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Everything posted by exile360

  1. Excellent, we're glad that you were able to resolve the issue. If there is anything else we might assist you with please let us know. Thanks
  2. Greetings, I assume this is what you're referring to where it cuts off text?: Thanks, I'll be sure to report this to the Product team.
  3. Greetings, I am a Windows user so I do not know all of the details and inner working of the application, however I suspect it likely does still display a notification/alert status whenever the program's detection signatures are out of date. You might also be able to find answers to some of your questions in the Malwarebytes for Mac v4 user guide located here. In the meantime, hopefully a member of the Mac Support team will be able to provide more definitive answers to your questions, but I hope that I have been able to help in some way.
  4. Greetings, I'm not certain if this helps or not as I am a Windows user, however the guide for Malwarebytes for Mac v4 indicates that there is an option to change the icon to black and white, however I don't know if that is what you were referring to or not. You may see what I am referring to in this page of the guide. The table of contents for the guide can be found here. In the meantime, I have made a note of your feedback and will be sure to pass it on to the Product team for review and consideration. A member of Support should respond here to provide a more qualified answer than the one I provided since I am a Windows user, however I hope this helps.
  5. Greetings, There are actually 3 settings for controlling rootkit scanning, and if you don't enable the right one for the scan being run, rootkit scanning will not be enabled for that scan. First, for Threat Scans that are run manually (not through the scheduler), you need to go to settings under the Security tab and enable the option Scan for rootkits under Scan options. Next, for Custom Scans that you perform manually you need to enable the option to scan for rootkits by checking the box next to Scan for rootkits in the Configure Custom Scan page. And finally, for scheduled scans, you need to edit your scheduled scan and click the Advanced link on the right side of the edit page for your scheduled scan and check the box next to Scan for rootkits. I hope that helps to clarify things. You may also refer to the full Malwarebytes 4 user guide located here for more details about using Malwarebytes and its various features. If that does not resolve the issue, then please make sure that fast startup is disabled if you are using Windows 10 as it may cause issues with Malwarebytes. You can learn more and find instructions on how to disable it here as well as here. If this does not resolve the issue then please do the following so that we may check to see what might be going on with your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and whether or not the issue is resolved. Thanks
  6. Excellent, I'm glad that it's working now. It was probably just a hiccup loading the driver, but please let us know if it happens again. Thanks
  7. Greetings, Please try restarting the system and then trying the scan again to see if it is able to complete. It is possible that it got hung up updating or loading one of its drivers for some reason. If that fails to resolve it then please do the following so that we may analyze your installation to try and determine the cause of the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if necessary, please provide the requested ZIP archive. Thanks
  8. Additionally, verifying and rebuilding the WMI Repository may correct the issue (it is a known fix for obsolete entries and inaccurate data in Security Center/Action Center). The following articles provide further details: https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMIDiag-2-2-is-here/ba-p/375642 https://success.solarwindsmsp.com/kb/solarwinds_n-central/Re-sync-or-rebuild-the-WMI-Repository https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMI-Rebuilding-the-WMI-Repository/ba-p/373846 NOTE: while I have verified these functions in Windows Vista and Windows 7, I do not know for certain that they work the same in Windows 10, so please follow the advice from AdvancedSetup if he believes this method should not be used.
  9. A member of Support will likely respond to all related threads (including this one) once the issue has been resolved to let all affected users know that it has been fixed, and when that happens you should receive an email notification from the forums.
  10. Excellent, I'm glad you were able to get it up and running, and thanks for the feedback, it is appreciated, and if you need any assistance with the new features and new UI please don't hesitate to ask You can also find the full Malwarebytes 4 user guide here. It details the UI, settings and functions of the new version in full detail.
  11. If you are having issues with your system and suspect that you might be infected, then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any remaining threats which may end up also resolving the various issues you are experiencing with your system assuming an infection is the cause. If you do decide to seek help there, please only work with them for the time being and don't make any further changes to the system until they are able to take a look and advise you on what steps to take next. Regarding Windows 10, I definitely feel your pain. I plan on sticking with 7 myself and likely eventually migrating to Linux down the road also once 7 is no longer a viable option.
  12. You're welcome, and if you need help in configuring anything or getting things set up please let us know and we will gladly assist.
