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exile360

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Everything posted by exile360

  1. Excellent, I'm glad to hear it. Thank you for letting us know, and if there is anything else we might assist you with please don't hesitate to ask. Thanks
  2. Ah, I see. You might be able to disable all notifications to remove it but I don't know if you'd want to do that since you'd also be disabling notifications of detections etc.
  3. Greetings, You are at least the second or third user to report performance issues with Malwarebytes 4 who was also running Avast AV. If you would, please try disabling or removing Avast temporarily to see if that eliminates the issue. I'm trying to determine if there is a conflict that needs further investigation. Thanks
  4. Yes, it was included in v3 also under the Protection tab in Settings. It's very useful for cases like this where one or more protection components needs to be disabled long term.
  5. You might try Safe Mode. Hopefully the system won't crash there. It's worth a try at least. Please let us know how it goes. Thanks
  6. Hehe, yep, I ran into the same issue (twice; once with the beta, and once with the final release). I ended up having to reboot and install v4 manually on my system but once I did that it installed v4 and imported all my settings from my previous install and everything has worked fine ever since. There's a bug in the upgrade routine that causes this to happen sometimes, and that's likely the reason for all the reports of issues some users are experiencing trying to upgrade to v4.
  7. Thanks. Looking briefly at your logs I did notice 2 things that stood out to me. First, Avast is installed and it is possible that version 4 and Avast have some conflict that we have yet to discover. I'll be sure to make a note of it to ensure it is investigated by QA. Next, I notice that UAC is not configured to its default (though this is very unlikely to be the cause of the issues you describe; it's just an anomaly I noted in your logs): UAC Settings ================================== EnableLUA: On Consent Prompt Behavior Admin: Off Anyway, hopefully this data will help the Developers to determine what might be causing the issue and get it fixed. There isn't much else we can do without v4 installed so I won't keep you any longer. Thank you for reporting this and for providing the diagnostic data. I'm sorry that the program didn't function properly on your system but hopefully this issue will be resolved by a future release. If there is anything else we might assist you with please let us know. Thanks
  8. Greetings, In order to cancel auto-renewal you would need to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you, and they can also provide a refund if you do not want to keep the renewed subscription you were charged for. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  9. Yes, version 4 still has the option to delay protection startup. It is located under Settings>Security under the Windows startup area under the Advanced area (click the blue link and it will expand to reveal the additional settings). You could still provide the requested logs as that may help to determine what else is going on with the system that may be causing the issues with Malwarebytes, even without version 4 installed. Hopefully we'll be able to determine what might be causing the problems and provide a solution or workaround. Thanks
  10. Yes, that sounds like a good idea. Complete/Custom scans really aren't needed most of the time, and like I said, I never use them at all myself so you should be OK just running the Threat Scan as your main scan most of the time. If there is anything else we can help with please let us know. Thanks
  11. Greetings, Normal exclusions in Malwarebytes do not apply to Exploit Protection, which is the component that is blocking Unify based on the description of the block (anything related to Java is going to come from Exploit Protection as it has an entire page of settings dedicated specifically to Java protection). Because Exploit Protection works on execution analyzing processes' behaviors in memory, this is why you are able to launch Unify and then enable Java protection in Malwarebytes and also why launching Unify after Exploit Protection is already enabled causes the block to occur. The best solution would be to post your detection logs showing Unify being blocked in a new topic in this area and a member of the Exploit Protection team can assist in investigating the cause of the issue and hopefully get the false positive corrected so that no exclusions will be needed at all.
  12. Greetings, I was testing it for months prior to its release as did many others who participated in the public beta, and of course Malwarebytes' own QA team did extensive testing prior to the public beta, during the beta and throughout release to ensure proper functionality. With that said, it sounds like there is very likely an issue with Malwarebytes on your system(s) and we are more than will to help troubleshoot the issues if you would like us to in order to hopefully find a resolution. If you are, then please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Also, if you could provide details on exactly what issues you are experiencing and what conflicts with what software that would also be very helpful. Thanks
  13. I notice that the area of the UI you are referring to actually says Scheduled scans, not Next scheduled scan which indicates that it may just be referring to the time when the most recent scheduled scan occurred (i.e. Last scheduled scan) and I suspect this is why it is showing what it is, though a member of the staff may correct me if I am wrong.
  14. There are a lot of variables when it comes to scan times. Anything from the number of files to the size and types of files and folders being scanned as well as processes running in the background and of course the hardware that it is being run on. All your scan times sound pretty normal to me. Of course the fact that the faster system has a Samsung SSD is likely also a factor as Samsung is known to have some of the fastest SSDs in the world at the moment. That would be very likely to impact scan times.
  15. Greetings, I suspect that they cannot be disabled, however they likely aren't supposed to show up too frequently either. Until a member of the staff can confirm, would you please do the following to try and correct the issue?: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here My suspicion is that perhaps one or more of Malwarebytes' configuration files has become corrupt during an update and may be causing these notifications to be displayed more than they are supposed to. Please let us know how it goes and if the issue still persists. Thanks
  16. Greetings, If you would, please test to see if disabling Bitdefender temporarily makes any difference. If it helps, then please try creating exclusions for Malwarebytes in Bitdefender by having Bitdefender exclude/ignore/trust the items listed in this support article and exclude Bitdefender's program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) as well as Bitdefender's primary data folder (likely located under C:\ProgramData) by clicking on the Detection History item in the main dashboard and selecting Allow List then clicking the Add button then clicking on Allow a file or folder then choosing Select a folder and browsing to the location and selecting the folder to exclude and clicking Done. Please let us know how it goes and if the issues still persist. Thanks
  17. Greetings, It sounds like a promotional message is being displayed. I suspect you likely can't disable it, however it was probably intended to be a one time thing so if you are seeing it repeatedly then there is likely an issue with Malwarebytes' configuration files on your system. Please do the following to try and correct the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue still persists. Thanks
  18. One additional thing you might check, specifically with regards to the mouse cursor behavior is that if it is a Bluetooth device, make certain you have the latest Bluetooth drivers installed. Sometimes Bluetooth can be very spotty unfortunately, but hopefully updating the drivers fixes it. The latest drivers should be available from your system manufacturer's website, but if you can't find them let us know and provide the company name for the system maker as well as the model number and we will help you to track them down.
  19. Yes, those custom scans really are slow. Like I mentioned, Malwarebytes is really optimized for performance and detection with the Threat scan. In fact, I never run Custom scans at all on my system, ever. I only do Threat scans. And keep in mind this is coming from a person who is so paranoid that I will occasionally run 2 or 3 of the free AV scanners just to double-check that there are no threats on my system anywhere (and they've never found anything, of course; I'm just paranoid so I like to make sure). Anyway, if there's anything else we can help you with please let us know. Thanks
  20. Excellent, I wasn't certain if that link was public or not and I also wasn't sure if it was the actual full offline installer or just a web version with the databases/signatures bundled in to conserve some bandwidth during install as it's using the same wrapper as the web installer.
  21. Just FYI, Malwarebytes actually did work this way in older versions, however we found that many customers were constantly unintentionally excluding unsafe websites which had been blocked thinking that the notifications were some kind of call to action asking them whether or not they wanted Malwarebytes to block the site in question, so they would click the button thinking that it was a confirmation that Malwarebytes should block the questionable site and end up with exclusion lists full of malicious websites which were no longer being blocked. Unfortunately the use of similar notifications by firewalls, HIPS applications and AVs has trained many users to assume that when they see a notification about a detection from a security product which includes any sort of button, that they are supposed to click on it in order to have the security application take action against the detected item so the Product team decided to play it safe and only provide quick access to the exclusions interface along with the old method of displaying an option in the tray's context menu following a block to allow users to exclude sites if they wish to do so which has proven most effective in preventing such errant clicks and unintended exclusions.
  22. Greetings, It sounds pretty normal to me. It is quite typical for custom scans to take much longer than the normal/default Threat Scans. That said, unless you have a really good reason for scanning your entire drives, I would strongly recommend just using the default Threat Scan as it looks in all of the known places that malware likes to hide/install, including analyzing all loading points/startup entries as well as all processes running in memory, so if any threats are active on the system, even if they are running from an unusual location or a different drive, they should still be detected. In the meantime, you could try a clean install to see if that helps at all: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here I hope this helps, and please let us know how it goes if you decide to do the clean install to see if that helps your custom scan times. Thanks
  23. Excellent, that's great news. Thank you for letting us know.
  24. Excellent, one of our malware removal gurus should respond to you soon to advise you on what to do next in the new topic you created. Just stick with them and they should be able to get your system fixed up and running right again
  25. The only official download link I know of is here unfortunately, and that's just for the web installer. I don't believe they've brought the offline installer back online for version 4 yet so that seems to be the only option at the moment (I believe there's also a larger installer around that includes databases, but I believe it too is just a web installer, just with more of the files included). As for changes, I believe most of that information, or at least a high level summary of it, can be found in this thread, though I seem to recall the installer also including an option to show a changelog (though as far as I can tell, it is nowhere to be found once the installation is completed unfortunately so I can't just pull it up to post it otherwise I would). There is also this entry from the Release History on the Malwarebytes Support site, but again, it's mostly a high-level summary.
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