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exile360

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Everything posted by exile360

  1. Greetings, It sounds like Malwarebytes' Web Protection component may be blocking the application. Please see if excluding the ASUS app's main EXE as described under the Allow an application to connect to the Internet section of this support article allows it to work with Malwarebytes active. Additionally, please check to see if there are any entries describing the block listed under Malwarebytes' history by opening Malwarebytes and clicking on the Detection History card on the lower left, then selecting the History tab. Double-click an entry to view its details. If you locate
  2. Great, I'm glad that it's working properly now. If there is anything else we can help with please let us know. Thanks
  3. I'm glad I could help. If you encounter any further issues please don't hesitate to let us know. Thanks
  4. Ah, nice, so it retains the registry data from the current installation. Good to know. Still, the same applies with regards to timing. If it wasn't created recently and from the system when it was in a fully uncorrupted state, there may still be some apps that require reinstallation. Still, it's nice to have another option in addition to System Restore for getting the registry restored to its former state.
  5. Hehe, I'm glad I could help. If you want, you can add that site to the Allow list in Malwarebytes Browser Guard so that you don't have to disable it every time you visit the site. To do so, once you have Malwarebytes Browser Guard set to have its icon show in Firefox, visit Clickbank.com and then click on the Malwarebytes Browser Guard icon in Firefox's toolbar and toggle the switch next to Ads / Trackers to the left so that they won't be blocked on that particular website. If their cookies are still getting blocked with that option disabled, try toggling each of the other 3 options
  6. It's possible that you don't have Malwarebytes Browser Guard installed, in which case Malwarebytes isn't responsible for blocking the cookies. In Firefox, click the hamburger menu that looks like 3 horizontal lines on the upper right, then select Add-ons and Themes from the menu. In the new page that opens, check to see if it lists Malwarebytes Browser Guard under the list of entries shown under Manage Your Extensions. If you don't see it listed, Malwarebytes Browser Guard is not installed. If it is listed, it's possible that Firefox has the Malwarebytes icon hidden. If that is the ca
  7. How so? It won't have any of the settings/registry entries from the installed applications, right? Unless there's something new in Windows 10's repair install that I'm unaware of. If there is, that's awesome, but then it would have needed to have been created pretty recently as well, otherwise it would still be missing entries for any recently installed applications, right? Basically the same issue as System Restore. I'm not super familiar with the changes in 10 vs 7 for repair installs, so you'll have to excuse my lack of familiarity with the subject.
  8. System Restore from the USB is available from the repair options. Instructions on doing so can be found in the second half of this post. A repair install of Windows is a far more drastic measure. That's what you would do if the registry were corrupt and System Restore failed, as a fresh registry would be needed for the system to function properly (this also means that after a repair install, you'd likely need to reinstall most of your applications). A repair install allows you to keep your files, but for programs to work they need to be reinstalled since it results in a fresh/default r
  9. That's definitely ideal if a recent system image is available. The ultimate failsafe solution to prevent loss of data. I've had good luck with System Restore personally, however in a situation like this I would likely run System Restore from the repair options by booting from the USB if it came to that, but as the others mentioned, SR probably isn't necessary. Just keep an eye on things and if you do encounter issues you can always roll back to a restore point as long as you have at least one restore point from a time prior to the power failure. Also keep in mind that if you do run Sys
  10. The fact that Valorant had issues after the outage indicates there likely was at least some registry corruption when the event occurred, unless Valorant was running when the outage occurred and it simply corrupted one or more of its own config files or settings by failing to complete a task when the outage happened. If System Restore is set to default you should have a restore point as recent as the last time you installed a program or updated Windows, but as Maurice indicates above you don't need to do it if the system is working properly. I'd personally be a bit apprehensive about the
  11. Greetings, Are you using Malwarebytes Browser Guard in your browser? If not, then the cookies are not being blocked by Malwarebytes. If you are using Malwarebytes Browser Guard, you can check to see what is being blocked by looking at the Malwarebytes Browser Guard icon in your browser's toolbar in the upper right; it should show a number indicating the number of items it has blocked on the current page. If you then click on the Malwarebytes Browser Guard icon it will list the sites for the items being blocked. The image below shows an example of what it looks like when you click
  12. Yep, hopefully everything is OK, but if you notice any issues, errors, or strange behavior, you can then try a System Restore to hopefully set it right. Hopefully there was no internal damage to any of the system's components, but only time (and stability) will tell.
  13. That's a good option, though I'd try the System Restore option first, assuming there are any available restore points. If the power loss just caused registry corruption, an in-tact restore point should fix it.
  14. A power outage could definitely be the cause as it may have corrupted data on the drive, or even damaged any number of hardware components in the system itself. At this point you can try doing a repair using your USB drive to see if Windows will start, but if any of the hardware components were damaged by the power issue then it may not work.
  15. Greetings, I'm sorry you're having trouble with the software, but we'll do our best to help. To start with, please see if performing an over-the-top install of the latest version and then restarting the system corrects it. To do so, download the latest version of Malwarebytes from here and run it to install the latest version over top of your existing version. Once the installation completes, restart your computer and see if Malwarebytes is now working properly or not and let us know how it goes. If it still won't open, please do the following to provide diagnostic log
  16. OK, it's possible that Webroot is having problems as well for some reason. If you would, please try uninstalling Webroot from Programs and Features, then restart the system and try reinstalling Malwarebytes. If that works, you can then reinstall Webroot if you wish.
  17. Greetings, Unfortunately there is not, as to remove the tray application from memory so that it does not appear in Task Manager you will need to quit Malwarebytes which will remove all of its processes from memory. If there is anything else we might assist you with please let us know. Thanks
  18. That's OK, the information in the following Webroot support article should help: https://answers.webroot.com/Webroot/ukp.aspx?pid=17&vw=1&app=vw&solutionid=1006
  19. Thanks for providing the logs. It looks like your Malwarebytes installation is having issues, possibly due to installation problems during the most recent upgrade. Please restart the system, then temporarily disable Webroot to prevent it from interfering with Malwarebytes' installer, then do the following to see if it corrects the issue: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers t
  20. Yes, you can send it to me via the personal messenger system here on the forums (please don't post it here in public as I wouldn't want your key to get stolen). Also, is the email you're using for your account here on the forums the same one you used when you originally purchased your license key? If not, please also send me the email address associated with your original purchase in the personal message (again, please don't post it here publicly as I don't want you getting spam/junk from posting your email address in public). Thanks
  21. Greetings, I'm sorry the software isn't functioning properly but we'll do our best to help you get it up and running again. To begin, please post logs from the Malwarebytes Support Tool so that we may investigate what might be causing the trouble: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  22. Greetings, I'm sorry you're having trouble with your license and for the delay in receiving a response. Please be sure to check your spam/junk folder just in case they've already sent a response which might have been intercepted by your email client's spam/junk filter. Additionally, please post your ticket number here and we can check on the current status of your request and ensure that you get a timely response. Thanks
  23. Greetings, I'm sorry you're having trouble, but whatever is going on we'll do our best to help. The first thing I would recommend would be to disable the trial so that the software reverts to free mode, that way we can at least try to fix the issue if that is the cause. To do so, open Malwarebytes and access settings by clicking the small gear icon in the upper right. Next, click the Account tab and then click Deactivate beneath where it says License key as described in this support article. Once that is done, restart the system and see if your internet is now working or n
  24. Yes, the latest version is 4.4.0.117, Component package version 1.0.1318. Were you able to get it activated with your account/license finally, or are you still unable to do so? If you're still having trouble, please do create a support ticket as recommended in my last post so that they can assist you in getting that worked out.
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