Nicole_C

Thanks for your help. I'm not super technically minded but I'll research how to go about doing some of that stuff.

Hi! Here is the information you asked for: JRT ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.7 (07.03.2016) Operating System: Windows 10 Home x64 Ran by Nicol (Administrator) on Wed 09/07/2016 at 20:16:36.48 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 1 Successfully deleted: C:\Users\Nicol\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmnlcjabgnpnenekpadlanbbkooimhnj (Folder) Registry: 1 Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{20A95DA8-D686-4C2C-A764-17ED0B377CB9} (Registry Key) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Wed 09/07/2016 at 20:22:34.53 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ AdwCleaner Results # AdwCleaner v6.010 - Logfile created 07/09/2016 at 20:27:55 # Updated on 12/08/2016 by ToolsLib # Database : 2016-09-07.2 [Server] # Operating System : Windows 10 Home (X64) # Username : Nicol - LAPTOP-GE19S0A4 # Running from : C:\Users\Nicol\Desktop\AdwCleaner.exe # Mode: Clean # Support : https://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLL ] ***** ***** [ WMI ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled Tasks ] ***** ***** [ Registry ] ***** [!] Data not deleted: HKU\S-1-5-21-1480757456-3423216108-4246743865-1002\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] [!] Data not deleted: HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] [-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION [WeatherBug.exe] ***** [ Web browsers ] ***** ************************* :: "Tracing" keys deleted :: Winsock settings cleared ************************* C:\AdwCleaner\AdwCleaner[C0].txt - [1106 Bytes] - [07/09/2016 20:27:55] C:\AdwCleaner\AdwCleaner[S0].txt - [1493 Bytes] - [07/09/2016 20:26:19] ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1252 Bytes] ########## Sophos Result Nothing was found. Farbar logs have been attached to this post FRST.txt Addition.txt

Hi, AdvancedSetup suggested I come here to discuss my logs found in this thread: Thanks!

Thanks for your help! Here are the logs... Addition.txt FRST.txt CheckResults.txt

BTW, before a moderator/support person tells me to uninstall MWB and reinstall from a link; I tried that the other day. It didn't work. I still must disable website protection in order to use Outlook.

For some reason, Outlook won't connect as long as Malwarebytes' Website Protection is enabled. Since I use Outlook for my work (I work from home), I have to disable that feature in order to receive and send any emails. I've found I can't even use Outlook online as long as Malwarebytes Website Protection is turned on. I've tried whitelisting Outlook but it does no good. This is a shame since I paid for the Premium service but I'm unable to use the website protection feature that I paid for. Is there a workaround or is someone looking into fixing this soon?