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exile360

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Posts posted by exile360

  1. I don't know exactly when they plan to release the fix, but it should be sometime soon based on posts I've seen from the staff on the subject.  The beta build was due a week or so ago, but was delayed due to the holidays since much of the core staff was on vacation.  Hopefully they'll have the beta ready and released soon for testing and validation.

    I don't have any info on a Linux version unfortunately, but I will inform the Product team of your interest in one.  I'll also be submitting your logs and crash dumps to the Dev and QA teams for analysis in case they need it for their ongoing work on the issue.

    Thanks for all the info and logs you have provided; hopefully we'll have a fix available for you soon.

  2. Hehe, Microsoft's methods of taking control over things out of the users' hands can certainly be frustrating, but I'm glad you figured it out.  It's a double-edged sword I guess, since such automation is great for most general users who don't take the time to maintain and secure their devices, but for those of us who do, and who like to have control over what happens on our devices and how their resources are used it can be quite irritating.

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  3. No idea, it's probably a weirdness with certain content in the logs and Firefox's blocking I guess.  As I mentioned though, I wasn't the first to upload that ZIP to VT, so I bet someone else saw the same thing that I did.

    I'm not too worried about it since it's just a ZIP of mostly text files, but just thought I'd post about it in case it was an issue with the recent IPS update since I hadn't seen it before (nor have I made any changes to Firefox lately, and it occurred before and after installing today's new Firefox release).

  4. 360 is the exception, not the rule.  It literally prevents Malwarebytes from installing and prevents Malwarebytes from running if Malwarebytes is already installed when 360 becomes active.  That has nothing to do with normal conflicts of any modules Malwarebytes might contain because it even stops the free version which is only an on-demand scanner.

    There are some known conflicts with some third party applications, however most of those have to do with issues with the use of WFP filtering in Windows 10 as documented in the support article linked to by Porthos above; a protocol which has been used by Malwarebytes for years, yet only recently did these conflicts begin to occur, indicating to me that either something in Windows 10 has changed (pretty likely given Microsoft's frequent release of major updates that overhaul much of the inner workings of the OS and its APIs and protocols), or something in Malwarebytes and/or many third party apps that use WFP have changed, however the Web Protection module has existed in Malwarebytes since version 1.x, long before any of the additional components/modules were added to its real-time protection, so those conflicts have nothing to do with the newer modules such as Exploit Protection and Ransomware Protection, which are the only additional modules which have been added so far.

  5. Thanks for the info.  One other possibility may be due to a known issue with some older CPUs which lack certain modern instruction sets.  Based on your motherboard info, it's a Z68 chipset based board which supports 2nd gen Intel CPUs, so it may be one of the newer instruction sets such as AVX2 which might be the issue (though I don't know for certain as I'm not a Developer of course).  Which CPU do you have?  If you aren't sure, you should be able to open Settings in Windows and select System and click on the About menu item on the bottom left and it should be indicated where it says Processor:.

    Since I do not know which specific instruction set(s) is/are lacking to cause that particular known issue, we'll also see if trying some alternative potential solutions resolves the problem, starting with a clean install of Malwarebytes:

    1. Run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

    Once that's done, test once more to see if the system still crashes.  If it does, proceed with updating your network controller drivers.  The latest from Realtek can be found on this page and is the third item listed called Win10 Auto Installation Program; also note that you can initiate the download without entering a real email address if you aren't comfortable sharing it with Realtek (since they likely wish to use it for marketing/sharing purposes for profit as most companies seem to do these days), you can instead enter a fake/non-existent email, then fill in the captcha it displays and click 'Go' and the download should start (I tested it myself to make sure).

    Once the driver download completes, extract it and run the Setup.exe file and follow the onscreen instructions to install the new drivers, restarting your system once the process completes.

    After that finishes, test once more to see if the BSOD still occurs or not.

    Please post back to let me know how it went.

    Thanks

  6. Thanks, please open Malwarebytes Premium (not Privacy) and go to settings by clicking the small gear icon in the upper right, then select the Security tab and click the Advanced link below the Windows startup section and toggle the option Enable self-protection module to the Off position and restart your system, then test to see if the crashing issue is resolved.  This may be due to a known issue with the self-protection in Malwarebytes that occurs on some systems which should be fixed in an upcoming release, but in the meantime you can keep self-protection in Malwarebytes disabled to work around the issue.

