JoelS
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Thanks, Porthos.
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mbst-grab-results.zip OK, here's the results.
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JoelS started following VPN Fails to Connect and Exploit.PayloadProcessBlcok
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I am getting messages like the following. Nothing shows up in quarantine. Over a dozen messages occur within a couple of minutes. They have happened on most but not all days. A full scan shows nothing amiss. Suggestions?
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OK. KpRm deleted an old version of Farbar and a text file that I am pretty sure was completely innocuous, and did the rest of the socially beneficial stuff it does. Since I run MBytes (including the browser guard), have good password hygiene, avoid likely places to pick up malware, block as much content as possible without breaking sites, download only the minimum, and update everything not less than once a week (PatchMyPC only found some old C++ to update), I think I can say that that avenue is covered. As I mentioned, Privacy has been working ever since running MB Support. If I have further problems, I'll try uninstall/deactivate/reinstall. I hate to still not know what went wrong.
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Yes, I have a license. It comes up in about two months. After re-installation, it works. So a good first question is how did the licensing information become corrupted?
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I've gone through the troubleshooting procedure and attach the relevant logs mbst-grab-results.zip
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Yesterday, I got a bunch of Riskware, Generic Injector detections which I understand are false positives, so I removed them from quarantine. However, today, this popped up on the report: Malware.AI.1338826517, C:\WINDOWS\INSTALLER\1ED5E.MSI, Quarantined, 1000000, 0, 1.0.40732, 1B63E81907980D144FCCDF15, dds, 01254988, 1CDE2A414CB4C7457788153E5EE4836E, EBAF35D74AD6CEB3C44CBEA81C207C9A7BB123E6D641E09678D12C9DE2770DC4 I have it in quarantine. Is it a real detection?
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Web Protection Will not stay on
JoelS replied to PaulJ's topic in Malwarebytes for Windows Support Forum
I had blue screen crashes starting three months ago, right after the Creators update of Windows. Forum assistance made all sorts of recommendations, most of which I tried and which did not work. I took it into the shop and paid a fair piece of change to diagnose. As their first step, they uninstalled MBytes and never saw a repetition of the problem. On returning it home, I re-installed MB. Within a day I had a black screen crash (computer becomes unresponsive). On re-starting, Malwarebytes failed to boot properly (several times) and finally locked up. It kept complaining about not being able to verify licensing. I uninstalled and re-installed. A likely place to start would be for MB to check its licensing function. If the software attempts to verify that it is the licensed rather than the free edition, and the license computer says bollocks,it wouldn't be surprising if that caused an internal conflict causing real-time protection to shut off or maybe worse. MB needs to take this problem seriously. It's obviously affecting a lot of users and it's causing problems of the kind that can seriously damage computers. -
Assorted BSODs: 10/20: Kernel Security Check Failure 12/12 Clock Watchdog Timeout 12/15 System Service Exception 12/15 Critical Structure Corruption 12/19 Clock Watchdog Timeout PerfmonRpt-12-15-17.7z SysnativeFileCollectionApp.zip
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I followed your instructions and successfully ran PerfMon and Sysnative. When I got to the link for posting results from these, I get a message that the page does not exist. What PerfMon said was that a service had stopped ungracefully, resulting in a third of events not being logged in the event log.
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- bsod
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Ron, I have been very hesitant to rely on just Defender. So--forgive me-- I haven't done as suggested, hoping that somehow I could solve the problem in another way. I also did not have blue screen crashes from Dec. 7th until Dec. 13th. So, even if I had turned off everything except Defender, we would have gotten a false sense that the problem had been solved. Last night I had a BSOD listing Clock_watchdog Timeout as the cause. Following instructions on the WIndows Forum, I ran Driver Verifier. This turned up as a Driver Verifier Error MBAM Chameleon.sys. Could this be the problem? MBAM updates every day, so it should be current (it's 3.3.1). If we really can't resolve this otherwise, I'll wrap up my work for the year, and try running with just Defender. But if I have to do this, I really will have to be looking at alternatives for system protection.
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This does not seem very safe. But I will see what I can do.
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Ron, I tried the Components Update on Computer #1. I had two blue screen crashes thereafter. After the second, Malwarebytes and my antivirus suite did not come up. I had to restart again. Could this represent a conflict? I have Malwarebytes on a brief delay, since I have had some problems there before. I have not yet observed another crash of MBytes after startup, however. I scanned again using Sophos. This time, aside from tracking cookies, the only thing it came up with as suspicious was Farbar (FRST64.exe). Just to be thorough, I ran AdwCleaner. Nothing. Anything further from looking at the logs from Computer #2?
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Farbar logs for computer#2. Addition.txt FRST.txt
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- bsod
- blue screen of death
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