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exile360

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Everything posted by exile360

  1. OK, thanks. If you would, please do the following for the sake of helping the Developers to fix the issue in case it is a bug and for troubleshooting purposes: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once that is done, please see if a clean install fixes the issue: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that is done, re-enable beta updates and check for updates to install the beta if you wish to continue testing it, otherwise you may stick with the release version if you would prefer to do so. Thanks
  2. It may be a bug similar to the issue some of us reported with the new heuristics setting where the switch in the UI is unresponsive, but closing and reopening the UI shows that the setting changed. If you click on the switch to enable it (even if the switch does not move to the right), then close and reopen Malwarebytes is the setting set to on afterwards or is it still off?
  3. So I guess they added the ability for Exploit Protection to detect pen testing in addition to actual threats/attacks (which makes a lot of sense, particularly for business customers who will often perform pen testing to verify the efficacy of their security configurations).
  4. Penetration testing is defined in the Malwarebytes Labs Glossary located here as the following:
  5. Sure thing, take your time I hope one of the above options works, and definitely review the info from Porthos above if they don't.
  6. Greetings, According to the research I just did, this does not appear to be the result of any malicious activity. Please refer to the post from a well known community expert, Microsoft MVP and malware removal specialist, quietman7 here on the Bleeping Computer forums which I have also quoted below:
  7. I'm using SRWare Iron (based on Chromium) which is why I reported it here rather than the Firefox MBG area. That said, I suspect Gt-truth's and David H. Lipman's findings explain the differences. If they're using some sort of ad/redirect for the download URL, that could be causing it to not actually attempt the download of the file (and thus not incur the block) on every click. Of course, if you were able to successfully download the file without whitelisting the URL then that's a different story and could indicate a quirk/issue with MBG, and I believe we've seen some inconsistent blocking/database behavior in the past with MBG if I recall correctly, so that might also be the reason.
  8. Greetings, Did you already attempt a clean install of the latest version to ensure that it wasn't just an issue upgrading which might have caused a failure to replace one or more affected files? If not, please do so, but if you did already then you might consider installing the new beta version which should resolve this issue if you wish to give it a try. If so, please open Malwarebytes and go to settings by clicking the gear icon in the upper right then enable the option for beta updates located under the General tab. Once that is done, go to the About tab (also under settings) and click the Check for updates link found there and allow it to install the new version. Once it completes, restart your system and see if the issue is resolved and let us know. If you still wish to revert to an earlier version, the last known build (prior to the beta) which was unaffected by this issue is available for download here, though I believe it is an earlier version than the build you mentioned. If the problem persists and you do wish to troubleshoot the issue, then please do the following. It is quite possible that there is another cause on your particular system since the issue was not resolved in the latest release as I have seen only reports of success so far from other affected users who had this issue. Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and how you wish to proceed. Thanks
  9. If a significant number of users are impacted by an issue they do generally create an FAQ entry or KB article of some kind, however I have never known of any developers that alerted all users any time there was any sort of known issue with their product, especially if only a small percentage of users are affected as users would end up constantly inundated with alerts about every bug and issue ever discovered in the product which wouldn't be helpful either since the frequency of alerting users each time there is an issue would result in users ignoring the alerts (and likely many users getting annoyed with it as well). With all of that said, as a general troubleshooting step whenever a system is suffering from any kind of performance issue, testing to see if the resident security software is the cause should be one of the first things to test, at least based on my experience, not specifically with Malwarebytes, but with every security software I've ever used (including the built in Windows Defender/Microsoft Security Essentials). Now that you have posted in a thread about this issue you should receive an email whenever there is a response to this thread, including once the issue is fixed and a member of the staff posts to inform the community that the issue has been fixed and that a new version is available which includes the fix.
  10. Yes, the same occurred on my system; I've added it to my report for the Product team. I'll be sure to link this thread as well.
