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barelyberlee

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  1. Thank you all very much, I finally have it up, waiting to see if I can do a scan tonight and see if it loads tomorrow. I really appreciate your help
  2. And I no longer have Malwarebytes on my computer. I have no idea where my key is at to install I hope you all do
  3. mbst-grab-results.zip Hope I did this correctly find it on my desktop and had to drag it in
  4. Try this again, I'm not getting the log info mbst, have 3 others but it won't allow me to upload them here
  5. I've had this issue before a long time ago and for the life of me can't remember what did to fix it. For the last several days every time I click on my Malwarebytes icon on my tool bar, go to my programs etc. it won't load. I have tried right clicking on it and launch and nothing. I can't get it to load at all. Please help
  6. Sorry for previous post, thought you asked me to do the command prompt again. The only thing I care about is my children's pictures. I have 3 hard drives that I need to get pictures/videos on a USB and been putting it off, this has shown me I need to do it ASAP. They're computer is on windows 10. I greatly appreciate you trying to help me, if it helps I'm on skype to show you their computer, can call. I REALLY appreciate the help
  7. F8 doesn't work, I was able to get into the command prompt via the file/picture attached and type in the what you said & now it is constantly restarting. Doesn't even allow me to the screen in the picture.
  8. Thank you so much for helping me. Said completed successfully, on both but keeps telling me, windows ran into an error and needs to restart go to windows.com/stopcode bad system config and restarts. If I didn't have so many of my children's pictures on it, I'd take a sledge hammer to it
  9. My children's computer is stuck in the perpetual hell of Windows automatic repair. I have tried everything I can find and nothing seems to work. I asked on Malwarebytes fb if they could help me and the suggested asking in here.
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