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nixhex3092

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Everything posted by nixhex3092

  1. Tried to run program and received error message: "C:\DOCUME~1\LOCALA~1\Desktop\WIN32K~1.EXE The NTVDM CPU has encountered an illegal instruction. CS:054eIP:0111 UP:63 72 69 70 71 Choose 'close' to terminate application"
  2. Followed the instructions you sent but had same problem--that is the Combo-Fix file opened a command dialog box but then closed after about 2 seconds and would not reopen. Anything else I can try?
  3. Hello, responding to message that included this, '* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can." I cannot run MBAM and when I attempted to open the HijackThis link, a file opened filled with jibberish symbols. Therefore, I have been unable to run either of these or create a log file to post. Please advise-thank you! Note-In my previous message I included that this system is infected with Antiviruspro 2010 and that it is a Dell Latitude D630 with Windows XP.
  4. Please help us out--computer was infected with Antiviruspro 2010 last week. We tried running the system's updated antivirus software (Symantec) and it will not open and gives an error message that I dont have permission to access it. Then we downloaded MBAMS and it opened, then shut immediately and gives the same error message. I have deleted all .dll and .exe files I could get, removed the program and registry entries and still no luck. I also went to your link: http://www.malwarebytes.org/forums/index.php?showtopic=9573 and followed all the directions there but it wont work. Please help us out! Computer is a Dell Latitude D630 running Windows XP. Thank you!!!
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