Jump to content

exile360

Experts
  • Content Count

    26,626
  • Joined

  • Last visited

Posts posted by exile360


  1. While it is of course your decision, I would just make you aware of this page which shows real-time data of actual threats/malware (PUP detections are not counted at all) of Malwarebytes detecting threats on systems where another AV is active, including Windows Defender.  While Defender is certainly much better than it once was, I still do not believe that it provides sufficient protection on its own.

    Keep in mind that every detection shown as Microsoft Consumer is either Windows Defender or Microsoft Security Essentials (most often it is the former since most users are on Windows 10 these days).


  2. The steamwebhelper process I mentioned shouldn't be a parent process of any games launched via Steam as that process is specifically just for the browser rendered content within the Steam UI itself.  It isn't used for launching any games or anything like that as far as I know so even injecting into that process shouldn't impact any DRM/copy protection on any games launched through Steam, at least as I understand it.


  3. You might try the recently released beta built to see if it helps at all.  Several users have reported success with it in resolving several performance and compatibility issues, particularly with Kaspersky products however it is possible the changes they made to correct those issues also impact this and other issues so I believe it is worth trying on your system if you haven't already.  To do so, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right area then scroll down the General tab and enable the option for installing beta updates then scroll back to the top of the same tab and click the Check for updates button and allow Malwarebytes to download and install the beta, then restart your system and test to see if the situation has improved.  You can ensure that you have the beta by checking the About tab which should show 1.0.835 for the Component package version as listed in the image below:

    CU.png.62765abaa998eeead92df39c409e6dcf.png


  4. Greetings,

    I just tested on my own system and the translated text appears to be displayed correctly:

    ProtectedII.png.14bd833d4536afc316e64c3909ffda3f.png

    I also verified that the Spanish language translation is working correctly as well:

    Protected.png.f457cd0d24d95bf5153f1c741e25f93c.png

    You may need to close and re-open the main Malwarebytes UI if it isn't updating the text correctly.  If that fails to resolve it then I would suggest restarting the system and if the issue still persists then I would recommend a clean install then upgrading to the beta once more to verify that it displays correctly:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
    4. Once that is done, launch Malwarebytes and access the General settings tab by clicking the small gear icon in the upper right, then enable the option for beta updates near the bottom of the tab, then scroll back to the top and click the Check for updates button and allow Malwarebytes to download and install the new beta

    Please let us know how it goes and if the issue still persists or not.

    Thanks


  5. I'm sorry that the issues are persisting, but hopefully a resolution will be found.  It is troubling that FRST would not run as it is a frequently used system analysis and malware removal utility.  It is possible that whatever the issue is impacting Malwarebytes on the system is doing the same to FRST.  The standalone version of FRST can be downloaded below if you want to give it a try to see if it runs any better and the logs from the tool may also help in troubleshooting if you still wish to try and find a resolution for the problem with Malwarebytes, though that is of course up to you:

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system.
    You can check here if you're not sure if your computer is 32-bit or 64-bit

    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
    • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

  6. Greetings,

    It sounds like a new version of Malwarebytes tried to install and failed.  We should be able to get the latest version installed for you without any trouble.  To start, please download the offline installer found here.

    Once that is done, install it and restart if prompted to do so and you should be back up and running with the latest version of Malwarebytes installed.

    Please let us know how it goes and if you have any trouble.

    Thanks


  7. And your issue was fixed by installing the recent beta, correct?

    That being the case I would advise anyone with similar issues try installing the new beta.  To do so, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then scroll down to the bottom of the General tab and enable the option to install beta updates and answer yes to the prompt regarding installing beta updates.  Next, scroll back to the top of the General tab and click on the Check for updates button and allow it to install the update.  Once the update is complete you should see the Component package version: as 1.0.835 under the About tab in settings.  Restart your system to complete the upgrade process.


  8. Greetings,

    Unfortunately there is no direct download link for the beta at this time, however you should be able to install the latest version with Kaspersky temporarily disabled, then disable Ransomware Protection in Malwarebytes and enable beta updates then check for updates to install the beta, then re-enable everything and reboot to test and verify that the issue has been resolved.


  9. Greetings,

    Please try restarting your system into Safe Mode with Networking to see if Malwarebytes is then able to update and complete a scan.  Instructions on booting into Safe Mode can be found here as well as here.

    If the scan is able to complete, have Malwarebytes remove any detected threats and restart your system and allow it to start normally and see if things are better now.  If your system is still behaving poorly then please read and follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will guide you in checking and cleaning the system of any remaining threats.


  10. Greetings,

    You appear to have Avast AV installed.  It is possible that it is interfering with the uninstall process.  Please try disabling or removing Avast then reboot and try uninstalling Malwarebytes by following the instructions below:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then deny the prompt to reinstall Malwarebytes when the Support Tool launches on boot; you may then delete the Malwarebytes Support Tool if you no longer need it

    Please let us know how it goes.

    Thanks


  11. Greetings all,

    I just wanted to wish you a very safe and pleasant Friday the thirteenth, a date historically known to be bad luck according to certain superstitions, not to mention its longtime association with the likes of Jason Voorhees and his famous exploits that gave professional hockey a bad reputation for years :P.

    Enjoy the weekend everybody, and don't forget to avoid any black cats which might try to cross your path, don't break any mirrors and don't walk under any ladders.


  12. Greetings,

    You can still use Windows Defender alongside Malwarebytes.  To do so, open Malwarebytes and go to settings by clicking the small gear icon in the upper right then select the Security tab and switch the setting under Windows Security Center to Off and then restart your system and both Malwarebytes and Defender should now be running together.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.