Elisabeth

Hi @Tarun, I just wanted to know if it's possible to see your log file. I can't reproduce your issue, and the log file may give us some clues on what's happening. Thanks!

Hi @Tarun, I'm sorry if I didn't understood your question, thanks for the clarification. So, you mean that "Close & Restart Now", "Close & Restart Later" and the X at the top behave the same, right? All of them reboot the system without notifying you? In that case yes, it's a bug. The X at the top should only close the dialog, it shouldn't continue to the cleaning. And "Clean & Restart Later" should continue to cleaning and display this message at the end of the process: Please, can you share the log file? Thanks!

Hi @Tarun, Yes, the message is not very clear. "Clean&Restart now" means that AdwCleaner will automatically reboot you computer while "Clean&Restart Later" means that AdwCleaner will wait until the user clicks on "Restar" before rebooting. The later gives you time to finish and save your work. We're working on a solution to reboot the computer only when it's really necessary, but until then we recommend to always reboot since a lot of system processes are closed in the cleaning. Anyway, if you really don't want to reboot, you can always close AdwCleaner from the taskbar and it won't reboot the computer. Thanks!

Hi @JazzyJeffJax, Yes, it's a translation error. It'll be fixed in 7.2.7. Sorry for the inconveniences.

Hello, Please, can you share the content of the following registry keys? HKLM\Software\Wow6432Node\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A} HKLM\Software\Wow6432Node\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD} HKLM\Software\Wow6432Node\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B} HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} HKLM\Software\Wow6432Node\Classes\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} To export the content of a registry key, please follow these steps (do it for each resgistry key above): Click on Start and select Run or press Windows Key+R on your keyboard In the Run box type regedit and press Enter or click on OK and click Yes if prompted by User Account Control Navigate to the desired location by clicking the little arrows next to the appropriate folders to expand them Once there, right-click on the folder and select Export and then save the file to your desktop or another location where you will be able to find it easily and give it a name such as ExportedKey. I recommend creating a folder and saving all the exported files there. Once all the keys are exported to files, please create a ZIP file and share it. Just in case, to create a ZIP file do the following: Locate the file/folder and right-click on it and hover your mouse over Send to and select Compressed (zipped) folder Thanks!

Hello, Yes, it's a FP that unfortunatly we can't fix yet. It's the same issue as the one described in post below: Please exclude it for now. We're working on a fix for this FP and will try to solve it asap. We'll keep you posted. Thank you!

Hello, Can you share both scan and clean logs? Thanks

Hi @Gt-truth, I'm so sorry about this. I thought it could be fixed but this FP is in someway special and we can't remove it. We're actively working on rewamping the generic detections to add major improvements that include the ability for us to fix those issues in a more effective manner. Please exclude it for now and I'll keep you posted asap. Thanks

Hi, Was output.txt file created?

Hi, So yes, it's a FP. It will be removed in the next version (7.2.5) that will be release very soon. Meanwhile, you can exclude it from the Scan Results panel (right click on the detection) or adding it as an exclusion in the Exclusions panel. Thank you!

Hi, Sorry, I should've be more specific.To create a registry export of the key please do the following: Click on Start and select Run or press the Windows Key+R on your keyboard In the Run box type regedit and press Enter or click on OK and click Yes if prompted by User Account Control Navigate to the following location by clicking the little arrows next to the appropriate folders to expand them: HKEY_LOCAL_MACHINE\Software\Wow6432Node\808fc302-3d01-59ce-8094-e0443a55877e Once there, right-click on the 808fc302-3d01-59ce-8094-e0443a55877e folder and select Export and then save the file to your desktop or another location where you will be able to find it easily and give it a name such as ExportedKey Locate the file and right-click on it and hover your mouse over Send to and select Compressed (zipped) folder Attach the resulting ZIP folder you just created to your next reply. You can also PM me. Thank you!

Hi @WalterTillner, We'll need more information. I've PM you. Thank you!

Hi! Can you share the content of HKLM\Software\Wow6432Node\808fc302-3d01-59ce-8094-e0443a55877e registry key? Thanks!

Hi, Can you share the content of those registry keys? You can PM me if you prefer. Thanks!

Hi, Yes, it's a false possitive. It will be fixed in the next version. Thank you!

Glad to hear that! Thank you

Hello, Yes, it's a known bug that should be fixed in 7.2.4_beta, which you can download here. Can you try it and let us know if it works? Thanks!

Hi @Godsammit It's a known bug in version 7.2.3.1. Last week we released a beta that fixes the crahs (7.2.4 beta). You can download it here. Sorry for the inconveniences. Thank you!

Okay. It will be fixed for verson 7.2.4. We'll try to release it as soon as possible. Thank you for your help!

Hi, Sorry for the inconveniences. Can you confirm please if the crash only occurs when the scanner hasn't detect anything and you run a basic repair? Thanks!

Hi, @exile360 may be right since It seems adwcleaner is detecting ask.com. Can you share or PM me the content of that registry key? Thanks!

Hi, Can you share or PM me the content of HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} . A screenshoot should be enough for the moment. Thanks!

My answer here:

Hi, Firs of all, I would suggest to access your computer in "Safe mode with networking". If you need assistence on how to do it, please let me know and I'll guide you through it step by step. Then try this: 1. Try to download malwarebytes from here. 2. If it doesn't work, download AdwCleaner from here and launch it. Once it's opened, click on the "Try Malwarebytes Premium" orange button on the top right corner. Then click on "Download&Install" and wait until Malwarebytes is installed. Let me know if any of these worked.

Hi, Can you share the scan log file again? There might've been an error while loading it since I can't download it. Thank you!