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exile360

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Everything posted by exile360

  1. You are welcome. Yes, there are issues with Kaspersky right now with both Malwarebytes 3 and Malwarebytes 4. Kaspersky's latest update caused the problem but Malwarebytes' Developers are already trying to find a solution so hopefully it is something that they can fix on their side if Kaspersky is not interested in fixing it. Also, I apologize that I translated the images into Spanish instead of Portuguese (my browser automatically translates other languages to English for me and I failed to check your original text to verify the language that you were speaking). I'm sorry about that. Yes, hopefully the upgrade to Windows 10 will help things, but in the meantime if you would prefer to keep Malwarebytes and still have an antivirus also you may uninstall Kaspersky and install Microsoft Security Essentials. I use the two of them together on my own Windows 7 x64 system and they work quite well together. Regardless of what you decide to do, please let us know how it goes and if there is anything else we might assist you with.; Thanks
  2. Yes, there seems to be an issue on some systems where certain antivirus are installed. If you are using Bitdefender or Avast antivirus you might need to create exclusions in Malwarebytes for the antivirus' folder located under Program Files or Program Files (x86) as well as the folder under C:\ProgramData. You may also need to exclude the files listed in this support article from your antivirus. If that does not correct the issue, then you might try disabling the Ransomware Protection component to see if that helps. If it still doesn't work, please do the following so that we may provide the information to the Developers so that they can hopefully fix the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply If that does not fix the issue or you would just prefer to roll back to version 3 then you may download it from here.
  3. Unless I misread it, it's all going to the customers:
  4. For quarantine, open Malwarebytes and click on the Historia de detecciones area and it should be the first tab shown and for exclusions select Lista de sitios permetidos. It is OK for you to type in your native language. I used a translator so that I could reply to you. I also typed the names of the items above in español as they appear in the Malwarebytes program to make it easier for you to locate them (just in case the translator you are using does not translate their English names exactly as they appear in the program itself since Malwarebytes is translated into languages by a group of helpful volunteers who provide the language translation files, not a machine). Please let me know if you still have any trouble finding anything or if there is anything else I can help you with. Thanks
  5. I have AT&T DSL and I recently upgraded to a faster speed (double my previous speed) as they now offer it in my area (I wish they'd have contacted me when it first became available like they promised to years ago when I originally asked about faster speed ) and one of the things I made absolutely certain of with the agent before approving the upgrade was that there would be absolutely no data caps whatsoever and she assured me there would be none (I'm on a business account since I work from home and one of the benefits is no caps, plus priority support) so for around $60 a month I now have an over 2MB (that's Megabytes) per second connection (around 13.5 megabits which is the measurement they advertise internet speeds in typically) with absolutely no limits. It's just about double my previous connection speed and it couldn't have come at a better time since not long ago my family was kind enough to provide me with a new 1440p 144Hz IPS monitor, so now I can stream full 1440p res video rather than 1080p because I've got the bandwidth to handle it, and boy does it look pretty . I don't really have any experience with AT&T wireless as I don't use an AT&T cell phone, but their DSL division has been really good to me over the years and their services is as consistent as the sunrise and virtually never goes down (even when the power goes out, which is pretty impressive IMO, especially since as far as I know, their lines are hanging from the same poles as the power company's as we're still on copper here; no fiber for me sadly ). I prefer it to cable if only because with cable you have to share bandwidth with your neighbors/other homes in your area which really hurts speeds during peak hours. I like to know that no matter what, my connection speed is going to be consistent, and I monitor it constantly via a handy sidebar gadget so I always know what speed I'm getting.
  6. You can check whether Exploit Protection is loaded directly into a process using MS Sysinternals Process Explorer. Launch Process Explorer and locate the process you wish to check and then double-click on it or right-click on it and select Properties and look in the Threads tab and you should find an entry listed for mbae64.dll or mbae.dll. I'm not sure if Java protection requires the DLL to be loaded into the process, but I suspect that it does. When the blocking fails to occur I suspect it is because the DLL is not loaded into Unifi's process at the time (a member of the staff can correct me on this if this information is not accurate, but I believe this is how it works).
  7. Excellent, I'm glad to hear it. Thank you for letting us know, and if there is anything else we might assist you with please don't hesitate to ask. Thanks
  8. Ah, I see. You might be able to disable all notifications to remove it but I don't know if you'd want to do that since you'd also be disabling notifications of detections etc.
  9. Greetings, You are at least the second or third user to report performance issues with Malwarebytes 4 who was also running Avast AV. If you would, please try disabling or removing Avast temporarily to see if that eliminates the issue. I'm trying to determine if there is a conflict that needs further investigation. Thanks
  10. Yes, it was included in v3 also under the Protection tab in Settings. It's very useful for cases like this where one or more protection components needs to be disabled long term.
  11. You might try Safe Mode. Hopefully the system won't crash there. It's worth a try at least. Please let us know how it goes. Thanks
  12. Hehe, yep, I ran into the same issue (twice; once with the beta, and once with the final release). I ended up having to reboot and install v4 manually on my system but once I did that it installed v4 and imported all my settings from my previous install and everything has worked fine ever since. There's a bug in the upgrade routine that causes this to happen sometimes, and that's likely the reason for all the reports of issues some users are experiencing trying to upgrade to v4.