  11. Of the millions of Malwarebytes users, only a relatively small number of users are affected by this (I have Windows 10 with the 2004 update and never had any problems with Malwarebytes Premium, and the same is true for many of the helpers here on the forums, and of course Malwarebytes QA has tested with the 2004 update). If impacted by the issue I would definitely recommend keeping an eye on the forums here for news on any releases and to keep your Malwarebytes up to date to ensure that you get the fix as soon as it becomes available.
  12. Sweet, I wasn't aware of that. I have uBlock Origin as well, though I'm pretty sure Iron had it disabled by default. I do like that uBlock turns it off though (although perhaps allowing the user to change it if desired would be good unless it is disabled for some functional reason, such as breaking their ad blocking).
  13. It means something to the Research team; it tells them which heuristic signature is responsible for the detection. Heuristics by their very nature may be prone to false positives (this is why so many FPs from AVs on VirusTotal and similar services contain one or more of the terms generic, heuristic, gen, heur, among others and they all mean the same thing: heuristics. Malwarebytes' entire scan engine and signatures are largely composed of heuristics of various types with many advanced detection techniques (one of the reasons Malwarebytes is so good at detecting the latest threats). I'm guessing this new module is just a new type of heuristic based on some AI generated algorithm(s); a technique that is pretty new in the industry but shows a lot of promise. All that said, no, it does not indicate anything specific about why that file was detected, however Research will take a look and will determine what caused it and tune the algorithm to no longer detect the file.
  14. A heuristic signature is a more generic type of detection method (such as algorithms, fuzzy defs, pattern/behavior based signatures etc.) which are capable of detecting new/unknown threats and/or new/unknown variants of previously seen threats (i.e. polymorphism). The definition from the Malwarebytes Labs glossary of terms (located here) is quoted below:
  15. https://nzxt-app.nzxt.com/installer.exe Host URL: https://nzxtcam.com/download-nzxt-cam/#Download_NZXT_CAM_v40_2020_Latest_Version_For_Windows_10_8_7
  16. I did one as well; 0 detections on my rig (Win10 x64, build 2004).
  17. I wasn't aware of this, but it makes sense. I don't know if all email providers allow for it, but I don't see why they wouldn't as long as the original account holder authorizes it. Obviously that does not apply to credit cards and the like though, however there can be more than one individual on a single credit card account and/or bank account, though I believe PayPal is specific to an individual (though it too may be transferable if it works the same way that emails do according to the info you posted).
  18. Greetings, Please try using the offline installer located here to see if that works. If you still have trouble, please try starting your system in Safe Mode with Networking (instructions may be found here as well as here if required) and see if you can get Malwarebytes to install there. If the issue still persists then please try uninstalling (not just exiting) 360 Total Security and restarting your system to see if that allows you to get Malwarebytes installed, then you can reinstall 360 and verify that everything works. Please let us know how it goes and if the issue is resolved or not. Thanks
  19. I noticed the same on my system. Please try closing and reopening the main Malwarebytes UI and see if it now shows as enabled and let us know. It appears the UI isn't updating as it should when the setting is changed so it appears that the setting is not changing states when clicked. This issue will be reported to the Product team. In case the issue might be a system-specific bug, please do the following for the sake of the Developers: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  20. Thanks for the tips, Maurice I'm using SRWare Iron (based on Chromium), and thankfully they have that option turned off by default (along with a lot of other settings that impact privacy; pretty much the opposite of how Chrome comes configured out of the box).
