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Everything posted by exile360

  1. Greetings, Please give it a try in Safe Mode, and if that doesn't work, please try using the 'Clean' function in the Support Tool in Safe Mode to see if that gets it removed for you. Please let us know how it goes and if you continue to have issues. Thanks
  2. You should deactivate your license before reinstalling Windows. To do so, open Malwarebytes and click on the gear icon to access settings and select Account Details and click on Deactivate which will revert it to free mode so that you may reactivate it once you've reinstalled Windows and reinstalled Malwarebytes on your new OS. Also, if you haven't done so already you should sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license. Instructions on doing so can be found in this support article and if you need to add your license to your account manually you'll find instructions on doing that in this support article. Once that is all set up you'll be able to manage your licenses from the website so even if your system is unavailable you'll still be able to deactivate your license key so that you may install it on a new system or installation. More details on managing licenses via My.Malwarebytes.com can be found in this support article.
  3. I noticed in your earlier logs it shows that you are running Kaspersky. If so, there is a known compatibility issue with the latest versions of Kaspersky and that may be the cause. You should test by disabling/exiting Kaspersky and seeing if you are able to enable Malware Protection then. If not, then please try installing the new version of Malwarebytes from here to see if it works properly.
  4. Excellent, I'm glad you were able to resolve the issue. If there is anything else we might assist you with please let us know. Thanks
  5. Thanks, please try disabling or removing Avast temporarily to see if that makes any difference. If it does, then try adding exclusions in Avast for Malwarebytes and for Malwarebytes in Avast. The list of items to exclude from Avast's protection can be found in this support article. To exclude Avast from Malwarebytes, open Malwarebytes and click on the Detection History area, select Allow List, then click Add and choose Allow a file or folder and browse to the location of Avast's program folder under C:\Program Files and/or C:\Program Files (x86) then do the same for Avast's primary data folder which is likely located under C:\ProgramData. Once that is done, restart your computer and see if things are behaving better now. Please let us know how it goes. Thanks
  6. Greetings, There is no login for the support site, all you need to do to contact Support is fill out the form on the bottom of this page and they will assist you directly via email. For the My Account feature at My.Malwarebytes.com you must create a separate account (it isn't connected in any way to accounts here on the forums) using, if possible, the same email address you used when you originally purchased your licenses. Instructions on doing so can be found in this support article and details on adding a license key to your account manually can be found in this support article. If you are unable to reset your license keys due to them being blacklisted then you will need to contact Support via the form I linked to above and they will look up the keys and assist you. Please let us know if there is anything else we might assist you with. Thanks
  7. Greetings, If you are attempting to run a Custom/full scan, I would strongly recommend against it. The scan engine in Malwarebytes works very differently from other scanners and is designed to target malware based on where it actually installs itself and also looks at all system loading points that malware would use to run at startup as well as all active processes and threads in memory, so even if an active threat were running from an unorthodox location, it should still be detected. It is for these reasons that we recommend just using the default Threat Scan. With that said, if the scan type you are attempting to run is a Threat Scan then there might be some issue with the system preventing the scan from completing such as an issue with your Malwarebytes installation, another security product or some other application on the system blocking it from accessing one or more files on the system, or even corruption of one or more sectors on the drive. If you aren't certain whether the product you are running is legit or not then please do the following and the link provided will provide the correct version of the product: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please try running a Threat Scan if you haven't already and let us know if it is able to complete or not, and if it still isn't able to finish then please do the following so that we may take a closer look at what is going on with the system: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. Greetings, I believe I see what the problem is. Please remove these entries from your HOSTS file: Hosts File Blocks ================================== Host data: serius.mwbsys.com Host data: keystone.mwbsys.com If you need instructions on how to reset the HOSTS file you will find them in this Microsoft support article. Once that is done, restart your computer and try activating Malwarebytes with your license key again to see if it now works. Please let us know how it goes and if you have any additional issues or questions. Thanks
  9. By the way, you could even set up MAC address filtering, though it isn't the most powerful security feature, it should at least prevent any FireTV sticks from being added to your network.
  10. It sounds like one of your neighbors is getting onto your network using your internet. You need to work with your cable provider to secure everything. It all needs to be updated with the latest firmware, set to the strongest security (likely WPA2) and to be configured with a strong password to prevent any unauthorized users from accessing it.
