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jimsarles

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  1. Hi. Is there a way to see those attachments or what was in them? I would like to try on my 2 PCs as well. They show as unavailable. Thanks!
  2. LiquidTension wow you know I didn't reboot it. I turned it off every time and turned it back on. When I rebooted the main program update install I use to test worked after rebooting. Then I updated to Version 4 and followed the same procedure in testing with just turning it off vs rebooting and the same exact thing. I don't know if I will experience any other problems but I'm going to leave it in this state for a while with ransomware off in Version 4 and see how it goes. I'm just curious if you don't mind if you could tell me why it's different rebooting vs turning it off and on. I tried researching a bit on google and couldn't find an answer that helped me understand. LiquidTension and exile360 thanks for the instructions on the fast startup. I followed them and disabled it and went through the tests again and it was fine with just turning it off and then on after turning off the ransomware protection. Is that the same effect now without the fast restart as the rebooting before changing that? The only drawback is the reason I got MalwareBytes in the first place was to protect me from ransomware after being infected with Cryptowall in 2015. Is the protection thats running without it helping at all against ransomware? I know Kaspersky has it too but I did like the idea of having Malwarebytes do this job. Also, one other question. I turn my pc off every night so by having the fast start turned off is that a more complete shut down? Thanks!
  3. LiquidTension wow you know I didn't reboot it. I turned it off every time and turned it back on. When I rebooted the main program update install I use to test worked after rebooting. Then I updated to Version 4 and followed the same procedure in testing with just turning it off vs rebooting and the same exact thing. I don't know if I will experience any other problems but I'm going to leave it in this state for a while with ransomware off in Version 4 and see how it goes. I'm just curious if you don't mind if you could tell me why it's different rebooting vs turning it off and on. I tried researching a bit on google and couldn't find an answer that helped me understand. LiquidTension and exile360 thanks for the instructions on the fast startup. I followed them and disabled it and went through the tests again and it was fine with just turning it off and then on after turning off the ransomware protection. Is that the same effect now without the fast restart as the rebooting before changing that? The only drawback is the reason I got MalwareBytes in the first place was to protect me from ransomware after being infected with Cryptowall in 2015. Is the protection thats running without it helping at all against ransomware? I know Kaspersky has it too but I did like the idea of having Malwarebytes do this job. Thanks!
  4. Thanks LiquidTension. I tried Method 2 and Method 3 below and even quit MalwareBytes with no success of my pcs running normal. It wasn't until I uninstalled MalwareBytes again that things went back to normal so I have a couple of follow up questions while waiting for tech support to hopefully find a solution from the reports they asked me to send. 1. Is there a way to stop Malwarebytes completely from running at Windows startup besides turning it off in the program? I have still found problems with this feature turned off as well as the Ransomware feature. 2. Is it still worth using MalwareBytes if can only use it for scans? Thanks Method 1: Uninstall the Kaspersky product. Method 2: Exclude affected applications within Malwarebytes. Add a folder exclusion for the application's installation folder (e.g. C:\Program Files (x86)\Google\Chrome\Application) or a file exclusion for the application's main executable file (e.g. C:\Program Files (x86)\Google\Chrome\Application\chrome.exe). Malwarebytes version 4 steps: https://support.malwarebytes.com/docs/DOC-3543 Malwarebytes version 3 steps: https://support.malwarebytes.com/docs/DOC-1130 Method 3: Disable Ransomware Protection in Malwarebytes.
  5. This is all very interesting. It seems even if I went with Bitdefender and there happen to be no issues currently there is always a concern that there may be issues down the road with it too. Which then leaves it up to Bitdefender to work with MalwareBytes to resolve it. And I'm thinking that probably isn't realistic since I was reading on this forum that the end of last year there was also a bunch of issues with Bitdefender. Correct me if I'm wrong but it seems to me this is MalwareBytes job to make their program work with others not the other way around. I may be naive in this thinking I don't know. It just seems logical to me. Is there an easier workaround to all of this? I had even tried turning everything off in MalwareBytes with exclusions in both Kaspersky 2020 and MalwareBytes and that didn't even help.
  6. Does anyone recommend using Bitdefender Total Security vs Kaseprsky? Are there any know issues with Bitdefender and it more friendly with MalwareBytes?
