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exile360

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Everything posted by exile360

  1. Excellent, that's great news. Thank you for letting us know.
  2. Excellent, one of our malware removal gurus should respond to you soon to advise you on what to do next in the new topic you created. Just stick with them and they should be able to get your system fixed up and running right again
  3. The only official download link I know of is here unfortunately, and that's just for the web installer. I don't believe they've brought the offline installer back online for version 4 yet so that seems to be the only option at the moment (I believe there's also a larger installer around that includes databases, but I believe it too is just a web installer, just with more of the files included). As for changes, I believe most of that information, or at least a high level summary of it, can be found in this thread, though I seem to recall the installer also including an option to show a changelog (though as far as I can tell, it is nowhere to be found once the installation is completed unfortunately so I can't just pull it up to post it otherwise I would). There is also this entry from the Release History on the Malwarebytes Support site, but again, it's mostly a high-level summary.
  4. Greetings, It definitely sounds like the system may be infected or could be damaged due to an infection modifying the system or its settings. Please follow the instructions in this topic and then create a new topic in the malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats and hopefully they will be able to correct whatever the issue is causing this odd behavior in Windows. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  5. I'm glad that I could help. There is a way to mark the topic as solved but that's about it I think (and I believe only the forum moderators and administrators can mark threads as solved anyway) but no worries, and thank you for the kind words, they are appreciated. If you do need anything else in the future just let us know; we're always here to help out.
  6. Greetings, Since you already deactivated the key on the old system you should have no trouble activating it on your new system. Also, you should sign up for an account at My.Malwarebytes.com using the same email address you used when you originally purchased your key if possible (if you still have access to that original email address) so that you can more easily manage your licenses and devices in the future. Instructions on signing up can be found in this support article. Once that is done you should be able to manage your licenses and see where your key is activated as well as deactivate it all through the My.Malwarebytes.com website which is very useful in case you ever forget to deactivate it before moving it to a new system or if you have any other problems with the key. Instructions on managing your licenses can be found in this support article and details on deactivating your keys can be found in this support article. Also, if your key doesn't show up in your account once you have signed up, you should be able to add it to your account by following the instructions in this support article. If you have any problems getting your key activated please let us know, and if you still have trouble with it or if you have any problems signing up at My.Malwarebytes.com then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will be able to help you. Please let us know how it goes and if you have any problems and we will do our best to help you. Thanks
  7. Yes, the exclusions are the same. You can find the full list in this support article in case you require it for reference. As for the upgrade notifications, there should actually be notifications from the product itself installed on your system eventually when a new version has been released offering to download and install it, however there is an option in settings to disable checking for new program versions so if that setting is disabled then you wouldn't have received a notification (I believe version 4 is the first time they've sent out these emails, and I'm glad they did as several users like yourself have shown up with some pretty old versions of the software still running, so getting everyone up to date with the best protection is definitely a good thing).
  8. Yes, it's because those instructions assume that the user will be running Malwarebytes 3. It's different for much older versions like the 2.x build you had installed. It's actually a good thing that they sent out those email notifications because you aren't the first one to show up here running such an old build of Malwarebytes, and using outdated builds is actually really hurting your protection as they are constantly adding new detection and protection capabilities to the product, especially in major releases like version 3 and now version 4. That said, I will definitely mention this to Support and suggest that they add an FAQ item for this error message for users of older builds of Malwarebytes so that they know what to do in order to get the latest version installed on their PCs. Anyway, thank you for the feedback and if there is anything else we can help you with or any further questions we might answer for you please don't hesitate to let us know. Thanks
  9. You may ask all the questions you need to, we're here to help and glad to do so Yes, they moved the exclusions, it can now be found by clicking in the Detection History area of the main tab and selecting Allow List and from there it works pretty much identical to how it did in version 3 (but please let us know if you need any further clarifications or have any trouble locating it).
  10. Yes, that's correct. In fact, I only occasionally check for updates manually if ever. Usually I just let the software take care of itself. Malwarebytes has become a very 'seti-it-and-forget-it' type of application these days which has been one of the primary design goals and biggest requests from users (not to mention that I believe virtually all security applications should work this way as users want to use their systems for whatever they use them for, not interact with protection software all day). In fact, you could simply check for updates manually on a regular schedule as part of your system maintenance, like on Patch Tuesday when you install Windows Updates and Adobe Flash updates and Adobe Reader updates (which are generally released on the same day as Adobe has been following Microsoft's patching schedule for several years now, ever since Edge was released with Flash integrated into it).
  11. Yes, that's correct. Manual update checks override metering for program version releases. Automatic/scheduled updates and updates at the beginning of scans do not (and I'd argue they shouldn't check for new versions during scans since an install attempting to launch prior to a scan would prevent the scan from running).
  12. Greetings, Yes, that is the correct way to perform the upgrade. Simply uninstall your existing version then reboot and run the installer for v4 and enter your license key to activate it and it will provide all of the Premium features for the duration of your subscription (and of course you will have the opportunity to renew your license before it expires if you choose to at that time). I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  13. Yes, though for program version updates they are metered out by Malwarebytes' servers so you may not receive them immediately once they become available.
  14. Yes, they do which is why by default Malwarebytes checks for updates once every hour starting at system startup by default for the Premium version (and for the free version it doesn't matter since there is no real-time protection in the free version, only scanning meaning any time a free user goes to scan anything it checks for updates anyway).
