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exile360

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Everything posted by exile360

  1. Greetings, Your logs show that User Account Control is not configured to its default settings. Malwarebytes, like most modern programs is designed to be fully UAC compatible and compliant so non-default UAC settings may cause issues with the program. Please try resetting UAC back to defaults and then restart your system and try activating Malwarebytes again using your license key. Instructions on configuring UAC can be found in this article. If it still fails, please try activating your license in Safe Mode with Networking. Instructions on booting into Safe Mode can be found on this page. If it is still unsuccessful then please try performing a clean installation to see if that resolves the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue has been resolved or not. Thanks
  2. Please create a new topic so that you have your own thread to work in and run the Malwarebytes Support Tool and have it create the logs as detailed in this post and then attach the resulting ZIP file in your new topic so that someone can take a look and investigate what is going on with your system and installation. This thread had to do with Kaspersky and has been addressed so please just create your own thread and post the requested logs there and someone will help you. Thanks
  3. I haven't investigated the URL in question, however any domain using the term 'footprint' is suspect as footprinting is a well known method of tracking users on websites, so it is possible that they have tied their video streams to their footprinting of traffic on their site to gather telemetry/browsing data, similar to how some sites will refuse to play streams/display content when ads and/or tracking cookies are blocked/disabled on the site. If this is the case with this particular URL then I would prefer Malwarebytes continue to block it since that is its entire purpose after all (to block tracking/footprinting along with ads, scams, clickbait and of course malware).
  4. Please follow the instructions above. If you have any Kaspersky products installed then please refer to the workarounds and information in this topic, but if you don't have any Kaspersky products installed then please create a new topic and post the requested logs so that someone may assist you further in diagnosing the issue. I have premium and Chrome, Firefox and Thunderbird all work fine for me, so this issue is not universal to all systems. Please follow the above instructions to seek assistance in getting the issue corrected. Thanks
  5. Greetings, Unfortunately you cannot register Malwarebytes with Security Center and still have Windows Defender active. This is because Microsoft does not allow Windows Defender to remain active if any other program is registered with Security Center as antivirus protection. To use Malwarebytes with Windows Defender still active you need to turn off the option in Malwarebytes for Malwarebytes to register in the Windows Security Center. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  6. If you are using Kaspersky then that would be the reason for the issues as Kaspersky's latest versions conflict with the Ransomware Protection component in Malwarebytes. If you do not have any Kaspersky products installed then it is not the same issue (though the symptoms may be similar), in which case I would recommend starting a new thread and posting the logs from the Malwarebytes Support Tool to seek assistance: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  7. Greetings, Are you having trouble deleting items from quarantine, is that what you mean? Or are you trying to restore an item that has been quarantined? Or is the issue that quarantined items still remain on disk after the quarantine process? Please let us know as the answer depends on what exactly is occurring. Thanks
  8. Why doesn't the Malwarebytes icon in the toolbar show a number for the number of blocked items? I suspect it may be something else blocking the iframe, not Malwarebytes: If I then access the settings>allow list and click the highlighted button below it automatically fills in the name of the site where the blocked content is found so that I can add it to my Allow List: Then it's just a matter of selecting the protections to disable for the specified site using the provided drop-down, add it to the Allowed websites list then click Done. After that, just refresh the page and the content should no longer be blocked.
  9. You actually can deactivate remotely via the My.Malwarebytes.com site and you can also use the 'Deactivate all' function to completely reset/deactivate the software from all devices (very useful for multi-device licenses). You can install the software on as many devices as you wish; there is no difference between the free version and the Premium version except that the paid features are activated once you enter your license key to turn free into Premium, and if you attempt to activate the software on too many devices it informs you that the number of devices has been exceeded so that you can go to your account at My.Malwarebytes.com to deactivate a device if you wish to.
  10. Currently I believe the way it is handled is similar to how other blocking extensions handle it such as Disconnect, uBlock Origin, Adblock Plus, DuckDuckGo Privacy Essentials and others where it simply displays the blocked item count for elements blocked on the current tab/page, and if the user needs to access one of the blocked sites they need only click the extension's icon in the toolbar and whitelist it.