  13. By the way, with regards to the immediate future, take a look at Foveros; a new 3D stacking technology that Intel has been working on. It isn't exactly optical computing, but it still has the potential to scale well beyond existing CPU, memory throughput and GPU technologies by shortening the paths between components through stacking them together atop a single die. Integration of multiple types of 'chiplets' such as standard x86/x64 cores (like those found in desktop CPUs today) as well as smaller ARM chiplets for smaller/specialized low-power workloads, GPU cores for graphics and additional compute power as well as integration of high speed HBM memory, essentially extending the CPU's and GPU's cache/memory subsystems and their associated memory throughput/bandwidth well beyond what exists in systems today. Integrate a decent amount of NAND on a high bandwidth bus and you've essentially got an entire system within a single chip no larger than a standard CPU. It has the potential to make devices like powerful tablets and NUCs capable of resource intensive tasks such as high resolution/high framerate AAA gaming, virtual reality, and professional productivity tasks (like 4k/8k video editing and encoding, 3D modelling, CAD/engineering etc.) a reality. And they could likely build smaller, lower powered versions capable of fitting within even smaller devices like cell phones, assuming they are efficient enough not to need a massive amount of power and cooling.
  14. The first one will likely never replace traditional binary systems due to the massive difference between how functions and operations work within a quantum computer and a standard binary (1s and 0s) device. Quantum computers are suited to complex problems with multiple solutions/many possible answers that traditional computers are not capable of calculating, however they are no good for standard types of software where the developer expects specific output from the code/commands they input into the system/their code, so quantum will remain a separate tool suited for a specific purpose (things like advanced AI and complex algorithmic solutions as well as complex models for things like physics, environmental data analysis and other types of problems that cannot be easily quantified/calculated using traditional computing). As for the latter two, yes, both are viable possibilities, however each is much farther down the road than the next 5 years (optical is probably at least 20~30 years out if not more, and DNA is mostly in the experimental/hypothetical phase at this point so it will likely be much longer for that technology to see the light of day, and even then it may end up similar to quantum in that it is relegated to specialized complex scientific calculations and applications). I wish we were closer to optical because it shows the most promise for boosting the sheer speed of traditional computing, and would have the added benefit of virtually eliminating concerns about heat that plague devices today and which limit greatly the level of hardware one can put inside a small form factor device. Since light isn't electricity and thus doesn't generate heat the way that electricity does, components that use light rather than electrons/voltages to process data run nice and cool instead of cranking out heat comparable to the amount of voltage/current being pumped into them the way that existing computing components do. It also bypasses the limitations of copper and silicon transistors, potentially relieving us of the impending physical limitations of shrinking transistors (the end of Moore's Law, essentially, which should occur within the next 5~10 years given our current rate of development/node shrinks, as silicon transistors will likely not be able to shrink beyond 3 nanometers while still retaining their ability to prevent electrons from 'jumping' gates, thus leading to constant errors and inaccurate calculations since such CPUs would be unreliable for determining if a transistor state is on or off (1 or 0) due to leakage of electrons across the small surfaces/planes). They are working on a new type of gate which shows some promise to resolve this, however I'm not confident that they will be able to shrink it much further than maybe one or two nodes before it too becomes bound by the limitations of physics. That said, they may find some new material to work with besides silicon which will allow for more robust resistance at smaller sizes thus allowing for at least a few more nodes beyond the physical limits of silicon, but I'm hopeful that by the time the necessity for such materials becomes a reality that we will already have moved on to optical computing for most components, especially the RAM, storage, CPU (or at least its cache) as well as data interfaces like PCIe which is used for many devices attached to the system, particularly the GPU, because the level of gaming and computing performance possible if you eliminate the bottlenecks between these various components in a system and the CPU cores, the faster the device will perform for all task (including gaming; an area I am particularly enthusiastic about). Here's a good video that takes a look at the past and possible future of computing/transistor technologies:
  15. Yeah, that is odd. There is probably some obscure cache or registry key that determines what is displayed there for each user account and it just so happened to get borked on yours (which is likely also the most active account on the system I'm guessing, which could also at least help account for the reason it is the one impacted and not the others). You might actually try a cache/temp cleaning tool like CCleaner etc. to see if that fixes it. Maybe it is something similar to the icon cache and thumbnail cache where it can become corrupted and just needs a good ol' delete and rebuild from time to time. I did find these which might present some additional things to try: https://www.winhelponline.com/blog/fix-devices-and-printers-completely-empty-windows-7/ https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-devices-printers-dp-displays-the-wrong/5ee90554-1c9c-4165-81e8-e4efe18ca818 It actually includes rebuilding the icon cache as one of the possible fixes for a similar issue, so perhaps I'm not far off (I do seem to recall that each user account has their own icon cache and thumbnail caches stored in their own local data folders, so that could explain the discrepancy between the various user accounts).
