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exile360

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Everything posted by exile360

  1. Yeah, that could be it, or it could have some kind of bug causing issues with differentiating between AM and PM or something like that, like maybe the underlying code is using a 24 hour clock (which I suspect it likely is, as that's a typical thing for developers to do) and maybe they don't have the logic for interpreting the time of day as it is output to the UI configured correctly so that it is showing the wrong thing at the wrong time at certain times of day/night.
  2. I believe the logic is for a couple of reasons. First, the most typical scenario for a user creating an exclusion is for something that has been detected such as a PUP that they wish to keep installed on their system that Malwarebytes has flagged, a website that was blocked by Web Protection that they wish to visit, or in rare cases a false positive that they wish to exclude until it can be reported and corrected. The scenario of preemptively excluding folders is definitely another common use case, however that's all the more reason not to 'hide' it with the other more advanced settings, at least in my opinion, and generally speaking, exclusions between AVs and Malwarebytes are not required for compatibility with only a handful of known exceptions, at least as far as I am aware based on reports here on the forums, but even then, that just further makes the case to have the option more up front accessible from one of the main buttons on the dashboard if it is a common action, at least in my opinion. The settings are typically items that most users aren't expected to adjust at all; the things that are expected to be left at their defaults, at least that's how I think of it and in my opinion the new layout makes a lot more sense in that context, though obviously it's going to throw off anyone used to the old UI, but that's true of any changes made in the new one.
  3. Greetings, This can be pretty typical as Malwarebytes was designed primarily to rely on its default Threat scan which looks in all known locations where infections and PUPs like to install themselves in addition to scanning all system loading points in the registry, startup folders, services, drivers and task scheduler as well as all active processes, threads and modules loaded into memory so even if an active threat were running from an unusual location it should still be detected. I would suggest trying a normal Threat scan and seeing how long that takes and if it is an unusually long time definitely let us know. With that said, I would recommend enabling rootkit scanning for your scans located under settings in the Security tab under Scan Options that way it will check your device for any rootkits in addition to other threats.
  4. Yes, if you had the window open it would definitely remain open, even through the scheduled scan, but please do let us know if you find any different or odd behaviors. Thanks
  5. I see, that shouldn't be a problem. If you haven't done so already, please sign up for an account at My.Malwarebytes.com if you haven't done so already using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that email address). You'll find instructions on how to sign up in this support article. If you have to use a different email, then please refer to the instructions on adding a license to your account manually found in this support article. Once you've got that set up you should be able to deactivate any lingering old installations from previous Windows installs (it's likely bugged in the system thinking that your old install from your current system is still active even though you uninstalled it). Instructions on deactivating your license from past installs/other devices can be found in this support article (refer to the information regarding using My.Malwarebytes.com; the easiest way is usually just to use the Deactivate all function that should be listed there and that should reset your license key so that you may activate it again on your system in 4.0). If you still have trouble and aren't able to reset your key and get it activated because it still says that the license is in use/reached its limit then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. Also be aware that once you do get it activated you might need to either roll back to version 19 of Kaspersky or disable the Ransomware Protection component in Malwarebytes. This is the compatibility issue with Kaspersky I was referring to. It appears to be affecting web browsers and some other applications where they have trouble running when the latest version of Kaspersky is active along with Ransomware Protection in Malwarebytes. Please let us know how it goes and if there is anything else we might do to assist you. Thanks
  6. That's strange, it shouldn't have opened the window to scan at all. It should just run silently in the background, at least that is how it has always worked in the past (I haven't tested scheduled scanning in 4.0 myself yet as I don't use the scheduler).
  7. That is odd. Yes, I'll definitely report it to the web team in charge of the page. Which page exactly did you have trouble with? The one linking to the Support contact form, or the main page at My.Malwarebytes.com where you sign up for an account to manage your licenses (or both)? Please let me know and I'll be sure to report the issue to the web team so that they may investigate and hopefully get it fixed.
