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exile360

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Everything posted by exile360

  1. Greetings, A couple of things, first, those detections are actually false positives caused most likely by your use of either Spywareblaster or the Immunize function in Spybot Search & Destroy which place sites in your restricted sites lists for Internet Explorer through those registry keys. There is currently a known issue with the most recent version of ADWCleaner which causes it to detect these when it's actually looking for malicious sites being added to the trusted sites list (a difference between the number contained in the entries; this is explained in greater detail in this thread). Second, the entire reason Malwarebytes has kept ADWCleaner around as a separate/standalone tool is because it still detects items that Malwarebytes currently does not, and while they do plan to eventually integrate all of ADWCleaner's detections and capabilities into the main Malwarebytes engine, this hasn't happened yet so they maintain ADWCleaner to keep it available as it still remains useful to people (unlike JRT, which has since been discontinued since its detections/databases were integrated into ADWCleaner a while back). For now, I would recommend excluding those items from detection which is also explained in the thread I linked to above. Hopefully the Developers will have this issue fixed soon, and I believe that they do intend to have it fixed in the next release of ADWCleaner, however I do not know when that will be. If there is anything else we might assist you with, please don't hesitate to let us know. Thanks
  2. Greetings, To start, please do the following so we can take a look at what is going on with your Malwarebytes installation as that might show what the problem is: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  3. Cool, no worries then. At least we now understand what likely happened and it doesn't appear that you're infected with any nasties, so all is well in the end If there is anything else we might help with please don't hesitate to post and let us know. Thanks
  4. Sure, no problem at all, I just wanted to keep it separate since this thread is dealing specifically with BSODs that were being caused by the Web Protection component in Malwarebytes (which thankfully seems to be fixed with the latest release).
  5. By the way, I just had a thought. If you can get to your own messenger function for the forums which should be at the top right (looks like an envelope) you should be able to select "Compose New" and send gonzo a private message that way by inserting his username into the To field. I don't know what it looks like on iOS, but hopefully that's helpful. It sure would be easier if they could somehow standardize the interface between platforms better.
  6. Sounds good, process of elimination to determine the culprit Given the intermittent nature I'm betting on Fast Startup being the primary cause, and it's possible that either you don't have the most recent update for AVG that causes the issue or that for some reason it's not interfering with Malwarebytes on your system the way it has others so far, but you never know until you test. Please let us know how it goes. Thanks
  7. I'm trying to find some help resources, but they seem sparse so far. I'm looking through Invision's support site for iOS related content in their knowledgebase here and you might want to check it as well to see if you can find anything useful. I'll keep digging around the web to see if I can find any detailed help content and hopefully between us we'll figure out how to accomplish these basic functions from the iOS app (you'd think they'd make it simple, unfortunately that's seldom the case with new platforms).
  8. That's definitely a separate issue. Just for the sake of avoiding confusion and to make sure that you get help specific to the problems you're seeing, would you mind creating a new thread by clicking here and describing the problems you're having, also including the following?: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply That will provide info about your system and Malwarebytes installation to help the team to troubleshoot your issue. Thanks
  9. Honestly, I have no idea. I'm a Windows user myself so I'm not much help in the iOS department. Yeah, without a cursor or the ability to click I'd imagine using most standard web interfaces could be tough especially if they don't have touch/mobile friendly controls. I'll look around and see what I can find out, but hopefully someone with more knowledge on the subject will be able to jump in to help.
  10. The list of forum admins can be found here and you can PM them by hovering your mouse over their name and clicking Message near the bottom of the dialog that pops up or you can click on their name to view their profile and click the option found there to message them: https://forums.malwarebytes.com/search/?&type=core_members&joinedDate=any&group[6]=1&group[4]=1&sortby=joined&sortdirection=desc Yes, he's a member of the staff so he shouldn't have any trouble getting the PDF and if need be you can send him a PM to inform him about it and give him your support ticket number and he should be able to look it up to grab it from there.
