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Santos117

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Everything posted by Santos117

  1. Hi @m314 Would you be able to gather some logs from your system so I can further debug this issue? Here are some instructions on how to do so Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "G
  2. Hello @alb , I wanted to point out a feature in Windows 10. The screenshot you provided shows you are using 3.3.1 and the action center you see in the screenshot is actually Windows Defender Security Center. This is a new feature added in Windows 10 which we do not support in 3.3.1. For 3.3.1 we will only correctly show register/unregister actions in Security and Maintenance which is where the Windows Action Center information is located. If you want to download our 3.4 beta, this build will have functionality to support both the regular Windows Action Center AND the Windows De
  3. Hello @Vengarl, We have a new installer where we fixed the issue of the installer not spawning after reboot. You can download it from this link directly: https://downloads.malwarebytes.com/file/mb3 if you wish to test the upgrade again. Regards,
  4. Hello @edsa, We have a new installer where we fixed the issue of the installer not spawning after reboot. You can download it from this link directly: https://downloads.malwarebytes.com/file/mb3 if you wish to test the upgrade again. Regards,
  5. Did you drag and drop your zip file into the comment? I dont see an attachment in your previous comment there.
  6. Hello @edsa, My apologies for the incorrect reply yesterday. Can you run this exe: https://downloads.malwarebytes.com/file/mb3_check That link will download mb3_check.exe. When you run it, it will extract a zip file on your desktop. If you could provide that to me it would be helpful to understand this issue more. Thanks.
  7. Hello @wishbonenm, yes that issue is logged in our backlog at the moment. It is an issue with Self Protection. The devs should be looking into it soon. Hello @Vengarl, If you still have the same setup available could you run mbcheck for me and attach the zip file that it creates on your desktop please: https://downloads.malwarebytes.com/file/mb3_check Other useful logs are the MB3 Uninstall logs. Those can be grabbed from the %temp% directory and they have the following naming scheme: Uninstall Log 2017-08-28 #001.txt. Do you know what Version of MB3 you had before you ran
  8. Hello @edsa, were you able to install 3.2 using the .exe over you existing installation of 3.1? Can you run mbcheck.exe on your machine and provide me the .zip that it produces on the desktop please? Other logs that will help is the Uninstall Logs located in the %temp% directory. The naming scheme for those is as follows: Uninstall Log 2017-08-28 #001.txt. Thanks!
  9. Hi @ljw, We do have a bug logged for this already. It is in fact an issue with Self-Protection on XP. Once there is dev involvment I will let you know what the turnout is for that issue. Thanks!
  10. Hello @Zalmez, If you still have the same setup available could you run mbcheck for me and attach the zip file that it creates on your desktop please: https://downloads.malwarebytes.com/file/mb3_check Other useful logs are the MB3 Uninstall logs. Those can be grabbed from the %temp% directory and they have the following naming scheme: Uninstall Log 2017-08-28 #001.txt. Do you know what Version of MB3 you had before you ran the upgrade? Thanks in advance for the info!
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