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exile360

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Posts posted by exile360

  1. Greetings,

    Unfortunately we don't have access to the licensing system here on the forums so you will have to wait for a response from Support for your ticket, however I will ask to see if a staff member can try and escalate the issue to get you a faster response; just keep in mind that currently due to a large support backlog from the pandemic and recent holidays, it can take several days to receive a reply.

    In the meantime, here are some support articles you may find helpful:

    Create your My Account profile
    Manage subscriptions in My Account
    Change my email address in My Account

    Good luck, and I hope this issue is resolved quickly for you.

  2. I'm not sure if exclusions would work around the issue or not, but it doesn't seem likely to me that it would work.  That said, doing so shouldn't reduce your protection in any significant way, I'm just not super confident that exclusions would resolve the BSOD issue, especially since PIA is listed specifically in the support article mentioned above, as generally speaking, if there's a workaround for a conflict, the conflicting app doesn't make it onto the list in that support article.

    The Developers are constantly working to address BSODs and other issues, however I don't know what the status of this specific issue is and whether or not fixing it is even possible without compromising some aspects of Malwarebytes' Web Protection; honestly it seems that there are a lot of issues these days with WFP (Windows Filtering Platform; the API/framework used by Web Protection in Malwarebytes; the same one used by the built in Windows Firewall and also being used by PIA and many other solutions) conflicts, particularly in Windows 10, so it may actually be something which needs to be addressed by Microsoft in the OS itself, but I'm not sure.

    There is a certain level of risk in disabling Web Protection, however it isn't too significant as long as you install Malwarebytes Browser Guard in your web browser(s) as it blocks the same sites as Web Protection (in addition to also blocking many ads and trackers as well as using more advanced behavior based blocking for tech support scam sites, phishing sites and certain other web based threats) with the only major caveat being that it only shields your browser rather than blocking malicious connections/sites for the entire system the way that Web Protection does.  Of course, the browser is the highest risk application when it comes to malicious sites and servers so the tradeoff isn't as significant as being without any malicious website protection.

    One more thing to keep in mind is that Malwarebytes actually has a VPN solution called Malwarebytes Privacy and they offer a free trial if you wish to try it out.  You can learn more about it and download the trial here if you wish.

  3. 41 minutes ago, AdmJawa said:

    Does it matter if PIA is running or not?

    PIA is usually inactive/off but it's in the QuickLaunch.

    Also, I've been using PIA and MB for years.  This literally only started when I bought the new PC a few weeks ago.

    Yes, because even when it isn't loaded/running, PIA still has its drivers/WFP filters active which are the components conflicting with Malwarebytes.  New capabilities added in recent versions of Malwarebytes have resulted in incompatibility with several other web filtering tools, including PIA which is why you didn't have issues previously but now do.  The hardware and other installed software could also be factors, but there are known issues with PIA as explained in the support article linked to by Porthos above.  Sometimes you can get lucky and not encounter a known conflict, but the reason PIA was added to the list was due to the fact that we've frequently been seeing conflicts with PIA and Malwarebytes.

  4. Greetings,

    What issue specifically are you encountering?  I ask because the issue in this thread is just that the game War Thunder is connecting to an IP address known for also hosting malicious content, hence the blocks from Malwarebytes, but the game itself continued to work perfectly fine in spite of the blocks.  That said, if you're having an issue with a particular game due to website/IP blocks from Malwarebytes and exclusions aren't working, please post logs showing the blocks and we should be able to assist you in getting it to work correctly.  To get the block reports, please refer to the information in this support article and use the Copy to clipboard function to copy/paste the log(s) here showing the blocks.

    If the issue is simply that block notifications are being displayed interrupting you while gaming, you can add your game to the list of applications for Play Mode in Malwarebytes' settings as documented in this support article.

    Also, once you've posted the logs showing the blocks, Malwarebytes' Researchers can review the site(s)/server(s) in question and determine if they can be safely removed from Malwarebytes' block list, and if so they will then do so which should eliminate the issue for all who play the game (assuming it's a specific server/servers being blocked every time the game is launched and not due to the game connecting to different IPs/servers through the use of peer-to-peer technology; if it's due to P2P connections, we should be able to help you to create web exclusions for the game to eliminate the blocks as mentioned above once you post the logs).

    Thanks

  5. That is odd, did you check Defender to see if it had already quarantined the item the first time?  Perhaps that's why it was not detected since Malwarebytes would not have seen it if Defender got to it first (Defender is an on-access scanner, so it would have detected/quarantined the item as soon as it was created on disk if Defender was active and Defender has signatures to detect the item).

  6. I see, and did you actually run a scan or attempt executing the Ammyy admin executable?  If not, that explains why it was not detected as Malwarebytes does not use on-access detection methods, meaning a file being copied/created/downloaded will not trigger a detection, however if the file tries to execute in memory, it will be (it will be blocked from actually running in memory and quarantined).  For files on disk and objects in the registry, performing a Threat scan (the default scan type) should detect them, assuming the items are located anywhere that threats are known to hide/install in addition to certain common locations where users frequently store executables and installers (such as the downloads folder, the desktop, temp locations etc.).