  7. Thank you for that info MorpheusUK. I'm disappointed because I had hopes of being able to run both programs. I spent the last few days with issues with Kaspersky even trying to uninstall it to reinstall version 20 on fresh computer images from Macrium and I had nothing but problems. It didn't matter what I turned off in MalwareBytes. I even turned everything off and quit the program and still the same issues. I finally gave up and uninstalled MalwareBytes and everything was fine. Kaspersky uninstalled and reinstalled in seconds. Even though I would love to reinstall MalwareBytes I do have a concern that there's nothing MalwareBytes can do to fix this issue. If it's left to Kaspersky it seems like it's not going to get resolved since they don't have any motivation to do so. If I have to choose one or the other I feel safer running Kaspersky.
  8. Also, are there any other recommendations for Total Security Programs that work well with MalwareBytes? (Especially low impact on system performance) Thanks.
  9. Thank you for your thoughts. It's interesting that I've just read some results in testing that claim Kaseprsky Total Protection is much better than MalwareBytes in the anti-ransomware area so now I'm very confused. Is there any truth to this and if so why have MalwareBytes with all these issues. On the other hand I'm now considering going with another Total Security so that I can use MalwareBytes. A few people suggested BitDefender Total Security. Are there any known conflicts with MalwareBytes? Thanks.
  10. Thank you Porthos for those answers. I'm starting to wonder if I should switch to another Total Security Program. Does anyone have any recommendations who I could consider switching to that I wouldn't have these problems with MalwareBytes? Am I wrong in thinking I need to continue with MalwareBytes or is it not necessary with Kaspersky?
  11. I just read through all this and now understand why I've been having all the issues in the last few days after installing version 4. I have a few questions below hoping I can be advised how to proceed. 1. Since none of these issues happen with MalwareBytes version 3 is it better to stay with that? 2. Am I losing anything with version 3 vs version 4 as far as security? 3. Is it safer to keep version 3 vs using version 4 with malware protection off? (The main reason I started and continue to use MalwareBytes is to avoid being ransomed again like I was with Cryptowall) 4. Where can I download the latest Premium version 3? Thanks, Jim
  12. Hi, This is a descriptive post as I tried to include all the important info so it may help others too. I was going to open a new topic, but I thought it made more sense to continue here so it shows my history to make sure this isn’t a conflict with Kaspersky 2020 (which has been installed on both computers since Sept. 10.) Firstly, I’m running Windows 10 which I’ve been running for years and I’m certain it’s not a recent windows update since there were’nt installed on any of the computer images I used. Everything has been great with MalwareBytes since Sept 10 until I downloaded 4.0.4 from the application on Nov 13. (in screenshot below) I am absolutely 100 percent sure this is MalwareBytes 4.0.4 that is causing the issues below and it took me days to figure this out. One reason I’m 100 percent sure is because it happened on both my desktop and laptop. In addition, when I finally realized it was MalwareBytes by trial and error and restoring previous computer images with Macrium it was the only program that caused this behavior. What confirmed it entirely was when I couldn’t even uninstall MalwareBytes 4.0.4 and I had to find the online tool in a screenshot below to completely uninstall the program. Other programs I tried uninstalling were no problem. Once I used the tool to uninstall it everything was back to normal. To be even more sure I went ahead and reinstalled the 4.0.4 and all the same issues came back. I performed these steps on both my desktop and laptop and the same things happened. Below are the things that occurred after installing it and I may be missing some of them. 1. Programs not able to install like the one below in the screens shot. 2. Skype freezing. 3. Add/Remove programs not opening. 4. Not being able to open Google Chrome after closing it. 5. Icons disappearing in the taskbar. 6. Desktop icons losing their image. 7. Various freezing and glitches. 8. Not being able to open file explorer. 9. Not being able to uninstall MalwareBytes 10. Programs not closing properly and even after trying to force close with task manager still being open. 12. DropBox not opening. BTW the 2nd time I tried to uninstall with the tool I couldn't even get the tool to work so I had to restore back to an image without 4.0.4 on it. I provided screen shots below. I appreciate your help. For now, I am leaving 3.8.3 on my computers until this is resolved. Thanks for your help. Jay I
  13. Thank you all so much for helping! It looks like I have this all configured now and I'm happy I'm keeping Malwarebytes. LiquidTension I'm looking forward to any possible updates you find out from Kaspersky.
  14. Thanks exile360. I just found all the Malwarebytes .exe so I figured I would add them all. I hope there isn't any harm in doing that. Thanks.
  15. Thanks exile360. I just found all the Malwarebytes .exe so I figured I would add them all. I hope there isn't any harm in doing that. Thanks.
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