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tealacomer

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  1. Hi there - we are having an issue with our domain being blocked and would like for you to please take a look. We feel confident that it is a mistake but would like for you to take a look and get back to us. Could you please check searchencrypt.com and get back to us? IP's: 54.225.137.34 23.21.238.99 We greatly appreciate your assistance in advance. Thanks a bunch. Best, Teala
  2. sorry to bother you again... could you let me know how the support team will contact me? thanks again for your assistance.
  3. Thank you. It's not an actual block but suggesting to the user that they should delete the extension. See attached pic.
  4. Thanks! Sorry about the delay. I appreciate your patience. See attached. Scan Log.txt
  5. Hi guys - we scanned our computer with Malwarebytes and found that it is flagging one of our sites and suggesting that we remove the FF extension. The user has searched for and downloaded this extension for their use. Can you please take a look and let us know what is causing this? Any assistance will be appreciated. Thanks so much. Best, Teala
  6. Hi - so sorry! I thought that I supplied the correct log. My team sent it to me and I didn't notice that it didn't have the detection. Please let me know if this is correct. Malwarebytes Results Log.txt
  7. Wow! Thanks for the quick response. Can you please explain in a little more detail why this is considered a PUP? The user isn't accidentally downloading the software and there isn't any other software bundled with us. Is there something that we can do to remove this detection? Any additional assistance would be greatly appreciated.
  8. Hey guys - our site is being blocked by Malwarebytes Pro and we believe this to be a false positive. Could you please review and let us know what is causing this or remove the block if you find this to be a FP? Thanks so much. Best, Teala
  9. Hi guys - we are getting flagged on http://yourspeedtestnow.com/SpeedTest We believe this to be a false positive. The exe/installer are receiving the flag. Could you please took into this and let us know how we can resolve this? I've attached the scan results. Thank you so much, Teala Comer Malwarebytes Scan Results.txt
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