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Everything posted by exile360

  1. Do you mean that it is still updating automatically even though you have it set not to, or are you asking why it had previously reset itself to the default setting to update automatically?
  2. Greetings, The list of applications under the Default list under Manage Protected Applications are the programs which are shielded by default, so if any of those applications is ever installed on the system, it will automatically be shielded. It always displays the full list, regardless of which ones you do or don't have installed. I hope that helps to clarify things, and if there is anything else we can help with please let us know. Thanks
  3. Then you should be all set, though you might want to restart the system once more and verify the setting afterwards just to make sure.
  4. Yep, back when I was still running Windows 7 I had MSE installed and used the Task Scheduler to set up scheduled updates for MSE (since I kept Automatic Updates disabled since I update manually each month, usually checking once or twice a week and I wanted MSE to update its signatures automatically and far more frequently than that (i.e. multiple times per day).
  5. If you don't mind, please go ahead and run the tool to create another set of logs and attach the resulting ZIP file here. Even if you aren't currently experiencing the issue, they might help the Developers and QA team in replicating and troubleshooting the issue. Thanks
  6. I hid your two posts which only contained videos and requested for one of the forum admins to remove the embedded video from your first post.
  7. Windows does a lot in the background, especially when left idle, and Windows 10 even more so than past Windows versions, so it was likely simply the result of one of the background maintenance tasks, such as checking for updates and performing its automatic background scan with Defender.
  8. Honestly, there's no telling. It could have been as simple as Windows retrying the update, or even Windows Defender updating its signatures which uses Windows Update to run, potentially fixing/resetting whatever it was causing the problem in the first place.
  9. You can disable automatic updates through Windows Update's settings after reinstalling IE11 and restarting your system (a restart is required after installing IE11), that way it won't revert to installing updates automatically. Details on controlling Windows Update can be found in the following article: https://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html
  10. Greetings, Unfortunately, that's a pretty generic error code which can have many possible causes. There are several potential fixes you can try listed on the following page, hopefully one of them is helpful: https://www.lifewire.com/fix-error-0x80070643-4691724 You could also try using System Restore to roll back to a time when Windows Update was working, assuming you know when that was and there is a restore point available from that time or before: https://support.microsoft.com/en-us/windows/use-system-restore-a5ae3ed9-07c4-fd56-45ee-096777ecd14e If not, you might b
  11. Greetings, While I cannot speak for the Researchers or Developers, my guess would be that they likely keep some of the more aggressive heuristics enabled on VT for the sake of training and improving those components over time by exposing them to more files (both clean and malicious). That said, any time you see any engine, including on VT, detecting anything with the terms 'AI', 'GEN', 'GENERIC', 'TROJAN.AGENT', or similar it is likely to be a heuristics based detection meaning it is quite possibly a false positive. This unfortunately happens more often these days than ever since ma
  12. In addition to the above info provided by AdvancedSetup, you can find the name of the current computer listed in the My Account tab in the main Malwarebytes UI window under Settings which you can access by clicking the small gear icon in the upper right area of the Malwarebytes program window. It is listed under where it says Device name. That will allow you to determine the names of the currently active devices so that you may then delete the no longer active device from your account through the process of elimination.
  13. Thank you, I used the info from the log to grab a link to the scan from VirusTotal in case it is needed by the Research team for analysis: https://www.virustotal.com/gui/file/ae68189139950091ae1198dd6b72ac7e50b53f0d0fc2f1c5e5a61bfb05fdccc2/detection
  14. Greetings, To access the report, please refer to the information in this support article. For detections by real-time protection, open Malwarebytes and click on the Detection History card located on the lower left, then select the History tab. Once there, locate the item that you wish to report and double-click on its entry to view the details. Click the Export link on the lower left and select Copy to clipboard from the small menu that pops up, then paste the contents into your reply by pressing the CTRL+V keys on your keyboard, or by right-clicking in the post area and
  15. You're welcome. I hope your system is not infected, but better safe than sorry, at least that's my thinking.
  16. Excellent, I just wanted to make certain. It sounds like you were in contact with the actual Microsoft support so it should be OK, especially if they only interacted with you via chat and gathered info through logs; there should be no risk to your personal or financial info as system logs are unlikely to contain such information. With all of that said, I'm honestly not too familiar with Macs so I can't speculate as to the reason the terminal window was displayed, but my best guess would be that it was likely done as part of a program or system update for your Mac, however if you have any
  17. Excellent, I'm glad that I was able to help. If there is anything else we might be of assistance with please let us know. Thanks
  18. Greetings, Did you have to pay Microsoft support by any chance? The reason I ask is because there are some scammers that attempt to deceive computer users by displaying false alerts in their browsers and using other deceptive tactics, indicating to the user that their system is infected with a virus or other malware, then provide them with a phone number to contact for support, often claiming to be from a reputable company like Microsoft. In the process of 'helping' users, they will often get remote access to the victim's device, claiming they are fixing it and charging the victim and/o
  19. Greetings, If you happen to know, what resolution is your display currently set to? Also, if you have the scaling settings in Windows set much higher than normal that might cause the application window to display abnormally. With all of that said, does it help at all if you maximize the window for Malwarebytes after opening it? That might force it to fit within the space of your screen allowing you to have full access to all of the controls.
  20. FYI, I am recommending that the issue you've reported be passed on to the Dev and QA teams for further analysis and investigation just in case there is some kind of bug or conflict going on here with the software during scans on your system. I do not know if any further info will be needed from you or not, but I just wanted to let you know. If additional details are needed someone from the team will post here to request them from you. Thank you for reporting this issue.
  21. That is possible, the RAM usage can vary greatly, and also depends on how many other processes and threads are loaded into memory (because Malwarebytes has to scan them all, along with many of the files on the system). The size of Malwarebytes' databases and number of signatures they contain can also affect the amount of RAM it uses, so it can change somewhat between signature updates depending on the signatures that have been added to or removed compared to the previous scan. Windows updates and other software, even drivers, can also all have an impact on system performance and memory u
  22. You're welcome, I'm glad we could help. Unfortunately, performing a scan does require a lot of system resources, but as long as you don't run out of RAM completely, it shouldn't impact your system's performance much. The CPU usage is what affects system responsiveness and performance more than anything, and scans definitely use a lot of CPU (though scheduled scans do run in the background so they use somewhat less resources than scans run manually, however scheduled scans can still have a large performance impact on systems with fewer cores/slower CPUs).
  23. Greetings, Please refer to the information in the following links to install the updates required to support the latest build of Malwarebytes for Windows: How to obtain and install Windows 7 SP2 https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0
  24. Yes, that definitely seems likely. Please keep an eye on it and let us know if it returns, and if you haven't already, adjust the scheduled scan options as I mentioned above to ensure it doesn't try to scan when you don't want it to.
  25. It doesn't contain any passwords or personal info like that, however it will show the username of the user accounts in Windows, so if you used your actual name it will show that. That said, only authorized staff and vetted helpers are allowed to download attachments in this part of the forums so no visitors or regular members would have access to your logs. With that said, if you would instead prefer to submit them privately directly to Malwarebytes Support you may do so using the support helpdesk by creating a support ticket through the web form on this page. Simply inform them of the
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