  11. Greetings, It was most likely due to the spam filter in use on the forums. It gets triggered when certain types of content are contained in a post from a new user such as certain active links/URLs etc. I don't know the specifics on precisely why your post might have been flagged, but if it happens again just let us know by either contacting one of the forum Administrators via private message and they will get it sorted out for you so that your posts aren't blocked.
  12. Greetings, I just wanted to check to see how you are determining your RAM usage. Is it through Task Manager, and if so, what does it show for the process(es) consuming the most RAM? Also, when using Task Manager please be sure to click on Show processes from all users at the bottom in the Processes tab and to sort the list by memory usage (Memory (Private Working Set) I believe is what it's called, at least here on Windows 7). If you don't see that column, then click on View at the top and click on Select Columns... then check the box next to Memory - Private Working Set, though you can also enable the entries next to the other Memory - entries as well if you wish to check those as well.
  13. Greetings, I was speaking with dcollins about your issue and had a couple of ideas. First, I'm thinking that because of the way that Ransomware Protection in Malwarebytes functions, being a real-time monitor of system file and memory activities, it's likely that this is the component causing the CPU spikes so I'd suggest starting by disabling Ransomware Protection temporarily to test and see if that eliminates it. Next, I have a hypothesis that there is some scheduled and/or idle tasks executing when the system is idle that are causing this behavior as Malwarebytes monitors them, thus consuming additional resources as this occurs so the next step would be to try and track down what this idle/scheduled task might be. It could be something in Task Scheduler or a background scan, optimization or update process being performed by some other software or a native Windows component so you'll need to watch for any spikes in any other threads/processes/services to see. It could even be something executed through a driver which would make it more difficult to track down as it would not be displayed in Task Manager, so using a more advanced diagnostic/logging tool such as Process Monitor and/or Process Explorer by MS Sysinternals might be necessary (though it's also possible that running either of these tools constantly might consume too many resources for the system to go into idle mode and the idle task to trigger/launch so it's not a bullet proof plan unfortunately). Anyway, I hope this helps and please keep us updated on anything new that you find out and hopefully dcollins will have good news for us upon his return with info from the Devs on the memory dump's contents.
  14. By the way, for anyone who might be curious, it turns out, according to a colleague, that this is being caused by AVG's Fake Website Shield component so if anyone has issues with Malwarebytes not working properly alongside AVG, that is most likely the reason and disabling that component of AVG should resolve it, allowing you to run both in tandem without issue. If anyone does continue to have problems, then please create your own thread in this forum and we will assist you as soon as we can. Thanks
  15. I found out from a colleague that apparently this is most likely being caused by AVG's Fake Website Shield component, so if you just disable that Malwarebytes should function properly. Please try that and let us know how it goes. Thanks
  16. I just got some more info about this issue from a colleague. Apparently this is caused by the Fake Website Shield component in AVG, so disabling just that feature should allow the two programs to work in tandem without issue. Please test that to confirm, and if the issue persists please let us know. Thanks
  17. Excellent, I'm glad to hear it and you're very welcome If you need anything else please don't hesitate to ask.
  18. Greetings, Until someone from the team responds, I did a quick search and found info indicating that the above registry entry may be created by Norton SafeSearch, which I believe is their search toolbar add-on for IE. If you have it installed, I would suggest you try disabling it temporarily to see if that eliminates the detection, if you don't have Norton installed or its browser add-on then it could be a threat or PUP attempting to pass as a legit entry in which case additional measures may be needed to remove it. If you have any trouble, you should be able to disable the entry via MS Sysinternals Autoruns by checking under the Internet Explorer tab (be sure to right-click Autoruns and select Run as administrator if it doesn't show up) and then unchecking the box next to that entry if found that way you can restore it later if this was a false positive on the part of ADWCleaner.
