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exile360

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Posts posted by exile360

  1. The last I heard from the staff on the subject, they were preparing a new beta that should hopefully address the BSOD issues, however I don't know what the current status is.  Hopefully it will become available this week, assuming development on the new build is nearly completed.

  2. Please also try opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right, then selecting the Security tab and scrolling down to the Exploit Protection section and clicking the Advanced settings button on the lower right, then clicking the Restore Defaults button located on the lower left to see if that corrects the issue.

    Please let us know how it goes and provide the logs requested above by Porthos if the issue still persists.

    Thanks

  3. Greetings,

    Has your system crashed recently?  I see a couple of recent memory dumps in your logs.

    Please try uninstalling Malwarebytes Privacy, restarting the system, then reinstalling Malwarebytes Privacy to see if that fixes the problem.

    You might also try removing AVG to see if it is the cause of the issue as one or more of its components may be conflicting with or blocking Malwarebytes Privacy.  AVG's official removal tool is located here.

    Please let us know how it goes.

    Thanks

  4. If you haven't done so already, you should also try updating your graphics card drivers.  You can locate them here.

    Additionally, ExpressVPN may be related to the issue as it may be conflicting with Web Protection.  You also have a couple of iOBit applications installed, and they have been known to occasionally cause issues with Malwarebytes in the past (though I don't recall any BSODs; just something to keep in mind for troubleshooting if none of the other possibilities resolve it).

  5. Greetings,

    I don't know whether the compatibility issue has been resolved, however you'd definitely be better off disabling Web Protection and using the latest version of Malwarebytes vs reverting to a much older build that doesn't have the compatibility issue due to enhancements to other areas of the software that have been implemented.

    Additionally, you can install Malwarebytes Browser Guard to at least partially supplement your protection as it blocks the same content as Web Protection, though only for your browser rather than the entire system.  It also includes additional capabilities which aren't possible outside the browser including behavior based blocking for new/unknown tech support scam sites and some other threats as well as ad and tracker blocking to speed up browsing and protect your privacy.

  6. Greetings,

    As indicated in the announcement you linked to, the issue preventing this feature from being implemented is Google's policy, so until or unless that policy is changed, there will be no way for Malwarebytes to offer this functionality in the application.  That said, you'll find more info about the issue in this support article and, at least according to this support article, there is an app with this functionality available to users in the UK, so either Google's policies differ in the UK, or the article should be removed or revised.

    With all of that said, scam calls are still flagged on iOS which is likely why there still remains a section of the Research sub-forum for reporting scam numbers.

    In the meantime, I will pass your feedback/request on to the Product team for their consideration, assuming it is even possible for them to reintroduce the feature depending on Google's policies.

    If you have any further suggestions or feedback please let us know.

    Thanks

    • Like 1
  7. Greetings,

    Your best option would likely be to create an exclusion for the application.  Since the app likely has files in many locations, the most efficient method would probably be to perform a scan with Malwarebytes by launching Malwarebytes and clicking the Scan button on the main dashboard, and once the scan completes click the checkbox at the top of the leftmost column to clear the checkboxes of all the detected items once you have verified that all of the detections belong to the application that you wish to exclude, then click Next and when prompted on what to do with the remaining detections select the option to always ignore them and they will be added to Malwarebytes Allow List so that they will no longer be detected by scans or the Malware Protection component of Malwarebytes real-time protection.

    Alternatively, you may create exclusions for the application manually by following the instructions under the Allow a file or folder section of this support article.  Folder exclusions are recursive so you don't need to exclude each individual file belonging to a program and instead may exclude the entire program's folder (usually located under C:\Program Files or C:\Program Files (x86)) along with its data folders which may be located under C:\ProgramData and/or under C:\Users\<user name>\AppData.  Keep in mind that registry items cannot be excluded manually, so if anything in the registry belonging to the application is being detected in your scans you will need to perform a scan and uncheck any items you wish to exclude and select the option to always ignore them as instructed above to create exclusions for those items.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks

  8. Greetings,

    The blocks are coming from the Web Protection component of Malwarebytes.  This occurs frequently with peer-to-peer (P2P) applications such as Bittorrent clients because P2P apps connect to many different IP addresses due to their peer-to-peer nature, which means that they will often connect to IP addresses/servers that host multiple websites, some of which may also contain malicious content and therefore may be contained in Malwarebytes' Web Protection block list.  You can safely ignore the alerts, or if you don't want the connections to be blocked you can create an exclusion for your peer-to-peer application by excluding its main executable by following the instructions under the Allow an application to connect to the Internet section of this support article.  Excluding it will prevent any connections to and from the application from being blocked by Malwarebytes without losing any protection for any other applications on the system.

