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dcollins

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Everything posted by dcollins

  1. @conehead after some more testing of removing ARW and re-installing it, I'm no longer seeing this issue. Can you confirm if you're still seeing it? Thanks!
  2. @conehead sorry for the delay over the holiday weekend, however it looks like Microsoft pulled KB3197868 and then re-issued it. Can you try removing the update and re-instaling it to see if this solves your problem? *EDIT* Nevermind, still seeing the issue on my test machine as well. We'll keep researching on our end
  3. Bummer, of course it won't be that easy! The good news is that I'm replicating this issue right now, so I'll keep digging in to find out what's going on and report back
  4. Good evening @conehead, while we haven't received any other reports of the issue you linked also impacting Anti-Ransomware, it definitely has some similar symptoms. As such, can you add the following process exclusion to Microsoft Security Essentials on your system please. To do so, follow the steps below. Open Microsoft Security Essentials Go to Setting sand click Excluded processes Click Browse and navigate to C:\Program Files\Malwarebytes\Anti-Ransomware\MB3Service.exe Click Add and then save changes Restart the computer and then restart once more to confirm if the issue is fixed
  5. Using a .reg file should work in safe mode, but you need to make sure that you take ownership of those registry keys and give yourself write access before doing so. Be sure to reset ownership and permissions back to defaults when you're done to reduce security concerns.
  6. Thanks @Liquid55, I'm going to do some more research and see what I can come up with.
  7. Thanks for the log, I'm looking into it now. Out of curiosity, I see some VPN software on there, do you need to be connected to the VPN for our exchange account to get email?
  8. Good afternoon @Liquid55! Let's see if we can figure out what's going on here. As @AdvancedSetup mentioned, we've seen some reports of this and it's been troublesome to track down, so hopefully you won't mind providing some more log files for us to look into. For starters, let's get some more information from your device. Please download MiniToolBox save it to your desktop and run it. Checkmark the following check-boxes: List content of Hosts List IP configuration List Winsock Entries List Installed Programs List Devices Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
  9. Hi Crimius! I can definitely see how that can be frustrating. The good news is that you can currently change the length of time before the timeout happens. Right now you have to edit a configuration file, but this will be configurable in the UI in the 1.8 release! I'd highly recommend backing up the configuration file listed below in case of any issues. The config file you need to edit is SC.Server.WindowsService.exe.config which can be found in the Malwarebytes Management Server install folder (the default is C:\Program Files (x86)\Malwarebytes Management Server). You're looking for the line below. The timeout is done in seconds, so you can change that number to a maximum value of 99999. Once done, you'll need to restart the Malwarebytes Management Service and re-open the Management Console for the change to take effect. <add key="ConsoleSessionTimeoutInSeconds" value="3600" />
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