  11. Linux is not officially supported, so whether the banner is displayed there is irrelevant because Malwarebytes Browser Guard shouldn't be used on Linux, and if it is, then it is at the user's own risk. Officially, according to the Malwarebytes Browser Guard main page, only Windows and macOS are officially supported, both of which support the Premium version of Malwarebytes. You can verify this by reviewing the Tech specs listed at the bottom of this page.
  12. It likely also depends greatly on the version of Android you're device is running, the version of browser you have installed and the way that web connectivity within the device functions. There are a lot of variables involved. Also, if you use any sort of VPN or IP concealment tool this too will cause Malwarebytes Browser Guard to fail to function properly as such tools modify how your browser sees the websites you visit (it doesn't see the true IP address of their servers if you are using a VPN or similar tool so blocking will fail for any site that is blacklisted based on IP; this is also true for any other blocking filters/extensions like ad blockers and the like).
  13. Yes, unfortunately it is a limitation of the license validation system. Under a different OS there is no way for the product to know that it is just a different installation on the same machine (this is why it is also important to deactivate your license before reinstalling Windows if possible, otherwise you should do so by accessing your account at My.Malwarebytes.com otherwise it may fail to activate when you reinstall the software).
  14. I noticed that the tech specs/requirements listed at the bottom of this page show only Windows and macOS so at the very least Android is not officially supported, though unofficially I have seen some users successfully install and use the extension on Android but I don't know what issues, if any, there are with running it on Android.
  15. You're welcome, and if there is anything else we might assist you with please let us know. Thanks
  16. Just FYI, you can also right-click on any file, folder or drive and select the option Scan with Malwarebytes to scan it manually. Very useful if you say, plug in an external drive and want to scan it quickly for threats.
  17. You could try checking for updates. Since you can't really see the UI too clearly to do so that way, you should be able to right-click on the Malwarebytes tray icon and select Check for Updates. I seem to recall a recent patch that fixed issues similar to what you're seeing so hopefully that will fix it. If it doesn't then I'd recommend making sure your graphics card drivers are up to date. The download sites for each of the major GPU manufacturers are linked below; just make sure you select the right drivers for your particular chip/card model: Intel NVIDIA AMD/ATI
  18. Greetings, Please do the following so that we may investigate this issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  19. Greetings, Please try running it in Safe Mode with Networking. Instructions on booting into Safe Mode can be found here as well as here. Please let us know how it goes. Thanks
  20. Greetings, This is not how Malwarebytes works; it does not scan items in explorer on access the way that Windows Defender and other AVs do; it is engineered this way deliberately for the sake of compatibility so that it can be run alongside third party security tools and traditional AVs, including Windows Defender.
  21. You can still run Malwarebytes 4 alongside Windows Defender, you simply need to disable the option under Windows Security Center in Malwarebytes under settings in the Security tab (click the gear icon in the upper right corner of the UI to access settings). Once you do that, restart your system and Windows Defender should be active again. We have many users running this combination without any issues so it should work on your system as well, however if you are experiencing performance issues then it is likely related to an issue with some systems and version 4 that is currently being investigated by Malwarebytes' Developers.
  22. Greetings, I'm sure they will provide new beta builds for testing once they have some new features to offer/test, and when they do the new builds will be posted in this area so just keep an eye on it to see when they post. If there's anything else we might assist you with please let us know. Thanks
  23. Yes, that's correct. You can use your license on any type of device, however to have it active on more than one device you will need one license/subscription for each device. You might contact Malwarebytes Support to see about discount pricing if you wish to add more devices/subscriptions to your account as generally you get a discount when purchasing for more than a single device so they might be able to provide some kind of bundle pricing to save you some money. You can contact Support by filling out the form on the bottom of this page and they will respond to you via email.
  24. Greetings, It sounds like it is a false positive. To eliminate the detection you can exclude the application so that it is no longer detected. To do so, follow the instructions under the Allow a file or folder section of this support article and select the option to exclude from detection as ransomware only and select the folder of the program being detected or the file being detected itself (it's up to you which, however excluding its folder will prevent any other components of the program from being detected as well which might be necessary). You can create a new topic here to report the suspected false positive and a member of Research will check the file and let you know as well as whitelisting the file in a database update if it does turn out to be a false positive. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  25. You're welcome. Hopefully they'll consider making it available eventually.
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