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Posts posted by Phobos_Anomaly

  1. On 12/11/2016 at 3:13 PM, Ried said:

    Hello Phobos_Anomaly,

    mrtee is correct - you do not have to purchase a new license.  Please refer to our Knowledge Base Article for how to transfer to a new machine, (which is the same principle as transferring to a new machine)


    The link is dead now

  2. MWB one day stopped notifying me when a daily scan was completed.
    I had to go check on the dashboard to see if MWB had scanned at all, which it did.
    Yesterday I lost my temper and checked on the settings, notifications were turned on.
    So I tried turning them off and on again. But after today's scheduled scan I still didn't get any notification.

    Should I reinstall?

  3. 16 minutes ago, bygmester said:

    Quit the programme and re-start. If that does not fix it re-boot

    That helped.

    7 minutes ago, PeggyAnn43 said:

    I am having the same problem! I did enable real-time protection at startup, shut down and rebooted. But that didn't help. Have not deleted program and reinstalled but that doesn't seem  to be helping others. Update is current.


    Weird. And I just now saw someone else with a different security layer shutting down...

  4. 3 hours ago, bdubrow said:

    Hi Phobos_Anomaly--

    The product will notify you when it is expiring and so long as you renew your current subscription and do not let it lapse, your subscription will be renewed at your original subscription rate. Renewing 1 day prior to expiration is fine.

    If the subscription lapses, then basically it means you would need to purchase a new subscription at the new price.

    Hope that helps,

    Thank you, that clarified everything. :)

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