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exile360

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Everything posted by exile360

  1. Greetings, I just replicated this, however I was able to work around the issue by entering the EXE names manually (I created one for both the main WinRAR.exe GUI/process as well as the UnRAR.exe component which I believe is what does the actual work, though I was able to add the latter entry the normal way via the browse function to point to the EXE which is the method that fails when attempting to add WinRAR.exe). My guess is that the issue has something to do with the naming and that it prevents the file being added when selected through the browse function but I'm not a Developer so I don't know for certain. Either way I will report it to the Product team for analysis and confirmation. Please let us know if you encounter any further issues. Thanks
  2. Greetings, I'm glad to hear that your system is otherwise stable, however it sounds like perhaps the Windows Security Center integration component in Malwarebytes isn't functioning properly. If you would, please do the following so that we might investigate the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  3. Thanks for the update. I'll be sure to pass this on to the Product team.
  4. Greetings, Please do the following so that we may attempt to resolve the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  5. Thank you for the clarification and additional details.
  6. Thanks, if you are willing it might also be helpful to get a Process Monitor log of the issue happening if you are able to easily replicate it. To do so please do the following: Create a Process Monitor Log: Create a new folder on your desktop called Logs Please download Process Monitor from here and save it to your desktop Double-click on Procmon.exe to run it In Process Monitor, click on File at the top and select Backing Files... Click the circle to the left of Use file named: and click the ... button Browse to the Logs folder you just created and type MB4 Log in the File name: box and click Save Exit Process Monitor and open it again so that it starts creating the logs Replicate the file permissions issue Close Process Monitor Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder Please attach the Logs.zip file you just created to your next reply, or if it is too large, please upload it to WeTransfer and select the option to send the file as a link from the options menu available by clicking on the circular ... button on the page and provide us with the link to the file Thanks
  7. Yes, if you are using Kaspersky, there are several known conflicts with version 2020 at the moment with Malwarebytes which still remain unresolved. If you plan to revert to 2019 I'd also advise changing the setting for Kaspersky to check for new program versions to prevent the 2020 version from being installed for the time being until the issue is fixed.
  8. I also wanted to mention that apparently newer versions of Dell Backup and Recovery are not impacted by this issue so you should be able to get the latest version for your system to continue using it if needed while still allowing Malwarebytes to function properly.
  9. Greetings, I'm sorry that you experienced so much trouble due to this issue. The web blocks you were seeing were being caused by a false positive which has since been corrected, however you'll need to update Malwarebytes to get the latest database. You should be able to do this by right-clicking the Malwarebytes tray icon and selecting Check for Updates, however if that fails then the following should help in getting your installation working properly again without those web blocks: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you continue to experience any issues. Thanks
  10. That's great news, thank you for letting us know, and if there is anything else we might assist you with please don't hesitate to post again. Thanks
  11. Greetings, It definitely sounds like your Malwarebytes installation is currently having issues. To begin, please do the following to see if it helps: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Follow the onscreen instructions and reboot if prompted to do so Hopefully that will fix the issues, however if not then we can try a clean install, though it might be a good idea to make sure you have your license key handy in case you are prompted to re-enter it once the reinstall completes. If you have already signed up for an account at My.Malwarebytes.com and have your current license key showing there then there is nothing more you need to do as you will be able to deactivate and reactivate your license using your account on the website if needed. If you haven't signed up already, you'll find instructions on doing so in this support article and you'll find details on managing your licenses there in this support article. Once you are ready, assuming the software still is not behaving properly, then please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you continue to experience any issues. Thanks
  12. Good idea regarding the backups.. That's a good policy. Yes, it certainly sounds like that is the case, that Malwarebytes was reacting to something else going on in memory, such as an issue with Firefox. That could easily cause something such as the Ransomware Protection or Web Protection module or one of the others that monitors in real-time to start using more system resources as additional processes and activities are being executed in memory.
  13. I'd highly recommend updating Firefox, if for no other reason simply because there have been some major security issues fixed in their recent versions (the latest being version 73 as of this writing). If it is the problem then hopefully the new version will fix it.
  14. Just FYI, I will pass on your feedback to the Product team for consideration and perhaps we will see additional details on each update/patch/file maintained on the site somewhere. If you have any further suggestions or feedback please don't hesitate to let us know. Thanks
  15. I saw this in the article; I guess that unfortunate issue was due to incomplete installations for the recent SHA-2 updates (I have a folder full of such patches backed up for my systems to ensure Windows Update works properly).
  16. It may take time for the program to update to the latest version on its own as updates are metered out to users over time. You can override this by opening Malwarebytes and going to settings and clicking the Check for updates button under the General tab and it will force the check for any new program versions and component updates along with signature/database updates.
  17. OK, well please keep an eye on it and if you need our help please post the logs requested above and we'll do our best to assist.
  18. Well, in Malwarebytes' defense, they do use encryption and file checksum validation for all updates. They have a lot of tech focused around security in updating. I know that obviously doesn't provide you with details about each update, however they do have measures in place to protect against any sort of attack or bypass attempt.
  19. Greetings, I'm sorry to hear that you are experiencing trouble with the software but we will do our best to help. To begin, please restart the system if it is still having performance issues if you haven't done so already, disabling Malwarebytes from running at startup if needed should the issue continue for the time being. Once you have the system in a functional state, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  20. Excellent, I'm glad that it is working well now Yes, it should be just fine now, however if you do run into any trouble or if you have any questions please don't hesitate to let us know and we will do our best to help. Thanks
  21. Greetings, Yes, it sounds like the Windows Update might have interfered with the Malwarebytes update or it got stuck during upgrade for some reason. Go ahead and restart your system and open Malwarebytes and check for updates again and let us know if you still experience any issues. Thanks
  22. Greetings, Malwarebytes shouldn't change the permissions on any files on your system, though it does include a self-protection driver in the Premium version that will prevent the deletion of any of Malwarebytes' files which can include the desktop shortcut to launch Malwarebytes, which could explain the issue you experienced possibly. I haven't seen any other kinds of issues with permissions caused by Malwarebytes, however please do let us know if you experience any (other than what I mentioned about Malwarebytes' actual installation files/folders etc.).
  23. Unfortunately that isn't a common practice for anti-malware applications. In fact, I cannot name a single one at the moment that lists such details on their websites, and Malwarebytes is actually far better about documenting their major releases than most vendors, at least in my experience. That said, you can of course scan any files via a service such as VirusTotal to check the hashes if need be. Based on what we've been told about build 1.0.823, it includes only changes on the backend/in the internals for future planned features/changes, however it doesn't actually change anything impactful for the current software/version. I do know that the team is currently investigating a few issues so I do expect there to be a bugfix release in the near future, however I don't know exactly when that will be. With all of that said, they do generally publish release info on most CU's and product updates in the top area of this forum, however I guess they didn't this time due to there being only backend changes as I mentioned previously, though we'll have to wait and see if they do publish a public changelog to be certain.
  24. Greetings, Please be sure to update Malwarebytes, I believe these blocks were caused by a known false positive that was identified and fixed yesterday. To update, open Malwarebytes and click the small gear icon in the upper right area of the Malwarebytes UI and then click the Check for updates button located under the General tab. Please let us know how it goes and if you continue to experience any further blocks or issues. Thanks
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