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jimsarles

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About jimsarles

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  1. Hi, I've used Bandicam for years and today when I was updating my PAID program Malwarebytes blocked it and quarantined it. Is there something the company is doing now that's different that I need to be concerned about or is this a false positive? https://www.bandicam.com/free-screen-recorder/ Thanks
  2. Hi @tetonbob. I did the beta update on both machines and everything seems to be working great! Sorry I didn't realize I needed the beta update. It feels great to have the full protection again. Would you recommend staying in beta mode for other future updates?
  3. Hi @tetonbob. I've attached both logs. The first 8.8mb is from my desktop and the second 3.9mb from my laptop. Thanksmbst-grab-results.zip. mbst-grab-results.zip
  4. Thanks for the reply. I tried this on both my desktop and laptop after rebooting and experienced all the same issues as before with Chrome, Firefox, not being able to turn off the PC, freeaes etc. I went ahead and turned off the Ransomware again and everything is back to normal. I tried multiple times just to make sure with reboots and turning it back on and experienced all the same issues.
  5. Thanks for the update. I was able to update. Does this mean I can turn on the Ransomware Real-Time protection?
  6. Hi. Is there a way to see those attachments or what was in them? I would like to try on my 2 PCs as well. They show as unavailable. Thanks!
  7. LiquidTension wow you know I didn't reboot it. I turned it off every time and turned it back on. When I rebooted the main program update install I use to test worked after rebooting. Then I updated to Version 4 and followed the same procedure in testing with just turning it off vs rebooting and the same exact thing. I don't know if I will experience any other problems but I'm going to leave it in this state for a while with ransomware off in Version 4 and see how it goes. I'm just curious if you don't mind if you could tell me why it's different rebooting vs turning it off and on. I tried researching a bit on google and couldn't find an answer that helped me understand. LiquidTension and exile360 thanks for the instructions on the fast startup. I followed them and disabled it and went through the tests again and it was fine with just turning it off and then on after turning off the ransomware protection. Is that the same effect now without the fast restart as the rebooting before changing that? The only drawback is the reason I got MalwareBytes in the first place was to protect me from ransomware after being infected with Cryptowall in 2015. Is the protection thats running without it helping at all against ransomware? I know Kaspersky has it too but I did like the idea of having Malwarebytes do this job. Also, one other question. I turn my pc off every night so by having the fast start turned off is that a more complete shut down? Thanks!
  8. LiquidTension wow you know I didn't reboot it. I turned it off every time and turned it back on. When I rebooted the main program update install I use to test worked after rebooting. Then I updated to Version 4 and followed the same procedure in testing with just turning it off vs rebooting and the same exact thing. I don't know if I will experience any other problems but I'm going to leave it in this state for a while with ransomware off in Version 4 and see how it goes. I'm just curious if you don't mind if you could tell me why it's different rebooting vs turning it off and on. I tried researching a bit on google and couldn't find an answer that helped me understand. LiquidTension and exile360 thanks for the instructions on the fast startup. I followed them and disabled it and went through the tests again and it was fine with just turning it off and then on after turning off the ransomware protection. Is that the same effect now without the fast restart as the rebooting before changing that? The only drawback is the reason I got MalwareBytes in the first place was to protect me from ransomware after being infected with Cryptowall in 2015. Is the protection thats running without it helping at all against ransomware? I know Kaspersky has it too but I did like the idea of having Malwarebytes do this job. Thanks!
  9. Thanks LiquidTension. I tried Method 2 and Method 3 below and even quit MalwareBytes with no success of my pcs running normal. It wasn't until I uninstalled MalwareBytes again that things went back to normal so I have a couple of follow up questions while waiting for tech support to hopefully find a solution from the reports they asked me to send. 1. Is there a way to stop Malwarebytes completely from running at Windows startup besides turning it off in the program? I have still found problems with this feature turned off as well as the Ransomware feature. 2. Is it still worth using MalwareBytes if can only use it for scans? Thanks Method 1: Uninstall the Kaspersky product. Method 2: Exclude affected applications within Malwarebytes. Add a folder exclusion for the application's installation folder (e.g. C:\Program Files (x86)\Google\Chrome\Application) or a file exclusion for the application's main executable file (e.g. C:\Program Files (x86)\Google\Chrome\Application\chrome.exe). Malwarebytes version 4 steps: https://support.malwarebytes.com/docs/DOC-3543 Malwarebytes version 3 steps: https://support.malwarebytes.com/docs/DOC-1130 Method 3: Disable Ransomware Protection in Malwarebytes.
  10. This is all very interesting. It seems even if I went with Bitdefender and there happen to be no issues currently there is always a concern that there may be issues down the road with it too. Which then leaves it up to Bitdefender to work with MalwareBytes to resolve it. And I'm thinking that probably isn't realistic since I was reading on this forum that the end of last year there was also a bunch of issues with Bitdefender. Correct me if I'm wrong but it seems to me this is MalwareBytes job to make their program work with others not the other way around. I may be naive in this thinking I don't know. It just seems logical to me. Is there an easier workaround to all of this? I had even tried turning everything off in MalwareBytes with exclusions in both Kaspersky 2020 and MalwareBytes and that didn't even help.
  11. Does anyone recommend using Bitdefender Total Security vs Kaseprsky? Are there any know issues with Bitdefender and it more friendly with MalwareBytes?
  12. Thank you for that info MorpheusUK. I'm disappointed because I had hopes of being able to run both programs. I spent the last few days with issues with Kaspersky even trying to uninstall it to reinstall version 20 on fresh computer images from Macrium and I had nothing but problems. It didn't matter what I turned off in MalwareBytes. I even turned everything off and quit the program and still the same issues. I finally gave up and uninstalled MalwareBytes and everything was fine. Kaspersky uninstalled and reinstalled in seconds. Even though I would love to reinstall MalwareBytes I do have a concern that there's nothing MalwareBytes can do to fix this issue. If it's left to Kaspersky it seems like it's not going to get resolved since they don't have any motivation to do so. If I have to choose one or the other I feel safer running Kaspersky.
  13. Also, are there any other recommendations for Total Security Programs that work well with MalwareBytes? (Especially low impact on system performance) Thanks.
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