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exile360

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Everything posted by exile360

  1. Greetings, Please contact Malwarebytes Support directly via the form on this page if you haven't done so already and they will be able to assist you with accessing your account and restoring your license key state. Please keep in mind that it may take a week to receive a response as the support queue has been very busy lately, but please do not create additional support tickets after creating the first one for this issue so that it does not send you to the back of the queue. In the meantime, I would suggest using the free 14-day trial of Malwarebytes, assuming you haven't already us
  2. That's OK, hopefully the issue was just a one-time problem and you won't need the offline installer in the future, but do let us know if you have any further problems and we will gladly assist.
  3. Greetings, It may be due to the fact that the beta of Anti-Exploit uses many of the same drivers and components as the Exploit Protection in Malwarebytes Premium (since they are essentially the same thing; the standalone version is simply a beta for testing new features and detection methods before integrating them into Malwarebytes Premium). I would recommend removing the standalone Anti-Exploit Beta, then restarting your system to see if that fixes the issue and allows Exploit Protection in Malwarebytes Premium to function. If that does not work, please try the following to see if
  4. Greetings, Please try installing the latest update using the full offline installer located here to see if that is successful. Please let us know how it goes. Thanks
  5. Thanks, so these are the particular items you're referring to which were deleted and no copies were created in quarantine?: ***** [ Folders ] ***** Deleted C:\ProgramData\IObit\Advanced SystemCare Deleted C:\Users\Public\Documents\MyPlayCity Deleted C:\Users\<user>\AppData\Roaming\IObit\Advanced SystemCare
  6. Greetings, To get this addressed you will need to contact Malwarebytes Support directly via the form on this page if you haven't done so already. Please only create one support ticket as creating additional tickets will move you to the back of the queue. Please keep in mind that it may take 7 days or more to receive a response from Support as the helpdesk has been very busy lately, however if 7 days have passed without a response, please post here and let us know and include your support ticket number and we can request that someone from Support check into it for you. If there
  7. Excellent, thanks for letting us know If there is anything else we might help with please post. Thanks
  8. Greetings, I'm not sure if it covers all possible detections, but the current version of ADWCleaner includes two tabs/sections for quarantined items; one called Items and the other called Preinstalled software as documented in this support article. If there are additional detections you are seeing which are not being quarantined, please let me know and I will put in a request to the Product team to consider adding the ability to quarantine and restore those items/classification of items as well. Thanks
  9. If you check for updates, this should no longer be blocked. The current database as of this posting is 1.0.33334. You can verify which database version you have installed by opening Malwarebytes and navigating to settings by clicking the small gear icon in the upper right, then selecting the About tab and the database version should be listed under Update package version. If you still have an earlier version, click the Check for updates link under the About tab and Malwarebytes should download the latest database. Once updated, wait approximately 30 seconds for the database/protection to r
  10. Excellent, thank you for letting us know. If you encounter any further issues or require assistance with anything please let us know. Thanks
  11. UAC has a function in consumer environments as well. The purpose is to stop malware and unauthorized applications and processes from accessing restricted resources and locations on the system. Running a system with it disabled poses a serious risk to the system's overall protection, but that is of course your choice. I would still recommend giving it a try, at least for the install to see if it makes any difference, because if permissions have anything to do with the problems the driver is having during installation, enabling it could solve the problem. The driver is digitally signed a
  12. Apologies; there's another thread where a user had problems with Malwarebytes Privacy and trying to run the Malwarebytes Support Tool; FRST is a tool used for diagnosing issues, performing repairs and manually removing malware. I did notice that you have User Account Control disabled, and that certainly could create problems since Malwarebytes Privacy, like most modern Windows software applications, has been engineered with UAC compliance and compatibility in mind. I would recommend re-enabling UAC and setting it back to its default; details on doing so may be found here. Once UAC is re
  13. Thanks; since you can't run the Support Tool, please try running FRST alone as described in this topic and attach both logs from the tool to your next reply. I'm not aware of any issues with Windows 7 compatibility and we have several members who still use 7 as their primary operating system, so my suspicion is that whatever is affecting the Support Tool's ability to run on your system may also be impacting the installation of Malwarebytes Privacy.
  14. Greetings, When I click the Malwarebytes Browser Guard icon, I see the entire UI; the only exception being the Settings page which is entirely visible except for the last bit of descriptive text for the final item in the list (PUPs), however it may depend on the browser, DPI/scaling settings, and resolution of your display (my screen is 1080p, 125% scaling/DPI). What browser are you using and what are the specs of your display and scaling settings in Windows?
  15. Greetings, Are you also running Malwarebytes Premium for Windows? If so, please open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then select the Security tab and scroll down to the Exploit Protection section and ensure that the option to block penetration testing attacks is set to Off (don't worry if you don't see that option; it was moved to the advanced settings in the most recent release), then click the Advanced settings button and click on Restore Defaults, then wait approximately 30 seconds for the protection to refresh itself or simply resta
  16. No worries; given the timing and circumstances, it's understandable why you thought Malwarebytes was related to the issue. We're just glad that you were able to determine the cause of the problem and get it solved. If we may be of assistance with anything else please let us know. Thanks
  17. Greetings, Sometimes this issue is fixed by launching Internet Explorer or Microsoft Edge. Please make sure you're online, then try opening Internet Explorer and Microsoft Edge and visit www.microsoft.com, then wait around 10 seconds, then you can close the browsers, restart the system and see if Malwarebytes Privacy is then able to connect or not. The next thing to check would be ESET since you have ESET AV installed. Please try temporarily disabling or removing ESET to see if that makes any difference. If it works you might need to configure exclusions for Malwarebytes Privacy i
  18. Greetings, Thanks for the logs. Please see if it helps to get a clean install of Malwarebytes: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that is done, restart your system and then test to see how your games run and let us know if you still experience the issue. Thanks
  19. Good, I'm glad you were able to get it working. It may well be that enabling the other protocols helped; I'm not certain, however it might also be that doing so simply forced a refresh of the driver/filter and got the fix in Malwarebytes to 'kick in' so to speak. If you do encounter any further trouble, I'd recommend trying a clean install of Malwarebytes, then enabling beta updates and installing the beta again, then restarting the system to make sure the latest components are loaded into memory, then test again to see if the issue remains or not. It may also be necessary to try restor
  20. Greetings, Please try the following to see if it helps at all: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, open Malwarebytes and enable beta updates by going to settings by clicking the small gear icon in the upper right, then scroll down to the Beta updates section under
  21. Greetings, I'm sorry you're experiencing trouble activating the software, but we'll do our best to help. To begin, the first thing I would recommend is checking to make sure that Malwarebytes is not being blocked by ESET's firewall, either by creating exclusions in ESET for Malwarebytes' files which are listed this support article or by temporarily disabling or removing ESET. Please let us know if that allows the software to activate or not. Thanks
  22. Greetings, An issue with network printers (specifically, the SNMP protocol) is already known and I believe was addressed in one of the recent releases. Please see if the following corrects the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know if this corrects the i
  23. Excellent, I'm glad to hear that it's working now. Thank you for letting us know. If there is anything else we might help with please let us know. Thanks
  24. Greetings, It sounds like the update got hung up. Please try stopping and restarting the update if you can, or simply restart the system and try updating again and hopefully it will complete this time. If it still has trouble, please try the following to see if it corrects the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Start RepairPlease be patient while the tool runs, it can sometimes take several minutes to completeFollow the onscreen instructions and restart your system if prompted to do so to complete the repair process Please let us k
  25. It might have been due to TLS or some other protocol not being fully up to date on Windows 7, though that's just a guess.
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