  21. I have seen several posts from staff members indicating that this issue is actively being investigated and worked on by the Developers and that they hope to have a fix released soon. I also know that whenever there is an issue like this that affects a group of users, a member of the staff always responds to each thread where the issue was reported/discussed to notify the users that the issue has been resolved and that the new version with the fix is now available, and I expect it to be the same with this issue. In the meantime, any logs and details provided are appreciated and Malwarebytes are grateful for the assistance their customers have provided in trying to track down and resolve this issue. Members of staff and helpers here on the forums will request logs and information and will attempt to troubleshoot issues and eliminate variables in order to correct an issue where possible (several cases that appeared to be this same issue ended up being resolved through various means including Windows Updates, clean installing Malwarebytes, removing or updating a third party AV or driver etc.), and for those that the issues still remain, they will seek to gather information for the Developers and QA teams so that they may try to replicate, determine the cause of, and fix the issues which persist so that they may resolve it as quickly as possible. I report issues to the Product team directly every week, and that includes information about this and other issues and they are well aware of the issue and are working to fix it.
  22. Unfortunately there is no way to know who else might be on an account and who a device might belong to. It is standard practice for all subscription services (including mobile phone plans where a family and others may all be on the same account) that only the actual individual responsible for purchasing and paying for the subscription is billed for the subscription unless it is transferred (such as transferring a license to another person) if transferring the license/subscription is allowed (not all providers allow transfers; sometimes the subscription/license is non-transferable depending on the terms of the purchase agreement/license agreement). That said, the other users running the software under the multi-device subscription will be notified when it is going to expire, and since I would expect family members to be aware of any problems, deaths or any other reasons that might prevent an account holder from continuing their subscription long before any company (including Malwarebytes; particularly since they do not monitor/track their customers and users) would be aware of the situation. Once the software is expired the users running the software will be notified that they are no longer protected, and if there is an issue which prevents the subscription/account holder from renewing it, they may acquire their own subscriptions or purchase another multi-device subscription through another family member if they wish to continue using a multi-device subscription.
  23. A member of the staff will reply to this thread once this issue has been resolved to notify those affected that a new version with a fix has become available. Until then for anyone affected by these issues I would suggest keeping an eye on this area of the forums for any announcements in the pinned topics for new Malwarebytes releases. I hope this issue is resolved promptly. Thank you for helping to document and troubleshoot this issue and I apologize for any inconvenience it may have caused. In the meantime, if the issue is preventing you from being able to use your Premium subscriptions, you may seek a refund by contacting Malwarebytes Support as advised in this support article by creating a support ticket on this page and they will be able to assist you in getting a refund. Thanks
  24. It is listed at the top of the main product page for Malwarebytes for iOS located here, however if there was a different page you found which referred to this product and didn't mention that it had to be purchased through the app store (and especially any page where you were actually able to purchase a license for the product) please post the link(s) and we will report it to the staff as this will need to be corrected. I could not find any mention of it, however I don't know every page/link on the site either so if you could post the link(s) that caused the confusion we can report them to the staff. Thanks
  25. Greetings, If you do not wish to install software on every device, then your only choice is to use a solution that filters content at the modem/router/connection level. The downside is that if your children are ever able to connect to any other network aside from the one(s) you have direct control over, they will have unfiltered access to the entire web. There may be a way to prevent that, such as somehow configuring each device to only connect to the connections/networks you specify, however I know of no such solution, especially since it would need to work for any device they could leave the house with (or even connect to a neighbor's connection potentially, especially if any neighbors' networks are unsecured). I am by no means an expert in parental controls and the like, however I do use several tools for filtering content on my own system (including Malwarebytes Premium and Malwarebytes Browser Guard), but whatever solutions are chosen, they are only going to be effective as long as they are active, so either each device will have to have restricted permissions (if possible; some devices lack such capabilities) to prevent disabling and/or uninstalling whatever filtering tools you might be using for any tools installed locally, or you will have to trust your children not to disable or try to remove the tools to unblock access. The above info may all be things you're already aware of (as I said, I'm no expert in parental controls), I just thought I'd mention it in case I could contribute anything you hadn't considered yet. I'll have to let AdvancedSetup address his own comments that you quoted. You might also consider creating a new topic in the same General Chat area of the forums here to start a discussion on the subject as that will be likely to attract more eyes than a reply to a 2 month old topic. I'm sure others in our community will have knowledge to share.
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