    You can also check to see if Malwarebytes detects the file by using the right-click scan function in Explorer.

    I hope that helps to clarify things a bit.

    Also keep in mind that other components of Malwarebytes' protection work differently, stopping threats during different phases of the kill chain/attack chain; for example, the Exploit Protection component monitors processes in memory to look for exploit behaviors/attempts, particularly for at-risk applications which it shields such as most common medial players, office applications, and web browsers (in addition to components of Exploit Protection which are used to harden the system against common exploit methods and vulnerabilities), while the Web Protection component functions within the network stack at the same layer as the built in Windows Firewall to block known unsafe websites and servers, and the Ransomware Protection component monitors disk activity as well as process activity in memory to look for ransomware behavior such as the attempted encryption/deletion of the user's files.

    Please let me know if that addresses the issue or not.

    Thanks

  7. Greetings,

    Assuming all settings are configured to their defaults, detections between the consumer and business/MSP versions should be the same, however I would recommend checking to make certain that the product is configured to always detect PUPs.  Additional documentation on PUPs and PUMs (Potentially Unwanted Modifications) can be found in this support article and this support article.

    I can provide additional assistance if you were to post a screenshot of the Malwarebytes product's UI that you are using so that I know which specific built you are working with if the above info does not prove helpful.

    Thanks

  8. Greetings,

    I'm sorry you're having trouble with your license, but Malwarebytes Support should be able to help you to find out what the status of the license key is and hopefully get it working with your account.  Please keep in mind that due to the current pandemic as well as the recent holidays, it may take a week or more to get a response so please be patient and do not create more than one support ticket so that you do not lose your place in the support queue.  They will respond to your ticket as soon as they are able, and in the meantime if there is anything else we might assist you with please let us know.

    Thanks

    • Thanks 1
  9. Greetings,

    Please try restarting your system first as your logs show that some of the files are awaiting a reboot after installation:

    Pending File Rename Operations
    ==================================
    C:\Program Files\Common Files\AV\Kaspersky Lab\upgrade_launcher.exe                  
    C:\Program Files\Common Files\AV\Kaspersky Lab                                       
    C:\Program Files\Malwarebytes\Privacy\MBVpnTunnel.dll                                
    C:\Program Files\Malwarebytes\Privacy\MBVpnTunnelService.exe                         
    C:\Program Files\Malwarebytes\Privacy\log.bin                                        
    C:\Program Files\Malwarebytes\Privacy\mbuns.exe                                      
    C:\Program Files\Malwarebytes\Privacy                                                
    C:\Program Files\Malwarebytes    

    Once that is done, if the problem still continues, please try uninstalling 卡巴斯基免費版 and restarting your system to see if that helps.

    If that does not fix the problem, please try uninstalling Malwarebytes Privacy and then restart your system and try reinstalling Malwarebytes Privacy to the default location on C:\ instead of D:\.

    Please let us know if any of those steps fixes the issue.

    Thanks

  10. Just create one ticket, otherwise it will get pushed to the back of the queue and you definitely don't want that because you want a response as soon as possible, so now that you have created your ticket, just be patient and await a response.  If the status of the ticket is changed you will receive a notification email letting you know, so as long as you have not received an email stating that the ticket is closed, it is still open.

  11. Unfortunately the only other option is to contact Malwarebytes Support by filling out the form on this page and they will be able to get the problem corrected for you.  It may take a while though because currently due to the pandemic and the holidays, they do not have many support agents available so it may take a week or more to receive a response, but go ahead and create the support ticket and they will help you as soon as they can, and in the meantime at least your protection will still be active so that your system will be protected.

    I'm sorry we were not able to solve the problem, but it looks like it must be an issue with the licensing system and Malwarebytes Support are the only ones able to access it.

    If there is anything else we might help you with please let us know.

    Thanks

  12. I suspect all they'll be able to do is determine the exact URL of the ad then report it to whoever their partner/provider for ads on their site is (usually Google for most sites, though there are others), then the ad provider will likely need to verify it on their end and drop that ad/advertiser from their rotation/service.  I'm not sure what more useful info Malwarebytes could provide, especially since the maliciousness of the ad is pretty obvious/not obfuscated as something more sneaky like an exploit or cryptocurrency miner would be.

  13. Greetings,

    If you have not done so already, I would recommend signing up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license.  Instructions on how to do so can be found in this support article.  Once that is done, log into your account and verify that it shows the correct amount of time for your subscription.

    A similar issue is documented in this support article and updating to the latest version of Malwarebytes may resolve the issue if you haven't done so already.  To do so, open Malwarebytes and click the small gear icon in the upper right to access settings, then under the General tab click on the Check for updates link and allow it to download and install any available updates, restarting your system afterwards if it prompts you to do so to complete the installation process.

    Please let us know how it goes and if the issue is corrected or not.

    Thanks

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