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Confuzzled

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  1. Thanks Paul, I'll keep an eye open for a cheap phone. Things have quieted down in the past month. I only got the 1 call on January 17 from the same guy who tried to get into my bank account. He was nice enough to identify himself!! I guess they got tired of me reporting them and their phone numbers because the number was hidden for that call. I was able to get info about calls to and from my phone through my service provider and for that call, the guy changed his number to appear as mine. Therefore the official phone record looks like I used my phone to dial my phone to have a conversation with myself. I still haven't figured out why they used Yahoo's number back in Oct. and Nov. Yahoo verification calls don't come in if one is not using their email, and they are not from live people. Thanks for your help.
  2. Confuzzled

    Looking for advice for security from hackers

    Hi Paul, I did better than that. They called for 3 days trying to get me to log into my bank account. That gave me time to check out what they were telling me. During the actual scam attempt, I had them on the phone and computer for 4 consecutive hours as they transferred my call to the UK and back. They tried to do something very fast at one point but I shut the computer off and they got nothing. All my data was on disconnected external drives before I even picked up the phone. They were incredulous when they called back. The next day when they called yet again, they knew they had nothing and sounded very tired and sad. It was mostly entertainment for me. No real damage was done. It's hard to believe they still call and think I changed my mind and will now let them into my bank account. This was my first experience, yet I saw many flaws in their methods, the guy seemed like an amateur.
  3. Confuzzled

    Looking for advice for security from hackers

    I agree with you Dave. I now check the number on my phone before answering or just let it ring. If it's someone checking to see if it is a working number they get no reply. If it is from a friend, they'll leave a message. Unfortunately I can't make the phone look totally unused because when I don't answer, the service still offers to take a message. The problem with simply changing the number is that I've had this number a long time and if I change it, I can't update all records. Fortunately the number of calls has lessened. They tend to come early in the month, sometimes in rapid succession as if being dialed by a computer. Maybe not answering is working.
  4. Thanks Dave, #2. I haven't gotten any indication from any software that there was a keylogger installed. It was just a suspicion from something I read. #3. I have never given anyone any info allowing them to access my email. Besides, I change the long passwords more regularly and use multiple verification security. I guess the fact that they are still calling could mean they still don't have whatever they are looking for. #6. I only type my phone number online where required for certain forms, purchases, etc. or to give it to a friend or relative. If I change it, I'll be giving it to a lot of people as happened many years ago. #7. I really liked finding local repair techs willing to make house calls for no extra charge. The work gets done faster and I can see everything being done. Unlike Best Buy which has a turn around time of 2 weeks and I can't watch or the remote techs from HP who change things to how "they" want them and will absolutely refuse to put them back the way "I" want them. Everyone does things differently so if I call back and tell a new tech to undo something, they have no idea what it was originally so they can't. In the past it has taken up to 3 months for most unwanted changes to be reset by the very techs who messed them up in the first place, if they could do it at all, and most couldn't. The HP techs messed things up so much I can't tell if things are right or wrong, only that they are not what they used to be. And constant little changes popping up now and then don't help.
  5. Confuzzled

