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Posts posted by exile360

  1. Greetings,

    Please try adding the second domain, system1.com, to your allow list and let us know if the site now loads correctly or not.


  2. Do you own an NVIDIA graphics card?  If so, then one of its drivers may be the cause of this issue.  If you open Device Manager and expand the Sound, video and game controllers section you should see an entry called High Definition Audio Device and likely a second sound controller called something like Realtek High Definition Audio.  The NVIDIA HD Audio device should be disabled then you should restart your computer and test to see if Malwarebytes now works properly and the system is stable.  Keep in mind that disabling the NVIDIA audio interface will disable any audio being transmitted through any HDMI connections, be they analog or digital and that you will only be able to use the built in onboard HD Audio controller, likely from Intel (Azalia HD Audio) or Realtek however that should resolve the issues you've been experiencing if I am correct about the cause.

    Please let us know if this helps or not.


  3. By the way, while I don't know the source of the block events, I do believe they are being caused by this module in Malwarebytes' Exploit Protection settings:


    I would not advise turning the protection off, however this information may prove useful for anyone attempting to find the cause of the block events.  In the meantime if you have any Java related programs/components/runtimes installed it is possible that removing them from your system may alleviate the issue, however if you still require Java for any reason then this won't help unfortunately.

  4. Greetings,

    It seems the Support Tool was unable to complete properly.  Please try running it in Safe Mode with Networking to see if it works properly there.  Instructions on booting into Safe Mode can be found here as well as Safe Mode.  Once that is done, then do the following:

    1. Run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes and provide the new ZIP file once the tool completes.


  5. In addition to the advice already given, I would also suggest taking a look at the following selection of free firewalls available for Windows as one of them should provide the functionality you desire and any of them should work well alongside Malwarebytes:

    Please be sure to choose only one firewall however, as attempting to use more than one firewall on a system is very likely to cause problems, including possibly disabling internet connectivity.

  6. Greetings,

    If you are able, please try testing by disabling each individual protection module in Malwarebytes to determine if disabling any one function alleviates the issue.

    Once that is done please let us know how it went and which protection component seems to be causing the problem, if any.


  7. Greetings,

    Unfortunately I believe that because of the way that both Apple and Google manage software/the app stores for their devices it is impossible for Malwarebytes to provide license management for licenses/devices of those types (ChromeOS/iOS) outside of the official app stores for those devices.  This means that any purchases for such devices will be tied to the account you are signed into on such devices at the time of purchase.

    For Windows devices you have the option of signing up for an account at My.Malwarebytes.com to manage your licenses/subscriptions, however it cannot be used for managing iOS/Google Play subscriptions/purchases, at least as I understand it, again because of how those two devices/companies use closed/controlled stores for software to install on such devices.

    That said, I do believe that Malwarebytes keeps track of all current licenses/subscriptions/purchases for all devices, however I do not believe that they provide the public with access to that information/system, however they do use it to look up account info/licenses for users when a support request is made.  If you need assistance in looking up any of your licenses/subscriptions you may contact Malwarebytes Support directly by clicking the Submit a ticket link at the top of this page and filling out the web form to receive assistance from Support.

    You may find the information in this support article to be of help as well as this support article if you need to add a license manually to your account (for your lifetime key for example) and there are articles related to installing, activating, uninstalling and cancelling licenses for iOS and ChromeOS devices throughout the official support site as well.

  8. Greetings,

    While things have certainly changed in the UI/UX recently, most functions should be accessible through the same or fewer clicks than previous versions, though there are sometimes multiple ways to reach a specific area of the UI/function so it may depend on which methods you are using the reach the functions in question.  It may help to familiarize yourself with the new layout by reviewing the information in the official Malwarebytes 4.x user guide located here.

    Aside from that, if you could list any specific issues/functions you're frustrated with vs v3 that would definitely help.  Any feedback you provide will be submitted to the Product team for consideration and review, and while I cannot promise that things will be changed, they are always looking for ideas and feedback to make their products better so I definitely recommend providing details on any features/functions you're frustrated with in the latest UI/UX and I will submit your feedback for review by the team.


  9. Greetings,

    I'm sorry to hear that you're having trouble with your licenses, but we'll do our best to help you resolve the issues.  First, since we do not have access to the helpdesk ticketing system we cannot reset your license or check on the status of them, however there are some things you can do which might correct the problem if you haven't tried already.  If you have not done so already, please sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your licenses.  Instructions on doing so can be found in this support article.  If you aren't able to do so, then use your current email address and then try adding your license keys to your account manually as described in this support article.

    If that does not resolve the issue or if your licenses will not activate on your devices due to an error stating something about Malwarebytes being unable to connect to service then please ensure that nothing is blocking the software from communicating with the internet, including any firewalls, proxies, VPNs, alternate DNS or any other network connectivity tool and if that does not help then please do the following on one of the affected systems so that we might take a look and try to determine what is going wrong with the license activation process:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Please let us know how it goes and if necessary, please provide the requested ZIP file for troubleshooting.  In the meantime I will also alert the forum moderators that you would like a member of the staff to investigate and try to expedite your helpdesk ticket.


