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exile360

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Everything posted by exile360

  1. Thanks; since you can't run the Support Tool, please try running FRST alone as described in this topic and attach both logs from the tool to your next reply. I'm not aware of any issues with Windows 7 compatibility and we have several members who still use 7 as their primary operating system, so my suspicion is that whatever is affecting the Support Tool's ability to run on your system may also be impacting the installation of Malwarebytes Privacy.
  2. Greetings, When I click the Malwarebytes Browser Guard icon, I see the entire UI; the only exception being the Settings page which is entirely visible except for the last bit of descriptive text for the final item in the list (PUPs), however it may depend on the browser, DPI/scaling settings, and resolution of your display (my screen is 1080p, 125% scaling/DPI). What browser are you using and what are the specs of your display and scaling settings in Windows?
  3. Greetings, Are you also running Malwarebytes Premium for Windows? If so, please open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then select the Security tab and scroll down to the Exploit Protection section and ensure that the option to block penetration testing attacks is set to Off (don't worry if you don't see that option; it was moved to the advanced settings in the most recent release), then click the Advanced settings button and click on Restore Defaults, then wait approximately 30 seconds for the protection to refresh itself or simply resta
  4. No worries; given the timing and circumstances, it's understandable why you thought Malwarebytes was related to the issue. We're just glad that you were able to determine the cause of the problem and get it solved. If we may be of assistance with anything else please let us know. Thanks
  5. Greetings, Sometimes this issue is fixed by launching Internet Explorer or Microsoft Edge. Please make sure you're online, then try opening Internet Explorer and Microsoft Edge and visit www.microsoft.com, then wait around 10 seconds, then you can close the browsers, restart the system and see if Malwarebytes Privacy is then able to connect or not. The next thing to check would be ESET since you have ESET AV installed. Please try temporarily disabling or removing ESET to see if that makes any difference. If it works you might need to configure exclusions for Malwarebytes Privacy i
  6. Greetings, Thanks for the logs. Please see if it helps to get a clean install of Malwarebytes: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that is done, restart your system and then test to see how your games run and let us know if you still experience the issue. Thanks
  7. Good, I'm glad you were able to get it working. It may well be that enabling the other protocols helped; I'm not certain, however it might also be that doing so simply forced a refresh of the driver/filter and got the fix in Malwarebytes to 'kick in' so to speak. If you do encounter any further trouble, I'd recommend trying a clean install of Malwarebytes, then enabling beta updates and installing the beta again, then restarting the system to make sure the latest components are loaded into memory, then test again to see if the issue remains or not. It may also be necessary to try restor
  8. Greetings, Please try the following to see if it helps at all: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, open Malwarebytes and enable beta updates by going to settings by clicking the small gear icon in the upper right, then scroll down to the Beta updates section under
  9. Greetings, I'm sorry you're experiencing trouble activating the software, but we'll do our best to help. To begin, the first thing I would recommend is checking to make sure that Malwarebytes is not being blocked by ESET's firewall, either by creating exclusions in ESET for Malwarebytes' files which are listed this support article or by temporarily disabling or removing ESET. Please let us know if that allows the software to activate or not. Thanks
  10. Greetings, An issue with network printers (specifically, the SNMP protocol) is already known and I believe was addressed in one of the recent releases. Please see if the following corrects the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know if this corrects the i
  11. Excellent, I'm glad to hear that it's working now. Thank you for letting us know. If there is anything else we might help with please let us know. Thanks
  12. Greetings, It sounds like the update got hung up. Please try stopping and restarting the update if you can, or simply restart the system and try updating again and hopefully it will complete this time. If it still has trouble, please try the following to see if it corrects the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Start RepairPlease be patient while the tool runs, it can sometimes take several minutes to completeFollow the onscreen instructions and restart your system if prompted to do so to complete the repair process Please let us k
  13. It might have been due to TLS or some other protocol not being fully up to date on Windows 7, though that's just a guess.
  14. Thanks for the logs. Support will likely want to look at the memory dumps from the crashes you experienced as well. They are listed below: C:\WINDOWS\Minidump\111820-25750-01.dmp C:\WINDOWS\Minidump\111820-25109-01.dmp C:\WINDOWS\MEMORY.DMP To get them ready for Support, locate each file and copy/paste it or move it to a location where you have full permissions such as your desktop or your Downloads folder, then select all 3 files and right-click on one of them and hover your mouse over Send to and select Compressed (zipped) folder then upload the resulting ZIP folder to WeTran
  15. Thanks, go ahead and create a ticket with Malwarebytes Support as suggested above if you didn't do so already. The issue might be related to your wireless adapter as I noticed the most recent driver update listed for it is from 2018, meaning several major Windows 10 versions have been released since that driver was last updated. That doesn't mean it is definitely the cause, but it might be related. In the meantime, please post a fresh set of diagnostic logs just so I can make sure there are no remnants of Bitdefender left behind: Run the Malwarebytes Support ToolAccept the EULA an
  16. By the way, if you do continue to have any issues with Malwarebytes Privacy, please try running the appropriate uninstall tool for the version of Bitdefender you had installed. The various official Bitdefender uninstall tools can be found on this page.
  17. Excellent, I'm glad to hear that. Before we proceed I want to make sure that you have good backups of any important data just in case you run into any further issues and I would also advise creating a System Restore point in case you should need to roll back any changes. Instructions on creating a restore point can be found in this Microsoft support article. Next, please go ahead and check for any available Windows Updates; you'll find details on how to do that within this Microsoft support article. Just expand the How do I manually update my PC? FAQ entry for detailed instructions. I
  18. The instructions below (copied from the Microsoft support article I linked to above) should get you into Safe Mode:
  19. Hello again, just checking in to see how things are going. Were you able to get the system to start up properly again, or is it still stuck in the boot loop?
  20. OK, that's definitely not supposed to happen but we should be able to get it corrected. Please try starting the system in Safe Mode as detailed here and uninstall Malwarebytes Privacy, then try to restart the system normally. Please let me know if that fixed the problem or not. Thanks
  21. Hello again. Another version has just been released, build 2.0.3.448. Please update and restart the system to see if it corrects the issue or not. Thanks
  22. OK, at this point it's best to go ahead and create a ticket with Support on the helpdesk as others have who are experiencing this issue. They'll be able to perform deeper diagnostics that we don't here on the forums since some of the info they'll need to look at shouldn't be posted publicly. To do so, please fill out the form on this page and they will contact you via email. Please keep in mind that it may take several days to get a response as they've been quite busy lately, but hopefully it won't take too long and the issue will be promptly resolved.
  23. Thank you. Looking at your logs, I see that Bitdefender is installed. Just to rule it out, would you mind uninstalling it to see if it helps? Since Bitdefender has a firewall, I just want to make sure that Privacy isn't conflicting with Bitdefender somehow, resulting in the issues you're experiencing. Thanks
  24. Thanks, I figured as much but it was worth a try. Please post the following diagnostic logs so that we may take a look: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  25. Greetings, If you haven't done so already, please check for updates to ensure you have the latest build as a new version (2.0.3.447) was recently released. If the latest wasn't already installed, please update then restart your system and see if the issue is resolved or not. Please let us know how it goes. Thanks
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