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Gwynn W Humphrey

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  1. MalwareBytes Versions: 3.0.6, 3.1.2 Date: 06/16/2017 There is a MAJOR problem with a recent MalwareBytes database release (06/16/2017). RE: Web Protection blocking legitimate domains. Re: Domain Suffix: “ddns.net” I have several hundred machines that can no longer access any “ddns.net” suffix domains. The service “WWW.NoIp.Com” provides a tool for dynamic domains to be redirected. As of this past Friday (06/16/17), I began receiving phone calls from clients that can no longer reach their domains. Example: “TestDomain.ddns.net”, “RedirectedDomain.ddns.net”, “Support.ddns.net” With the Friday (06/16/17) update from MalwareBytes, all of my clients that use the suffix “ddns.net” have been blocked by MalwareBytes. WHY? These are legitimate web domains. MalwareBytes has apparently “BlackListed” this domain suffix. My only alternative is to place a domain exclusion on every computer, which entail several hundred machines. On v.3.0.6, I had to use the specific "full" (example.ddns.net) domain entry as an exclusion. On v.3.1.2, I only had to enter the "suffix" (ddns.net) as the exclusion. If there are other users that are experiencing this same problem, I urge you to contact MalwareBytes support...that is if they will answer you. I'm an electrical engineer with 45+ years field experience. I don't cry 'wolf' arbitrarily. End
  2. Here we go again. V3.06 worked. V3.1.2.1733 fails. Will they ever fully test their own product before shipping? After downloading and installing v.3.1.2.1733 (05/19/2017), "Web Protection" will not enable, "Malware Protection" will not enable and scanning runs for 2 seconds before terminating. After installation, "Web Protection" was turned off. It hung on starting. I've rebooted multiple times, uninstalled and reinstalled multiple times. Ran CCleaner's registry cleaner with no change in the problems with this version. To the MalwareBytes programmers...does the term "quality control" mean anything to you??? I'm an electrical engineer with 46+ years in the field and I have very little tolerance for poor testing. Please, get your act together.
  3. Blocked IP Address: 69.89.31.147 Web Address: www.simplesolutionsltd.com IP block removal has been initiated through Google. Affected web page 3rd party infectious code has been removed from web page. Request blockage action terminated. Thank you. gwynn@mail.com
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