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About AGuyCalledJack

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  1. I've completed the process above and below is the log. Sadly the symptoms mentioned in my original message are persisting. Fix result of Farbar Recovery Scan Tool (x64) Version: 02-12-2016 Ran by Jack (03-12-2016 02:57:09) Run:1 Running from C:\Users\Jack\Desktop Loaded Profiles: Jack (Available Profiles: Jack & Administrator) Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: CreateRestorePoint: RemoveProxy: hosts: EmptyTemp: Reboot: ***************** Processes closed successfully.
  2. Many thanks for the intial information, I've completed the steps above and posted/attached the logs. Sadly the symptoms mentioned in my original message are persisting. Log from Junkware Removal Tool ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.9 (09.30.2016) Operating System: Windows 10 Home x64 Ran by Jack (Administrator) on 30-Nov-16 at 23:40:08.64 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 2 Successfully deleted: C:\Users\Jack\AppData\Local\crashrpt (Fol
  3. I accidentally infected my computer last week. I immediately updated Malwarebytes, unplugged my ethernet and completed a scan. Many items were removed as you will see in my initial scan. I restarted my computer and performed the scan again but a pattern appear no matter how many times I restarted my computer. PUP.Optional.Trotux is always found and reappears. My taskbar is largely non-responsive apart from my ability to close and open windows e.g. Windows 10 start button, volume control and the notifications button are all inactive. If I try and use them nothing happens and occasio
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