    Additionally, please provide the following memory dump files in case they are required by the QA and Dev teams for analysis by copying them to your desktop or another convenient location where you have full write access, then select all of them and right-click on one of them and hover your mouse over Send to and select Compressed (zipped) folder and upload the resulting ZIP file to WeTransfer.com, clicking the button that looks like 3 periods with a circle around them (...) and select the option to share the file as a link and once the upload completes, post the download link:

    C:\WINDOWS\Minidump\010421-15656-01.dmp
    C:\WINDOWS\Minidump\010421-12906-01.dmp
    C:\WINDOWS\Minidump\010421-20828-01.dmp
    C:\WINDOWS\Minidump\010521-12796-01.dmp
    C:\WINDOWS\Minidump\010621-11671-01.dmp
    C:\WINDOWS\MEMORY.DMP

    Please let us know how it goes.

    Thanks

  7. 1 hour ago, goneguy said:

    I've tried renaming/deleting the installation folder, and although I'm signed in as admin & have tried the "take ownership" process, it keeps telling me "you need admin privileges... "  Any ideas on that route?

    That's a bad idea since that would cause any startup entries to point to the wrong path and wouldn't address Malwarebytes' drivers which would still remain in place in System32.  The reason you can't rename it is likely due to Malwarebytes' self-protection module.  You could try disabling self-protection, but you'd be much better off just uninstalling Malwarebytes using the Support Tool as recommended above by Porthos.  Attempting to manually uninstall or disable an antivirus or anti-malware product is a very high risk activity and could easily lead to system instability because of the low-level drivers and services that such products typically install into various areas of the operating system, particularly since many of those components are designed to load on boot, so corrupting the installation with drivers and services still in place could potentially result in the OS failing to boot properly.

  8. By the way, you mentioned you tried different PCs as well as incognito mode, but did you try a different web browser yet?  If not, please give that a try.  If you're using Chrome or a Chromium based browser such as MS Edge Chromium, try using Mozilla Firefox, and also if you are using any sort of ad blocking and/or privacy add-ons in your browser, try disabling them as it may be blocking a cookie or other content required for the purchase page to function.

    In the meantime, if you haven't already done so on the 2 systems in question, I would suggest installing the free 14-day trial just so that you don't have to go without protection while waiting for a resolution to the issue, but hopefully it will be resolved soon either way.

  9. Ah, so you have the correct version already, well that's good; at least you don't have to wait for a return/exchange for the existing 10 licenses.

    I'm not sure why it's not letting you purchase 2 more then, given the fact that the limit is 20 for Malwarebytes for Teams, but I'll be sure to note the issue with the My Account portal for the Product team to make them aware of it.  In the meantime I'll also ask that a staff member attempt to escalate your ticket to hopefully expedite a resolution for you.

    Thanks for your continued patience, hopefully this will be resolved soon.

  10. Greetings,

    I'm sorry you're experiencing issues with Malwarebytes Privacy, but hopefully we can get the problem sorted for you.  To start, please do the following so that we may take a look at your system and configuration to see if we can find out what the cause might be:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks

  11. You should be able to exclude the file C:\Users\<your user name>\AppData\Local\WarThunder\launcher.exe as Porthos mentioned above to stop the blocks from occurring.  Further info on how to do so can be found under the Allow an application to connect to the Internet section of this support article.  Just keep in mind that since the file is in AppData you may need to configure Windows Explorer to show hidden files, folders and drives as described in this Microsoft support article.

    If you run into any problems please let us know, but that should allow you to run the game without it being blocked by Web Protection any more.

  12. It appears so, at least according to the pricing on the site, likely due to promotional pricing on the consumer version.  Unfortunately, 10 devices is the cutoff point between consumer and business, however Malwarebytes Support/Sales may be able to offer you some sort of discount to help compensate for the difference when you contact them, and I would suggest checking with them first before deciding what to do, explaining to them what the situation is and the number of devices you need to protect.

  13. I suspect that my earlier assessment was correct that it was triggered by a Windows Update.  Prior to that, either Defender was configured not to scan, or it just wasn't doing so for some reason, but following the update it returned to its normal/default behavior of regularly performing scans in the background (plus Microsoft themselves may have tuned it to be more aggressive through a recent Windows Update in order to aid in their mass data collection efforts; I wouldn't put it past them to do something like that given how much of their latest OS and the updates they release regularly are dedicated to data collection/telemetry now that Microsoft is basically trying to become Google).

  14. Greetings,

    There are several possible reasons for the differences in your scan times.  First, version 2.x is very old and is no longer supported at all and much has changed in the product since then.  Next, the difference in the amount of RAM, especially when you drop below 4~6GB is going to make a massive difference.  Additionally, differences in the two operating systems and how they function as well as differences in the programs and processes installed on the two systems will make a difference, and particularly since the one system is much newer than the other, it likely has built up far fewer files and processes which need to be scanned.  Other than that, differences between the hardware such as the speed and type of CPU and its capabilities as well as differences in the drives within the two systems as well as the chipsets/controllers they are attached to can all make big differences in scan times with newer equipment usually being faster due to advancements in computing technology over the past several years.