    Looking for advice for security from hackers

    Thanks Paul, I am considering changing my number. I've already changed many other things. The most confusing was getting email double verification codes from the same number these guys have been calling me from since early October. That's a separate question.
  6. Thank you. I actually thought of the possibility you both mention, that they want me to think the verification code came from Yahoo. I even removed a sentence about this from my post because of one flaw I didn't think they could overcome and that is that the verification codes worked. How can they get into Yahoo's system and send me a valid verification code? Or could they be setting up my computer to accept whatever code they send? If it didn't work and I had trouble logging in I would suspect the number spoofing. I was called again yesterday and they are now hiding their numbers completely, probably because I've reported every number from them to the feds. However, I can still get info about the nameless, numberless person calling through more legal channels, and I am formulating a legal request for info at this time. If necessary, I can also subpoena the info. It is looking like I may have to change my number. I have noticed that some of my new security software from IBM does not seem to work any more. It is supposed to watch password use. I need to talk to them. 1. I assume they can do the same thing with text messages as with the voice calls? 2. I tried running a keylogger detection program once but it messed things up a little and I couldn't understand the output. How does one find and remove a keylogger? I have changed ALL my passwords to every site I have ever visited over the last 8 years to random strings of digits around 30 characters long, or as long as allowed. Logging into my computer is also a very long string. 3. If they are sending me the verification code so I, and they, can get into my email, does this mean they aren't troubled by my very long password, or does that still slow them down? 4. Now and then Malwarebytes anti-exploit stops working and I have to reinstall it. 5. Ever since I had to reformat my computer on 10-6-16, the computer has been different. HP refused to get me back to the version of Windows 7 I had to begin with. Little by little, the computer seems to be doing things differently than it used to. I don't know if it's due to something being wrong or is it simply because of several new security programs being used now. For example it takes longer to shut down. Yesterday chkdsk got stuck trying to fix a problem on C drive so after an hour I shut it off manually with no problem. Also, my screen flashes black briefly a couple times before the desktop goes away every time I shut down. That's a new development. 6. Assuming I change my phone number, even if I bought a new computer, do I have to worry about existing online accounts? Can these guys still get into them if the accounts have new passwords, proper verification codes, no key logger on the new computer, etc? 7. I know some local repair techs and I think I should have one come in and check the computer thoroughly. I will not let them do it by remote control or by dropping it off with them so I can keep an eye on what they do. Thank you for your input.
  7. This is so strange! Yahoo verification codes coming from SAME number as a known scammer calling me for 3 months!! On 10-5-16 I began to get calls from scammers saying they were working for tech support at a company called TechLiveConnect.com, which was just changed to PremiumTechSupport.com and I had a refund coming. I called the company I had done business with for info at 877-958-7560, but was transferred to the scammers IN MID CALL. Later, I got 4 calls from 408-610-4900, some seconds apart, from different live techs wanting to work on my computer all supposedly from Avangate (the parent company to PremiumTechSupport and TechLiveConnect) but they were all telling me to call them back at the number I called in the first place which started the scam: 877-958-7560 (PremiumTechSupport.com & TechLiveConnect.com.) I've gotten 15 calls from 408-610-4900 between 10-5-16 and 12- 15-16 when they may have changed numbers. Now the really strange part. On 12-31-16, and again on 1-12-17, I was logging into my email and had to get a verification code from Yahoo so I had Yahoo call my phone. The verification code came from 408-610-4900, the EXACT SAME NUMBER THE SCAMMERS HAD USED for the past 3 months. That's quite a coincidence!!! The 4 calls mentioned above could not have come from Yahoo because my computer was turned off. I was not using my email. It was not a recorded voice reading numbers, those were real people wanting me to log into my bank account. When I looked up the number months ago, it was registered to a known spammer, not Yahoo. I would like to hear from Yahoo what the actual number is which the verification code call is supposed to come from but there is nobody to talk to there. Does anyone remember what number Yahoo's verification calls came from before 12-15-16? Had Yahoo also just changed this number and just happened to get assigned the scammer's old number? Any guesses as to what's happening??? Thank you.
  8. Hello, I'm relatively new here. I recently reported some info about a tech support scam in which the scammers were trying to get into my bank account. It's been a couple months since it happened and I've gotten 21 calls from several different people and phone numbers, all trying the same scam. As if I would change my mind and give them access. I've increased my security but I still have concerns. The scammers got nothing from me, and I lost nothing, so for one they might be trying something more devious to get back at me for wasting 3 days of their time. When they call they like to stress that they know my name and address, no doubt from records taken from a company I did business with. I don't think they have any other info. They might have had credit card info, but those accounts have been closed. I think if they had that info they would have used it and they didn't. For every site I log into I use a unique ID and password. On top of that, my passwords are much tougher now . I've had no email account problems either. My C drive is 95% empty. All my data is on external drives which I disconnected before I began talking to the company I did business with in the spring because I was suspicious from the start. I wasn't afraid of losing anything at any time. I only let the scammers do so much, then when I was sure they had lied about work that was done back in the spring, I shut the computer off. That sure surprised them. Even if they download Windows folders from my C drive, there was nothing there for them to find. They sounded sadder and sadder the next day when they actually tried several more times to talk me into logging into my bank account. I have several questions: 1. Even though they have no access to my computer, could they be monitoring my online activity somehow? Watching for my IP address maybe? 2. If I had a different IP address, would that make me more invisible to them? They wouldn't know what to look for, right? 3. Are there still ways for them to hack into my system secretly? Except for the IP address, it looks like a different computer. 4. Can they hack my phone somehow? It's not a smart phone. It only cost me $10 so it's pretty dumb. 5. Even when I couldn't use the computer, I could still get online using my TV which is connected to the net. Can they hack that or even detect that I have it? I've had the feeling they're watching for another chance. Yesterday I looked at phone numbers recorded on my phone and looked up numbers I didn't recognize. I found that I'd gotten many calls from them. Several numbers are listed as belonging to known scammers. I guess my cheap phone didn't ring or alert me in any way. I think they are good at manipulating the phones because when I called the company I'd done business with, I later found out it had no record of my 15 minute call. Later, I was on the phone for 4 hrs with the scammer and my phone did not record that. I might think I'm just being paranoid if it wasn't for all the calls I found that I'd missed. Maybe I'm on a circulating list of targets which could explain why I'm getting calls from different people with different phone numbers. But not 'all' the phone numbers or people are different. One guy has called me 9 times. I answered once but he just hung up when I didn't cooperate. His multiple calls are all only 17-18 seconds long. Can he do something to the phone in that time, and how? Maybe he's trying to annoy me by hanging up before I can answer? Except the joke is on him because my phone isn't ringing. I've reported the incident to several authorities and online scam tracking sites. Nevertheless, I'd like to hear some opinions from people here who are more familiar with this stuff. Thank you.
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