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exile360

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Everything posted by exile360

  1. That makes sense, I bet they're using slightly different formatting/linking in each of the pair of posts they're creating and that's why the block only occurs on one of them and not the other. Anyway, I'm glad that we could assist in your detective work on tracking the source of these blocks and if there is anything else we might help you with please don't hesitate to let us know. Thanks
  2. Greetings, Please try following the instructions in this topic and let us know if that eliminates the issue permanently or not. Please let us know how it goes. Thanks
  3. I don't know if any such info is published or referenced anywhere but you can check the various removal guides posted here as well as the articles, some of which include some level of detailed threat analysis and logs (though I am not certain if they ever post event logs or not) found in the Malwarebytes Labs blog located here and the Malwarebytes Labs Threat Center located here.
  4. It sounds like perhaps it might be the power settings and that the machine is going into hibernation or sleep mode when left alone for a while with no activity and then gets hung in that state, something that could easily occur on older hardware. I'd suggest going into the power options and disabling the sleep and hibernation functions and keep it from powering down the drives.
  5. Thanks, it seems to be the same issue being reported by a few others recently. Hopefully a fix is coming in a future update. In the meantime you should disable the Web Protection component if the slowdown is too disruptive. I would also recommend installing Malwarebytes Browser Guard if you haven't already. You can learn more and download it from here.
  6. Greetings, Please ensure that you have the latest components and updates installed by launching Malwarebytes and navigating to settings by clicking the small gear icon in the upper right area of the Malwarebytes window then click on the Check for updates button found under the General tab and allowing it to install any available updates. Once that is done please restart your system and test to see if things have improved. If the issue still persists then please do the following so that we may investigate the issue further: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary, please provide the requested ZIP file. Thanks
  7. Greetings, You may need to create exclusions in your McAfee products for Malwarebytes. Please try excluding/trusting/allowing the items listed in this support article in McAfee for all of its real-time protection components including any firewall and/or HIPS components then restart to see if things have improved. Once that is done please try installing the latest version of Malwarebytes over the top of your existing installation using the offline installer found here and once it is installed, open Malwarebytes and navigate to settings by clicking the gear icon in the upper right are of the main Malwarebytes UI then click the Check for updates button and allow it to download and install any available updates. Once that is complete please restart your system and test to verify that Malwarebytes works normally without any crashes or issues. Please let us know how it goes and if you still observe any problems with the software. Thanks
  8. Thanks, I will let the Product team know about the issue with proxies and the normal/web installer.
  9. The info checks out, at least for the program version and component package version. Please manually check for updates again and then check your update package version; currently I have 1.0.18730. If you're still showing version 1.8.18432 and it isn't updating to at least the version I mentioned then there is likely a problem with updating.
  10. Greetings, While we await a response from a member of Business Support, please see if any of the information in the following support articles helps at all: Managed client deployment prerequisites Create an installation package for Malwarebytes Endpoint Security Install managed clients with Malwarebytes Management Console Malwarebytes Management Console Transport Layer Security support I hope one of the items above helps, but if not you may either await a response here, or contact Malwarebytes Business Support directly by filling out the form on this page to receive priority business support. Please let us know if there is anything else we might assist you with. Thanks
  11. Excellent, I'm glad to hear it If there is anything else we might assist you with please let us know. Thanks
  12. Greetings, Please try a system restart then if it still fails to update, please try downloading and running the offline installer located here to see if that works better. Should that still fail then please try from Safe Mode with Networking; additional details on starting up in Safe Mode with Networking can be found here. If it still doesn't work then please try gathering a fresh set of logs using the Malwarebytes Support Tool from Safe Mode with Networking and provide the resulting ZIP file in your next reply. Please let us know how it goes. Thanks
  13. Thank you for the feedback, we will make sure that the Product team is made aware of it for consideration for future releases.