  15. Just to address the scenario you describe regarding scanning your system manually; every time that a scan is initiated in Malwarebytes, either by the user or by the scheduler, Malwarebytes checks for updates at the start before proceeding with the scan. This means that there is no need to manually check for updates prior to scanning because Malwarebytes is going to update itself as soon as you launch the scan anyway. This was implemented in version 3 and continues to work this way in version 4 (this is why you always see 'Checking for updates' as the first phase of any scan).
  16. You might also find the information in this Malwarebytes Labs article as well as this Malwarebytes Labs article to be enlightening. I'm betting that if you check your browser settings for notifications that you'll find a site in your allowed list called traffsend.me and that once you remove it these 'alerts' should vanish.
  17. Hehe, true. It's funny that to this day IE still gets so much flack, when in fact more modern iterations of the browser (starting with v7 and continuing at least through version 11 that shipped with Windows 7) have actually been decent, modern browsers with no more major security vulnerabilities than any other mainstream browser (and in fact Chrome has more often been the target of malware/exploits over the past few years by far, likely due to its large install base) and I've found that it is actually faster on startup than both Chrome and Firefox and it appears to load content/websites just as fast as the other two, but I guess thanks to XP/IE6 lasting far too long the damage was done and all Microsoft could do is abandon IE and walk away, adopting a completely new platform, and one developed by a rival no less (albeit quite a popular one in fairness). It really is sad, and I'm going to miss IE, but even today I find myself not really using it any longer, thanks mostly to the fact that there aren't nearly as many plugins for it (ad blockers/security filters/privacy tools etc.) as there are for Chromium based browsers (my main browser is currently SRWare Iron which is based on Chromium, just with all of Google's spyware/adware gutted from the code so it doesn't phone home to Alphabet's mothership) so I now only use it on rare occasions for specific tasks, usually just to render images as for some odd reason, colors don't look quite right when rendered in the built in image/photo viewer in Windows, and when setting an image as the desktop background, it looks clearer/better (less jaggies etc.) when applied by right-clicking on it in an IE browser window to set it as the desktop background than doing so through Windows Explorer or Photo Viewer but that's about it. It used to be my first choice for surfing the web, especially when doing anything where security/privacy were a concern, largely due to the fact that in the past I had quite a secure configuration for IE thanks to all the options it exposes for security that other browsers do not, combined with the fact that tools like SpywareBlaster and Spybot S&D's Immunize function had capabilities specific/exclusive to IE for adding protection, but now things are different and Chromium (and likewise Firefox) has tons of powerful security and privacy related tools/add-ons to make secure browsing safer so IE just sits there collecting dust.
  18. Yes, it is free for anyone with an existing license/subscription. Please refer to this FAQ entry for more details. You can just install it over the top of version 3 and it should import all of your settings and exclusions. If you have any trouble or if you have any further questions please let us know. Thanks
  19. Yeah, the installer for v4 seems to have some quirks with existing V3 installs. Apparently if you wait long enough, MBAMService launches on its own again (from the existing V3 install) and interrupts the process, thus preventing core files from being replaced. Hopefully they'll get it fixed, but I doubt it since it's really a V3 issue more than a V4 issue. I think it has something to do with a function in the service that has it automatically restart itself if terminated from memory (in case an infection tries to shut it down) and they probably need to make some kind of exception for scenarios like this where a Malwarebytes installer has shut it down to perform an upgrade.
  20. Yes, that's correct. Some users are already receiving it so you may either wait for it to eventually download on its own or you can override it by using the Install Application Updates button under Settings.
  21. Greetings, It sounds like the new version had some trouble during the initial installation attempt. I experienced the same issue when I tried upgrading on my own Windows 7 system. I allowed it to install the upgrade and once it finished it prompted me to reboot, but I had to put off restarting the system for a bit while I saved my work before shutting down, and in the meantime the installer for v4 launched once more and when I finally did restart my system Malwarebytes was not running. I launched Malwarebytes and found that it hadn't completed the upgrade to the new version so this time I just launched the installer manually and rebooted immediately when prompted and now it is up and running just fine and I have had no issues since. If you are still experiencing any trouble please try downloading and running the installer manually from here and reboot if prompted to do so and hopefully that will correct any issues. If you still have problems with it then please try running the Malwarebytes Support Tool: Download and run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the instructions and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you still have any issues getting Malwarebytes to function or install properly. Thanks
  22. Yes, Porthos is correct. You may refer to the information in this post of the Malwarebytes 4 release FAQ. If there is anything else we might assist you with please let us know. Thanks
  23. Greetings, I believe that Malwarebytes just uses one of the default system fonts, so you might be able to tune the font appearance in Malwarebytes by adjusting your font settings in Windows either through one of the scaling/display options or by adjusting ClearType settings for your system. You may find the information in this Microsoft support article and if you want to change your default font settings you may find the information in this article to be helpful (just be sure to follow their recommendation on creating a System Restore point before making changes so that you can roll things back if you don't like the results). You will find info on adjusting ClearType settings in this article as well as this article. Instructions on changing DPI/scaling settings for text can be found in this article. I hope this helps, and please let us know if you have any further questions or issues and if there is anything else we might assist you with. Thanks
  24. I agree with the others. I've found the final release version of Malwarebytes 4 to be quite stable and fast compared to v3 and I know that they have also greatly enhanced its detection and protection capabilities.
  25. Greetings, It appears to indicate that an item was quarantined and I believe the numbers represent information about the databases/signatures that were in use by the program to make the detection. If you have any further questions please let us know. Thanks
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