  16. Thanks. Please do the following and hopefully it will resolve the issue: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the onscreen prompts and restart your system if prompted to do so Once that is complete, if the issue is fixed then you should be all set. However, if the issue persists then please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If it still is not installing then please try temporarily uninstalling Emsisoft from the system. I see that it is installed and not active according to the logs, however it is possible that some service, driver or other background component is still active and is somehow interfering with the installation process. You should be able to reinstall and reactivate it after Malwarebytes is installed and up and running again. Please let us know how it goes and if the issue is now corrected or not. Thanks
  17. Unfortunately due to the aggressive and often deceptive advertising tactics used by ReImage and its affiliates, Malwarebytes has chosen to categorize the software as PUP due to feedback from users and the many reports around the web of this software/company being malicious/unwanted. In order to continue using the software alongside Malwarebytes you have a few options. First, you may change how Malwarebytes handles PUPs. The setting to control this can be found in the Security tab of Malwarebytes' settings under the Potentially unwanted items section. There is a drop-down where you may select how items classified as PUP are handled by Malwarebytes, including an option to ask you what to do with them so that you will be prompted to make a decision before anything PUP is removed (this also means any PUPs detected by scans will still show up in the detections list, however the checkboxes next to PUP detections will not be pre-checked as they are for actual malware). Additionally, you may reinstall the application, making sure to either disable PUP detection temporarily in Malwarebytes or by temporarily disabling Malware Protection so that Malwarebytes does not detect it, then perform a Threat Scan with Malwarebytes (the default scan type), and once the scan completes, check the results to ensure that the only items that have been detected are components and traces of the application you wish to exclude, then click the checkbox at the top of the list of results in the column header on the upper left to clear all of the checkboxes then click Next and when prompted on what to do with the remaining detections click Always Ignore and they will be added to your exclusions, ensuring that they will no longer be detected by Malwarebytes in either scans or by real-time protection. However do bear in mind that this will only apply to those specific items which you have excluded, so if you ever download a new version of the application you will need to temporarily disable Malware Protection again in order to install it, then repeat the process of scanning to ensure that no new items and/or locations will require excluding. With regards to disputes of PUP detections, Malwarebytes accepts requests to review PUP detections if contacted directly by the developers/vendors of the detected software themselves. Further information as well as who to contact can be found on this page. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  18. You fixed the 'big' bug in the big bad bugged-out big list of bugfixes? 'Big' deal (only kidding; I'm just being silly)
  19. Greetings, Please do the following so that we may analyze what is going on with your system and hopefully determine the cause of the issue with the installation in order to correct it: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  20. Greetings, There is actually an issue with the most recent build of Kaspersky 2020 patch 'e' that makes it incompatible with the Ransomware Protection component in Malwarebytes Premium. The Developers from both companies are currently working together in order to resolve the issue, however until it is fixed users are advised to either keep Ransomware Protection disabled in Malwarebytes, or to remove one of the products from the system for the time being. If there is anything else we might assist you with please let us know. Thanks
  21. Yes, the rootkit scan performs a raw data/sector analysis of the disk. There is nothing to improve; it is an intensive scan and thus has to place an intensive load on the disk, however as has already been stated multiple times, a rise in 10 degrees C is anything but a hazard to the drive, particularly since the highest temperature it hit was well within the safe operating specifications for the drive itself. Computer hardware uses power, power generates heat; that's reality. You cannot possibly have a system where the temperatures of hardware components do not go up during heavy use. It's the reason they put heatsinks on CPUs and GPUs, heat spreaders on RAM, heatsinks on chipsets and heatpipes and/or heatsinks on VRMs for power delivery on motherboards, because they know that these components generate a lot of heat during operation and so these cooling accessories are added to them in order to help ensure that they remain within safe operating temperatures to prevent damage, and as long as the components in a system do remain within their safe ranges of temperatures there is no problem, at least as far as heat is concerned (current/voltage is another matter, however that is beyond the scope of this conversation as it is unrelated and is connected more to overclocking).