  11. MG-1451 is the model of the mouse, what is the model of the PC?
  12. Greetings, Until a permanent solution for this issue is found, you could unregister Malwarebytes from the Windows Action Center by switching the option off in Malwarebytes and Malwarebytes' tray application will continue to monitor itself, and by default it will display a notification as well as an alert status indicator on the icon itself whenever any protection components are disabled this way at least you will know that it is being monitored and reported accurately without having any false reports from Action Center. Here is an example of the notification you will see whenever any real-time protection component has been disabled: And here is what the status indicator on the tray icon looks like whenever there is an issue that warrants an alert status, including whenever any real-time protection components have been disabled/aren't active: Of course these alerts still show up when Action Center/Security Center is monitoring Malwarebytes, however I just wanted to let you know that Malwarebytes does self-monitor and will alert you any time anything is amiss with its protection so that you don't have to rely solely on the Windows Action Center/Security Center just in case you were not aware.
  13. Greetings, The default Threat Scan only checks the locations where infections are known to hide and install themselves instead of checking the entire disk and this is the scan that we recommend. It also checks all processes and threads running in memory, so even if an infection is running but located in a place that is not normally scanned it will still be detected. It also checks all startup areas/loading points (such as all of the startup areas in the registry, services, drivers and scheduled tasks) to look for any active infections. Malwarebytes is very different from a normal antivirus since it uses heuristics, behavior and smart detection technologies to detect threats instead of relying mostly on traditional hashes and file signatures (which are the methods used by most antivirus for most of their detections) and this makes Malwarebytes much more efficient and also more capable at detecting new and unknown threats. With that said, I would recommend making one change to the Threat Scan. By default rootkit scanning is not enabled for scans so you may wish to enable this option under Settings>Security under the Scan Options section: The scans will still be much faster than the full Custom Scan, however you will still have rootkit scanning active so that it looks for rootkits on your system along with checking for any other threats. You can find more details about the settings here. You may also enable the rootkit scanning option for any scheduled scans you have set up in the software by clicking on the Scanner area of the main dashboard of the software and selecting Scan Scheduler then editing each scheduled scan and clicking Advanced to show the advanced options and checking the box next to Scan for rootkits and clicking Save: You can find further details on using the scan scheduler here. The entire Malwarebytes 4 user guide can also be found here which provides all of the guides I linked to and much more if you wish to dive deeper into the settings and features of Malwarebytes 4. I hope this helps to clarify how the scan works, and if there is anything else we might assist you with or if you have any trouble finding any of the settings please let us know and we will do our best to help you. Thanks
  14. Yes we will be sure to let you know once the issue is fixed. Thanks, you too
  15. OK, that makes sense for the scenario where it isn't blocking the program. Yes, please check to see if it is loaded into it (if possible) when it is configured such that it terminates it (though I don't know if there would be time). It's also possible that detection happens a different way without injecting the DLL directly into the Unifi process, however I suspect it does inject the DLL as that would definitely explain the variable behavior if it fails to inject the DLL under certain scenarios.
  16. Greetings, Please try installing Malwarebytes in Safe Mode with Networking to see if it will run that way and you should try running the support tool from Safe Mode as well. You will find instructions on how to boot into Safe Mode on the following pages: For Windows 10 the instructions can be found here For other Windows versions the instructions can be found here If that still does not work, and especially if you believe that your system might be infected then please read and follow the instructions in this topic as best you can, skipping any steps that you are unable to complete, then creating a new topic in our malware removal help area by clicking here providing a description of the issues you are experiencing along with any of the logs and information from the instructions that you are able to gather and one of our malware removal specialists will guide you in checking and cleaning the system of any threats which will hopefully resolve the issues you are experiencing. I hope this helps, and please let us know if there is anything else we might assist you with. Thanks
  17. You are welcome. Yes, there are issues with Kaspersky right now with both Malwarebytes 3 and Malwarebytes 4. Kaspersky's latest update caused the problem but Malwarebytes' Developers are already trying to find a solution so hopefully it is something that they can fix on their side if Kaspersky is not interested in fixing it. Also, I apologize that I translated the images into Spanish instead of Portuguese (my browser automatically translates other languages to English for me and I failed to check your original text to verify the language that you were speaking). I'm sorry about that. Yes, hopefully the upgrade to Windows 10 will help things, but in the meantime if you would prefer to keep Malwarebytes and still have an antivirus also you may uninstall Kaspersky and install Microsoft Security Essentials. I use the two of them together on my own Windows 7 x64 system and they work quite well together. Regardless of what you decide to do, please let us know how it goes and if there is anything else we might assist you with.; Thanks
  18. Yes, there seems to be an issue on some systems where certain antivirus are installed. If you are using Bitdefender or Avast antivirus you might need to create exclusions in Malwarebytes for the antivirus' folder located under Program Files or Program Files (x86) as well as the folder under C:\ProgramData. You may also need to exclude the files listed in this support article from your antivirus. If that does not correct the issue, then you might try disabling the Ransomware Protection component to see if that helps. If it still doesn't work, please do the following so that we may provide the information to the Developers so that they can hopefully fix the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply If that does not fix the issue or you would just prefer to roll back to version 3 then you may download it from here.
