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Everything posted by exile360

  1. Thank you for providing all of those details and logs, hopefully the Developers will be able to use them to find the root cause of the issue and get it corrected. @LiquidTension would you please take a look? Thanks. I've asked a member of Malwarebytes Support to assist us and hopefully he will be able to get the issue sorted out for you. It is definitely an odd one, though I did just see that some other issues were being caused by certain database updates, so perhaps it is somehow related to that. If so, then hopefully it will be resolved once they have pushed out a corrected database.
  2. One of the things that frustrates me most is the consolidation of so many great AV/AM/AS tools/products/companies throughout the years, and it is almost always the same story. One of the big fish consumes one or more of the smaller fish because the smaller fish was in a unique niche doing something that the big fish envied, so they make the acquisition only to eventually either kill off the small fish's product or integrate it into their 'suite' where it lives on as a shadow of its former self, usually losing much of what made it unique and effective. It also means that the bad guys end up with one less engine/set of technologies/group of researchers and devs to deal with. This is one of the many reasons I respect Malwarebytes, because throughout the years they have had many offers from big AVs trying to acquire them but they have so far stuck to their guns and refused all offers because they know all too well what usually ends up happening. Additionally, when they have made acquisitions of other companies/products they have always ensured that the developers, researchers and unique technologies lived on and remained as effective as they had always been, usually improving upon them following their acquisition (and when it makes sense, continuing to offer them as standalone products/tools), and at least so far I haven't seen a single instance where a tool/product lost its effectiveness after acquisition, I have only ever seen them either remain as effective as ever, and usually actually improving after coming under the control of Malwarebytes.
  3. Greetings, I don't have an answer for you, however I did want to let you know that I did report your findings to the Product team for review and testing back when you originally posted it so they are aware of it, so if it is an issue then the QA team should be able to verify it and work with the Devs to fix it.
  4. Greetings, The final version of Malwarebytes 4 has been released so if you haven't upgraded to the latest non-beta please do so and you may find that it performs better than the beta build. You can download the latest version from here and once it is installed, open Malwarebytes and click on Check for Updates under the General tab in settings and allow it to install any program updates, then restart if prompted to do so and check to see how it performs.
  5. You should be able to use the two of them together. I just want you to try removing it to eliminate it as a variable. If it turns out to be the cause then we should be able to determine where the conflict is and correct it, either by creating exclusions in the two products for one another or by disabling one or more individual components of one product or the other until the issue is fixed.
  6. Excellent, I'm glad that it worked. If there is anything else we might assist you with please let us know. Thanks
  7. Greetings, It appears you may have a corrupt Malwarebytes installation. Please try performing a clean install to see if that corrects the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes. Thanks
  8. Greetings, The following entries must be removed from your HOSTS file: Hosts File Blocks ================================== Host data: serius.mwbsys.com Host data: keystone.mwbsys.com Instructions on resetting the Windows HOSTS file can be found in this Microsoft support article. Please let us know how it goes. Thanks
  9. Please keep in mind that Malwarebytes doesn't need to register in the Windows Security Center in order to function. All Security Center does is monitor the status of your protection as reported to it by Malwarebytes itself and since Malwarebytes monitors its own status it will alert you if there are any issues such as protection not being enabled or signatures being out of date.
  10. Greetings, Please try disabling or removing Webroot temporarily to see if that makes any difference. Additional instructions on removing Webroot can be found here if you have any trouble. Please let us know how it goes. Thanks
  11. Greetings, I suspect the reason for removing it was that it was almost never accurate because of the way the engine is multi-threaded, so this is especially true if you have a multi-core/multi-threaded CPU as most systems have these days meaning the scan is almost never looking at just one item/object at a time. With that said, if you do encounter an issue during scans the best way to troubleshoot the issue and find out where it really got stuck, the tool to use would be Process Monitor and then apply the filter Process Is MBAMService.exe and that will filter out all irrelevant data so that you can see what the scan was doing and where the scan's process (MBAMService.exe) got hung up as well as giving you a clue as to the reason (i.e. 'access denied' etc.) and you can then look at possible causes for the issue such as permissions, another process locking the object being scanned or whatever. I will however submit your request to the Product team for consideration.
