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exile360

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Everything posted by exile360

  1. Greetings, I'm sorry that you are experiencing problems with Malware Protection in Malwarebytes 4, but we will do our best to help you get it working again. To begin, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thank you
  2. Greetings, What you encountered is known as a tech support scam; you may refer to the official Malwarebytes Tech support scams: help and resource page for additional details on these types of scams. Encountering these sites does not infect your PC; it is simply a trick to attempt to scare you into contacting the number provided so that they can sell you on PC repair services that you don't actually need. You can help to prevent these threats by installing the Malwarebytes Browser Guard browser extension which is available for Chrome and other Chromium based browsers like SRWare Iron, Vivaldi and the new MS Edge Chromium browser as well as Mozilla Firefox. Malwarebytes Browser Guard works well alone as well as in addition to Malwarebytes Premium and blocks certain items that Malwarebytes Premium does not because it exists within your web browser which allows it to see aspects of websites and content that the normal Web Protection in Malwarebytes Premium cannot (since it operates at the network level of the stack). You can learn more and download Malwarebytes Browser Guard here
  3. Greetings, Please use the most current support tool to provide up to date logs by doing the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  4. Greetings, First, please upgrade to the latest version of Malwarebytes by opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right area of the main Malwarebytes UI, then click the Check for updates button near the top of the General tab and allow Malwarebytes to download and install any available updates, restarting your computer if you are prompted to do so to complete the installation process. Once that is complete, please verify that Malwarebytes shows the following version information for the Component package version: 1.0.810 Next, test to see if the issue with 3DSMax is resolved or not. If you still experience the issue then please try disabling just the Ransomware Protection component to see if that alleviates the issue. If so, then excluding 3DSMax's program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) from the Ransomware Protection component of Malwarebytes should be a viable workaround. To do so, add 3DSMax's program folder as an exclusion following the instructions under the Allow a file or folder section of this support article, selecting the option to exclude from detection as ransomware only then test to verify that it works and allows the program to run. Please let us know how it goes and if you continue to experience issues. Thanks
  5. By the way, to work around the issue you can probably disable the Web Protection component in Malwarebytes by right-clicking the Malwarebytes tray icon and clicking where it says Web Protection: On then clicking Yes to the User Account Control prompt. Additionally, you may disable the notifications about a component of protection being disabled if you wish until this issue has been resolved. To do so, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right area of the main Malwarebytes UI, then under the Notifications tab disable the option Alert me if any Real-Time Protection modules are turned off so that Malwarebytes will not alert you every time it starts up that Web Protection is disabled (assuming that does eliminate the BSOD's; if it doesn't, then you should try disabling each of the other protection components one at a time until you discover the culprit, though the Malwarebytes staff should be able to identify the cause by analyzing the logs and crash dumps you provided).
  6. Excellent, thank you very much. I will get the attention of a member of the Malwarebytes staff to analyze your crash dumps and to work with the Developers on investigating and hopefully mitigating this issue. They will let you know if they require any additional information, thank you for your assistance and I hope this issue is resolved quickly. @LiquidTension would you mind please taking a look at the logs and crash dumps provided? Thanks
  7. Thanks. Your logs show that you should have the following memory dump files on your system. Please copy them to a convenient location such as your desktop and then ZIP and attach them to your next reply, or if they are too large, please upload them to a service such as WeTransfer.com and then use the option to send the file as a link and post the link to the download here in your next reply: C:\WINDOWS\Minidump\020720-5609-01.dmp C:\WINDOWS\Minidump\020820-5531-01.dmp C:\WINDOWS\Minidump\020820-5312-01.dmp C:\WINDOWS\Minidump\020820-5328-01.dmp C:\WINDOWS\Minidump\020920-5468-01.dmp C:\WINDOWS\MEMORY.DMP Thanks
  8. Greetings, If you would, please do the following so that we may take a closer look at what is happening with your system and Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  9. Greetings, I'm sorry to hear you're having trouble but we will do our best to assist. First, please do the following so that we may take a look at your current Malwarebytes installation and some basic info about your system: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Additionally, I would suggest opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right area of the main Malwarebytes UI, then clicking the Check for updates button at the top of the General tab. Allow Malwarebytes to download and install any available updates and reboot the system if prompted to do so. I'm hopeful that a recent update to Malwarebytes may correct the issue if it is indeed the cause. Thanks
  10. Confirmed on both Firefox and SRWare Iron (Chromium based browser); I also checked and it did show the banner when I exited Malwarebytes which makes sense since Malwarebytes wasn't active in memory. As soon as I launched Malwarebytes again the banner was no longer displayed.