  19. Unless I misread it, it's all going to the customers:
  20. For quarantine, open Malwarebytes and click on the Historia de detecciones area and it should be the first tab shown and for exclusions select Lista de sitios permetidos. It is OK for you to type in your native language. I used a translator so that I could reply to you. I also typed the names of the items above in español as they appear in the Malwarebytes program to make it easier for you to locate them (just in case the translator you are using does not translate their English names exactly as they appear in the program itself since Malwarebytes is translated into languages by a group of helpful volunteers who provide the language translation files, not a machine). Please let me know if you still have any trouble finding anything or if there is anything else I can help you with. Thanks
  21. I have AT&T DSL and I recently upgraded to a faster speed (double my previous speed) as they now offer it in my area (I wish they'd have contacted me when it first became available like they promised to years ago when I originally asked about faster speed ) and one of the things I made absolutely certain of with the agent before approving the upgrade was that there would be absolutely no data caps whatsoever and she assured me there would be none (I'm on a business account since I work from home and one of the benefits is no caps, plus priority support) so for around $60 a month I now have an over 2MB (that's Megabytes) per second connection (around 13.5 megabits which is the measurement they advertise internet speeds in typically) with absolutely no limits. It's just about double my previous connection speed and it couldn't have come at a better time since not long ago my family was kind enough to provide me with a new 1440p 144Hz IPS monitor, so now I can stream full 1440p res video rather than 1080p because I've got the bandwidth to handle it, and boy does it look pretty . I don't really have any experience with AT&T wireless as I don't use an AT&T cell phone, but their DSL division has been really good to me over the years and their services is as consistent as the sunrise and virtually never goes down (even when the power goes out, which is pretty impressive IMO, especially since as far as I know, their lines are hanging from the same poles as the power company's as we're still on copper here; no fiber for me sadly ). I prefer it to cable if only because with cable you have to share bandwidth with your neighbors/other homes in your area which really hurts speeds during peak hours. I like to know that no matter what, my connection speed is going to be consistent, and I monitor it constantly via a handy sidebar gadget so I always know what speed I'm getting.
  22. You can check whether Exploit Protection is loaded directly into a process using MS Sysinternals Process Explorer. Launch Process Explorer and locate the process you wish to check and then double-click on it or right-click on it and select Properties and look in the Threads tab and you should find an entry listed for mbae64.dll or mbae.dll. I'm not sure if Java protection requires the DLL to be loaded into the process, but I suspect that it does. When the blocking fails to occur I suspect it is because the DLL is not loaded into Unifi's process at the time (a member of the staff can correct me on this if this information is not accurate, but I believe this is how it works).
  23. Excellent, I'm glad to hear it. Thank you for letting us know, and if there is anything else we might assist you with please don't hesitate to ask. Thanks
  24. Ah, I see. You might be able to disable all notifications to remove it but I don't know if you'd want to do that since you'd also be disabling notifications of detections etc.
  25. Greetings, You are at least the second or third user to report performance issues with Malwarebytes 4 who was also running Avast AV. If you would, please try disabling or removing Avast temporarily to see if that eliminates the issue. I'm trying to determine if there is a conflict that needs further investigation. Thanks
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