  14. Malwarebytes should not be blocking you from adding a printer, however if you discover that it was please let us know and post the following logs for Malwarebytes' QA and Dev teams to investigate if you wouldn't mind: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  15. There may be a way such as tethering to a smart phone or some other alternate means of connecting, or even wired if available, however it is unfortunately very likely that the issue will recur if connectivity for Malwarebytes remains limited as it will fail validation checks and end up reverting to free mode. Unfortunately we may just be stuck by the limitations of the consumer version. I do not know if any of Malwarebytes' business products offer any way around this (though I would think so since I believe individual protected endpoints are able to continue functioning by simply checking in with the local admin server/Management Console installed on a server on the local network). Of course if you do not need one of the business versions then that doesn't help your situation.
  16. You would have to check in the VPN/proxy/alternate DNS software itself. It should provide a status as well as an option to close/exit/disconnect the proxy, VPN or alternate DNS. The programs I spotted that might be related to one of those areas are listed below: LogMeIn McAfee Safe Connect There may be others however those are the ones I've noticed so far. Additionally, I noticed that some AVG applications are still installed including a browser plugin/extension for Chrome as well as a driver that shows the following: S3 avgTap; C:\WINDOWS\System32\drivers\avgTap.sys [54888 2018-09-05] (AVG Technologies CZ, s.r.o. -> The OpenVPN Project) If that AVG software is applying a proxy, VPN or alternate DNS then that might be the issue.
  17. Man, that's a bummer. That is one frustrating thing about the modern web, all the region locked content. I understand why but it's still frustrating.
  18. I believe Windows Defender only disables itself in the most recent builds/updates of Windows 10, so if you don't have the latest version/patch installed, it is possible that it is following a past behavior of not automatically disabling itself.
  19. Greetings, Unfortunately there is no way to activate your license offline that I am aware of as it requires checkin with the servers in order to validate and send the activation key to the software. You could try an alternate method of perhaps booting into Safe Mode with Networking to see if you are then able to activate, however if it still isn't able to secure a connection to the licensing servers then it will still fail. With that said, there is a possibility that something else on your system is hindering and/or blocking Malwarebytes from connecting, so if you are able with your current connection, please download and run the Malwarebytes Support Tool so that we may investigate and see what possible options you might have and what the possibilities are: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  20. Are you using any sort of proxy, VPN or alternate DNS of any kind? If so, that too could be the cause. I did see a few items that seemed to be VPN related but I wasn't sure if they were active or not.
  21. Greetings, Please read and follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking your system for any threats and removing them. If there is anything else we might assist you with please let us know. Thanks
  22. Greetings, You must remove the following entries from your HOSTS file for Malwarebytes to be able to update and activate: Hosts File Blocks ================================== Host data: 0.0.0.0 telemetry.malwarebytes.com Host data: 0.0.0.0 keystone.mwbsys.com Instructions on resetting the Windows HOSTS file can be found in this Microsoft support article. Please let us know how it goes and if you continue to have any issues. Thanks
  23. Excellent, I'm glad that it helped. Hopefully they will have this issue fixed soon so that we won't have to worry about creating an FAQ entry or pinned topic about it. Please let us know if we might help with anything else. Thanks
  24. Unfortunately malvertisements (ads hosting malware such as exploits and the like) as well as scams and PUPs are unfortunately frequently found being advertised by such rotating ad services (including those run by Google and Yahoo among others). Malwarebytes and others get them taken down all the time, however new ones are constantly springing up to take their places. It is an unfortunate reality on the modern web and one of the reasons I strongly advise the use of at least one good ad blocker along with Malwarebytes Browser Guard (and there are further tools available for those who are more aggressive about stopping ads, trackers and the like).
  25. Greetings, I believe this is a known issue as detailed here and excluding the following folders from Ransomware Protection in Malwarebytes should resolve the issue until a permanent fix is released in a future update: C:\Program Files (x86)\Common Files\Apple C:\Program Files\Common Files\Apple Instructions in creating exclusions can be found in this support article. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
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