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exile360

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Everything posted by exile360

  1. You're welcome Yes, I'm not sure why they do that, except it could be that (I think at least) Windows sets the language locally for each user profile, and since Malwarebytes installs in admin mode for/across all accounts and runs with (I believe) a single instance of the service/UI across all accounts, they are probably playing it safe and going with the system default rather than the current user's setting; either that, or they are simply defaulting it to English assuming that anyone who wants a different language may simply select it during or after installation; plus of course Windows is available in some languages that Malwarebytes has not yet been translated into I'm sure, and Malwarebytes may support some languages not available for Windows so that's another potential reason (I haven't verified it, I just know it is possible since Malwarebytes is hand translated by volunteers, at least last I checked).
  2. They haven't provided a whole lot of details, but I got the distinct impression that the real purpose was more of a trial run than anything in order to determine what kind of response they would get (likely either to decide whether or not to roll out a similar feature in the future in a different/upcoming product, or perhaps potentially in all products; the new version 4 of Malwarebytes Premium/Free is currently in beta so it's possible that this is the real product they're considering rolling it out with depending on the results, but that's just my personal hypothesis and I have no official word stating anything about that). Knowing Malwarebytes and their history, they are very unlikely to bombard users who volunteer their email addresses with tons of advertisements and the like and it would be far more likely for them to simply provide the occasional (like probably much less than even once per month, like a rare special occasion kind of thing) promotion/discount code or coupon etc. when one of their main products (probably Malwarebytes Premium, since that's their flagship product) is on sale/available for a lower price, but again, that's just my extrapolation based on what I know of them and their past activities (I'm also a former employee who worked in various positions in the company, including pretty high up just under the Executive team for several years, though they were much smaller then). You can find comments from a member of the staff about it in this post as well as the FAQ I linked to above. It really seems like the email thing is just a pilot with this much less widely known Malwarebytes tool. I suspect that if they don't get a lot of responses or tons of 'fake' ones or lots of negative feedback/concerns about it, that they'll pull the feature going forward, but again, that's just my hypothesis based on what I've learned so far.
  3. Greetings, I am sorry that you're experiencing issues with the Anti-Malware agent/component; someone from the staff should be along soon to assist you, but in the meantime I will make a note of this and will be sure to report it to the Product team in case there is a bug present causing this issue. Additionally, if you have not done so already, it may expedite things to create a support ticket with Malwarebytes Business Support by filling out the form on the bottom of this page. Thanks
  4. Yes, it doesn't show up every time; I believe it is random and isn't supposed to show up if you go to install the extension a second time on the same system. Of course if it does come up and you wish to proceed with the installation and activation of the extension without providing your email address you can always just enter a fake email address to proceed since it does not require you to validate the address that you enter. Also, even for those who do enter their actual email addresses, I believe that it is only for the notifications and promotions etc. mentioned in the FAQ and should not be tracked or tied with any activity performed in your browser while the browser extension is active/installed so it isn't any sort of additional tracking or anything like that; it's simply an effort on the part of Malwarebytes' Product team to connect with more of Malwarebytes' users/customers to keep them better informed and offer them promotional opportunities and the like. Anyway, if anyone from the staff wishes to jump in with further details then I defer to their first-hand knowledge as I'm simply providing the details that I can recall being discussed here and posted in the pinned topic I linked. I hope this helps to address your concerns.
  5. Greetings, If you haven't done so already, please try booting into Safe Mode and performing a scan there to see if it is successful in removing the folders or not. You'll find instructions on how to boot into Safe Mode here. If it still fails, please restart your system and allow it to start normally then proceed to Programs and Features and try uninstalling the Dell update program from there and hopefully that will remove the items. Please let us know how it goes and if the issue still persists. Thanks
  6. Greetings, I just tested and I was able to download the attachment. What are you seeing when you attempt to download it? Is it not showing up as an attachment or are you receiving an error from the forums or your browser or is it something else? Also, you might try a different browser just to verify that it's not an issue with the forums not working correctly with your browser. In the meantime, I will report the issue to the team that handles the forums, however any additional details you can provide based on my questions above along with any further details you think might help for troubleshooting the issue could be useful. Thanks
  7. Greetings, Entering your email is completely optional. You may refer to the FAQ posted here for more information. Regarding not being able to edit posts, this is an anti-spam/security measure implemented on the forums which prevents all regular members from being able to edit their posts due to a high frequency of spam/bot accounts which would create seemingly normal posts then return later to edit them to embed links to spam and other malicious/unwanted content in order to attempt to escape detection by forum moderators and administrators in order to increase clicks and SEO to whatever site(s) they might be promoting. This policy, while perhaps a bit drastic, was one of several that were implemented some time ago which have collectively decimated the volume of spam received on the forums, cutting down from literally tens and even hundreds of spam posts per day to nearly 0 (on very rare occasions a single spammer/bot might get through and create a single post, but most days now pass with no such incidents whereas it used to be a constant/daily issue with floods of posts and new spam/bot accounts showing up and posting around the clock). I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  8. Greetings, I don't know why the site is being categorized as malicious so a member of the Research team will have to address that, however the number for each items under the statistics just represents the number of items of each type that have been blocked in the last 30 days, meaning any connection attempts to any advertisement would each be counted as 1, and any attempts to visit any site categorized as malware would be counted as 1 for that category. For example, here is what mine shows currently: As you can see, mine has blocked mostly ads and trackers which is pretty typical given how common those things are, both usually being present multiple times on most websites these days.
