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Everything posted by exile360

  1. Excellent, a member of the Research team should analyze the file soon and then they will let you know if it was a false positive and if it was they'll push out an update to the signatures to get the file whitelisted.
  2. That's just a label, not a button. You need to fill out the form and then check the box for the captcha and respond to the captcha then click on the Submit Ticket button at the bottom as shown below:
  3. Excellent, I'm glad that it worked. Yes, it does indeed sound like a false positive. Thanks
  4. You should be able to click 'more info' and allow it to run, if not, then just skip that step and proceed with the next one. Once the malware removal specialist responds to your thread they'll provide alternative instructions if needed.
  5. Greetings, Since the PUP keeps returning, I suspect that perhaps some other threat may be present resurrecting the PUP on your system. Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking your system for threats and eliminating this PUP once and for all. Good luck, and please let us know if there is anything else we might assist you with. Thanks
  6. Hehe, no worries. Thanks for confirming that it wasn't a bug with the software. Hopefully the day displayed issue for the scheduler will be resolved soon. I suspect it likely will be in the next component update/patch which will likely be released sometime within the next few weeks depending on how many tweaks and bugfixes they're working on and how long it takes them to code and test everything.
  7. Greetings @suedo, Your logs show that you are running Kaspersky. The latest version of Kaspersky is known to have problems with Malwarebytes. Please try temporarily disabling Kaspersky and then installing Malwarebytes, and if that works, then once Malwarebytes is installed, disable the Ransomware Protection component in Malwarebytes as it is known to cause system performance issues when used alongside Kaspersky's latest version. You can disable Ransomware Protection by right-clicking on the Malwarebytes tray icon near your system clock and clicking where it says Ransomware Protection: On and then click Yes if prompted by User Account Control. Please let us know how it goes and if the issue is resolved or not. Thanks
  8. Greetings, Please try restarting your system and then disabling Ransomware Protection in Malwarebytes temporarily by right-clicking on the Malwarebytes tray icon near your system clock and clicking on Ransomware Protection: On and then clicking Yes if prompted by User Account Control and then you should be able to delete the EXE. Most likely Malwarebytes' protection is preventing the file from being accessed/deleted, but restarting and disabling Ransomware Protection should allow you to remove it. Once that is done right-click the tray icon again and click Ransomware Protection: Off to turn it back on again. If it still doesn't work then please try restarting your system in Safe Mode and deleting it there (Malwarebytes' protection doesn't run in Safe Mode so it shouldn't interfere with deleting the file there). Additionally, if you believe this detection is a false positive and that the image conversion program is safe then please create a new topic here by zipping and attaching a copy of the EXE being blocked to your post so that a member of the Research team may take a look and whitelist the file if it proves to be safe. You can also exclude the file from Malwarebytes' Ransomware Protection if you wish to run the program without it being detected in the meantime. If you need instructions on how to do so please let us know which version of Malwarebytes you are using (Malwarebytes 3 or Malwarebytes 4) and we will provide instructions. Please let us know how it goes and if the issue is resolved or not. Thanks
  9. Greetings, If you have created an account at My.Malwarebytes.com already then you may login there to find the email address associated with your license, however if you haven't then you may contact Malwarebytes Support directly and they can look it up for you. To contact Support please fill out the form on the bottom of this page. You can also try creating an account using your current email address by following the instructions in this support article and then adding your key to your account manually by following the instructions in this support article. Please let us know if there is anything else we might assist you with. Thanks
  10. Excellent, I'm glad that you were able to get the issue resolved. If there is anything else we might assist you with please let us know. Thanks
  11. That is odd. I was just able to sign in there. It might be a browser issue, you might try a different web browser to see if that makes any difference. What web browser are you using when you're experiencing the problem?
  12. A new protocol is now available, currently in beta, for users of the DNSCrypt protocol that anonymizes user IP addresses and DNS requests across multiple servers to prevent snooping/logging even if the DNSCrypt equipped DNS server you are using is being deceitful and logging without telling you. This introduces another layer of anonymity when surfing the web for users of DNSCrypt (like myself; I've been using it for several years now) and once rolled out more broadly, should provide an excellent improvement to the security and privacy provided by DNSCrypt. You can learn more about it here and you can read the full spec of the new protocol here. Currently several beta servers implementing the new protocol have been made available so users of the latest builds of DNSCrypt can add the new resolver list and configure their client to use the new anonymized protocol. From the article linked above:
  13. Greetings, It appears that your system may be infected with some kind of malware and that is likely what created those entries in your HOSTS file to block Malwarebytes. Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and include the requested logs and info from the first link in your new topic and one of our malware removal specialists will assist you in checking and cleaning your system of any remaining threats as soon as one becomes available. I hope that this helps you and if there is anything else we might assist you with please let us know. Thanks
  14. Yes, fast startup does some very odd things. I would personally disable it on all my systems as it has a tendency of breaking many applications because it tries to keep some items in memory as though the system were still running while others it does not, and for cases where an application has a common startup dependency as part of its startup process during boot, if one component is terminated while the other remains running it can cause the application to fail to go through its normal initialization routine resulting in the application failing to start all of its components. This has affected Malwarebytes in the past along with many other applications. If you wish to disable it or just to find out more about the issues with it you may review the information found here as well as here.