  19. Greetings, First, to deal with the Windows Update issue I would suggest trying the fixes listed here, though one of the downloads is no longer available it still provides manual instructions for accomplishing the same thing as the MS Fixit tool (the reset Windows Update instructions). If that worked, go ahead and try installing the latest AMD driver for your graphics card from this page (I would suggest either the latest optional (I guess "beta", but I'm not sure as they don't make it very clear) version 18.8.1 found here or the latest (stable I'm guessing?) build version 18.5.1 located here. If you continue to have trouble with your graphics drivers, then please follow the instructions found here as well as here (they're pretty basic but may be helpful if the installation issues persist). Hopefully that gets it done, but if not then please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Next, download and run Speccy to give me info on your hardware: Provide System Specifications: Please download Speccy from here and save the ZIP file to your desktop or another location where you can easily find it. Right-click the file select Extract All... then click Extract in the window that pops up and it should be extracted to a folder in the same location as the ZIP file you downloaded. Open the extracted folder and then double-click on the version of Speccy appropriate for your system (select Speccy.exe if using a 32 bit Windows version or Speccy64.exe if you are running a 64 bit version of Windows) and click Yes, OK or Allow if prompted by User Account Control. Once the program starts it will analyze your system, please be patient as it may take a few moments to complete. Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot... Save the file to your desktop and click Ok to confirm Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder Please attach the zip file you just created to your next post
  20. Greetings, This is a known issue with Spywareblaster (as well as the Immunize function in Spybot Search & Destroy) as documented in this thread. The team is aware of the issue and should have it fixed in the next release of ADWCleaner. In the meantime, that thread also explains how to create exclusions for these items in ADWCleaner if you no longer want them to be detected for now until the issue gets resolved.
  21. Yes, please, as it could at least show why it was detected in the first place just in case there is some other issue at play here (such as a bug etc.). Thanks
  22. Greetings, I don't know if it's related or not, but your User Account Control settings seem to be off default: Consent Prompt Behavior Admin: Off By default, that setting should be enabled. I also noticed a lot of compatibility entries in your logs for other software, and I don't know if that's related either but it could be that those are only necessary because of the altered UAC setting. More info on this setting can be found here with the default value being 5 which according to the table on that page means: And also that: Which basically means that Windows will trust its own components without prompting for approval via UAC but third party programs will require your consent to receive elevated privileges should they require them. Given the fact that the vast majority of software has now been designed to be fully compliant to and compatible with UAC, I'd suggest configuring it to the default setting to reduce the probability of issues with third party software (including potentially Malwarebytes). Much of the Malwarebytes installation info that the log was supposed to show is also missing, and this could be why if the tool wasn't able to query everything that it needed to due to incorrect permissions/privileges. I also see that you are running ESET IS, and while it should be compatible with Malwarebytes, it is possible that exclusions are needed to get the two to work properly together. The items to exclude from ESET's protection components can be found here. Finally, I don't know if you've tried this already, but it may help to perform a clean installation of Malwarebytes as install corruption may be the reason for the issue. To do so please follow the instructions below: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  23. Greetings, For any issues related to licenses your best bet is to contact Malwarebytes Support directly. You may do so via the options found on this page. They should be able to look up your license and reset the activations for you so that you may register the software on your laptop again.
  24. If you didn't have to disable ZoneAlarm to get Malwarebytes working again then it should be OK, but please do let us know if it happens again. I'll also make a note of this for the team to make sure they test with ZA for full compatibility so that we can document any issues and necessary steps for anyone using the two together.
  25. OK, thanks for confirming that. Now there are a few things we can try to fix this issue. First, please try excluding Malwarebytes' files from AVG's various protection components and scanner as best you can. The items which should be excluded are listed here. Next, you can try disabling individual components of AVG until you discover which one specifically is causing the problem. Once we know that, it may help to further troubleshoot the issue, and if it's a component which isn't essential, it's possible you could just leave it disabled for the time being until AVG get this issue sorted. Please let me know how everything goes and if you were able to find which component of AVG is at fault. Thanks
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