk because malwarebytes kept on coming up with an outbound block. I cleared all the cache/history/everything in Firefox and run a scan and nothing was found and it has not done it again since on any website links from firefox so I assume it is ok but I am sending you this file because there are many entries that the domain listed in the log at that time for Malicious Website Protection, Domain, 23.55.155.27. Thank you and I look forward to hearing from you. Kind regards, Sam anti-malware-home-premium-log.txt
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