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kjd

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Everything posted by kjd

  1. Hi Kevin, thanks for your answer where I might have been a bit unclear about what I would like to know. First I wanted to know if there is malware on my computer. The software you told me to use didn't find anything suspicious which means "so far so good". :-) However, Com Surrogate still shows up a few times simultaneously in the task manager and I would like to know if that is nothing to worry about or if it is an indication of possible presence of malware? If I see Com Surrogate listed 3, 4 times the cooler makes a lot of noise. In short: could I still have malware on my laptop and if so, do you know another program that could find and eliminate it? You can imagine I'd be luckier if, based on the information I gave, you could guarantee that my laptop is virus free. Thanks for all your effort so far. Really appreciate. Kornelis Jan
  2. Hi Kevin, as a matter of fact I don't know. I sent you a log file of ESET lately. Perhaps you could see how the status is. The reason that I came here is a multiple activity of com surrogate in the task manager together with high speed of the fan. Being a complete "non-nerd" I did some research on the internet and read that the cause could be malware. But the information was a bit to complicated. Therefore I asked you for help. Meanwhile I know that com surrogate is used by other programs. But I can't figure out if it's okay that com surrogate shows up a few times simultaneously in the taskbar. Kornelis Jan
  3. Hi Kevin, it took a while but finally I could make the scan with ESET. The onlinescanner didn't find anything but didn't make a logfile. Then I installed the scanner through firefox which made the logfile you'll find in the attachment. Thanks in advance for your reply. Kornelis Jan log.txt
  4. Hi, a few times I reinstalled Windows 10 on my laptop. The reason; sudden high activity of the fan although no action by me on the laptop. Veryfying the Task Manager shows 4 times Com Surrogate. A few fresh installs ago ESET found a Rogue virus and deleted it. Unfortunately this multiple Com Surrogate listing comes back after every new install of Windows 10. I ran Malwarebytes Premium which didn't find anything. Then I ran Frst64 that came up with the following files (see attachment) I can't read (understand) being a "non-nerd". Can anybody tell me if I still have a rootkit virus? Thank you very much in advance. Kornelis Jan Addition.txt FRST.txt Shortcut.txt
  5. Hi pondus, thank you for your quick reply. Meanwhile I ran Malware Bytes Premium which didn't find any infections. As suggested I ran FRST which came up with three files. See attachment. I hope they tell you more than me. (nothing) Thank you so much in advance. Best wishes Addition.txt FRST.txt Shortcut.txt
  6. Hi, since yesterday I have a freshly installed Win 10 on my laptop. Meanwhile the 5th attempt to get rid of a possible rootkit virus. Yesterday I didn't see any Com Surrogate in the task manager. Meanwhile I see it 3 times. Based on experience with former fresh installations I expect the number rising. I have Bitdefender Total Security running and I ran various anti virus rootkit progs. In the past ESET found a Rogue Virus. Meanwhile I'm getting pretty desperate and don't know what to do anymore. Can anyone help? I'd be happy beyond any limit. Thank you so much in advance.
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