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exile360

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Everything posted by exile360

  1. Likely because the program is connecting to those servers, possibly to establish and/or check connectivity. I can't say for certain and you'd have to contact the program's developers or support to find out for sure, but that would be my guess.
  2. As Porthos indicated above, the consumer version of Malwarebytes is not designed to run on server operating systems. Info on the versions of Malwarebytes designed for servers can be found at the following links: https://www.malwarebytes.com/business/endpoint-protection/server-security/ https://www.malwarebytes.com/business/edr/server-security/
  3. Greetings, As long as you don't run out of RAM totally, having applications use large amounts of RAM should not impact your system's performance. This is because modern systems typically have more RAM than systems in the past, and CPU cycles, not RAM, actually determine system responsiveness and performance. I recommend reading up on the subject in the following articles if you wish to find out more: - https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ - https://linux-mm.org/Low_On_Memory With that said, if you are also seeing
  4. You're welcome, I'm glad that it helped.
  5. Hello again, A new version of Malwarebytes was just released which may address this issue. Please refer to the information in this post for additional details. To install the new version, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then click the Check for updates button located near the top of the General tab and allow it to download and install the new version. Once the update completes, restart the system and test to see if the issue has been resolved or not and let us know how it went. Thanks
  6. Apologies, I wanted to see a fresh set of logs once you removed PIA, but that's OK. If you haven't tried it yet, please try uninstalling NetLimiter, then restart the system and see if it still BSODs or not with Web Protection active. NetLimiter also has a WFP (Windows Filtering Platform) driver installed, which is typically what causes conflicts with the Web Protection in Malwarebytes.
  7. OK, it might be that either some component of PIA was left behind when you uninstalled it, or there is also something else on the system that might be triggering the BSOD. Please do the following and we can take a look and try to see what might be going on: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. Greetings, I'm sorry you're having trouble with Malwarebytes but we'll do our best to help. To begin, please do the following to collect a set of diagnostic logs so that we may try to figure out what might be causing the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  9. Thanks for letting us know. I was hoping it would help, but I guess not. Unfortunately for the time being you'll have to keep Web Protection disabled to use PIA then. I would recommend installing Malwarebytes Browser Guard in your web browser(s) as that will at least partially supplement the protection you lose by keeping Web Protection disabled. Alternatively, you may try a different VPN product. A list of third party security products known to conflict with Malwarebytes can be found in this support article, however it is not a complete list so be sure to test first using a free
  10. Greetings, Seeing blocks when using a peer-to-peer (P2P) application such as one which uses the Bittorrent protocol is typical since IP addresses are often shared between multiple sites, meaning that even though what you are downloading may be completely harmless, other sites/domains hosted on the same IP addresses may contain malicious content. Since the risk of infection is very low through connections from your peer-to-peer app you may exclude it from Web Protection using the method described under the Allow an application to connect to the Internet section of this support article.
  11. Greetings, There is a known conflict with the Web Protection in Malwarebytes and PIA VPN. Please see if the following instructions allow you to work around the issue without needing to keep Web Protection disabled: Switch Private Internet Access from OpenVPN to WireGuard and enable option “Use small packets” Update PIA to the latest version (v2.7.1 or newer) Turn PIA VPN off Switch from OpenVPN to WireGuard Enable "Use small pockets" Turn PIA VPN back on Restart your web browser The image b
  12. That's great news, thank you for the update.
  13. Greetings, The monthly threat report is a recently added benefit provided to Malwarebytes customers. I hope that addresses your concern and if there is anything else we can help with please let us know. Thanks
  14. Greetings, This may be caused by a new feature in Windows 10 called fast startup. Disabling this option should correct the issue if this is the case. The article here explains why this occurs. Basically, with fast startup enabled Windows suspends running background processes like services and drivers to memory (RAM) instead of allowing the processes to shut down as they would normally whenever the system is powered off (not restarted; the restart function still closes processes normally). This means that the next time the system is started those processes are already loaded into m
  15. Greetings, In most cases you're safe, however the image preview function in common search engines like Google could potentially be used as a means of trying to launch an exploit attack through an infected embedded image. This type of threat is not common these days however, and in addition to the Web Protection in Malwarebytes Premium, its powerful Exploit Protection should also shield you from such threats, so as long as you keep your protection active while browsing and avoid shady sites you should be in good shape. I hope that helps to set your mind at ease and if there is anythi
  16. You're welcome. I hope that the issue is quickly resolved.
  17. Greetings, I'm sorry you're experiencing trouble with the software, but we'll do our best to help. Thank you for posting the logs, they should prove helpful. The logs do indeed show that there is some sort of issue with your license: installation token not entitled To get the issue corrected, please contact Malwarebytes Support directly via the web form on this page and they will be able to check to see what's going on with your license on the back end to work out what needs to be done to correct it. If there is anything else we might help with please let us know.
  18. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/30/21 Scan Time: 5:18 PM Log File: 03f31398-aa02-11eb-a4e1-80fa5b64d0e8.json -Software Information- Version: 4.3.0.98 Components Version: 1.0.1273 Update Package Version: 1.0.39981 License: Premium -System Information- OS: Windows 10 (Build 19042.964) CPU: x64 File System: NTFS -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 289455 Threats Detected: 1 Threats Quarantined: 0 Time Elapsed: 1 min, 56 sec -Scan Options- Memor
  19. Here's one from the AI engine for you: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/30/21 Scan Time: 11:46 AM Log File: 95eaf984-a9d3-11eb-a3da-80fa5b64d0e8.json -Software Information- Version: 4.3.0.98 Components Version: 1.0.1273 Update Package Version: 1.0.39971 File: 1 Malware.AI.1014570171, X:\DOWNLOADS\INJECTSMAA_BY_MRHAANDI_1.2.7Z, No Action By User, 1000000, 0, 1.0.39971, 9563346032FE6D433C791CBB, dds, 01224924, 902E634EA44E24F370778EE685C44BCE, 453247A05E7CA01945706DEAC31581C7DD80AB704840891B5B9EB50D1D74696C URLs (homepage and d
  20. FYI, after installing the new version I was prompted to restart my system. I initiated the update via the Check for updates link under Settings>About. It downloaded the update and I thought had installed it as it then said it was up to date after the download. A few minutes later I reopened the main UI from the tray and saw a notice in the main dashboard that a new version was available. I clicked the button to install it. The installer launched and I selected the advanced option and disabled the setting to create a desktop shortcut and continued. The installa
  21. Greetings, You may either temporarily disable protection to get the program installed, or create an exclusion for it using the method described under the Allow a file or folder section of this support article. If you do disable protection, be sure to re-enable it once the program is done installing. Additionally, if you provide a report from Malwarebytes showing the detection we can get a member of Research to review and remove the detection if it does turn out to be a false positive. Instructions on accessing the report history in Malwarebytes can be found in this support article
  22. Greetings, The information in this support article explains how to change your email address in your account, however if the option is greyed out then you will need to contact Malwarebytes Support directly via the web form on this page and they will assist you in getting it changed. If there's anything else we can help with please let us know. Thanks
  23. Thanks for posting. Yes, please let us know if you encounter any further BSODs, but hopefully the newest release has corrected the issue.
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