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dcollins

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Everything posted by dcollins

  1. When you remove a file from quarantine, it is not automatically whitelisted. You will either need to exclude the file manually, or wait until the file is detected again, and then choose to ignore the file which will add it to your exclusion list
  2. The Malwarebytes license server is being blocked in your hosts file, you will need to remove the following entry to allow the product to work properly. Hosts: 127.0.0.1 keystone.mwbsys.com
  3. Do you have an account on https://my.malwarebytes.com? If so, you should be able deactivate your key from unused products so you can re-activate them. If you don't have an account there, you will want to reach out to our support teams. You can use the Support Tool to help you create a ticket or use the form at https://support.malwarebytes.com
  4. This was a false positive, we just released an update to resolve this issue. Please see the following thread for more information:
  5. Yep, the latest version is available now. If you have Malwarebytes installed already, you can go to Settings -> Install Application updates to make sure you have the latest version. Note that this won't update won't apply to XP or Vista though
  6. This is a false positive. We are pushing out an update now to resolve this. You can follow along in the following thread for more updates:
  7. This is a false positive that we are pushing out an update for now. Please see the following thread for any more updates:
  8. This is a false positive. We are in the process of pushing out an update now. Please watch the following thread for more updates:
  9. Not quite. Please open the Support Tool and then click Advanced -> Gather Logs. This will create a zip file on your desktop. Then upload that zip file.
  10. As answered, any legal queries should be sent to legal@malwarebytes.com. Locking this thread as that's the best answer.
  11. If you open the Malwarebytes Extension, there's an option to disable ad-blocking. Although personal preference, I tend to just leave websites that require me to disable my ad-blocker
  12. We would need logs from 3.6. You don't need to manually run FRST, just let the Support Tool run what it can, if FRST fails, we can worry about that once we get a set of logs.
  13. These are all expected messages that show up when Malwarebytes is doing its job properly, nothing to be concerned about
  14. Looks like something added our license server to your hosts file and that's causing the block. You'll need to remove the following entry: 0.0.0.0 keystone.mwbsys.com
  15. It looks like the majority of mb-clean worked, that tool wasn't written for x64 XP either but I was hoping it might help out. I would recommend rebooting and attempting to install 3.5.1 again (https://downloads.malwarebytes.com/file/mb3_legacy)
  16. Sorry to hear that. If you do end up wanting to troubleshoot, feel free to reply with the logs and we can get things figured out for you.
  17. Thanks for the report. We were only blocking the CBS News URL shortener, not their main site. I've now whitelisted the URL shortener (cbsn.ws), and it should update within a few hours
  18. Can you open the Chrome developer console (Settings -> More Tools -> Developer Tools) before you login. Then login. Once the suspicious activity warning happens, go back to the console and take a screenshot. As for why you get that message about "Get Malwarebytes premium", the extension isn't able to query if you have Malwarebytes installed or not so we have that message.
  19. Can you grab the logs mentioned by the bot above please? The logs you provided are from our outdated log collection tool and is missing a lot of the stuff that has been added to Malwarebytes.
  20. Thanks for the lengthy feedback. The good news is that in our latest version, if a scan is running, it will actually keep the computer awake and not let it sleep mid-scan. We are still looking at options for waking up the computer to force a scan if one is scheduled while it's sleeping.
  21. I don't see the block you're seeing, do you only see this after you login?
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