Hi @m314
Would you be able to gather some logs from your system so I can further debug this issue? Here are some instructions on how to do so
Download Malwarebytes Support Tool
Once the file is downloaded, open your Downloads folder/location of the downloaded file
Double-click mb-support-X.X.X.XXXX.exe to run the program
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
Place a checkmark next to Accept License Agreement and click Next
You will be presented with a page stating, "Get Started!"
Click the Advanced tab on the left column
Click the Gather Logs button
A progress bar will appear and the program will proceed with getting logs from your computer
Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies"