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exile360

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Everything posted by exile360

  1. Very good, did you get a chance to test to see if things are any better with Web Protection in the new build? I'm curious to know if the issue was resolved as they did make a lot of changes and improvements to Web Protection in this release.
  2. Yes, go ahead and download it from the link. The folder was possibly wiped out during the upgrade process which might account for why it didn't reinstall like it was supposed to in the first place and why it turned up missing after the upgrade attempt.
  3. Yes, were you not able to find it, or was the folder empty? If it was empty you can simply download and install the latest build from here and the result will be the same. I just figured it would be quicker/more convenient if you used the installer already on disk, assuming it is still there as shown in your logs.
  4. Greetings, I'm sorry that you experienced this issue. It appears that the upgrade process didn't complete for some reason, likely due to a hiccup during the upgrade installation process. Please open the folder C:\ProgramData\Malwarebytes\MBAMService\instlrupdate and run the installer located there (this is the installer for the new version, which downloaded but apparently didn't fully run to completion). Installing that should get Malwarebytes back up and running in proper working order. One possible reason would be if the Fast Startup feature is enabled as it has been known to occasionally cause issues with Malwarebytes and other programs. You can check to see if Fast Startup is enabled and also disable it if you wish by following the instructions found here as well as here. Please let us know how it goes and if you have any further issues. Thanks
  5. Greetings, Yes, I agree, something like a 'Restore and Ignore' function for Quarantine would be quite useful. It is something that has been requested in the past, however I will resubmit your request to the Product team for further consideration. Hopefully this is a feature we'll see one day.
  6. What 1PW says above is accurate. In fact, Malwarebytes has never actually been able to scan network/mapped drives going all the way back to 1.x, however in the older builds it would behave as though it was scanning them, it actually wasn't. The problem comes down to permissions and the way that Windows handles access to networked storage where the built in administrator and even local SYSTEM account do not have full read/write/delete access to networked drives. The only solution I know of, which I believe is how some other vendors address this, is to 'spoof' the credentials of a local user account that has full access/permissions for the network mapped device. It might be possible for Malwarebytes to implement a similar solution, however they generally prefer to avoid using such hacks/tactics as such behavior is more like malware than a security product (i.e. spoofing credentials and the like).
  7. Excellent, I'm glad you got it working. If you haven't already, I'd definitely suggest upgrading to the new 3.8 version of Malwarebytes as it fixed a LOT of compatibility issues with the Web Protection component so it might be worth another try to see if you can get that to work with your configuration. Worse comes to worse you can just disable the module again if it still doesn't work.
  8. Greetings, They do appear to offer a version of Malwarebytes on Amazon's app store here, however it only mentions the free version so it might just be an on-demand scanner without any real-time protection. The Android version of Malwarebytes lists Android 4.4+ for operating system compatibility, but I'm not certain if that's the same version you'd get on the Amazon store or not. That said, if you are able to use an alternative browser such as Google Chrome (or pretty much any other Chromium based browser such as SRWare Iron or Vivaldi etc.) or Mozilla Firefox, then you can also install the Malwarebytes browser extension beta assuming Amazon allows you to install browser extensions from the Google app store or any other source. You can learn more about the browser extension and find download links in the topics linked below: Chrome Firefox
  9. Yes, that's correct. In the past before Malwarebytes deployed their new enhanced license management system they allowed for a certain number of additional installs for instances where a user might have reformatted their system and reinstalled Windows, requiring them to be able to reactivate the software afterwards or for cases where their hard drive might have failed and they needed to reactivate the software on their new drive. They did this to avoid inconveniencing users since they had no way of knowing if each activation for each license was still active or not and no easy way to reset the number of available activations to allow the user to reactivate the product using their license key so they had this 'grace' of 2 additional activations built in, that way users wouldn't be stuck waiting on contacting Support to get their keys reset so that they could continue using them. Now, however since Malwarebytes has implemented the new My.Malwarebytes.com license management portal, users have a way to manage and deactivate their own license keys/devices so they don't have to contact Support every time they need to reinstall/reactivate the product so Malwarebytes is finally able to properly enforce the 1 device per key licensing. For anyone who hasn't done so already, I'd highly recommend creating an account at My.Malwarebytes.com, if possible using the same email address you used when you originally purchased your license as it makes importing your license key into your account much easier. Instructions on doing so can be found in this support article and if you aren't able to use the same email address because you no longer have access to it or because it no longer exists then you can try adding the license key manually by following the instructions in this support article. Once that's done, assuming you see your lifetime license key there you can then deactivate/reset your license key/available device(s) manually or using the Deactivate all function as shown in this support article. If you are unable to see or add your license key to your account then you should contact Malwarebytes Support by filling out the form on the bottom of this page and they will assist you. They will be able to manually add your license key to your account so that you may then manage and deactivate it yourself without having to contact Support every time, making the process much faster and easier to manage.
  10. Just checking back to see how it's going. Have you tried activating it again yet?
  11. Thanks. Please try disabling Norton temporarily and then try activating Malwarebytes again to see if it is now able to do so. If it still doesn't work then go ahead and reactivate Norton, wait a couple of hours and then try activating the software with your license once more; it's possible that too many activation requests were made to the server and so you might need to wait a while to allow it to reset on the backend before trying again. If the issue still persists after that then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email. Please let us know how it goes. Thanks
  12. Please do the following so that we may check to see what might be causing the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  13. It's possible. Chrome does have a sync feature that may be bringing something back. You can follow the instructions in this topic to see if that resolves it.
  14. My guess is that it's probably checking in with their licensing server, but I don't know for certain. That's just my guess as I haven't seen the free version which I use phoning home at all (I received no blocks while Malwarebytes was blocking their servers).
  15. Greetings, If you haven't already, please sign up for an account at My.Malwarebytes.com if possible using the same email address you used when you originally purchased your license. You'll find instructions on how to do so in this support article. If needed, you can try adding your license to your account manually by following the instructions in this support article. Once your license is visible in your account, try resetting it so that you may use it again using the Deactivate all function illustrated in this support article. If that did not work then please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Allow the tool to run the repair process and restart your system if prompted to do so by the tool Once that is complete please try activating the software with your license key once more to see if it is now successful. If that was unsuccessful then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you further. I hope this helps and please let us know if there is anything else we might assist you with. Thanks
  16. I reported it to Research and they've removed the block. Please see this topic.
  17. By the way, I also found a couple more articles relevant to this type of spyware here and here and I'd definitely suggest checking your smart phone if you own one to make sure nothing has been installed on there. You can seek help from Malwarebytes Support with that or you can create a new topic here to have your device checked for threats, and if you haven't done so already, I'd definitely recommend installing Malwarebytes on your mobile device to scan it as well. They have versions for Android and iOS available on the Google Web Store and Apple App store. You can learn more here as well as here.
  18. Greetings, I don't know if this is relevant at all to your situation but it might be useful nonetheless. There are several entries in the Malwarebytes Labs blog about spyware and stalkerware such as this one and this one that may provide valuable information. You can also have your system analyzed by one of our malware removal specialists to make sure there's nothing else malicious on the device by following the instructions in this topic and creating a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. If you prefer to be assisted privately you may instead contact Malwarebytes Support directly via any of the options found on this page. I hope this helps, and if there's anything else we might assist you with please let us know. Thanks
  19. Excellent, I'm glad the Support Tool was able to resolve the issue If there's anything else we might assist you with please let us know. Thanks
  20. Blocked by Web Protection and the Malwarebytes browser extension: https://sphinx-soft.com/
  21. OK, I'm back with news. I just tried for like the 10th time to reach their site and was finally able to do so. Their page looks normal with all the same info it always had so I suspect the issue is now resolved. I'll go ahead and report the web block to the Malwarebytes web Research team to see about removing the block assuming it shouldn't be there. Thanks again for bringing this to our attention
  22. Greetings, If you haven't done so already, please sign up for an account at My.Malwarebytes.com to manage your license(s). If possible, use the same email address you used when you originally purchased your license (assuming you still have access to that original email address). You will find instructions on how to do so in this support article. After doing so if you don't see your license listed then please try to add it by following the instructions in this support article. If that was successful then you should be able to reset your license key so that you may use it on your device by using the Deactivate all function described in this support article. Once that's done you should then be able to reactivate the software using your license key on your current system. If you are still unable to do so or if the above instructions did not resolve the problem then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license key working again. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  23. Greetings, Please try the following to see if it resolves the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, try activating the software with your license key once more to verify that it works properly. Please let us know how it goes. Thanks
  24. I just found a conversation with the developers on a support site for the software from a couple days ago and they verified their licensing servers are still online. Not sure what's going on with the main site, but they appear to still be active so I suspect they'll get this situation resolved soon but I'll be keeping an eye on it in the meantime. Again, thanks for the info about this issue.
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