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jimsarles

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About jimsarles

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  1. Hi. I had all kinds of Windows 10 freezing issues in the past because of the ransomware protection being on. Once I turned it off Windows went back to normal. It took a great deal of time to get to the bottom of it. When the update was available and installed things went back to normal. Now after installing this new 2004 build last night many of the same issues came back. Programs freezing, chrome tabs freezing, outlook issues, task manager freezing windows freezing in general on both my desktop and laptop. I checked the beta version in both and they are the most current so I turned off the live ransomware protection and everything went back to normal. Should I leave it off until a new MalwareBytes update is available or go through the uninstall and clean install of MalwareBytes? I really don't want to go through all that work if I don't have to because it's time consuming and just another thing to have to do... Thanks.
  2. Thank you for this info. I started to do this today but the only thing I'm confused about is I've never had sync turned on. I just created a google account to follow a few things. So in the instructions since I don't have sync on would I turn it on and then follow the steps or is there something else I should do since I don't have it turned on? Thanks
  3. Hi. Is this something I should be concerned about? I had about 15 chrome tabs open, when 10 messages of this showed up, so I don't know what website this was referring to. I attached an image too. Thanks. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/28/20 Protection Event Time: 5:32 PM Log File: 1bdc9d68-a133-11ea-bc45-bc5ff4ea2c44.json -Software Information- Version: 4.1.1.71 Components Version: 1.0.927 Update Package Version: 1.0.24614 License: Premium -System Information- OS: Windows 10 (Build 18362.836) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, -1, -1, 0.0.0 -Website Data- Category: Trojan Domain: socket.24live.co IP Address: 192.241.184.21 Port: 443 Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (end)
  4. Hi, I've used Bandicam for years and today when I was updating my PAID program Malwarebytes blocked it and quarantined it. Is there something the company is doing now that's different that I need to be concerned about or is this a false positive? https://www.bandicam.com/free-screen-recorder/ Thanks
  5. Hi @tetonbob. I did the beta update on both machines and everything seems to be working great! Sorry I didn't realize I needed the beta update. It feels great to have the full protection again. Would you recommend staying in beta mode for other future updates?
  6. Hi @tetonbob. I've attached both logs. The first 8.8mb is from my desktop and the second 3.9mb from my laptop. Thanksmbst-grab-results.zip. mbst-grab-results.zip
  7. Thanks for the reply. I tried this on both my desktop and laptop after rebooting and experienced all the same issues as before with Chrome, Firefox, not being able to turn off the PC, freeaes etc. I went ahead and turned off the Ransomware again and everything is back to normal. I tried multiple times just to make sure with reboots and turning it back on and experienced all the same issues.
  8. Thanks for the update. I was able to update. Does this mean I can turn on the Ransomware Real-Time protection?
  9. Hi. Is there a way to see those attachments or what was in them? I would like to try on my 2 PCs as well. They show as unavailable. Thanks!
  10. LiquidTension wow you know I didn't reboot it. I turned it off every time and turned it back on. When I rebooted the main program update install I use to test worked after rebooting. Then I updated to Version 4 and followed the same procedure in testing with just turning it off vs rebooting and the same exact thing. I don't know if I will experience any other problems but I'm going to leave it in this state for a while with ransomware off in Version 4 and see how it goes. I'm just curious if you don't mind if you could tell me why it's different rebooting vs turning it off and on. I tried researching a bit on google and couldn't find an answer that helped me understand. LiquidTension and exile360 thanks for the instructions on the fast startup. I followed them and disabled it and went through the tests again and it was fine with just turning it off and then on after turning off the ransomware protection. Is that the same effect now without the fast restart as the rebooting before changing that? The only drawback is the reason I got MalwareBytes in the first place was to protect me from ransomware after being infected with Cryptowall in 2015. Is the protection thats running without it helping at all against ransomware? I know Kaspersky has it too but I did like the idea of having Malwarebytes do this job. Also, one other question. I turn my pc off every night so by having the fast start turned off is that a more complete shut down? Thanks!
  11. LiquidTension wow you know I didn't reboot it. I turned it off every time and turned it back on. When I rebooted the main program update install I use to test worked after rebooting. Then I updated to Version 4 and followed the same procedure in testing with just turning it off vs rebooting and the same exact thing. I don't know if I will experience any other problems but I'm going to leave it in this state for a while with ransomware off in Version 4 and see how it goes. I'm just curious if you don't mind if you could tell me why it's different rebooting vs turning it off and on. I tried researching a bit on google and couldn't find an answer that helped me understand. LiquidTension and exile360 thanks for the instructions on the fast startup. I followed them and disabled it and went through the tests again and it was fine with just turning it off and then on after turning off the ransomware protection. Is that the same effect now without the fast restart as the rebooting before changing that? The only drawback is the reason I got MalwareBytes in the first place was to protect me from ransomware after being infected with Cryptowall in 2015. Is the protection thats running without it helping at all against ransomware? I know Kaspersky has it too but I did like the idea of having Malwarebytes do this job. Thanks!
  12. Thanks LiquidTension. I tried Method 2 and Method 3 below and even quit MalwareBytes with no success of my pcs running normal. It wasn't until I uninstalled MalwareBytes again that things went back to normal so I have a couple of follow up questions while waiting for tech support to hopefully find a solution from the reports they asked me to send. 1. Is there a way to stop Malwarebytes completely from running at Windows startup besides turning it off in the program? I have still found problems with this feature turned off as well as the Ransomware feature. 2. Is it still worth using MalwareBytes if can only use it for scans? Thanks Method 1: Uninstall the Kaspersky product. Method 2: Exclude affected applications within Malwarebytes. Add a folder exclusion for the application's installation folder (e.g. C:\Program Files (x86)\Google\Chrome\Application) or a file exclusion for the application's main executable file (e.g. C:\Program Files (x86)\Google\Chrome\Application\chrome.exe). Malwarebytes version 4 steps: https://support.malwarebytes.com/docs/DOC-3543 Malwarebytes version 3 steps: https://support.malwarebytes.com/docs/DOC-1130 Method 3: Disable Ransomware Protection in Malwarebytes.
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