  9. Yes, you can use a debit card and if it expires/funds are not available then you will be notified, and yes you will receive a notification email when it is close to renewal and you will also see notifications in the product itself from the tray and in the main UI. If you do not provide an adequate payment method in time for your renewal then the subscription will be treated as a cancellation and the product's paid features will cease to function. Yes, you will be able to use your 3 licenses on any 3 compatible devices (including any running Android); I'm not sure why it specifically says 'for PC', but it is definitely not just for PC as there are versions of the product available for all of those devices/operating systems and purchased licenses can be used on any of those types of devices/any combination of those types of devices as long as the total number of devices it is activated on with your license does not exceed the amount that you purchase (i.e. 3 if you intend to protect 2 Windows systems and one Android device); the only exception of course is that any iOS devices must have their licenses purchased separately on the Apple App Store.
  10. It sounds like it is an issue that the developers of Firefox will have to address unfortunately, however I'm no developer so I can't say for certain one way or the other, but hopefully Malwarebytes' Developers will be able to do something to correct the issue in the browser extension.
  11. Greetings, I'm not sure if I can answer all of your questions, but I'll do my best. Each subscription is good for one device, so if you wish to protect a Windows PC and an Android device you'll need to select 2 devices for your purchase, adding 1 additional license/device for each additional device that you wish to protect regardless of the OS (though if you wish to protect any iOS devices you'll need to purchase those licenses directly from the Apple store as with all software for that OS). If you are in a business environment you may use the home version of Malwarebytes for up to 10 devices, however if you wish to protect more than that then you should purchase one of the business products. If you wish to move a license from one device to another it is very easy. You just deactivate the software on the current device (there is an option in the UI to do so) then install and activate the product on your new device. You can also register for an account at My.Malwarebytes.com to manage your licenses/devices where you'll be able to deactivate individual devices as well as see where each is activated, and you can also deactivate all devices there if you ever needed to (like if you're replacing all of them at once; very useful if you are managing and upgrading multiple devices simultaneously in a business or home environment). Malwarebytes Endpoint Security adds the ability to manage devices remotely via the Malwarebytes Management Console which you may install on a server on your local network which provides live reporting, policy control for protection, exclusions, scheduled scanning and control over many other features and functions for the software installed on the managed devices while Malwarebytes Premium does not. Malwarebytes Premium has all of the protection components integrated into a single application while Malwarebytes Endpoint Security has them separated into the Anti-Malware application which includes Malware Protection and Web Protection (for blocking malicious websites/servers), the standalone Anti-Exploit application, and the standalone Anti-Ransomware application. While they provide essentially the same combined protection as the home Premium product, they use separate applications/agents in the Endpoint Security product and the version of Anti-Malware shipped with Endpoint Security uses the older Malwarebytes 1.x style user interface. All subscriptions are configured to renew automatically by default, however you may change this at any time after purchase by contacting the e-commerce vendor that handles your purchase or by contacting Malwarebytes Support. 2Checkout, one of the two possible e-commerce partners, also has their system integrated with the My Account feature at My.Malwarebytes.com so that you can cancel auto-renewal through the My.Malwarebytes.com site if you create an account there. Regardless of which e-commerce partner handles your purchase, you can still cancel at any time if you choose; it's just a bit more convenient with 2Checkout if your purchase went through them and you create an account at My.Malwarebytes.com after purchasing. I do not know what the difference is between the two sites, however I tried going to both, and entering estore.malwarebytes.com results in my browser being redirected to the Malwarebytes homepage so I'm not sure what that address is used for if anything. You can find further details about Malwarebytes Endpoint Security on this page and you may also consult the help knowledgebase at support.malwarebytes.com which includes how-to guides, product feature details as well as detailed documentation, including downloadable PDF guides, how-to videos, walkthroughs and more. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  12. If you change the language to English (U.K.) under settings it changes the date format the same as in v3, at least for the History/logs list (I just confirmed it on my own system). I assume it will behave the same in the final release and in other areas of the UI.
  13. Greetings, Thank you for documenting this issue. I will inform the Product team of the issue. Please let us know if you have any additional feedback or issues. Thanks
  14. I didn't realize it was a full scan that you were trying to do. That actually explains a lot. Are you able to complete just a normal Threat scan, and if so, how long does it take to complete? To test, you can leave Avast enabled and open Malwarebytes and click the Scan Now button found on the Dashboard. Please let us know how it goes and how long it takes to finish, assuming it is able to. Thanks
  15. Yes, unfortunately that condition impacts anyone who had the intelligence to realize that Microsoft is trying to capture every input entered into any search interface in Windows through Bing the same way that Google tracks everything you search for on Google or through Chrome and felt that was a bit of a privacy violation (especially since locally stored documents may not only contain personal info that a user might search for, but also could be named in a way that exposes personal information) and that it's about a half-step away from being a full-blown keylogger. Yep, still not a fan of Windows 10.
