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Everything posted by exile360

  1. Greetings, You should find a space for it on the checkout page for the product you are purchasing after you enter your info for the purchase, however if you do not then please contact Malwarebytes Support by filling out the form on the bottom of this page and they should be able to guide you. Please let us know if there is anything else we might assist you with. Thanks
  2. It looks like the actual server used for streaming which is being blocked is streamingradioplayer.inovanex.com, so that's the site that would need to be whitelisted to resolve the block. In the meantime you can exclude the site by adding it to your Allow List in the browser extension's settings. Just click the icon in your browser and click Settings and click on the Allow List button/tab at the top and add it on that page using the provided text box and options.
  3. By the way, if you want to chat with someone from the Sphinx-Soft team, I believe they monitor this forum.
  4. I'm not sure what the issue is, but the site still seems to be working fine on my end. I just tested visiting the page and downloading the installer and it all went as expected. I did an MX Toolbox check on their site and while there are some issues, it doesn't seem to indicate that the site's been compromised as far as I can tell (though I'm no expert by any means). You can see the report for yourself here.
  5. Greetings, I just checked, and the video embedded in the center of the page is what's being blocked. It is likely that the site it is being hosted on is also known for being used by a family of Trojans, which is why Malwarebytes blocks it. The reason issues like this occur is due to the fact that a single server/IP address can be leased by the hosting provider that owns it to multiple websites/customers, meaning the video embedded in that page may be perfectly safe, some other content also hosted on the same server is not safe, so Malwarebytes blocks it. That said, you may also report this as a possible false positive if you would like the Malwarebytes Research team to re-check the website to verify that the malicious content is still present and that the block is still necessary, as it is possible that the bad guys have moved on to different servers as they often do (usually because security vendors like Malwarebytes have been blocking them). If you wish to report it for review by the Research team, please review the information in this topic as well as this topic and then create a new topic to report the site in the Website Blocking false positives area by clicking here and a member of the Malwarebytes Research team will review the site and respond with their verdict on the current status of the website being blocked, and will unblock it if it turns out that the site is now safe and the malicious content is no longer present. I hope this helps clear things up, and if there is anything else we might assist you with please let us know. Thanks
  6. Greetings, Your initial instincts about the locked webpage that you could not escape were correct. It's what is known as a tech support scam and is quite a common scam these days. Basically they use functions in your web browser to block you from escaping the webpage or closing the browser through normal means, however if you see such a page in the future, all you have to do is open Task Manager by pressing CTRL+Shift+Esc on your keyboard and locate your web browser's process and terminate it. You can learn more about tech support scams on this page and if you search the Malwarebytes Labs blog you'll find many more articles related to tech support scams, how they work, what to watch out for and how to deal with them. I did a search and the results can be found here. Additionally, you can prevent most tech support scams if you use Google Chrome (or pretty much any other Chromium based browser such as Microsoft's new Chromium based Edge browser, SRWare Iron, or Vivaldi) or Mozilla Firefox by installing the Malwarebytes browser extension beta. It blocks tech support scams using their behavior rather than relying just on a static list of known malicious websites the way that Web Protection in Malwarebytes Premium does, so it's a great way to augment your protection from bad websites. It also blocks phishing sites, clickbait links, many ads, trackers (to protect privacy) and much more. You can learn more about it and find downloads at the following links: Chrome Firefox As for your mouse issue, yes, it definitely sounds as though the mouse was physically damaged when it fell so the odd behavior you discovered was just a coincidence. It was likely either a result of the impact, or due to the wires being pulled when you helped break its fall by grabbing the cord. A malfunctioning mouse can definitely exhibit the behaviors you described (I saw similar issues with my own system a while back when one of my mice went bad, and like you, replacing the mouse did the trick and I've seen no issues since). Anyway, I hope this information is helpful and if there is anything else we might assist you with please let us know. Thanks
  7. If your exclusions aren't being retained then it could be a problem with permissions. Malwarebytes doesn't have any kind of save button in the UI for settings. Whenever a setting is changed in the UI it is supposed to be written to the program's configuration files on disk and so they should be retained. If they are not being retained then there could be a problem preventing them from being written to the configuration files on disk. Please do the following so that we can check to see the current status of your Malwarebytes installation to try and determine what might be causing the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. Greetings, While there is no option to change the notification behavior as you describe at this time, you should be able to eliminate the notifications by closing Malwarebytes by right-clicking the Malwarebytes tray icon and selecting Quit Malwarebytes and clicking Yes to the User Account Control prompt then going to C:\ProgramData\Malwarebytes\MBAMService\instlrupdate and deleting the installer for the new version located there then launching Malwarebytes again and going to Settings>Application and disabling the setting Notify me when full version updates are available. In the meantime I will pass your feedback on to the team for review and consideration for future releases. For future reference you can post any feedback, ideas and suggestions in this area as we monitor that area for any new ideas and feedback for the Product team. Thanks
  9. You're welcome, at least now we know the reason why. As for resolving it, I don't know how easy that's going to be because a lot of modern fonts and application use more complex coloring for clarity and depth (things like ClearType and the like) so unfortunately it may just be something you have to live with when using 16 bit color mode. I don't know what the impact on performance would be, but in theory it should only be on your GPU, not your CPU so it might impact something like battery performance/power usage to a small degree, but it shouldn't impact overall system performance and responsiveness since it is the GPU that renders everything, especially when it comes to color depth.