  10. Malwarebytes doesn't really allow you to exclude an item from being checked by real-time protection not scans as they are directly connected.  That said, the most likely culprit for high disk usage in Malwarebytes would be the Ransomware Protection component.  Please try disabling it to see if that makes any difference.

    To do so, open Malwarebytes and in the Real-Time Protection area click the switch next to Ransomware Protection and click Yes if prompted by User Account Control to disable it, then restart your system and test to see if the issue is gone.

    Please let us know how it goes and how the system performs with that component disabled.


  11. I suspect I just stumbled upon a bug:


    The site in question was blocked in the form of a video embedded in another webpage where the Malwarebytes block notice was displayed instead.  The catch is that the site being blocked was already in my exclusions from blocking as malware even though that is precisely what the block/redirect page categorizes it as.

    I'm using the latest build of SRWare Iron on Windows 7 x64.

  12. Greetings,

    This is a known issue that happens under certain conditions.  Generally reinstalling the product over itself should resolve the issue.  You may do so by downloading and installing the latest version of Malwarebytes from here over the top of your existing Malwarebytes installation, then restart your system and everything should be working normally again and hopefully the issue will not return, but please let us know if it does.

    Please let us know how it goes.


  13. Greetings,

    Yes, you can.  To do so, simply activate Malwarebytes with your license key, then open Malwarebytes to the Security tab under settings which you can access by clicking the small gear icon in the upper right, then toggle the option for Malwarebytes to register in the Windows Security Center to off, then restart your computer and both Malwarebytes and Defender should be active with all of their protection enabled.

    I hope this helps and if there is anything else we might assist you with please let us know.


  14. 1 hour ago, AdvancedSetup said:

    Thanks for the feedback @exile360 appreciated. Gives some understanding behind the music choice.

    Yes DMX may be rap but at least it has a story (as most songs do) vs some of the hardcore rap that I'm not even sure how to categorize as they are so mean and hateful to everyone except themselves (they walk on water in their songs, and portray themselves with more arrogance than Floyd Mayweather.).  I wouldn't seek out a DMX song on my own but if I were at some location and they were playing it I'd be okay with it. The hardcore rap I'd probably leave as I find it distasteful

    Yeah, there's good and bad in all genres and in all art forms, and of course different tastes which is why we have so many types of music and so many artists.  Wu-Tang is about as hardcore as I get.  Some of their music could technically be classified as 'gangster rap', especially some of their early tunes, but in reality most of what they rapped about, especially early on, had more to do with just talking about their actual life experiences on the streets and working to get their whole record deal/business set up.  It isn't really glorifying violence for the sake of violence, though many of their lyrics are quite graphic.  In fact, the entire reason I ended up getting into Wu-Tang was because of an earlier group, the Gravediggaz which featured the RZA (producer/member of the Wu-Tang Clan) as one of its members.  I remember when MTV caught wind of them and described it as a new genre called 'horror-core' which is ridiculous in my opinion.  You can have spooky themes/styles/lyrics etc. in any genre of music (except polka, but then again... :P) but that doesn't define that spooky song/album/band as some new genre or sub-genre just because they're into spooky stuff.  I mean they didn't rebrand Kiss and Ozzy as some new sub-genre just because of occult/Satanic themes...oh wait, they did come up with the term 'shock rock' didn't they?  Of course they also apply the same label to groups like ICP and Gwar even though they are clearly entirely different categories of music, just with common themes.  It's like calling every song about romance/relationships the 'romance' genre regardless of whether it's a slow country tune, an upbeat jazz tune, or a hard-core death metal epic ballad.  It just doesn't make sense because themes are not how genres of music are defined, at least not generally (though sometimes certain themes can be common traits of some genres among many of their songs/bands/albums like puppy dogs and pick-up trucks in country songs).

  15. I'll leave the crash analysis to the Malwarebytes staff, however I can help you with running the Premium version as an on-demand scanner if that is what you want (though just be aware that we have many users running Malwarebytes Premium alongside Windows Defender in real-time without any issues and you can do the same if you wish simply by disabling the option for Malwarebytes to register in the Windows Security Center under settings as described in this support article).  To use Malwarebytes Premium without any of its protection active simply activate Premium via your license and toggle the option for each of the 4 protection layers off; this can be accomplished either via the menu in the Malwarebytes tray icon's right-click context menu or through the Real-Time Protection area of the main dashboard in the Malwarebytes UI, then disabling the option for Malwarebytes to notify you when any real-time protection modules are turned off located under the Notifications tab in settings.

    You may also disable Malwarebytes' self-protection Chameleon driver.  The option to do so is under the Advanced sub-menu under the Windows startup section of the Security tab in settings.

    You may delete the default scheduled scan if you wish as well.  To do so, click the link indicating the next scheduled scan time on the main dashboard in the Scanner section then hover your mouse over the scheduled scan and click the trash can icon to delete it.

    Those steps will allow you to run Malwarebytes Premium as an on-demand scanner, however each time you are done using it you should right-click the Malwarebytes tray icon and select Quit Malwarebytes then click Yes to the User Account Control prompt, otherwise Malwarebytes will continue to run in the tray in the background.

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