  12. OK, now that they've released another update please try one more clean install to see if it makes any difference: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If it still hangs up during the install then please try performing the same steps in Safe Mode with Networking to see if that helps. Once that is done restart your computer and allow it to start normally and test to see if you are then able to update and scan normally. Thanks
  13. Yes, the issues you describe all fit with the Kaspersky conflict/issue and match the findings of others impacted by it. Programs such as browsers, email clients and others failing to launch and/or hanging, overall system sluggishness/unresponsiveness etc. so that's definitely what you're experiencing and the timing fits as well because that is around the time that Kaspersky released the affected patch. Thank you for the details and your continued patience. Please keep an eye on the forums here for any updates from the Malwarebytes staff as they will be posting to inform everyone once the issue has been corrected. Thanks
  14. The reason this occurred recently wasn't actually due to the new Malwarebytes version; it was actually the result of the new license validation system coming online and Malwarebytes finally enforcing full license validation because for a long time they were letting it slide which unfortunately allowed for a lot of abuse by unscrupulous sellers scamming customers by selling bogus licenses. It is indeed true that this has led to many valid licenses being duplicated and needing to be blacklisted and reissued to their rightful owners, however once a license is validated in the new system you should never again encounter this issue. Just be sure to deactivate the license each time you wish to move it to a new system, and I would also highly recommend signing up for an account at My.Malwarebytes.com to manage your licenses as mentioned above if you haven't done so already as this will also enable you to remotely deactivate a license even if the device it was active on is no longer functional (very useful should your drive die or if you should have any other sort of hardware failure and need to migrate your license to a new device).
  15. Greetings, I am sorry that you are not happy with the product. To receive assistance in acquiring a refund for your purchase and cancellation of your current subscription please contact Malwarebytes Support by filling out the form on the bottom of this page and they will assist you. Unfortunately the 5 device license cannot cover any iOS devices because Apple does not allow the purchase of software outside of the official Apple App store so licenses for those devices must be purchased separately as mentioned on this page: If there is anything else we might assist you with please let us know. Thanks
  16. The issue first occurred when Kaspersky released patch 'e' for their 2020 line of products and the issue also started impacting Kaspersky 2019 users once patch 'j' for that product line was released, at least according to one member who downgraded to the older build of Kaspersky to try and work around the issue. It is not specific to Malwarebytes 4.0 as it also impacts Malwarebytes 3. Currently the only known workarounds are to disable Ransomware Protection as I mentioned or to remove either Kaspersky or Malwarebytes or to install a pre-patch 'e' build of Kaspersky 2020 and not allow it to install the patch (assuming that is possible).
  17. I primarily use SRWare Iron Portable. I also keep an up to date copy of Firefox Portable around in case I need it for any sites that don't work with Iron (for instance, Amazon's video streaming which won't play full quality/HD in Iron due to an issue with the DRM/Widevine plugin), and I still use IE11 on extremely rare occasions when needed, though frankly I wish I could use it alone as it is by far the fastest of the 3 (and it's faster than vanilla Chrome as well as Edge also; I know because I tested all of them) and provides unique security and privacy features and detailed controls/settings not offered in other modern browsers. It's too bad Microsoft decided to abandon IE but from a market share/image perspective I understand why they did. It just sucks because IE11 really is a great browser, and typically more secure than Chrome or Firefox, both because it is less common these days and therefore less frequently targeted by exploits/malware, but also because of all of the settings and additional controls I mentioned along with some unique security features it includes (Protected Mode for one, though there are many others).
  18. Yes, but it is too much of a catch for me and far too high a price for me to pay, especially to use an OS that I don't like because I can't control it, can't secure it (because the ability to disable/remove components that are common attack vectors for hackers and exploits/malware are gone which actually makes Windows 7 a much more secure OS, at least in my hands due to the way I configure it), and have no desire to feed into Microsoft's big data collection efforts.
