Hello, responding to message that included this, '* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can." I cannot run MBAM and when I attempted to open the HijackThis link, a file opened filled with jibberish symbols. Therefore, I have been unable to run either of these or create a log file to post. Please advise-thank you! Note-In my previous message I included that this system is infected with Antiviruspro 2010 and that it is a Dell Latitude D630 with Windows XP.