  8. Excellent, I'm glad that it worked. Yes, I'm sorry for the incident. Apparently there is some kind of issue with the latest version that occurs when upgrading under certain circumstances, however it is generally cleared up once you can get it removed. If you wouldn't mind, please do the following so that we may take a look at some of your system's settings to try and determine what might have caused it and we should be able to ensure that you don't have any trouble if you do decide to reinstall it (the info will also be helpful to the Developers in troubleshooting what might have caused the issue to begin with to prevent it for others in the future): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply You don't have to of course, but it would be much appreciated if you would. Either way we're glad that we were able to help you with the issue you experienced and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  9. Yes, that's correct. Another member confirmed that they were able to install the older version of Kaspersky (build 19 I believe) and that also resolved the issue. Hopefully they will have a fix for this soon so that the two can work together fully patched and fully enabled.
  10. Greetings, Please give it a try in Safe Mode, and if that doesn't work, please try using the 'Clean' function in the Support Tool in Safe Mode to see if that gets it removed for you. Please let us know how it goes and if you continue to have issues. Thanks
  11. You should deactivate your license before reinstalling Windows. To do so, open Malwarebytes and click on the gear icon to access settings and select Account Details and click on Deactivate which will revert it to free mode so that you may reactivate it once you've reinstalled Windows and reinstalled Malwarebytes on your new OS. Also, if you haven't done so already you should sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license. Instructions on doing so can be found in this support article and if you need to add your license to your account manually you'll find instructions on doing that in this support article. Once that is all set up you'll be able to manage your licenses from the website so even if your system is unavailable you'll still be able to deactivate your license key so that you may install it on a new system or installation. More details on managing licenses via My.Malwarebytes.com can be found in this support article.
  12. I noticed in your earlier logs it shows that you are running Kaspersky. If so, there is a known compatibility issue with the latest versions of Kaspersky and that may be the cause. You should test by disabling/exiting Kaspersky and seeing if you are able to enable Malware Protection then. If not, then please try installing the new version of Malwarebytes from here to see if it works properly.
  13. Excellent, I'm glad you were able to resolve the issue. If there is anything else we might assist you with please let us know. Thanks
  14. Thanks, please try disabling or removing Avast temporarily to see if that makes any difference. If it does, then try adding exclusions in Avast for Malwarebytes and for Malwarebytes in Avast. The list of items to exclude from Avast's protection can be found in this support article. To exclude Avast from Malwarebytes, open Malwarebytes and click on the Detection History area, select Allow List, then click Add and choose Allow a file or folder and browse to the location of Avast's program folder under C:\Program Files and/or C:\Program Files (x86) then do the same for Avast's primary data folder which is likely located under C:\ProgramData. Once that is done, restart your computer and see if things are behaving better now. Please let us know how it goes. Thanks
  15. Greetings, There is no login for the support site, all you need to do to contact Support is fill out the form on the bottom of this page and they will assist you directly via email. For the My Account feature at My.Malwarebytes.com you must create a separate account (it isn't connected in any way to accounts here on the forums) using, if possible, the same email address you used when you originally purchased your licenses. Instructions on doing so can be found in this support article and details on adding a license key to your account manually can be found in this support article. If you are unable to reset your license keys due to them being blacklisted then you will need to contact Support via the form I linked to above and they will look up the keys and assist you. Please let us know if there is anything else we might assist you with. Thanks
  16. Greetings, If you are attempting to run a Custom/full scan, I would strongly recommend against it. The scan engine in Malwarebytes works very differently from other scanners and is designed to target malware based on where it actually installs itself and also looks at all system loading points that malware would use to run at startup as well as all active processes and threads in memory, so even if an active threat were running from an unorthodox location, it should still be detected. It is for these reasons that we recommend just using the default Threat Scan. With that said, if the scan type you are attempting to run is a Threat Scan then there might be some issue with the system preventing the scan from completing such as an issue with your Malwarebytes installation, another security product or some other application on the system blocking it from accessing one or more files on the system, or even corruption of one or more sectors on the drive. If you aren't certain whether the product you are running is legit or not then please do the following and the link provided will provide the correct version of the product: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please try running a Threat Scan if you haven't already and let us know if it is able to complete or not, and if it still isn't able to finish then please do the following so that we may take a closer look at what is going on with the system: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  17. Greetings, I believe I see what the problem is. Please remove these entries from your HOSTS file: Hosts File Blocks ================================== Host data: 0.0.0.0 serius.mwbsys.com Host data: 0.0.0.0 keystone.mwbsys.com If you need instructions on how to reset the HOSTS file you will find them in this Microsoft support article. Once that is done, restart your computer and try activating Malwarebytes with your license key again to see if it now works. Please let us know how it goes and if you have any additional issues or questions. Thanks
  18. By the way, you could even set up MAC address filtering, though it isn't the most powerful security feature, it should at least prevent any FireTV sticks from being added to your network.