    Please let us know if there is anything else we might assist you with.

    Thanks

    • Like 1
  9. Greetings,

    There is one possibility if you never actually signed up for an account with your old email address.  You can instead sign up for an account using your current email address and then add your license key manually (we only recommend using the same email used for the original purchase since it makes it easier/automatic for the license key to sync/show up in your account).  Details on signing up can be found in this support article and instructions on adding your license key manually can be found in this support article.

    With that said, if you did already sign up for an account at My.Malwarebytes.com using your old email address in the past then you likely will need to wait on Support to respond to your ticket, but hopefully the above info proves helpful.

    In the meantime, if you post your support ticket number we can try to get your ticket expedited, though no promises of course given how busy the helpdesk has been lately due to the pandemic and recent holidays which have created a much larger support queue than usual.

    I hope that this helps, and please let us know if there is anything else we might assist you with.

    Thanks

  10. By the way, in case the clean install doesn't work, if you haven't done so already, please sign up for an account at My.Malwarebytes.com as instructed in this support article using if possible, the same email address you used when you originally purchased your subscription, then reset your license key by clicking Deactivate all under your subscriptions in your account as documented in this support article, then try activating the software with your license key again to see if it now works.

  11. Ah, I see.  That could actually be due to a conflict between AdGuard's WFP driver and the Web Protection in Malwarebytes Premium.  It is possible to continue using AdGuard with its WFP filter disabled so that you don't lose performance but still benefit from the blocking in both programs.  If you wish to do so, instructions can be found in this AdGuard support article.

  12. It should actually speed up browsing because it prevents that content from loading.  That's one of the benefits of using it, but again, you can control it and configure it any way you choose.

  13. Greetings and welcome :)

    While you don't necessarily need it, there are benefits to it besides blocking ads and trackers.  For example, it is capable of blocking tech support scam sites, phishing sites and certain other types of malicious sites without having to know the server or IP address they are hosted on thanks to its behavior based blocking capabilities (something that is impossible to do from outside the browser, which is why this ability is not included in the Web Protection in Malwarebytes Premium).  Beyond that, having it installed also makes blocks that are triggered by Web Protection redirect to the block page more quickly which can speed up browsing when content is blocked by Web Protection and Browser Guard.  Malwarebytes Browser Guard includes 4 specific categories for blocks as shown below and as documented in this support article as well as this support article:

    Options.png.dd2c4e94928bfc112f76b4b7e4fc0945.png

    Also, as you can see above, you can disable any category of website from being blocked, so if you don't want ads and trackers to be blocked, you may keep those options disabled, however if you are concerned because you already use other browser extensions to block ads and/or trackers such as uBlock Origin, Privacy Badger or Ghostery etc., they work just fine together, including with all modules enabled.  If the same content is blocked by two or more add-ons/extensions, the content simply gets handled by whichever extension/add-on is triggered to block the content first; it does not result in such content failing to be blocked.  You can also add a site to Malwarebytes Browser Guard's Allow List if you choose to.  Additional info on Browser Guard's settings can be found in this support article.  You can learn more about Malwarebytes Browser Guard and download it from this page if you're interested, and the user guide for Malwarebytes Browser Guard is located here.

    Of course the choice of whether or not to install Browser Guard is entirely up to you.

    I hope that helps to clarify things and if there is anything else we might assist you with please let us know.

    Thanks

  14. The CPU usage is likely from one of the other components of protection, or it could be due to a scan if it's running a scheduled scan in the background.  Web Protection is generally very light on CPU with the only exception being during a database update.  The following are the most common reasons you might see CPU spikes in MBAMService.exe:

    1. Scan running; either a manual scan initiated by the user or a scheduled scan running in the background
    2. Refreshing its databases immediately following an update; if this is the cause, things should settle down within 10~30 seconds usually once it has refreshed the Web Protection databases for blocked websites
    3. Malware Protection component analyzing a new process/thread attempting to execute in memory to determine if it's malware or not (this is usually very brief, lasting only a few seconds or less)
    4. Ransomware Protection analyzing process activity in memory or file/disk activity if the activity bears resemblance to any of the tasks associated with an active ransomware infection (i.e. file encryption/deletion etc.)

    Usually, at least in my experience, the Web Protection and Exploit Protection are very light in real-time.

  15. You should install Malwarebytes Browser Guard to supplement your protection if disabling Web Protection, and you can keep it installed once you re-enable Web Protection as well.  It blocks most of the same sites as Web Protection does, except only for your browser rather than the entire system, however it also includes blocking for items not targeted by the Web Protection in Malwarebytes Premium, including ads, trackers, as well as behavior based blocking for tech support scams and phishing sites so it will add to your protection even once Web Protection is re-enabled.

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