    If you plan to continue using the older system I would highly recommend uninstalling version 2.x, restarting the system, then installing the latest version of Malwarebytes which may be found here; version 2.x is so out of date that it will be incapable of detecting many current threats since it lacks any of the advancements in the engine as well as changes/additions to the database detection syntax which have been implemented since then (older versions of Malwarebytes are coded to ignore any threat signatures they do not understand in order to avoid breaking the product and encountering unforeseen issues such as false positives due to errors that not doing so might cause).  Please also make certain that Windows and your other applications are all up to date in order to avoid falling prey to any of the no doubt countless vulnerabilities which exist in much older versions of the OS and the software installed on the system.

    Anyway, I hope that helps to clarify the factors which are likely resulting in the differences in scan times you're seeing, and if there is anything else we might help you with please let us know.

    Thanks

  15. Yep, not surprised at all; we both suspected that it was Defender's background/idle scans behind it, and it looks like that was indeed the case.

    A long journey to an answer, but I'm glad you finally isolated the cause (hopefully, and it definitely sounds like it, at least so far).

    Anyway, please keep me posted if the issue returns, but it sounds like you finally got it and I'm glad that you did.

    If there's anything else we might help you with please let us know.

    Thanks

  16. Greetings,

    Unfortunately, the limit for personal licenses maxes out at 10, so if you need to protect additional devices you will need to purchase Malwarebytes for Teams.  You can find the pricing listed here; just enter the number of devices you need to protect to see the pricing.  Malwarebytes for Teams allows you to purchase up to 20 licenses, so if you require more than that you will need to purchase Malwarebytes Endpoint Protection for which they offer both a managed and unmanaged solution, depending on whether or not you require remote administration/control over the software on your devices.

    If you need to seek a refund/exchange to purchase a different product please refer to the Malwarebytes for Home refund policy

    You may refer to the Malwarebytes Software License Agreement as well as this support article for additional details and you will need to contact Malwarebytes Support directly by filling out the form on this page and they will be able to assist you in seeking a refund for your existing licenses so that you can acquire the appropriate product/licenses for the number of devices you need to protect.

    If there is anything else we might assist you with please let us know.

    Thanks

  17. Greetings,

    Unfortunately we don't have access to the licensing system here on the forums so you will have to wait for a response from Support for your ticket, however I will ask to see if a staff member can try and escalate the issue to get you a faster response; just keep in mind that currently due to a large support backlog from the pandemic and recent holidays, it can take several days to receive a reply.

    In the meantime, here are some support articles you may find helpful:

    Create your My Account profile
    Manage subscriptions in My Account
    Change my email address in My Account

    Good luck, and I hope this issue is resolved quickly for you.

  18. I'm not sure if exclusions would work around the issue or not, but it doesn't seem likely to me that it would work.  That said, doing so shouldn't reduce your protection in any significant way, I'm just not super confident that exclusions would resolve the BSOD issue, especially since PIA is listed specifically in the support article mentioned above, as generally speaking, if there's a workaround for a conflict, the conflicting app doesn't make it onto the list in that support article.

    The Developers are constantly working to address BSODs and other issues, however I don't know what the status of this specific issue is and whether or not fixing it is even possible without compromising some aspects of Malwarebytes' Web Protection; honestly it seems that there are a lot of issues these days with WFP (Windows Filtering Platform; the API/framework used by Web Protection in Malwarebytes; the same one used by the built in Windows Firewall and also being used by PIA and many other solutions) conflicts, particularly in Windows 10, so it may actually be something which needs to be addressed by Microsoft in the OS itself, but I'm not sure.

    There is a certain level of risk in disabling Web Protection, however it isn't too significant as long as you install Malwarebytes Browser Guard in your web browser(s) as it blocks the same sites as Web Protection (in addition to also blocking many ads and trackers as well as using more advanced behavior based blocking for tech support scam sites, phishing sites and certain other web based threats) with the only major caveat being that it only shields your browser rather than blocking malicious connections/sites for the entire system the way that Web Protection does.  Of course, the browser is the highest risk application when it comes to malicious sites and servers so the tradeoff isn't as significant as being without any malicious website protection.

    One more thing to keep in mind is that Malwarebytes actually has a VPN solution called Malwarebytes Privacy and they offer a free trial if you wish to try it out.  You can learn more about it and download the trial here if you wish.

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