  13. Thanks. Looking briefly at your logs I did notice 2 things that stood out to me. First, Avast is installed and it is possible that version 4 and Avast have some conflict that we have yet to discover. I'll be sure to make a note of it to ensure it is investigated by QA. Next, I notice that UAC is not configured to its default (though this is very unlikely to be the cause of the issues you describe; it's just an anomaly I noted in your logs): UAC Settings ================================== EnableLUA: On Consent Prompt Behavior Admin: Off Anyway, hopefully this data will help the Developers to determine what might be causing the issue and get it fixed. There isn't much else we can do without v4 installed so I won't keep you any longer. Thank you for reporting this and for providing the diagnostic data. I'm sorry that the program didn't function properly on your system but hopefully this issue will be resolved by a future release. If there is anything else we might assist you with please let us know. Thanks
  14. Greetings, In order to cancel auto-renewal you would need to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you, and they can also provide a refund if you do not want to keep the renewed subscription you were charged for. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  15. Yes, version 4 still has the option to delay protection startup. It is located under Settings>Security under the Windows startup area under the Advanced area (click the blue link and it will expand to reveal the additional settings). You could still provide the requested logs as that may help to determine what else is going on with the system that may be causing the issues with Malwarebytes, even without version 4 installed. Hopefully we'll be able to determine what might be causing the problems and provide a solution or workaround. Thanks
  16. Yes, that sounds like a good idea. Complete/Custom scans really aren't needed most of the time, and like I said, I never use them at all myself so you should be OK just running the Threat Scan as your main scan most of the time. If there is anything else we can help with please let us know. Thanks
  17. Greetings, Normal exclusions in Malwarebytes do not apply to Exploit Protection, which is the component that is blocking Unify based on the description of the block (anything related to Java is going to come from Exploit Protection as it has an entire page of settings dedicated specifically to Java protection). Because Exploit Protection works on execution analyzing processes' behaviors in memory, this is why you are able to launch Unify and then enable Java protection in Malwarebytes and also why launching Unify after Exploit Protection is already enabled causes the block to occur. The best solution would be to post your detection logs showing Unify being blocked in a new topic in this area and a member of the Exploit Protection team can assist in investigating the cause of the issue and hopefully get the false positive corrected so that no exclusions will be needed at all.
  18. Greetings, I was testing it for months prior to its release as did many others who participated in the public beta, and of course Malwarebytes' own QA team did extensive testing prior to the public beta, during the beta and throughout release to ensure proper functionality. With that said, it sounds like there is very likely an issue with Malwarebytes on your system(s) and we are more than will to help troubleshoot the issues if you would like us to in order to hopefully find a resolution. If you are, then please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Also, if you could provide details on exactly what issues you are experiencing and what conflicts with what software that would also be very helpful. Thanks
  19. I notice that the area of the UI you are referring to actually says Scheduled scans, not Next scheduled scan which indicates that it may just be referring to the time when the most recent scheduled scan occurred (i.e. Last scheduled scan) and I suspect this is why it is showing what it is, though a member of the staff may correct me if I am wrong.
  20. There are a lot of variables when it comes to scan times. Anything from the number of files to the size and types of files and folders being scanned as well as processes running in the background and of course the hardware that it is being run on. All your scan times sound pretty normal to me. Of course the fact that the faster system has a Samsung SSD is likely also a factor as Samsung is known to have some of the fastest SSDs in the world at the moment. That would be very likely to impact scan times.
  21. Greetings, I suspect that they cannot be disabled, however they likely aren't supposed to show up too frequently either. Until a member of the staff can confirm, would you please do the following to try and correct the issue?: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here My suspicion is that perhaps one or more of Malwarebytes' configuration files has become corrupt during an update and may be causing these notifications to be displayed more than they are supposed to. Please let us know how it goes and if the issue still persists. Thanks
  22. Greetings, If you would, please test to see if disabling Bitdefender temporarily makes any difference. If it helps, then please try creating exclusions for Malwarebytes in Bitdefender by having Bitdefender exclude/ignore/trust the items listed in this support article and exclude Bitdefender's program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) as well as Bitdefender's primary data folder (likely located under C:\ProgramData) by clicking on the Detection History item in the main dashboard and selecting Allow List then clicking the Add button then clicking on Allow a file or folder then choosing Select a folder and browsing to the location and selecting the folder to exclude and clicking Done. Please let us know how it goes and if the issues still persist. Thanks
  23. Greetings, It sounds like a promotional message is being displayed. I suspect you likely can't disable it, however it was probably intended to be a one time thing so if you are seeing it repeatedly then there is likely an issue with Malwarebytes' configuration files on your system. Please do the following to try and correct the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue still persists. Thanks
  24. One additional thing you might check, specifically with regards to the mouse cursor behavior is that if it is a Bluetooth device, make certain you have the latest Bluetooth drivers installed. Sometimes Bluetooth can be very spotty unfortunately, but hopefully updating the drivers fixes it. The latest drivers should be available from your system manufacturer's website, but if you can't find them let us know and provide the company name for the system maker as well as the model number and we will help you to track them down.
  25. Yes, those custom scans really are slow. Like I mentioned, Malwarebytes is really optimized for performance and detection with the Threat scan. In fact, I never run Custom scans at all on my system, ever. I only do Threat scans. And keep in mind this is coming from a person who is so paranoid that I will occasionally run 2 or 3 of the free AV scanners just to double-check that there are no threats on my system anywhere (and they've never found anything, of course; I'm just paranoid so I like to make sure). Anyway, if there's anything else we can help you with please let us know. Thanks
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