  10. Yes, you can uninstall Malwarebytes then install Bitdefender, then reinstall Malwarebytes if you wish. If you observe any problems then you can create exclusions if necessary but they probably won't be needed. And yes, you can get by with Malwarebytes alone if that is your preference. With its multiple layers of protection it does an excellent job of protecting systems from malware. If you wish you may also enable Windows Defender if running Windows 10 or install Microsoft Security Essentials if running Windows 7 and you still want a traditional antivirus layer as part of your protection but don't want to deal with an AV that requires you to remove Malwarebytes every time you install it. There are also free AVs available from the likes of Avast, Avira, AVG, Comodo, Kaspersky and Sophos among others that you could install if you would prefer one of them instead of Windows Defender/MSE.
  11. Greetings, Please do the following so that we may take a look at what's going on with your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  12. Greetings, I'm glad that everything went well with the upgrade process. If there is anything that we might be able to assist you with please don't hesitate to let us know. Thanks
  13. Greetings, If you weren't aware, Malwarebytes does have a version that you can deploy and manage remotely over a network using a central server to install the product, run scans, monitor for detection events, perform updates as well as program version upgrades this way you can manage and update them without having them access the web (only the central server would need to access the web to pull down database updates and new program versions). If you are interested you can learn more about it here and you can learn about Malwarebytes' other business offerings here if that doesn't quite suit your needs and you have additional requirements. It is up to you obviously; I just wanted to make you aware of them in case you weren't as it sounds like one of them might better suit your situation than running a large number of unmanaged clients without web access.
  14. Yes, Support will be able to add your lifetime key to your account so that you can manage both your yearly subscription license there as well as your lifetime license, but once that is done you will be able to reset and manage your licenses and devices on your own without having to contact Support so it will be much more convenient.
  15. Once you create an account at My.Malwarebytes.com and have your license keys there you shouldn't have any issues like this going forward as you'll be able to reset/manage your licenses without the need to contact Support which will make reinstalling, upgrading, and migrating your license key to new devices much easier. Right now it's just a matter of getting everyone's licenses into the new system and getting them signed up for accounts so that they can manage them.
  16. Greetings, If you haven't done so already, please sign up for an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible. Instructions on how to do so can be found in this support article. If you aren't able to use the same email address for some reason, such as it no longer existing or if you no longer have access to it then please try adding your license to your account manually by following the instructions in this support article. If that was successful, please try deactivating/resetting your license key using the Deactivate all function as documented in this support article and then you should be able to activate the software on your system once more without any errors. If that failed to resolve the issue then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license key working again. I hope this helps, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  17. Greetings, It could just be an issue with the servers when trying to activate. Please wait a few hours before trying to activate again, and then try once more and it should work at that point. If it does not, then please contact Malwarebytes Support and they will correct the issue for you. You may contact them directly by filling out the form on the bottom of this page. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  18. Greetings, Please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and info by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats as soon as one becomes available. Please let us know if there is anything else we might assist you with. Thanks
  19. It isn't deliberate I assure you. It's just an unfortunate part of still being a growing company that has only been around since 2008. This most recent issue is actually due to them finally, after all these years, implementing a full and proper license management system. The transition is a bit rough for some unfortunately, such as yourself, but once everyone gets migrated over and has their My.Malwarebytes.com accounts set up with their licenses they will be able to manage, deactivate and migrate their licenses between devices without having to seek assistance from Support to handle it any more. The trouble is, getting all these legacy licenses into the system and validated can be tricky which is why so many users are having this issue. In the long run it's definitely worth it though, as it's far easier to manage licenses in the new system where you can actually see and control all of them as well as check to see where each is installed.
  20. Thanks for the info Imacri. I wasn't aware of this issue. They must have made changes to the way that RDP works in 10 for it to impact third party applications like that as I've never seen such issues with any other version of Windows and I've been disabling RDP since way back in the XP days.
  21. Good, I'd suggest signing up for an account at My.Malwarebytes.com if you haven't done so already. You can then add each of your licenses to your account using the method described in this support article and then you'll be able to reset your licenses on your own without having to wait on Support. If you have any trouble adding them, Support will be able to do it for you that way you'll be all set to upgrade your remaining devices without having to worry about them being blacklisted/not activating.
  22. OK, you will need Malwarebytes Support to help you then. Please contact them by filling out the form on the bottom of this page and they will assist you directly via email. They will be able to get your license working for you again. I am sorry that we were not able to solve the problem, but Support should be able to get it taken care of for you.
  23. It's OK, the original Malwarebytes' Anti-Malware IDs were formatted that way, so it would make sense for a license purchased in 2009 to be formatted XXXXX.
  24. I'm not so sure about that. Windows 10 has had its share of vulnerabilities lately, including some that didn't even impact 7/8 (or even XP for that matter), not to mention the fact that much of what can be done to immunize Windows 7 and earlier Windows versions against such exploits by disabling certain services, protocols and components can't be done in Windows 10 meaning that even though my Windows 7 system was immune from day 0 and prior to this and any other vulnerability exploiting the Remote Desktop protocol (and SMB; the component exploited by the EternalBlue exploit that was used to spread WannaCry, not to mention every component of file and printer sharing along with a slew of additional extraneous features/components), I would not be able to do the same to a system running Windows 10 so I'd be at Microsoft's mercy to discover any vulnerabilities and patch them before exploits for them are found in the wild. I like my odds much better with 7 given that fact since I don't have to wait on Microsoft to even be aware of such exploits/vulnerabilities, much less patch them. That said, most aren't quite as paranoid or knowledgeable as I may be with regards to Windows' internals, so I don't advise everyone to stick with 7. I still see 10 as a much greater risk to privacy and security though, given all its built in new 'features' for enabling telemetry collection and advertising, as I have no doubt they leave it with a much larger area of attack for potential remote vulnerabilities and exploits.
  25. Greetings, Please try clicking the Deactivate all link under your My Account webpage then wait a few minutes and try activating the software with your license key once more to see if that resolves the issue. If it doesn't, then please try waiting for a few hours and then try once more and then it should work. Please let us know how it goes. Thanks
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