  15. Greetings, It will in time, however new versions are metered out to users gradually over time, but if you wish to avoid the wait you may open Malwarebytes and navigate to Settings and click on the Install Application Updates button and the new version should be downloaded and offered to you to install or you may download and install it manually from here if you prefer. I hope this helps, and if you have any trouble or there is anything else we might assist you with please let us know. Thanks
  16. Greetings, According to your logs you have both 360 Total Security and Avast installed and active on your system. You should only have 1 antivirus application installed in order to avoid conflicts and potentially compromising the protection that an AV provides. So first, I would recommend removing one of the two products and then restarting your system to see if you are then able to install Malwarebytes. Avast has a special uninstall utility that can be found here if you decide to remove Avast. If you decide to remove 360 Total Security, they provide instructions on how to completely remove their product on this page. Please let us know how it goes and if the issue with Malwarebytes still persists. Thanks
  17. Yeah, that could be it, or it could have some kind of bug causing issues with differentiating between AM and PM or something like that, like maybe the underlying code is using a 24 hour clock (which I suspect it likely is, as that's a typical thing for developers to do) and maybe they don't have the logic for interpreting the time of day as it is output to the UI configured correctly so that it is showing the wrong thing at the wrong time at certain times of day/night.
  18. I believe the logic is for a couple of reasons. First, the most typical scenario for a user creating an exclusion is for something that has been detected such as a PUP that they wish to keep installed on their system that Malwarebytes has flagged, a website that was blocked by Web Protection that they wish to visit, or in rare cases a false positive that they wish to exclude until it can be reported and corrected. The scenario of preemptively excluding folders is definitely another common use case, however that's all the more reason not to 'hide' it with the other more advanced settings, at least in my opinion, and generally speaking, exclusions between AVs and Malwarebytes are not required for compatibility with only a handful of known exceptions, at least as far as I am aware based on reports here on the forums, but even then, that just further makes the case to have the option more up front accessible from one of the main buttons on the dashboard if it is a common action, at least in my opinion. The settings are typically items that most users aren't expected to adjust at all; the things that are expected to be left at their defaults, at least that's how I think of it and in my opinion the new layout makes a lot more sense in that context, though obviously it's going to throw off anyone used to the old UI, but that's true of any changes made in the new one.
  19. Greetings, This can be pretty typical as Malwarebytes was designed primarily to rely on its default Threat scan which looks in all known locations where infections and PUPs like to install themselves in addition to scanning all system loading points in the registry, startup folders, services, drivers and task scheduler as well as all active processes, threads and modules loaded into memory so even if an active threat were running from an unusual location it should still be detected. I would suggest trying a normal Threat scan and seeing how long that takes and if it is an unusually long time definitely let us know. With that said, I would recommend enabling rootkit scanning for your scans located under settings in the Security tab under Scan Options that way it will check your device for any rootkits in addition to other threats.
  20. Yes, if you had the window open it would definitely remain open, even through the scheduled scan, but please do let us know if you find any different or odd behaviors. Thanks
  21. I see, that shouldn't be a problem. If you haven't done so already, please sign up for an account at My.Malwarebytes.com if you haven't done so already using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that email address). You'll find instructions on how to sign up in this support article. If you have to use a different email, then please refer to the instructions on adding a license to your account manually found in this support article. Once you've got that set up you should be able to deactivate any lingering old installations from previous Windows installs (it's likely bugged in the system thinking that your old install from your current system is still active even though you uninstalled it). Instructions on deactivating your license from past installs/other devices can be found in this support article (refer to the information regarding using My.Malwarebytes.com; the easiest way is usually just to use the Deactivate all function that should be listed there and that should reset your license key so that you may activate it again on your system in 4.0). If you still have trouble and aren't able to reset your key and get it activated because it still says that the license is in use/reached its limit then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. Also be aware that once you do get it activated you might need to either roll back to version 19 of Kaspersky or disable the Ransomware Protection component in Malwarebytes. This is the compatibility issue with Kaspersky I was referring to. It appears to be affecting web browsers and some other applications where they have trouble running when the latest version of Kaspersky is active along with Ransomware Protection in Malwarebytes. Please let us know how it goes and if there is anything else we might do to assist you. Thanks
  22. That's strange, it shouldn't have opened the window to scan at all. It should just run silently in the background, at least that is how it has always worked in the past (I haven't tested scheduled scanning in 4.0 myself yet as I don't use the scheduler).
  23. That is odd. Yes, I'll definitely report it to the web team in charge of the page. Which page exactly did you have trouble with? The one linking to the Support contact form, or the main page at My.Malwarebytes.com where you sign up for an account to manage your licenses (or both)? Please let me know and I'll be sure to report the issue to the web team so that they may investigate and hopefully get it fixed.
  24. Excellent, I'm glad that it worked. Yes, I'm sorry for the incident. Apparently there is some kind of issue with the latest version that occurs when upgrading under certain circumstances, however it is generally cleared up once you can get it removed. If you wouldn't mind, please do the following so that we may take a look at some of your system's settings to try and determine what might have caused it and we should be able to ensure that you don't have any trouble if you do decide to reinstall it (the info will also be helpful to the Developers in troubleshooting what might have caused the issue to begin with to prevent it for others in the future): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply You don't have to of course, but it would be much appreciated if you would. Either way we're glad that we were able to help you with the issue you experienced and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  25. Yes, that's correct. Another member confirmed that they were able to install the older version of Kaspersky (build 19 I believe) and that also resolved the issue. Hopefully they will have a fix for this soon so that the two can work together fully patched and fully enabled.
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