JoelS

Thanks, Porthos.

mbst-grab-results.zip OK, here's the results.

I am getting messages like the following. Nothing shows up in quarantine. Over a dozen messages occur within a couple of minutes. They have happened on most but not all days. A full scan shows nothing amiss. Suggestions?

OK. KpRm deleted an old version of Farbar and a text file that I am pretty sure was completely innocuous, and did the rest of the socially beneficial stuff it does. Since I run MBytes (including the browser guard), have good password hygiene, avoid likely places to pick up malware, block as much content as possible without breaking sites, download only the minimum, and update everything not less than once a week (PatchMyPC only found some old C++ to update), I think I can say that that avenue is covered. As I mentioned, Privacy has been working ever since running MB Support. If I have further problems, I'll try uninstall/deactivate/reinstall. I hate to still not know what went wrong.

Yes, I have a license. It comes up in about two months. After re-installation, it works. So a good first question is how did the licensing information become corrupted?

I've gone through the troubleshooting procedure and attach the relevant logs mbst-grab-results.zip

Yesterday, I got a bunch of Riskware, Generic Injector detections which I understand are false positives, so I removed them from quarantine. However, today, this popped up on the report: Malware.AI.1338826517, C:\WINDOWS\INSTALLER\1ED5E.MSI, Quarantined, 1000000, 0, 1.0.40732, 1B63E81907980D144FCCDF15, dds, 01254988, 1CDE2A414CB4C7457788153E5EE4836E, EBAF35D74AD6CEB3C44CBEA81C207C9A7BB123E6D641E09678D12C9DE2770DC4 I have it in quarantine. Is it a real detection?

I had blue screen crashes starting three months ago, right after the Creators update of Windows. Forum assistance made all sorts of recommendations, most of which I tried and which did not work. I took it into the shop and paid a fair piece of change to diagnose. As their first step, they uninstalled MBytes and never saw a repetition of the problem. On returning it home, I re-installed MB. Within a day I had a black screen crash (computer becomes unresponsive). On re-starting, Malwarebytes failed to boot properly (several times) and finally locked up. It kept complaining about not being able to verify licensing. I uninstalled and re-installed. A likely place to start would be for MB to check its licensing function. If the software attempts to verify that it is the licensed rather than the free edition, and the license computer says bollocks,it wouldn't be surprising if that caused an internal conflict causing real-time protection to shut off or maybe worse. MB needs to take this problem seriously. It's obviously affecting a lot of users and it's causing problems of the kind that can seriously damage computers.

Assorted BSODs: 10/20: Kernel Security Check Failure 12/12 Clock Watchdog Timeout 12/15 System Service Exception 12/15 Critical Structure Corruption 12/19 Clock Watchdog Timeout PerfmonRpt-12-15-17.7z SysnativeFileCollectionApp.zip

When trying to follow the link in the thread, I get the reply Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista Sorry, there is a problem The page you requested does not exist Error code: 2S100/6 Could you please update the link? Thank you!

I followed your instructions and successfully ran PerfMon and Sysnative. When I got to the link for posting results from these, I get a message that the page does not exist. What PerfMon said was that a service had stopped ungracefully, resulting in a third of events not being logged in the event log.

Ron, I have been very hesitant to rely on just Defender. So--forgive me-- I haven't done as suggested, hoping that somehow I could solve the problem in another way. I also did not have blue screen crashes from Dec. 7th until Dec. 13th. So, even if I had turned off everything except Defender, we would have gotten a false sense that the problem had been solved. Last night I had a BSOD listing Clock_watchdog Timeout as the cause. Following instructions on the WIndows Forum, I ran Driver Verifier. This turned up as a Driver Verifier Error MBAM Chameleon.sys. Could this be the problem? MBAM updates every day, so it should be current (it's 3.3.1). If we really can't resolve this otherwise, I'll wrap up my work for the year, and try running with just Defender. But if I have to do this, I really will have to be looking at alternatives for system protection.

This does not seem very safe. But I will see what I can do.

Ron, I tried the Components Update on Computer #1. I had two blue screen crashes thereafter. After the second, Malwarebytes and my antivirus suite did not come up. I had to restart again. Could this represent a conflict? I have Malwarebytes on a brief delay, since I have had some problems there before. I have not yet observed another crash of MBytes after startup, however. I scanned again using Sophos. This time, aside from tracking cookies, the only thing it came up with as suspicious was Farbar (FRST64.exe). Just to be thorough, I ran AdwCleaner. Nothing. Anything further from looking at the logs from Computer #2?

Farbar logs for computer#2. Addition.txt FRST.txt

AdwCleaner log from second computer attached AdwCleaner[C0].txt

MBytes log from second computer (also suffering unexplained stoppages of Web Protection) attached. MBytes report#2-11-30-17.txt

Finally, I should note that the same problem (Malwarebytes crashing) has now occurred on a second computer. When I am able, I will go through this sequence with that computer. Perhaps we will find something there.

I have not previously done the Farbar, so thanks for this. Here are the requested files. Addition.txt FRST.txt

Also, as mentioned above, I had run AdwCleaner. Nothing was found. But I repeated it. This is attached. AdwCleaner[C0].txt

Please don't dismiss this as traces of an old piece of malware. There is a real problem with MalwareBytes crashing. The version is current and the machine is scanned daily, and the settings should detect PUPs. The most recent report is attached. MalwareBytes Report-11-30-17.txt

For about a month, I have been getting messages that Malwarebytes web protection is turned off. When I try to turn it on, it will not turn on. The computer has to be restarted. I have also been getting Blue Screens of Death. I have scanned the computer with Malwarebytes, AdwCleaner, Kaspersky, Windows Defender, and Sophos. Of these, only Sophos detected anything at all; a PUP called Softonic. First, Malwarebytes is, according to Malwarebytes, supposed to detect Softonic. So it's really disturbing to find that it isn't. Second, any suggestions as to what to do? Thanks.

So Malwarebytes now wants to charge for Android. Fair enough. First electronic nightmare: Learning of this change arrives in discovering the icon has changed and the app is asking me for permissions to upgrade to Premium. Sure, it's probably ok, but how do I know this isn't a clever piece of malware? Someday, a hacker will figure out this would be a really good way to phish for information. Second electronic nightmare: Having established that this is legitimate software, I decide to go Premium. But the Play Store declines to accept the cell provider as a payment system. Why? Who knows. Third electronic nightmare: Entering credit card information into a phone. Then the credit card gets repeatedly declined. Why? Who knows? It's correct. Finally, for no obvious reason, it gets accepted. But now the Gmail password has to be provided. Fourth electronic nightmare: entering a strong password on a phone keyboard. A man could go blind. The password gets rejected repeatedly. Surrendering, it graciously allows me to claim that I forgot my password (I didn't). As soon as I enter the same password I have entered three times as the "last known password," the gates to the Google Kingdom swing open and payment is accepted. Fifth electronic nightmare: So... where is the license key? Where is the receipt? Can an advanced society actually be running on security this low? Sixth electronic nightmare: The new screen asks for elevated permissions that would allow Malwarebytes to suddenly erase the phone and otherwise take drastic actions. Why is it needed? No explanations are provided. Bruised and battered, the customer experience is complete. Why not just allow for purchase of a license key from MB in the usual fashion? Why subject users to this sort of idiocy?

On turning on MB 3.06, everything is fine for a while--all components verified to be functioning, and then it crashes. The Web Protection is turned off and will not turn on. I try to turn it on repeatedly with no result. On re-booting, protection is restored... for a while. Suggestions?

Thanks, GeoNez.