  16. No idea, but I doubt it. This is an area Malwarebytes has always stayed away from for multiple reasons including different email clients (both local with software like Outlook, Windows Mail and Thunderbird as well as web based/hosted like GMail etc.) now have their own spam/junk filters and integrated malware/virus scanners, and the fact that all the major AVs already have email scanning built in. So basically if anything gets past all of that, you'll have your standard Malwarebytes protection to guard against any threats that might get through, especially if there is anything really dangerous like a malware attachment etc. Currently I'm not using a third party AV and I virtually never see any spam messages in my inbox on either of my major email accounts (one with GMail and the other with Yahoo), but that could just be due to the fact that I don't use any easy to find account name for my email addresses (they're semi-random strings of letters and numbers so any spam/bot tool wouldn't randomly come up with my email address when sending out spam/junk to potential recipients). I don't even think there are that many specialized anti-spam tools out there any more, likely due to the fact that most email clients have this functionality already built into them. Of course there's also the fact that Malwarebytes already has the Web Protection component, so it's still going to block any malicious links and remote content being hosted on malicious servers/websites.
  17. Please try disabling Avast temporarily to see if that makes any difference. It is possible that there is a conflict causing the scans to hang. Please let us know how it goes and we'll proceed from there. Thanks
  18. Greetings, It definitely shouldn't take that long. It is possible there is an issue such as a conflict with your Norton software. Please restart the computer and then try creating exclusions for Malwarebytes in Norton and hopefully that will resolve the issue. The list of items to exclude from Norton's real-time protection can be found in this support article. Please let us know how it goes. Thanks
  19. It's been stated that they plan to keep the firewall separate, at least for now, likely to prevent conflicts on systems where the user may be using a third party firewall or internet security product which includes a firewall. So far it looks like the major features in development for v4 are a new/refreshed UI to address usability concerns with v3 and a new/enhanced heuristics/AI engine to iterate on the Machine Learning/AI/cloud component in v3 to make it more aggressive and more effective against new threats.
  20. True enough, but I don't think it's helping anyone either. The issues going on with licensing are not deliberate and have everything to do with the Developers finally doing something about the rampant piracy that has been going on for years. Unfortunately it means that a lot of perfectly valid licenses (including my own; yes, I've been through this myself) are failing validation and requiring manual verification by Support, however once they have done that for a license I don't expect that the issue will occur again.
  21. The internet came along and afforded people the anonymity to disregard their better judgement. It seems social media has become like high school (or preschool, depending on the level of disregard).
  22. I found this guide where it is mentioned (among others across the web). It seems a lot of folks in the tech community were recommending this tweak as a means of further disabling Microsoft's telemetry/search tracking.
  23. If I understand this correctly based on the Microsoft article, this protection actually runs on the OneDrive servers, and since those servers belong to Microsoft there is no way that Malwarebytes could get write access to them and therefore wouldn't be able to provide the same protection as it is an application that runs on Microsoft's end (no other anti-malware/antivirus vendor could do it either, at least without Microsoft's permission and without Microsoft providing direct access to them; something I'm certain they would never do). Basically it appears that this protection provided by Microsoft for OneDrive for ransomware isn't something that actually runs on your system locally; it is something they have installed and running on their own servers for OneDrive. If I am mistaken about how this works then please disregard, however based on reading the link above provided by AdvancedSetup, this appears to be the case.
  24. That reminds me by the way. For the longest time I was eagerly anticipating Sun's Project Looking Glass which offered a 3 dimensional desktop experience with full glass/alpha transparency, animations and 3D acceleration far beyond what Vista and even the early leaked Longhorn builds and demos had to offer. Unfortunately it is no longer under development, but most of its remnants can be found in this article with a decent summary of the project on Wikipedia. There are still some video demos of it from conferences and trade shows out there on YouTube and the like. If that project had come to fruition, I likely would have been on Linux since around 2007~2008, depending on when they would have completed the final bits. I was truly impressed by what they showed and still haven't seen a single OS that was its equal. There are a few programs that can simulate some of the effects and capabilities on display in Looking Glass, but none that perform very well (even on modern hardware) and that go to that extent of full 3 dimensional interactivity, animations and manageability. I really wish Sun hadn't pulled the plug on it. We might not have this flat, boring world of Windows 10 that exists today if they hadn't, especially if it garnered decent popularity (which I suspect it would have given the reactions of those who saw it back then).
  25. Eeenteresting, I wonder how it does against hardware based side-channel attacks? One of the fears with the discovery of the latest round of side-channel vulnerabilities in Intel CPUs was that it would leave VMs/sandboxes susceptible to being bypassed/invaded/escaped/exploited. Still, if that's the only potential pitfall, that still leaves such a system far more secure than a regular OS.
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