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exile360

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Everything posted by exile360

  1. Greetings, I'm also using Windows 10 Firewall Control (on Windows 7 here). I've been using it for years. I currently have the free version installed and haven't observed it phoning home or any web blocks from Malwarebytes, though that could be due to the fact that I'm running it on Windows 7 or due to the fact that it's the free version rather than one of the paid versions. Hopefully whatever is going on gets cleared up soon. I found references to releases from them as recent as June 29th of this year so I assume they're still in business. It's probably just a matter of them needing to renew their lease for their domain/site and it's probably just a parked domain for the time being which would explain why it rotates between different IPs (since parked domains will often pull different content/ads etc. from the hosting provider in order to generate ad revenue from the domains they own that are not currently in use by any customers). Malwarebytes blocks many of these parked domains/ads for obvious reasons so I assume that's the reason for the IP blocks. Anyway, thanks for the heads-up and hopefully Sphinx will get their site back online soon.
  2. I'm not positive, but I don't believe that uninstalling automatically deauthorizes/deactivates the license for a device, especially if the device isn't connected to the internet at the time. I may be wrong, but to be safe I'd advise either deactivating it in the main UI prior to uninstalling, or simply deactivating the device using the My.Malwarebytes.com web portal just to make sure. Of course you can try it out yourself to see if uninstalling does indeed deactivate it by checking My.Malwarebytes.com after doing so, and if it doesn't, then you can still deactivate it there on the website at that point if you need to.
  3. This issue might be due to browser caching in Firefox. If you haven't already, please try clearing the cache/history for Firefox and reloading the page to see if that makes any difference as it may be loading older/outdated cached content to try and speed up page loading times for sites you've already visited (a feature built into most modern browsers, including Firefox).
  4. Please provide the full URL of the actual website being blocked (only part of it is displayed in your image above; it shows https://streamingradioplayer.inovanex.c but that is not the full URL).
  5. That site isn't being blocked for me. If you're still seeing this block I'd recommend trying to update your extensions to see if that helps, and if it still persists, perhaps try clearing your DNS cache as that may be the cause of the recurring block.
  6. Since each lifetime license key is only valid for 1 device/installation at a time, we assume that users will not have it active on more than one machine, however my instructions include using the Deactivate all function in the My Account portal which would deactivate the software from any other devices anyway so it's moot, assuming the license key is successfully added to be managed under the My Account portal (and if it is not, then that's where Malwarebytes Support needs to intervene as only they have access to the backend of the licensing system to do things like synchronize a license key to an existing account where the license key cannot be added/imported there by the user for any reason).
  7. As I mentioned, simply contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. They will be able to reset/restore your license key as well as connect it to your My.Malwarebytes.com account so that you'll be able to manage it on your own afterwards.
  8. Yeah, I don't keep automatic updates enabled, but I do check for updates manually at least 3~4 times a week just to check to see if there are any out-of-band updates/patches that Microsoft might have released as they sometimes do.
  9. Greetings, Why are you running at 16bit color quality? The default should be 32bit color value for any remotely modern display and graphics adapter (even integrated graphics such as Intel onboard graphics). Please try setting the color value to 32bit instead and see if things improve. If the problem still persists then I'd suggest checking your ClearType settings as that also plays a large role in how clearly text is displayed.
  10. Simply contact Malwarebytes Support by filling out the form found on the page from the last link I provided and they will assist you. They'll be able to not only reset your key for you, but also connect your license key with your My.Malwarebytes.com account so that you'll be able to manage, deactivate and reset it on your own in the future.
  11. Creating an account is so that you can manage your license keys on your own without having to contact Support to wait on them to do it for you. It's entirely up to you whether you create an account, but it does make it much easier to deactivate/migrate and manage your licenses if you do. More info can be found in this support article, this support article as well as this support article. If you need to contact Malwarebytes Support to have them reset your license key for you then please contact them directly by filling out the form on the bottom of this page and they will assist you directly via email.
  12. Greetings, I'm sorry that you've experienced this issue but we should be able to help you get this problem sorted out. Please start by creating an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible (assuming you still have access to that email address). You'll find instructions on how to do so in this support article. If you can't use the same email address then create an account anyway with your current email address and try adding your license key manually as described in this support article. If that was successful try deactivating your license key to reset it so that you may use it again by following the instructions in this support article (I'd suggest using the Deactivate all function if available). If the issue is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license reset and working properly again. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  13. Sounds like a plan, hopefully it was just a one time hiccup which seems likely given that the reinstall fixed it.
  14. That's great, I'm glad to hear it No, the logs won't be necessary since it's working properly now. Just keep an eye on it and let us know if you have any more trouble, but hopefully it's resolved for good.
  15. There are a few things you can do to augment your protection while you wait. First, if you use Chrome (or any other Chromium based browser such as SRWare Iron, Vivaldi or Microsoft's new Chromium based version of Edge) or Mozilla Firefox then you may install the Malwarebytes browser extension beta. It blocks bad sites similar to the Web Protection in Malwarebytes and has several additional features such as ad blocking, tracker blocking (for privacy), clickbait blocking as well as new behavior based blocking for certain categories of malicious sites such as tech support scams and phishing sites among others. You can find out more and download it at the following links: Chrome Firefox Additionally, you may install the Malwarebytes Anti-Exploit Beta and Malwarebytes Anti-Ransomware Beta to get Exploit Protection and Ransomware Protection. There will still be large gaps from the missing primary Malware Protection, heuristics, AI/Machine Learning, and cloud based protection components that Malwarebytes Premium includes, but at least you won't be completely unprotected while you wait. You can get the Anti-Exploit beta here and the Anti-Ransomware beta here. Beyond that you should also enable Windows Defender if using Windows 8/8.1 or Windows 10 or install Microsoft Security Essentials if running Windows 7, that way you'll have at least basic malware protection/virus protection while you wait. That along with the other tools I recommended should be adequate for the time being as long as you are extremely cautious and limit your browsing and download habits to known safe sites and avoid opening any email attachments that might be malicious. Obviously it's still no guarantee against infection, but at least it should help a lot until you get Malwarebytes Premium up and running again.