  11. You just need to activate the Premium version with your license key. Details on how to do so can be found in this support article. Additionally, it would also be a good idea to deactivate your license from a device whenever you plan to move a license to another system or device, or when you plan to reinstall Windows on the current system. Details on deactivating your license can be found in this support article. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  12. Greetings, Unfortunately Malwarebytes hasn't offered any lifetime license keys for several years now so finding any for sale that are legitimate is extremely rare as most such offers end up being scams, selling pirated keys which either are already or soon likely will be blacklisted. With that said, for your existing license key please contact Malwarebytes Support directly by submitting a support ticket by clicking the Submit a ticket link at the top of this page and they should be able to look up your license key and get the issue corrected assuming the license can be validated. Please let us know if there is anything else we might assist you with. Thanks
  13. Greetings, Please do the following to see if it corrects the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the onscreen instructions and restart your system if prompted to do so Once that is done check to verify that Malwarebytes is now working properly. If you still encounter the issue then please provide the following logs so that we may take a closer look at what is going on with your Malwarebytes installation: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary please provide the requested ZIP file for analysis. Thanks
  14. Greetings, Please open the Services control interface by clicking START and typing services.msc and pressing Enter In the Services window, scroll down the list until you find Windows Management Instrumentation and double-click on it Make certain the Startup type: is set to Automatic, and if it isn't, set it to Automatic via the provided drop-down menu then click Apply and click the Start button to start the service. If that failed or the Windows Management Instrumentation service was not listed, proceed with the following: Tweaking.com Windows Repair All-in-One Download Tweaking.com Windows Repair from here and install it or if you would prefer, you may instead download and extract the portable version from here Once installed or extracted, launch Repair_Windows.exe Click on the Repairs - Main tab Click on the Open Repairs button Once it displays the list of repairs, click the checkbox next to All Repairs so that everything listed is UNCHECKED Now, click the checkbox next to Repair WMI so that it is checked Click on the Start Repairs button at the bottom Once it completes, allow it to restart your system Once that's done, see if Malwarebytes now works properly. Please let us know how it goes. Thanks
  15. Greetings, Please do the following so that we may see what is going on with your system and get it corrected: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  16. Excellent, you're all set then No, licenses entitle you to all future versions of Malwarebytes, including version 4.0.
  17. I'm glad that it worked, that's great news I would also highly recommend signing up for an account at My.Malwarebytes.com as described in this support article using, if possible, the same email address you used when you originally purchased your lifetime license. This will make it easier to connect your license with your account. If your license doesn't show up once you have created your account you may try to add it manually as described in this support article or you can contact Malwarebytes Support by submitting a support ticket by clicking the Submit a ticket link at the top of this page. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  18. Greetings, Yes, Malwarebytes still works with Windows 7, please refer to this post for further details on Windows 7 support. Now, with regards to Malwarebytes not running please try the following to see if it corrects it: Download and run the Malwarebytes Support Tool Accept the EULA and click Start Repair Patiently wait for the tool to run and once it completes, follow the onscreen instructions and restart your system if prompted If that fails to correct the issue then please do the following so that we may take a closer look at your installation to try and fix the problem: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and post the requested ZIP file if necessary if the issue is still not fixed. Thanks
  19. Excellent, I'm glad I could help. If there is anything else we might assist you with please let us know. Also, if you are still having trouble with any hardware and/or drivers or other general Windows issues not related to Malwarebytes you can ask for help here and we'll assist you in troubleshooting and hopefully correcting the issue(s).
  20. By the way, if you haven't installed the latest graphics drivers for your hardware then that would also be a possible fix, especially since you recently reinstalled Windows. I do not know what hardware you have, however here are the links to the 3 most common graphics chip makers: NVIDIA AMD/ATI Intel If you need help finding your exact hardware and/or drivers please let us know and we'll do your best to help. Thanks
  21. Greetings, I'm not sure if you would be able to, but it is likely that you need to disable hardware acceleration in Malwarebytes as detailed in this support article. If you are unable to do so, you may need to uninstall the current version of Malwarebytes and install a previous one until they have a resolution for this issue. With that said, you should also try booting into Safe Mode and seeing if you can access the Malwarebytes UI there in order to disable the hardware acceleration option, then if that worked, reboot into Windows normally and you should be all set. Please let us know how it goes. Thanks
  22. Greetings, Thank you for reporting these issues. I have made a note of them for the Product team in case there are any bugs/issues that they need to address. In the meantime someone from the Malwarebytes staff should respond soon to conduct further diagnostics and to provide assistance in troubleshooting the issues you are experiencing.
  23. Greetings, I believe this is because Malwarebytes has to checkin with the license server whenever it updates, including for the free version (this is how it determines if you're running in Premium mode, free trial mode, or free mode). Please do the following and we'll take a look at what is going on with your installation and hopefully get it working correctly for you: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  24. Interesting, thanks for letting us know. I bet AVG is hooking into the email client with a DLL or driver to scan the emails and for whatever reason it was making its process unstable (and it likely wasn't being allow to hook into its process when you ran it as admin). Anyway, if there is anything else we might be able to assist you with please let us know. Thanks
  25. Greetings, Please test to see if there is any difference when you disable Exploit Protection and if nothing changes, try disabling Ransomware Protection and let us know how it goes. Additionally, if you haven't already, I would recommend creating exclusions between Malwarebytes and AVG to help prevent any possible conflicts or performance issues (and it might also address the issue with Outlook though I'm not certain). Please add the items listed in this support article to AVG's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add AVG's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Please let us know how that goes and if you still experience the issue. Thanks
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