  19. It sounds like one of your neighbors is getting onto your network using your internet. You need to work with your cable provider to secure everything. It all needs to be updated with the latest firmware, set to the strongest security (likely WPA2) and to be configured with a strong password to prevent any unauthorized users from accessing it.
  20. MG-1451 is the model of the mouse, what is the model of the PC?
  21. Greetings, Until a permanent solution for this issue is found, you could unregister Malwarebytes from the Windows Action Center by switching the option off in Malwarebytes and Malwarebytes' tray application will continue to monitor itself, and by default it will display a notification as well as an alert status indicator on the icon itself whenever any protection components are disabled this way at least you will know that it is being monitored and reported accurately without having any false reports from Action Center. Here is an example of the notification you will see whenever any real-time protection component has been disabled: And here is what the status indicator on the tray icon looks like whenever there is an issue that warrants an alert status, including whenever any real-time protection components have been disabled/aren't active: Of course these alerts still show up when Action Center/Security Center is monitoring Malwarebytes, however I just wanted to let you know that Malwarebytes does self-monitor and will alert you any time anything is amiss with its protection so that you don't have to rely solely on the Windows Action Center/Security Center just in case you were not aware.
  22. Greetings, The default Threat Scan only checks the locations where infections are known to hide and install themselves instead of checking the entire disk and this is the scan that we recommend. It also checks all processes and threads running in memory, so even if an infection is running but located in a place that is not normally scanned it will still be detected. It also checks all startup areas/loading points (such as all of the startup areas in the registry, services, drivers and scheduled tasks) to look for any active infections. Malwarebytes is very different from a normal antivirus since it uses heuristics, behavior and smart detection technologies to detect threats instead of relying mostly on traditional hashes and file signatures (which are the methods used by most antivirus for most of their detections) and this makes Malwarebytes much more efficient and also more capable at detecting new and unknown threats. With that said, I would recommend making one change to the Threat Scan. By default rootkit scanning is not enabled for scans so you may wish to enable this option under Settings>Security under the Scan Options section: The scans will still be much faster than the full Custom Scan, however you will still have rootkit scanning active so that it looks for rootkits on your system along with checking for any other threats. You can find more details about the settings here. You may also enable the rootkit scanning option for any scheduled scans you have set up in the software by clicking on the Scanner area of the main dashboard of the software and selecting Scan Scheduler then editing each scheduled scan and clicking Advanced to show the advanced options and checking the box next to Scan for rootkits and clicking Save: You can find further details on using the scan scheduler here. The entire Malwarebytes 4 user guide can also be found here which provides all of the guides I linked to and much more if you wish to dive deeper into the settings and features of Malwarebytes 4. I hope this helps to clarify how the scan works, and if there is anything else we might assist you with or if you have any trouble finding any of the settings please let us know and we will do our best to help you. Thanks
  23. Yes we will be sure to let you know once the issue is fixed. Thanks, you too
  24. OK, that makes sense for the scenario where it isn't blocking the program. Yes, please check to see if it is loaded into it (if possible) when it is configured such that it terminates it (though I don't know if there would be time). It's also possible that detection happens a different way without injecting the DLL directly into the Unifi process, however I suspect it does inject the DLL as that would definitely explain the variable behavior if it fails to inject the DLL under certain scenarios.
  25. Greetings, Please try installing Malwarebytes in Safe Mode with Networking to see if it will run that way and you should try running the support tool from Safe Mode as well. You will find instructions on how to boot into Safe Mode on the following pages: For Windows 10 the instructions can be found here For other Windows versions the instructions can be found here If that still does not work, and especially if you believe that your system might be infected then please read and follow the instructions in this topic as best you can, skipping any steps that you are unable to complete, then creating a new topic in our malware removal help area by clicking here providing a description of the issues you are experiencing along with any of the logs and information from the instructions that you are able to gather and one of our malware removal specialists will guide you in checking and cleaning the system of any threats which will hopefully resolve the issues you are experiencing. I hope this helps, and please let us know if there is anything else we might assist you with. Thanks
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