  16. Greetings, You may try a clean install to see if that allows you to use the trial: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If it works you should have the trial active for 14 days automatically. Unfortunately if it doesn't work then I don't believe there is any other way to enable the trial.
  17. Excellent, I'm glad to hear it If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  18. By the way, I also noticed that User Account Control is not configured to its default setting. I would strongly recommend resetting it to defaults as Malwarebytes, like the vast majority of modern software, has been designed to be fully compatible and compliant with UAC, not to mention the security advantages offered by User Account Control. It isn't likely to be the cause of the issue, however it could by why FRST didn't run and may also cause other issues with your system. Instructions on resetting UAC can be found on this page. Those instructions apply to Windows 8 and Windows 7, however they should be quite similar to 10 as well, but if you have trouble finding it please let us know.
  19. Thanks, I noticed a few entries in your logs which may indicate what the problem could be. First, I saw traces of COMODO under WFP filters. WFP is the Windows Filtering Platform which is the same set of APIs used by Web Protection for blocking websites. If you no longer have any Comodo products installed I would suggest removing the traces if possible. Running the CIS cleanup tool may help. The link below provides instructions and downloads for the appropriate version for each version of Windows; you'll want the 64-bit version: Comodo Internet Security Additionally, I noted many entries related to various alternate DNS and VPN tools. If you aren't using any of these tools then they should be uninstalled as one or more of them or a combination thereof may be interfering with Web Protection, particularly given the nature of the issue you report as altered DNS settings as well as a VPN could modify traffic/connections in such a way that Malwarebytes might not recognize blocked sites in its database unless connecting directly to the blocked IP as running your connection through such mechanisms causes Windows/the network stack to report the IP address of the VPN service you are connecting to, not the actual website you are visiting (unless of course you enter the IP address directly). Additionally, the Malwarebytes browser extension does block many sites that are not blocked by the Web Protection component in Malwarebytes. They are not identical which is why both exist. They may be used together, however they do work very differently in how they block sites, especially since the browser extension has the ability to behaviorally block malicious sites not based on their addresses, but based on how the pages behave, enhancing protection from new/unknown malicious sites of many common types (such as phishing, tech support scams etc.). That said, you can test by disabling the browser extension and trying to visit iptest.malwarebytes.com or by trying to visit it in a browser where the browser extension is not installed (such as Internet Explorer). There is one other issue I noticed. Your logs should have included FRST logs, a third party tool that the Malwarebytes Support Tool is supposed to download and run, however they were not present (they should have been within the Other Logs folder), however if the Malwarebytes Support Tool was unable to connect to the web for some reason, this could be the reason why. It's also possible that something on your system blocked it from running or interfered with it in some way.
  20. Greetings, There were several known issues with the Web Protection component in the last version of Malwarebytes which have been corrected in the most recent release of Malwarebytes, version 3.8. If you haven't received it already, please update to it by launching Malwarebytes and navigate to Settings>Application and clicking on the Install Application Updates button. Allow it to download and install the new build and restart your system if prompted to do so to complete the installation process, making certain you save anything you were working on prior to doing so. Once that's complete please test to see if the issue is now resolved. If you already had version 3.8 installed then please try a clean install to see if that fixes it: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Should the issue still persist after that then please do the following so that we may take a closer look at your installation to try and determine the cause: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if necessary please provide the requested ZIP file if the issue still remains. Thanks
  21. Understood, yes, they should be able to resolve that as well.
  22. Did you already try adding your lifetime license to your account manually as I mentioned above? It might correct the issue so that you can see and manage your license there. If not then Support will be able to resolve it for you; please let them know that you already have an account and they'll add your license there for you so you'll be able to monitor and manage it there in the future if adding it manually is unsuccessful.
  23. Yes, unfortunately there have already been a fairly large number of incidents as can be seen by all the posts just in this area of the forums, and I'm positive many more have contacted Support directly on their own about it. Sadly the issue doesn't appear to be specifically with the new build, I believe it's just the result of recent upgrades to the licensing servers/backend of the license management system and installing the new build and it subsequently reaching out to the licensing servers for activation (as all builds do after install when an active license is present in order to activate the Premium features and license status) is causing it to rear its head. Hopefully everyone will have everything synced up soon though so that they don't have to deal with this issue again, but in the meantime having your license managed under the My.Malwarebytes.com web portal as you have and deactivating it there if possible in order to reset it appears to be the quickest resolution, otherwise Support must be contacted in order to reset it on their end. Anyway, if there is anything else we might assist you with please let us know. Thanks
  24. Greetings, I'm sorry that you are also experiencing this issue. Please try creating an account at My.Malwarebytes.com if you haven't already done so (instructions on doing so can be found in this support article) and if possible, use the same email address to sign up that you used when you originally purchased your license (assuming you still have access to that original email address) and if successful, try resetting your license/number of devices using the Deactivate all function described in this support article and then try reactivating Malwarebytes with your license key again to see if that resolves the issue. If you don't have access to that original email address you can try creating an account anyway using your current email address and adding your license to your account manually by following the instructions in this support article. If that still doesn't resolve the issue then please create a ticket with Malwarebytes Support by filling out the form on the bottom of this page and they will assist you. I hope this helps and please let us know if there is anything else we might assist you with. Thanks
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