  22. That is a possibility, but I wouldn't think so if only because Malwarebytes' driver and service used for scans runs as the SYSTEM account which has highest privileges automatically (higher than admin), not to mention the fact that when Malwarebytes installs it configures its own data folder so that it has full read/write access to it. That said, some kind of permissions issue is possible, and I do know that UAC being disabled can mess with Malwarebytes and other programs since Malwarebytes, like most modern software, is designed to be fully UAC compliant and compatible. However, there are many users who disable UAC and I don't recall ever hearing of an issue like this before, so my suspicion is that there was some other variable involved that prevented Malwarebytes from either manipulating the backups, or the live registry hives themselves. It could be as simple as some other program or tool on the system that monitors and/or backs up the registry or that was writing to one of those hives/keys at the time, or perhaps even a program that was analyzing what Malwarebytes was doing and checking the files that Malwarebytes created in its data folder, thus preventing them from being manipulated by Malwarebytes. Either way LiquidTension should be able to determine what occurred and what the cause was with your help, and I'm sure the Developers will most likely be able to prevent this issue in future releases once he does.
  23. Yep, I saw a Coreteks video all about this. If their deal with Microsoft works out and Windows gets ported to a new architecture, it's only a matter of time before makers of x86/x64 CPUs become obsolete. I think this is also one of the reasons AMD is investing so much into their semi-custom stuff (like for the consoles and whatnot) and also why Intel has been pursuing mobile with their low powered chips. Of course NVIDIA is likely sweating more than anyone as I'm certain they're aware that their days are numbered in the PC space as integrated GPUs and APUs become more powerful and capable of pushing 1080p AAA games at max settings, and eventually 1440p and then 4K. There has been a lot of stagnation in the iGPU/APU space for the past 10 or so years, but with AMD pushing things as they have, Intel is finally pushing their integrated graphics performance and investing serious research and money into developing graphics with their XE series planned to start releasing over the next couple of years and that advanced graphics technology is going to trickle down into their integrated graphics on their future CPUs, and AMD is going to have to put more than a handful of CUs (Compute Units) and shaders (the 'cores' in GPUs that are used for rendering graphics in games and other 3D applications) into their APUs to keep up, especially since they hope to compete with Intel in the mobile space for thin and light laptops; an area that Intel has dominated thanks to their basic integrated graphics and low powered CPU solutions which use a lot less power than a CPU+a discrete GPU. There are also rumors that ARM and some other vendors are planning to get into the GPU market, so it will no longer be just AMD/Radeon and NVIDIA any more, and with Intel also entering the space in the next few years with their XE GPUs, graphics technology should start advancing faster than it has in decades, much like what AMD's Ryzen chips have done to accelerate the development and advancement of CPUs. I think in 5 short years PC hardware is going to look and work completely differently than it does now, in ways that will be a massive departure from how they have been for the past couple of decades or so. The lines between a CPU and GPU are getting blurred, and the lines between volatile storage (RAM) and non-volatile storage (HDDs/SSDs) are also becoming blurred with technologies like M.2/NVMe, Intel's proprietary Optane technology, and projects under development by the likes of Samsung among others pushing the boundaries of the current limitations of existing storage solutions. A day may come when there is no real difference between system RAM and storage due to increases in bandwidth, and the cache in CPUs may eventually be replaced by technology such as HBM2 memory which affords much faster speed and higher bandwidth than existing DDR4 memory. They've already started using it on GPUs, and I think it's only a matter of time before they start integrating it into CPUs, and we've already seen leaks and roadmaps from both Intel and AMD showing similar things with 2.5D and 3D stacked chips containing CPU cores, integrated memory, integrated graphics and more to finally eliminate many of the communication bottlenecks that currently limit PC performance. For anyone interested, here are a few channels worth checking out: https://www.youtube.com/channel/UCX_t3BvnQtS5IHzto_y7tbw/videos https://www.youtube.com/user/adoredtv/videos https://www.youtube.com/channel/UCa5uMMs0cVg9opJt_Kw3HLA/videos https://www.youtube.com/channel/UCRPdsCVuH53rcbTcEkuY4uQ/videos
  24. This is certainly possible. I noted there were quite a few core system components updated in the most recent rollup issued by Microsoft (and unfortunately I believe it also contained some 'reminders' about the pending expiration of Windows 7, though I have yet to see any of them, but as the EOL approaches I fully expect to).
  25. There is no option to launch it with a different UI, I know that much, however hopefully they will succeed in finding a resolution to the issue. It is an odd one to be sure. The funny thing is, they are using the same codebase (QT) to render the UI as they did in Malwarebytes 3.x; it's just a different layout and 'skin' so to speak, but I guess there is just something about it that your GPU/drivers don't like. Oh well, I hope they are able to figure this out and get it fixed for you either way.
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