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exile360

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Everything posted by exile360

  1. Excellent, I'm glad the Support Tool was able to resolve the issue If there's anything else we might assist you with please let us know. Thanks
  2. Blocked by Web Protection and the Malwarebytes browser extension: https://sphinx-soft.com/
  3. OK, I'm back with news. I just tried for like the 10th time to reach their site and was finally able to do so. Their page looks normal with all the same info it always had so I suspect the issue is now resolved. I'll go ahead and report the web block to the Malwarebytes web Research team to see about removing the block assuming it shouldn't be there. Thanks again for bringing this to our attention
  4. Greetings, If you haven't done so already, please sign up for an account at My.Malwarebytes.com to manage your license(s). If possible, use the same email address you used when you originally purchased your license (assuming you still have access to that original email address). You will find instructions on how to do so in this support article. After doing so if you don't see your license listed then please try to add it by following the instructions in this support article. If that was successful then you should be able to reset your license key so that you may use it on your device by using the Deactivate all function described in this support article. Once that's done you should then be able to reactivate the software using your license key on your current system. If you are still unable to do so or if the above instructions did not resolve the problem then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license key working again. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  5. Greetings, Please try the following to see if it resolves the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, try activating the software with your license key once more to verify that it works properly. Please let us know how it goes. Thanks
  6. I just found a conversation with the developers on a support site for the software from a couple days ago and they verified their licensing servers are still online. Not sure what's going on with the main site, but they appear to still be active so I suspect they'll get this situation resolved soon but I'll be keeping an eye on it in the meantime. Again, thanks for the info about this issue.
  7. Greetings, I'm also using Windows 10 Firewall Control (on Windows 7 here). I've been using it for years. I currently have the free version installed and haven't observed it phoning home or any web blocks from Malwarebytes, though that could be due to the fact that I'm running it on Windows 7 or due to the fact that it's the free version rather than one of the paid versions. Hopefully whatever is going on gets cleared up soon. I found references to releases from them as recent as June 29th of this year so I assume they're still in business. It's probably just a matter of them needing to renew their lease for their domain/site and it's probably just a parked domain for the time being which would explain why it rotates between different IPs (since parked domains will often pull different content/ads etc. from the hosting provider in order to generate ad revenue from the domains they own that are not currently in use by any customers). Malwarebytes blocks many of these parked domains/ads for obvious reasons so I assume that's the reason for the IP blocks. Anyway, thanks for the heads-up and hopefully Sphinx will get their site back online soon.
  8. I'm not positive, but I don't believe that uninstalling automatically deauthorizes/deactivates the license for a device, especially if the device isn't connected to the internet at the time. I may be wrong, but to be safe I'd advise either deactivating it in the main UI prior to uninstalling, or simply deactivating the device using the My.Malwarebytes.com web portal just to make sure. Of course you can try it out yourself to see if uninstalling does indeed deactivate it by checking My.Malwarebytes.com after doing so, and if it doesn't, then you can still deactivate it there on the website at that point if you need to.
  9. This issue might be due to browser caching in Firefox. If you haven't already, please try clearing the cache/history for Firefox and reloading the page to see if that makes any difference as it may be loading older/outdated cached content to try and speed up page loading times for sites you've already visited (a feature built into most modern browsers, including Firefox).
  10. Please provide the full URL of the actual website being blocked (only part of it is displayed in your image above; it shows https://streamingradioplayer.inovanex.c but that is not the full URL).
  11. That site isn't being blocked for me. If you're still seeing this block I'd recommend trying to update your extensions to see if that helps, and if it still persists, perhaps try clearing your DNS cache as that may be the cause of the recurring block.
  12. Since each lifetime license key is only valid for 1 device/installation at a time, we assume that users will not have it active on more than one machine, however my instructions include using the Deactivate all function in the My Account portal which would deactivate the software from any other devices anyway so it's moot, assuming the license key is successfully added to be managed under the My Account portal (and if it is not, then that's where Malwarebytes Support needs to intervene as only they have access to the backend of the licensing system to do things like synchronize a license key to an existing account where the license key cannot be added/imported there by the user for any reason).
  13. As I mentioned, simply contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. They will be able to reset/restore your license key as well as connect it to your My.Malwarebytes.com account so that you'll be able to manage it on your own afterwards.