  19. Greetings, There is a known issue with Kaspersky's latest release/patch and that is what is causing the issues you are experiencing. The workaround is to disable the Ransomware Protection component in Malwarebytes until the issue is resolved. It is currently being worked on and Malwarebytes' Developers are in contact with Kaspersky Labs to seek a solution.
  20. Greetings, The best way to contact Support to receive assistance with this would be to fill out the form on the bottom of this page and they can inform you of your options and how to go about upgrading to a multi-device license/subscription for your home. Please allow at least a few days for a response as they have been quite busy with support tickets lately and reply to them on a first come first served basis. I hope this helps, and please let us know if there is anything else we might assist you with. Thanks
  21. It is possible that it will start once the system is rebooted or that the behavior is slightly different with patch j. I don't have a lot of data about it except from a single user that reported that they started seeing the same performance issues once patch j was installed. Hopefully I am wrong and the issue will not impact your system, but please keep us updated on the status if there are any changes or new developments. Thanks
  22. I can tell you right off the bat that anyone claiming to have any lifetime licenses for sale at this point is very likely selling pirated or invalid keys that will end up blacklisted (assuming they haven't been already) as Malwarebytes stopped offering lifetime licenses several years ago and the likelihood of any legitimate reseller having any kind of large quantities of 'old stock' is very low, especially considering the fact that the known valid lifetime licenses that remained at the time sold out very quickly once the announcement was made that Malwarebytes would be going to a yearly subscription. The easiest way to validate a license key would be to create an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license. Instructions on how to do so can be found in this support article. If you are not longer able to access that original email address then please refer to the instructions in this support article to add a license key to your account manually. If there are any problems and they key will not show up in your account or comes back as invalid/blacklisted then your only option would be to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. A key coming back as blacklisted is not a guarantee that you will lose your lifetime license, nor is it definite that the key is pirated or invalid. It could simply be an issue with the information on file for it or it is possible that someone else got your license key duplicated at some point (like with a keygen that happened to replicate your valid key) and in such instances Malwarebytes Support will cancel your old/invalid key and issue you a new lifetime key to replace it once you provide proof of ownership by answering a few simple questions about the purchase (I know this because they have already done so for many users and in most cases they are able to get the issue resolved very quickly). I hope this helps and please let us know if there is anything else we might assist you with. Thanks
  23. Hehe, I'm with you on that. I far prefer IE11 to Edge (for as little as I tried it, which wasn't for very long as my first impression was pretty bad). I use mostly SRWare Iron now, and occasionally Firefox or IE11 if I come across a site that doesn't work properly with Iron (though such sites are quite rare these days since it is based on Chromium).
  24. The answer is quite simple. There is a saying that if you aren't paying for the product, you are the product, and in the case of Windows 10 I believe this is certainly the truth. Much like Google, Microsoft seeks to profit primarily from advertisements and the gathering of telemetry data through monitoring and harvesting the activities of their users, so to Microsoft it is far more beneficial for them to get another device onto Windows 10 even if for free than to have another user stay with an older operating system because they aren't willing to pay for the new OS upgrade because the value intrinsic to the potential data and advertising to be gained from that user/device far outweighs the cost of a license for Windows 10 in the long run, especially considering the entire lifespan of a PC which is typically anywhere from 3~10 years (with around 5 years typically being the average before users replace devices).
  25. Greetings, Specifically with regards to Malwarebytes, it does not provide any VPN functionality at this time. The only protection of that type that it provides is the Web Protection component which blocks known malicious websites. Additionally Malwarebytes also now offers a free browser extension for both Chrome (and other Chromium based browsers like SRWare Iron, Vivaldi and Microsoft's new Chromium based Edge browser) and Mozilla Firefox call Malwarebytes Browser Guard which, in addition to blocking malicious sites, also blocks many ads, trackers, clickbait sites and many more types of undesirable online sites. It also includes new behavior based blocking for detecting and blocking many types of sites such as tech support scams and phishing sites, even if they are new/unknown at the time and are not included in the block database/definitions making it very proactive. You can learn more and download it here. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
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