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Everything posted by exile360

  1. Yep, true. It's the same reason I don't and never have trusted 2-factor authentication, because people have their phones lost, stolen, hijacked or cloned all the time. All it does is make it that much more of a pain to login to something, especially for those of us who don't use smart phones since many 2FA apps require them (though some still use normal text messages with confirmation codes; though of course this leaves them susceptible to SMS hijacking attacks).
  2. Greetings, Thank you for reporting this. I will be sure to report it to the web team. In the meantime it would probably be best to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they should be able to assist you. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  3. Greetings, I am not certain for the reason for the block, however I did just check my large HOSTS file which pulls block lists from a large number of sources for blocking ads, trackers, PUPs and malware and I did find that domain listed there (my HOSTS file is not maintained by Malwarebytes). I did a web search for that domain and found this entry from Sophos among others. I did a search based on one of the detection names which led me to this MD5 hash: 2dd17c0358e954a7033f3c91d8537ecc and when I did a search on VirusTotal for that hash it came up with this result which shows a Malwarebytes PUP detection as PUP.Optional.BestToolBars. Obviously this may just be a question of misidentification or coincidence, however if Malwarebytes detects the software hosted on that site as PUP then I suspect they probably will not delist it from the browser extension's block lists. If it is the case that Malwarebytes does indeed detect your software as PUP and you wish to contest that decision then please refer to the information found in this post. Please keep in mind that I am not a member of the Malwarebytes Research team; I simply help out on the forums. I just thought it might help to provide you with this information in case you were unaware of it.
  4. I never did get Cortana disabled fully. I didn't resort to any tweaks or third party applications, however I did note that every time I tried to terminate it via Task Manager it wouldn't allow me to do so. I also notice that whenever I try to type/search from the Start menu that it doesn't appear to register my inputs and no text appears in the search box and I don't know if that is due to something I disabled or just a quirk with my particular system (an Acer Helios 300; not my primary system obviously since I use 7 as my main OS on my primary rig).
  5. All good points, however in my case I live alone and likely will for the remainder of my days on this Earth and no one has physical access to my system except me. That said, I don't use such a device to secure my passwords and probably wouldn't just because knowing me, I'd be very likely to lose it .
  6. It's ironic really. I used to be the type of user who was always anxious to test the latest and greatest from Microsoft and other vendors, and for a large part I still am. I loved Windows Vista and used it as my primary OS while it was still in early beta, however ever since Windows 8 Microsoft has taken things in a very different direction, rather than trying to push performance and fully utilize the capabilities of the latest hardware, they have stripped everything down to a flat, boring interface filled with advertisements, confusing user experiences, buried inconsistent features, settings and menus spread throughout a diverse range of areas in the OS and on top of all that, they've built so much telemetry/adware/spyware into their latest operating system that even when patched and with all privacy settings enabled, it still poses as great a risk to security and privacy as using Facebook and downloading pirated content via P2P applications (at least in my opinion) and with all of the options they offer to control so many aspects of the OS, there still remain tons of components and features that many users would find undesirable that they simply cannot turn off no matter what. It is basically the polar opposite of the design behind Windows 7 which is why that OS remains my preference. The day will certainly come that I am no longer able to get 7 to install on modern hardware, however when that day comes I am not confident at all that my first choice for an operating system will be Microsoft. I suspect I will be watching Linux development very closely in the years to come.
  7. Yep, agreed. They should at least label it as a 'preview' or 'beta' as they do the early access versions of each month's monthly rollup patches on Windows 7 so that there is a clear distinction between the different types of patches and their readiness (or not) for use in production environments. I suspect the fact that they aren't has something to do with them eliminating much of their QA for their software and wanting more of the public to participate in testing their early releases. There are plenty of non-technical users who check for updates manually simply to avoid unplanned usage of system resources by background scheduled/automatic updates so I think assuming that everyone who checks for updates manually is deliberately participating in any sort of early access/beta testing is a poor assumption on Microsoft's part.
  8. Perhaps they should create a section for reporting ads and trackers to be included in the block lists for the browser extensions similar to how we already have reporting areas for malware, PUPs and malicious websites?
  9. Greetings, It could be an issue with your license having trouble getting validated in the licensing system. Please contact Malwarebytes Support and they should be able to aid you in determining what the problem is. To do so, please fill out the form on the bottom of this page and they will work with you directly via email to get the issue resolved. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  10. It sounds like there is an issue with scanning on your system. The scheduler has a daily scheduled scan configured by default though you can delete that scheduled scan if you prefer to. The issue above from the original poster is about the hourly checks for updates and is a separate function entirely.
  11. I'd also add that the current 4.x beta build is far from feature complete with many of the standard functions and features missing so I would not recommend using it in any production environments and I'm sure this is a consideration when deciding whether to push out a beta build to current users who have the beta option enabled.
  12. Since there is no way for the Developers to have the final bits for Catalina, I wouldn't expect a fully supported/compatible version of Malwarebytes to be released until at least a little while after Catalina goes RTM. Obviously only the Devs/Product team know for sure, but that would be my guess based on past experience when dealing with non-final operating systems. Of course if there aren't any major changes in Catalina that impact Malwarebytes compatibility then it could be a different story and the existing build of Malwarebytes may work flawlessly, however I suspect that will not be the case given that Apple are likely to make changes under the hood and with regards to security (to make things more secure/patch vulnerabilities etc.) that will probably impact how security/anti-malware applications need to install and run on the new OS. So I guess it really all comes down to what has changed on Apple's end and how much effort is required on the part of Malwarebytes' Developers to adapt to those changes and without intimate knowledge of what those changes might be and how they might impact Malwarebytes, I really can't say one way or the other.
  13. By the way, once your account at My.Malwarebytes.com has been created you should be able to deactivate your license by following the instructions in this support article in the section that describes how to do so on the website. You will also find further details on how to manage your licenses/subscriptions in this support article.
  14. Greetings, I would highly recommend signing up for an account at My.Malwarebytes.com to manage your license/subscription. You will find instructions on how to do so in this support article. Once that is done you should be able to deactivate your previous installation from your dead system using the website so that you can then activate the product on your current system. If that fails to resolve the issue then please wait on Malwarebytes Support to respond to your support ticket on the helpdesk as linked above by Porthos and they should be able to get the problem corrected for you. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  15. exile360