  14. Yeah, I don't keep automatic updates enabled, but I do check for updates manually at least 3~4 times a week just to check to see if there are any out-of-band updates/patches that Microsoft might have released as they sometimes do.
  15. Greetings, Why are you running at 16bit color quality? The default should be 32bit color value for any remotely modern display and graphics adapter (even integrated graphics such as Intel onboard graphics). Please try setting the color value to 32bit instead and see if things improve. If the problem still persists then I'd suggest checking your ClearType settings as that also plays a large role in how clearly text is displayed.
  16. Simply contact Malwarebytes Support by filling out the form found on the page from the last link I provided and they will assist you. They'll be able to not only reset your key for you, but also connect your license key with your My.Malwarebytes.com account so that you'll be able to manage, deactivate and reset it on your own in the future.
  17. Creating an account is so that you can manage your license keys on your own without having to contact Support to wait on them to do it for you. It's entirely up to you whether you create an account, but it does make it much easier to deactivate/migrate and manage your licenses if you do. More info can be found in this support article, this support article as well as this support article. If you need to contact Malwarebytes Support to have them reset your license key for you then please contact them directly by filling out the form on the bottom of this page and they will assist you directly via email.
  18. Greetings, I'm sorry that you've experienced this issue but we should be able to help you get this problem sorted out. Please start by creating an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible (assuming you still have access to that email address). You'll find instructions on how to do so in this support article. If you can't use the same email address then create an account anyway with your current email address and try adding your license key manually as described in this support article. If that was successful try deactivating your license key to reset it so that you may use it again by following the instructions in this support article (I'd suggest using the Deactivate all function if available). If the issue is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license reset and working properly again. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  19. Sounds like a plan, hopefully it was just a one time hiccup which seems likely given that the reinstall fixed it.
  20. That's great, I'm glad to hear it No, the logs won't be necessary since it's working properly now. Just keep an eye on it and let us know if you have any more trouble, but hopefully it's resolved for good.
  21. There are a few things you can do to augment your protection while you wait. First, if you use Chrome (or any other Chromium based browser such as SRWare Iron, Vivaldi or Microsoft's new Chromium based version of Edge) or Mozilla Firefox then you may install the Malwarebytes browser extension beta. It blocks bad sites similar to the Web Protection in Malwarebytes and has several additional features such as ad blocking, tracker blocking (for privacy), clickbait blocking as well as new behavior based blocking for certain categories of malicious sites such as tech support scams and phishing sites among others. You can find out more and download it at the following links: Chrome Firefox Additionally, you may install the Malwarebytes Anti-Exploit Beta and Malwarebytes Anti-Ransomware Beta to get Exploit Protection and Ransomware Protection. There will still be large gaps from the missing primary Malware Protection, heuristics, AI/Machine Learning, and cloud based protection components that Malwarebytes Premium includes, but at least you won't be completely unprotected while you wait. You can get the Anti-Exploit beta here and the Anti-Ransomware beta here. Beyond that you should also enable Windows Defender if using Windows 8/8.1 or Windows 10 or install Microsoft Security Essentials if running Windows 7, that way you'll have at least basic malware protection/virus protection while you wait. That along with the other tools I recommended should be adequate for the time being as long as you are extremely cautious and limit your browsing and download habits to known safe sites and avoid opening any email attachments that might be malicious. Obviously it's still no guarantee against infection, but at least it should help a lot until you get Malwarebytes Premium up and running again.
  22. Greetings, You may try a clean install to see if that allows you to use the trial: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If it works you should have the trial active for 14 days automatically. Unfortunately if it doesn't work then I don't believe there is any other way to enable the trial.
  23. Excellent, I'm glad to hear it If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  24. By the way, I also noticed that User Account Control is not configured to its default setting. I would strongly recommend resetting it to defaults as Malwarebytes, like the vast majority of modern software, has been designed to be fully compatible and compliant with UAC, not to mention the security advantages offered by User Account Control. It isn't likely to be the cause of the issue, however it could by why FRST didn't run and may also cause other issues with your system. Instructions on resetting UAC can be found on this page. Those instructions apply to Windows 8 and Windows 7, however they should be quite similar to 10 as well, but if you have trouble finding it please let us know.
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