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dcollins

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Everything posted by dcollins

  1. I merged the topics to keep discussion in one place as well. We will update this thread as we get more information.
  2. This is done as part of our user experiencing testing. There are slight differences with the two installers, but the underlying product is the same.
  3. You can see our response to this test, where we explain why we did the test and our thoughts around the testing methodology here: https://blog.malwarebytes.com/malwarebytes-news/2018/11/malwarebytes-decided-participate-av-testing
  4. Hey there @rubberswip. You can see our response to this test, where we explain why we did the test and our thoughts around the testing methodology here: https://blog.malwarebytes.com/malwarebytes-news/2018/11/malwarebytes-decided-participate-av-testing
  5. I checked your logs and didn't see anything jump out, so a memory dump will be our next step.
  6. We haven't seen any reports of BSOD's recently. If it happens again, getting a copy of the memory dumps would be extremely helpful.
  7. I don't have an iOS device but last I checked, you can't install extensions on Google Chrome for iOS and I know you can't do it for Android. It's not a limitation of extensions, it's a limitation of the platform. However the extension is definitely available on Chrome for macOS, I'm running it right now.
  8. @Firefox is correct in that you will need to install Malwarebytes both in Parallels and in your native OSX environment to keep them both protected, note that each one will require a different license. However do have an iOS version of Malwarebytes available as well: https://www.malwarebytes.com/ios/
  9. The "Previously Detected Exploits" section is only for exploits, not for PUP's, PUM's or other types of threats. Only exploits. To troubleshoot why these items are automatically getting flagged, we'll need logs. Can you provide the logs mentioned in the thread below please.
  10. This is a known issue, and it had to do with the fact that you disabled Malwarebytes from running. During uninstall Malwarebytes tries to do some stuff, and if it can't, causes this error. This should be fixed in an upcoming release.
  11. Can you please perform the steps below to gather a set of logs that should help us understand what's going on? Start a scan Wait for it to slow down Once it slows down, pause the scan Resume the scan and verify the number of files jumps Download and run the Malwarebytes Support Tool Do not click Repair Click on Advanced on the left side Click Gather Logs This will take a bit, but should put a zip file on your desktop named mbst-grab-results.zip Please upload this zip file in your response
  12. If you click the Gather Logs button as outlined in the post above, it creates a zip file on your desktop. You can open this zip file and see all the contents inside to see what information is there. If you're worried about posting the data publicly, you can also send it to me directly if you'd like by clicking on my name and choosing Message. If the legacy installer is saying not compatible, then the logs are the next step to determining what's going on.
  13. You'll want to reach out to our support team through https://support.malwarebytes.com for any licensing issues.
  14. Please provide the logs mentioned above. The log you provided is from a legacy tool
  15. Please provide the logs mentioned above , this will allow us to figure out what's going on. If you'd just like to download the latest version, you can get it from https://downloads.malwarebytes.com/file/mb3_legacy and then install this over top of your existing installation.
  16. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: One of our experts will be able to assist you shortly.
  17. Can you provide the logs mentioned above in the first reply?
  18. If you need a student license key without having a .edu address, the best thing to do is reach out to our support teams through https://support.malwarebytes.com and they can work with you.
  19. This looks to be an error related to having an older version of the product installed. Please open Malwarebytes and go to Settings -> Application and click Install Application Updates. This should get you on the latest version, which has a fix for this.
  20. Can you please provide the log mentioned in the first reply? Thanks
  21. If that doesn't help, please do the following: Download and extract Procdump.zip Start a scan that causes Malwarebytes to hang Once the scan is hung, right click on 5 - mbamservice_memory.bat in the extracted folder from step 1 Choose Run as Administrator This will popup a black screen that should go away in a bit Once the screen goes away, you should have a new .dmp file in the same folder from step 1 Right click the .dmp file and choose Send to -> Compressed (Zipped) Folder This will create a new .zip file in that same folder Goto wetransfer.com and upload the zip file Click the three dots at the bottom of the webpage to change the email to a download link Paste the download link in your reply This should give us a better idea of why the scan is hanging.
  22. To answer your original question about why excluded sites are checked every two minutes, it's because you excluded by domain name. if you're unfamiliar with how domain names work, the very short explanation is that when you type in 1337x.to into your web browser, your computer converts that to an IP address, and that's how your browser actually talks to the website. However, that IP address can change over time. So when you first try to visit the site, the IP address could be 104.31.16.3. But the next time you try to go to the site, the IP address could be 104.31.17.5. Because you excluded 1337x.to in Malwarebytes, we check to see what the latest IP address of the website is to make sure that's not also blocked, and if it is, we allow traffic to it. Because Malwarebytes could potentially block both 1337x.to and 104.31.16.3 separately, it would be confusing for users if they excluded 1337x.to and then still got blocked when trying to access the webpage the next time because we also blocked the IP address. Hopefully that helps clear up your original question, and it looks like the rest of your questions were answered already as well.
  23. Thanks for the feedback. This is actually an idea we've been thinking about internally, but we have some improvements to make to the product before it's ready to be used in that fashion.
  24. Do you have the websites or the emails that you received so we can look into what happened?
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