    GUI bug

    Greetings, Malwarebytes has never remembered size/position unfortunately so it will always reset to its default layout each time it is opened. I don't know if the reason is due to a deliberate decision by the Developers or if it is due to the use of QT as the underlying codebase for the UI in Malwarebytes, but hopefully they will be able to add this capability in the future.
  16. I haven't heard anything yet, but I don't expect it to be too long as I'm sure the Developers are actively working on whatever issue(s) they had to pull the extension to address. I'm sure they'll post an update to the forums once it is made available again.
  17. Yep, right here and proud of it! I honestly feel far more secure continuing to use Windows 7 than Windows 10, but I'm not everybody.
  18. It may also help to install some kind of ad blocker or other malicious site filter for your web browser(s). In fact, if you use Google Chrome (or any other Chromium based browser such as SRWare Iron or Vivaldi) you can install the Malwarebytes Browser Guard; a free solution for blocking malicious sites, ads, trackers (for privacy) and a lot of other undesirable/malicious content on the web. You can learn more and download the extension on the Google Web Store here. They also have a version for Mozilla Firefox, however it is not available at the moment as it is being worked on by the Developers but should be available again soon. There are of course other options such as uBlock Origin (available here) or Adblock Plus which is available here for Safari. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  19. There are none that I am aware of, no. My guess is that this issue is occurring due to some conflict with the configuration specific to your endpoints as I have not seen this reported previously. It might be as simple as Malwarebytes having issues with the specific printer/driver in use or some other feature that might be specific to your environment, but hopefully we'll be able to determine what the cause is and get the Developers to roll out a fix or find some kind of temporary workaround to reduce the impact of the issue.
  20. It is Malwarebytes' official policy to never support any beta/pre-release operating systems just due to the fact that the OS code is not final and could be changed at any time rendering any modifications to Malwarebytes' software to make it compatible with the OS potentially moot so they wait until they get the final RTM of any OS before officially offering support for it in their software. Of course you can always try installing it on a beta/pre-release OS, however just be aware that you do so at your own risk (as with all beta testing).
  21. It's odd they don't label their updates better on 10. In Windows 7 every time they release a preview of the following month's update(s) they always label it as 'Preview of <name of update/KB number etc.>' and they are listed as 'Optional', separate from the recommended/important updates so that you know it is a 'Preview' of a planned future update and they are not checked/selected for installation by default so that the user must manually check the box to install them (I generally do and haven't had any issues so far, but doing things this way is better IMO for the sake of users who might not know the risks). I'm surprised they aren't doing it this way in Windows 10. It seems like a bit of a regression in my opinion, especially since, at least on Windows 7, updates for MSE/Windows Defender also come through Windows Update, so if a user wants to keep their default MS AV up to date they must use Windows Update to do so (though it will do so through automatic updates, some users, like me, prefer doing all updates manually so that I know when installations are happening and what is being installed in order to prevent interruptions of resource intensive activities and so that I can stay on top of any changes to my system; a useful thing to do in case any problems with the system do crop up so that I can see when an issue occurred, what the most recent changes to the system were at the time and so that I know in advance of an issue occurring what the most recent change/installation made to the system was, including any Windows Update(s) I might have installed).
  22. Unfortunately the only information on adding web exclusions in the business client software is for excluding IP addresses, not domains so I'm not sure if this will be helpful to you, but if you'd like to take a look you can find the information in this support article. Hopefully a member of the Malwarebytes staff will be able to assist you further. In the meantime, I was wondering if you are using the standalone client or if you are using the cloud managed product or on-premise managed product using a local server to run the Malwarebytes Management Console? If you are using one of the managed solutions there may be other options for excluding sites which is why I ask.
  23. I believe that the business version is still on 1.x, however the underlying engine/components, threat detection databases and drivers have all been updated to the same level as the consumer v3 product (if this is not accurate, I invite any member of the staff to please correct me).
  24. Greetings, I am not aware of any specific whitelists for improving MS Word printing performance, however it may help the Developers to try and narrow down the exact cause of the issue. If you have the time, please try installing each component of Malwarebytes individually to determine which specific module(s) is/are at fault. I would recommend starting with Anti-Ransomware and Anti-Exploit as they are the most likely culprits in my opinion based on my knowledge and experience, especially since a shielded MS Office application is involved. If you do perform the testing please post the results and I will submit your findings to the Developers for analysis. Thanks
  25. Greetings, You may also find the instructions in this topic to be of help (I saw you mentioned you already tried disabling sync; hopefully those instructions will keep it from coming back when sync is re-enabled). Additionally, it might be a good idea to perform a scan with ADWCleaner just to make sure no other components are being left behind which might be resurrecting the adware. Also, if you haven't done so already, I'd highly recommend performing a Malwarebytes scan with rootkit scanning enabled just to make sure there isn't any hidden malware reinstalling this adware as there have been many instances where PUP/adware vendors (including Yontoo as I recall) were found to be using Trojans and/or rootkits to try and keep their adware/PUPs persistent on affected endpoints, including re-downloading and reinstalling them if removed.
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